straight-talk

Contact Straight Talk Customer Service

Write A Review

Contacting Straight Talk Customer Service Center

Straight Talk is prepaid cellular service offered through Walmart. The concept of the plan is to offer service for one set amount per month with no contract or monthly service charges. Customers upload money onto the phones where they receive unlimited talk and text. Several plans offer unlimited data. A benefit of Straight Talk includes no credit check and the ability to start and cancel service on your terms.

At times problems arise and customers need to contact customer service. Customers tend to contact the store where the phone was purchased, with little to no resolve. Instead of contacting the store, customers can contact the company directly by phone, mail or sending an email.

Contact Info:

Phone Contact Numbers

Straight Talk provides a 24-hour customer support line for new and existing customers. Questions regarding billing and account information are the priority, but the customer care representative also is knowledgeable about the product and the available plans.

Phone customers: 1-8777-430-2355

SIM card customers: 1-855-222-2355

Mailing Address

Customers that want to send detailed correspondence to Straight Talk can send mail to:

Straight Talk, Inc.
Attn: Executive Resolution Department
9700 NW 112th Ave.
Miami, Fl 33178

Official Website

Customers visiting the official Straight Talk website http://www.straighttalk.com/ have access to all the information relating to the services. The website features how the plan works, a link for customer support, ways to activate or reactivate a phone, refill minutes and a shop featuring phones, SIM cards, service plans and applications. Customers do not need to have an active account in order to access the website.

Customer Service Email

Customers wanting to send correspondence by email need to send communication to custsrv@straighttalk.com. We sent an email asking if an iPhone will work with the service and still awaiting a response.

Our Experience

We reached out to Straight Talk in order to speak with a customer service representative. We encountered an automated system giving detailed instructions with a multitude of options. We had to press 1 several times in order to speak to a representative. We were placed on hold for approximately 5 minutes and eventually a live representative answered the call. He was polite and apologized for the wait. I asked several questions regarding transferring from an existing service to Straight Talk. He answered the questions with authority as if he was well versed in the product and services.

Aside from the unusual wait time, our experience went rather well. Not all experiences have similar ending. Was your experience the same as ours? Shout out below.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 1.4/5 (116 votes cast)
Contact Straight Talk Customer Service, 1.4 out of 5 based on 116 ratings
Write A Review
146 Comments on “Contact Straight Talk Customer Service
  1. I just ordered a phone and had it overnighted for $14.95. I received the phone the next day but when I tried to activate the SIM card was invalid. I asked for a refund of the extra shipping and was told no with a rude explanation that didnt make sense. I still dont even know my phone number or when I will receive a SIM card that does work! This is my first time with Straight Talk and I think I have made a huge mistake. I am so frustrated right now I dont know what to do!

    • Straight talk is a joke! I got a phone with a month of service that was with the package that I bought. I get the phone and it didn’t even work, so went to their joke of CS only to be passed around to people that didn’t even have a clue as to what I was talking about. Finally got a new phone but it had a different # than the one that I had before I sent the old phone back, had my phone for 5 day’s and they cut my phone off saying I had to refill my service even though I never used my month of service! Straight Talk, get your CS together and have some folks that speak english as a first language. Sick of this already!

  2. I ordered a android from Straight Talk. When it came and I tried to activate it,it said I had no towers here. I called and asked why they sent me a phone that did not work here. They told me they didn’t know I could send my phone in and recieve a refund in 30 DAYS! Anyone looking for a phone. STRAIGHT TALK IS NOT THE WAY TO GO!

  3. I’m looking for help on my phone I got my new sim card but it said check restricktions -34 please help me I can not use my phone

    • This same happened to me about the restriction 34. So I called cust. serv. and found out that the service provider didnt have any towers in my area.Straighttalk was very easy to work with and sent a prepaid postage box for me to send my phone back for a replacement,although I just went back to Wal-Mart and the phone person easily exchanged it.Call to make sure what is the best provider in your area and then ask the store person which phone belongs to that provider. My area uses Verizon and there is a code on the phone box. For Verizon the code is CDMA-V. And I was still able to get an Android.

      • i am having the hardest time ever getting that shipping box sent to me so i can return the phone i have had for only a month. it froze and non of the techs could help me so they said they will send a box so i can return it. today i spent an hour with them again and nothing resolved. im going back to walmart to return it now. worse CS ever.

