Contacting StubHub Customer Service Center
StubHub is the spot where ticket buyers go when they can’t find the tickets they need on other sites. Unlike other major ticketing portals, StubHub allows ticket holders to sell tickets, which is especially fruitful if the event is sold out. The prices are set by the people selling the tickets so those prices are often higher than the price paid – sellers are out to make a profit.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Most ticketing companies offer separate phone lines for customer service and new sales. It appears that StubHub offers one main phone number for all customer needs.
- US and Canada: 1-866-788-2482
- Australia: 1-800-910-921
- France: 0800-919-278
- Germany: 0800-181-10-77
- Mexico: 001-800-514-8175
- United Kingdom: 0800-358-8585
- Other Countries: 1-415-222-8400
Some customers prefer to contact StubHub by mail. If there is an immediate problem with your order, you should use the email or phone contact information provided. Mail communication takes longer than other options and may not provide customers with a resolution before the date of the event.
StubHub, Inc. 199 Fremont St. Ste. 300San Francisco, CA 94105
Ordering, customer service and ticket printing can all be accomplished from the official website at http://www.stubhub.com. Some companies offer detailed and instant customer service options, like live chat, for current customers once they are logged in to an account.
Customer Service Email
We called StubHub customer service to test out the automated system. We were able to press 0 to move through the system. When the system first starts talking press 0, then press 0 when she asks about your phone number. You will be placed on hold. The agent answered at the 2:35 mark. We asked if StubHub supported ticketing in smaller towns and arenas. The agent said all tickets are listed based on the nearest large city.