Contact StubHub Customer Service

Contacting StubHub Customer Service Center

StubHub is the spot where ticket buyers go when they can’t find the tickets they need on other sites. Unlike other major ticketing portals, StubHub allows ticket holders to sell tickets, which is especially fruitful if the event is sold out. The prices are set by the people selling the tickets so those prices are often higher than the price paid – sellers are out to make a profit.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Most ticketing companies offer separate phone lines for customer service and new sales. It appears that StubHub offers one main phone number for all customer needs.

  • US and Canada: 1-866-788-2482
  • Australia: 1-800-910-921
  • France: 0800-919-278
  • Germany: 0800-181-10-77
  • Mexico: 001-800-514-8175
  • United Kingdom: 0800-358-8585
  • Other Countries: 1-415-222-8400

Mailing Address

Some customers prefer to contact StubHub by mail. If there is an immediate problem with your order, you should use the email or phone contact information provided. Mail communication takes longer than other options and may not provide customers with a resolution before the date of the event.

StubHub, Inc. 199 Fremont St. Ste. 300San Francisco, CA 94105

Official Website

Ordering, customer service and ticket printing can all be accomplished from the official website at Some companies offer detailed and instant customer service options, like live chat, for current customers once they are logged in to an account.

You can also choose to contact StubHub on social networks Twitter and Facebook.

Customer Service Email

We found a customer service email form in the customer help section of the StubHub website, but hidden in the Privacy Policy is the direct email to customer service. If you email you can talk with a representative from your personal or business email. Don’t send any financial email to this email address, but you should include your order number if you’re asking a question about your order. The agent can use the order number to better assist you.

Our Experience

We called StubHub customer service to test out the automated system. We were able to press 0 to move through the system. When the system first starts talking press 0, then press 0 when she asks about your phone number. You will be placed on hold. The agent answered at the 2:35 mark. We asked if StubHub supported ticketing in smaller towns and arenas. The agent said all tickets are listed based on the nearest large city.

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Rating: 2.3/5 (4 votes cast)
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11 Comments on “Contact StubHub Customer Service
  1. I request a refund for the cancellation of the exhibition game scheduled for March 29, 2014. The refund amount is $93.54.

  2. Serious issues with ‘instant download’…No matter whether I try to use that feature or not I get the spinning wheel of death. High traffic?


  3. Very worried as i am yet to reieve one direction tickets for the 31 may. No reply anywhere. Not impressed but hopeful!!

  4. Very displeased with experience. Placed order 11-29-13, charaged price of tickets 11-29-13, anticipated receiving tickets no later than 6-4-14 for program presented 6-7-14. As of 6-6-14 no tickets or notification regarding said tickets. Called StubHub to find out that my order was cancelled 4-27-14, however, I was never notified of the cancellation. Needless to say there are unhappy individuals. The only saving grace is that the cost of the tickets was returned to us. ($289.15) Buyer beware.

  5. Not very good service……I repeated my order number three times and all three times they did not recieve it…
    I have ordered several tickets in the past as I’m sure you’ll know. I have received all other tickets but my last two
    # 166911147. $ 218.00. Sect. 13. Row 17……. Please respond… Thank you…

  6. i ordered the wrong performance time tickets for the Trans Siberian Orchestra and when i called customer service i was told to try to sell them on their website.(the wrong tickets were bought on stub hub also).since the ticket didn’t sell,i had to spend ANOTHER $112.00 for a ticket for the right performance,i’m out $90 for clicking on the wrong time and the customer service person offered me no refund because they had already paid the seller.

  7. Had my computer hacked so was advised to use another email address and password. Checking listing activity today and my account had been de-activated. Don’t know what has become of tickets and concert is tomorrow night.

  8. This really sucked!!! My daughter has never been to a concert. At last minute we found 4 for her, mom, and 2 friends for $114.00. This was at least do-able, so went into stub hub, put number of tickets , login etc- then just as I was putting in credit card info a msg comes up saying seller decided to raise price to $198 per tkt. I know these are hot tickets but should a seller be able to raise when im in process of ordering, on last step. Had to back out and put my daughter to bed in tears. Fifth Harmony is her favorite group but the bureaucracy broke her heart. These prices are out of the league of average fans. The whole “we love our fans” shit is a farce.. Its all about the $$$$$$ They should take a lesson on fan treatment from Pearl Jam.

  9. Ordered and received 4 tickets for the Bulls Bucks game today (4/25/15) for my son, his 2 friends and his dad. They traveled 3 1/2 hours to see the game only to find out StubHub had sold the ticket twice. They refunded the money and credited my account $100 for another event. But that still doesn’t account for the money and time it took to travel to Milwaukee. As far as I’m concerned, I will NEVER purchase anything else from them again. My son may, but I will not.

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