  4. i locked my son out of his phone by too many pattern attempts and he forgot his password soo we r locked out how do i change the password or find out what it is thanks for ur help

  5. I purchased an LG Optimus Q from StraightTalk about a year ago, and have been very satisfied with it, up until now. It shows my 3g data icon working, however, when i try to launch any application or text someone, I’m unable to do so. I tried doing a factory reset, thinking that maybe if i just dump anything that may be affecting the phone settings, it would be ok then. I was wrong.

    It could not establish a reliable data connection to the server. I’ve tried this in multiple locations, so it is not just in one location.

    If I could get some help with this, I would greatly appreciate it. Thanks

    • If its a restriction 34 u have 2 go back to the activation zip code. Example u have pronvided the zip code 31826 to activate ur phone. That would be ur activation zip com.

    • Tap menu, setting, wireless n network, mobilenetwork,make sure uve it has a check mark. Turn off ur phone ang check ur web

  6. my phone don’t text or call. just added new service card and phone hasn’t worted properly since. first, it would not text; now i can’t call. 706-889-6911

  7. your customer service is the worst n the industry as soon as i can buy a new phone with another company I am living you behind

    • Strait talk was a good service and phone when I first started using one about 3 years ago. Now there are so many issues with it that I am frustrated. Customer Service are people who know NOTHING and cannot speak English well enough for you to understand and they do NOT understand whenever you talk to them. WHY WHY WHY don’t they have any people working for them who speaks and understands English????
      Then the other night when I could not get online for a week I called and my phone was reset to factory settings….all my music in my sd card was gone!! I was not told that I would,d lose it all! As for losing minutes every month…..that happens all the time. One month I am told I would have to add minutes by the 5th of the next month and then it would be the 3rd. WTF is going on with this service and phone company? I think this service is from Nigeria or Kenya or some other foreign county and we all all being taken!

  8. I have had straight talk for over 2 years now. When I first started by start date to refill was the 15th of every month. Now you have me due on the 13th. This has been happening for over a year now. I feel you are cutting me off before the due date, therefore loseing valuable minutes for me. If you do the math right. You owe me 24 days. Almost a month worth of service. NO, I have not gone over my monthly minutes. Is this your policy?

  9. love my straight talk! have had this service for over a year, and i am very pleased. ive never had any problems, and my service seems much better than what i got when i was with att.

  10. my phone shut down two days ago and it is not out of time but if i try to text i get error 97 and try making a call it says contact customer service i contacted your customer service and spent 2 hours on the phone trying to find out what is wrong but they couldn’t tell me squatt except it has something to do with the cell towers well starting on day three and no phone and 3 days used up on my phone and i wasnt using it why can i not use my phone

  11. I’VE HAD STRAIGHT TALK FOR GOING ON 3 YRS HAVE GOT MY BOYFRIEND AND MY STEPSON USING IT BUT CUSTOMER SERVICE NEEDS TO GET SOME PEOPLE WHO SPEAK ENGLISH TO ANSWER THE PHONE BECAUSE I WAS ON THE PHONE WITH 3 DIFFERENT PEOPLE YESTERDAY AND COULD BARELY UNDERSTAND THEM AND MY PHONE IS STILL NOT WORKING I AM HANDICAPPED I LIVE BY MY SELF AND DON’T LEAVE THE HOUSE EXCEPT TO GO TO THE DR’S. AND TO THE STORE I NEED MY PHONE SO PLEASE HELP ME

    • i agree, called 5 times and they dont understand a word i am saying, very frustration. what language do they speak anyway. im not against other languages however when i need a problem resolved and it cant get resolved with the language barrier. i felt sorry for the customer support rep, it had to make her feel ignorant, when clearly she just didnt understand me.

    • Soooo right there with you! Hate calling customer service anymore. And the way they have the website now you have to call to get anything done. Soooo considering a different carrier now!

  12. I am not at all happy with your company. I will be changing to another carrier. I washolding on the phone for over 45 minutes. I was at work and the person that was on the phone was having a problem helping me. I have never been taken through so much mess in my life. I really did like straight talk until today. you need to educated your telephone operators a little bit more because she couldn’t help me. I was carried through the same thing over and over again. Ijust wanted to add time to my phone and it took an hour for them to do it. I have never. When my time is out I will be switching to another company.

  13. For day’s now my phone will work for an hr or two, then it quits and I have to call there lovely customer service wich is a joke. Then I get to stay on hold forever!!!! I don’t recomend Straight Talk and will be reporting them to the BetterBuisness Buero.

  14. i have never even been able to reach a customer service person.
    My calls keep getting cut off by a recording telling me how many minutes and text i have left. If i can’t stop this i will quit straight talk

  15. I have a straight talk phone for almost 4 months and now my phone wont charge. I have not only had this problems but others, if straight talk had better phones and service i might consider staying with them, but after this i frankly had enough of calling in to the non-functional people. The part that you plug your charger into your phone some how had broken off and now my android wont even charge. I dont know how to fix this problem.

  16. i have had my phone for a long time now all of a sudden i refill my phone and it tells my i dont have enough money please refill i hope that your not starting to scam people you arer starting to make your bussneiss look fraud so please put my service on that i paid for thank you i dont want to have to tack you down or sue you because i will

  17. i should not have to track you down after i have paid for refill i hope your not starting to scam people because i dont mind sueing you for fraud so lets not go there please put my service on i paid for you are starting to make straight talk look bad and fraud get it together

  18. please return my call ***-***-**** put my refill on my phone and stop deceving people be honest if your not carefull someone else will own your bussiness when people pay there money give them there service it a shame you have to go through this

  19. your voice automated shit sucks.. i tried 5 days to reach a real person and was without a phone, and when someone did answer it was a person i couldnt understand and they didnt do any good!!! i still don’t have a phone and i bought a 30 dollor card for nothing….

  20. Contacting straight talk customer service over the phone is very unorganized and you have made it clear numerous times you do not care about your customers because if you did you would actually ASSIST them. Myself, and others, have been put on hold for hours. This is a NEGATIVE review.

    • Trust me. Your better off buying a better working Android phone from .T..Mobile. and just ordering the sim card from Straight Talk. That’s what I did. Though at this point I’d recommend you to find a better service provider instead.

  21. I love the straight talk service because it is feasable with expenses, but ever since I have gotten these new straight talk droid phones they don’t function properly and stop working. I have had the most problems.

  22. The service center sux. i can never get threw. i like the price & features of my phone but when i make or receive calls, my screen shuts off. i can’t do anything but hit power button to hang up. what gives? I have mulititasking. Its a droid for christs sakes. help me out here

  23. The phones suck the service sucks and customer support is a fucking joke!!! would not advise anyone to purchase this shit!!

  24. i purchesed a $60 refill card this month and added 30 days service to my phone. after 3 days my service was canceled, my phone still reads that i have 26 days left, but i have no service. i called customer service and was told sorry about your luck buy a new card. since then i have meet other people that this has happend to. it is totally clear to me that someone at straight talk is steeling peoples money ill say it again and again

  25. Very poor customer service policies, full of rules…the people that work in customer support are off-shore and most are not properly trained. They type in the problems in to a search log and wait for the instructions to tell the customer…. if that doesn’t work.. off to tier two…Sometimes it is very difficult to understand the rep….they use American names to blend in and a company which has a home base in Miami, yet out-source it labors to a cheaper base to get a larger profit, which none of it spills over to the people that grew the company. Don’t expect any better service, or quality phones, it’s last pickin’s….two year agos’ phone models with small internal storage, poor features and nothing to drive the APPs. If it wasn’t for the fact that the top five wireless companies drive these phones, Straightalk would be in the “no money” list. Mr. F.J Pollak makes allot of money of the backs of the people he doesn’t respect enough to provide the service we all pay for. Five separate phone companies under Tracfone, and millions made, yet NOTHING put back to the customers that support the business ….”throw them crumbs to follow” While the “Unlimited” feature is alluring, the other problems one has to deal with are too much. Hours on the phone, support that doesn’t know how to “fix it”, out dated phones,etc, etc…You get what you pay for.!!!!!

  26. This site say 24 hour customer service. I call and am told 8-10 sorry this is not 24 hour service.. Have a friend who changed over 3 phones, is supposed to be on auto pay which he set up. ALL PHONES ARE SHUT DOWN!!!! I am also set up for auto pay I dont want this happening to me, took 3 days to get my number changed over dont want to loose it now. I will call during the hours they are open see what happens.. I feel bad, all the comments here are negative, scary..I also agree that they need people you can understand when trying to receive help.

  27. I bought a brand new $90 smart phone 3 weeks ago, and in that time have had 15 major problems, had to reset it 9 times, losing all of my stored data, info,apps and settings each time, and have spent over 15 hours on the phone with support! It is also hard to find the 24 hour nmber since it keeps getting deleted when I reset my phone, and the 15 hours doesn’t include wait time, I’ve been on hold for over 2 hours at a time before. All in all, STRAIGHTTALK SUCKS!!!

  28. I f i miss a Dr. appt. becuse of the phone sending calls to voice mail instead of ring through you ppl could end up with a law suit i have a severe heart problem and if you think my daughter would’nt love to sue your asses should something happen to because of this problem THINK AGAIN

  29. i am attempting to use my new phone. is there a special process to get the service started. my old phone no longer works now that my service has been switched to straight talk. i have to have phone…

  30. I am very upset and i think,this company straight talk is a ‘Rip off”…why??.The International plan for 60$ stinks and if you make a private call and you go over certain time,which is NOT UNLIMITED calling,they go ahead and disconnect and then they tell you on the phone it was not used for private matter,because they can filter phone calls over certain time and just reactivate your service…their explanation then is… to excessive use for commercial or roaming or what ever… I told them,they could check the dialed number and would find out,it is just a private number for family use only….no one cares about that and after 2 days,where my service card was running out and I put new minutes on my phone,without any notice at all,my phone was disconnected,but the service days was still to see in my display…If they have no proof or whats ever,they just go ahead and do what they want to do…this is politics against the small people…be aware off them…just another Gangsta……barbara

  31. my wife bought a straight talk smart phone a couple of years back. phone would not work, when we contacted the company over a three week period they kept us on the phone no less than one and a half hours each time to come up with the same result no service.
    we requested a refund and was told to send the confirmation number when we sent the phone back and we would recive our refund within a week.
    almost three years later no refund and i have proudly talked at least fifty people out of buying a straight talk phone at wal mart since so thanks for nothing and i will continue to be an advocate against your phones and service every chance i get.

  32. I have talked to your computor numerous times in an effort to discontinue service. I always get the same automated response,”Too busy now,call back later.” I have emailed straight talk and requested service be discontinued. No reply, I guess the Better Business Bureau is the next stop

  33. I’m so freakin tired of straightalk been on hold forever and it’s getting on my nerves I will not recommend straightalk I will be changing company’s asap

  34. On 2-06-2013 I called twice in one day to contact Straight Talk Technical Support on both numbers and had to wait on hold for 54 minutes before finally hanging up the first time and as of 8:42 pm EST on the second try I have been on hold for 49 minutes and 23 seconds…..Hopefully this can be fixed or I will swith poviders.

  35. FINALLY!!!! After an hour and ten minutes I was connected with customer technical support. Yeah!!! If I actully had a life I might have missed something. TERRIBLE!!!

    • I believe I’m going to have to switch also, but I do like there plan, they just have an issue with there technical support. Hire some more people, im sure they are making a lot of money.

  36. My phone stop working far as me making calls, receiving calls, sending out and receiving emails. I tried calling last night and this morning and the number stayed busy. When I finally got through, I was put on hold for a long period of time, like fifteen minutes until I had to hang up because my break was up on my job. I feel like that everyone who had this experience on February 6 thru 7, should get an extra two days of free service due to the technical problem on their part.

  37. Straight talk service and customer support get an F for me. I have to call them at least once a month, sometimes twice, so I believe I’ve had enough interactions to provide that grade without it being emotional or an exaggeration. Foremost among my complaints is that the service is not what they advertize it to be. They advertized 4G and you, at most, get 3G. Additionally, I have to call 1-2 times a month to get them to “fix” it so that I can even get 3G. Further, they will offer extended days to my plan as compensation but at the end of the old cycle, they still bill my account and then claim my reference number does not not say what they customer support person said it did.

    All in all, I find them very frustrating to work with and am disappointed that I went out and bought a $300 phone to use on their service that I’m now stuck with.

  38. For no reason at all, at least not any that i am aware of, my straight talk cell phone keeps telling me that my prepaid service had been disabled! I have tried calling every number they give you for customer service and i have had NO LUCK and have received no help. Getting help from you has been impossible for me so far and i am not happy.

  39. it has been most ridiculous situation I have ever had to experience .I bought phone from Walmart in Dec 2012 been trying activate it since : Dec 23 it is now Feb 9 2013 I don’t even have a phone now they r sending me one they say but I am not holding my breath.I have been told this several times.Sad part of this the phone was for friend I convinced them Straght Talk would be better for them .Boy did I open my big mouth.I will never tell another person I know to go with them but I would tell everyone find another carrier Boost or something..

  40. The stright talk “Tech” person is the worst representative of WalMart I have ever encountered.
    I tried to chenge my wifes number back to an old stright talk phone identical to the one she was using. It had gotten wet and I purchased a new one which she just dropped in the sink. The old one was functioning perfectly but UNREGISTERED SIM. I waited 30 min to get a human. Bad enough. Then the tech told me I could not transfer back to this phone. The exact phone that had this number a few months ago. The tech then said they had to send me a new sim card for it. I explained that this phone (Motorola flip up simple) had a permanently mounted sim card. She insisted they had to send me a new card. I asked how it was possible since these cards are locked in. I though perhaps we did not communicate well or someone had to tell me how to remove one. If so the sim on the wet phone could be transfered. This tech got rude so I asked for a supervisor. Instead of transfering me she said I would have to wait another half hour and they would tell me the same thing. I told her to transfer me anyway. It is required esp I wanted a supervisor in the states although this tech was english fluent. She made a nasty comment under her breath. She said she would transfer me rudely and then hung up on me. Totally rude, not well trained, treated me very poorly and it turns out it is TRACPHONE Really disgusting.

  41. I followed the steps to change my number and now I can’t make calls or send texts???? Someone help I have a Fiancee that travels and if I don’t answer he is going to freak.. Please help

  42. I refilled phone at 6:30 in morning. phone reads I have 30 days of activation. YEA RITE. cant make a call. I have called them 9 times so far, been on hold for 35 minutes with no answer, been hung up on when I ask to speak to supervisor, nobody can understand me and I cant understand them… WTF?????? How can I get a refund??

  43. I have had straight talk pretty much since it came out and I purchased a 1 year unlimited card and called tonight to activate it and it said it was activated sucessfully but that my service would expire in 3 months what the hell I aint even about to pay 495 and only get 3 months someone better fix this real quick

  44. I think what all these people are saying are the TRUTH! I just bought a new phone and having all kinds of problems with it. The light is set to stay on for 10 minutes. I turn on my phone and try to make a call and the light goes out. It constantly does this and I am so frustrated!! Where are the AMERICANS that speak English to help us with this???

  45. I have had my Stphone for only a few weeks and I am not pleased with it- the computer generate number is not callable from my landline/ my work phone. When I called to obtain a different number (local calling area), the computer only changes the last four digits- still not within my calling area.
    Foreign customer service is horrible -they do not understand what you are trying to telling them- it appears they “only” know basic troubleshooting issues. then I spoke to a manger he was no help – I stayed on the phone over 2 hours between him and 2 female csr to no avail- the number which has been changed at least 6 -7 different times but still not a local dialing number. I even re-entered our two zip codes and the computer stills continue to generate /change the last four digits of the number, which are still non-local dialing number.

    I am sick of trying to talk with/ to foreigners who just do not seem to understand. According to the supervisors it is a local number-because of the area code – he suggests that I dial all ten numbers- like calling long distance-, which anybody with common senses in the United States – knows that the number is not a local number. The number is only dialable /useable if the/a caller has long distance. They are useless in resolving problems. I attempted to give them an example of the problem- if I am out of town and my daughter needs to call me – she can “NOT” call me using our home landline- because it is not a local dialing number. I do not care how “cheap” it is – $45.00 dollars is like 45million to me and if the number is inaccessible to callers without long distance, it is useless to me.
    As of today, still have an un-callable number to those without long distance. There is no 24 hr support- told to call back during regular business hours.
    Class action lawsuit might get straight talk/ Wal-Mart/ trace phone attention to the issues. My plan ends March 9 and I do not plan to renew it.

  46. So my phone is saying no.service. I tryed calling just to be hung up on when i asked for a supervisor i habe emailed with no responce. Ive had it. Screw straight talk

  47. i got a refill card tryed to call the no. they wont even give you the option to refill it now,called evey no. on there web site,,,no options no people ,tried reloading it from there web site that was a joke just stalled and nothing happens ,can youysay class action law suit???

  48. Ive had straight talk for about 8 months. Ive always used a AT&T phone! Had two AT&T prepaid android fusions. Ive had basicly no problems with the phones other than it being a low grade phone. Ive never had the straight talk phones(Glad)! I have had a problem with a bad sraight talk sim card. I called customer service after being on hold for 30 mumites and then customer service for hours at a time trying to understand each other from the Pillippines(Which would have took a english speaking american only 10 minutes to do). They sent me a new sim card overnight and it made it to me overnight! I have recommended ST to friends in the past but now I have a new problem!! I did a phone upgrade and realize i need to change to the micro sim card! Shot a email and tried to call 2/25/13..I was on hold from 2:00- 2:45Pm Eastern Std Time…then I hung up the phone to go to work! Tried to call back on 2/26/13 12:30Am EST! There customer service hours are 8AM to 12PM EST!! Receiving high call volumes..I wonder why?!! Even night shift customers needs to bottleneck everyone into your 16 hr Customer Service! This one is for the CEO! I would call you out by name but even google dont know who you are! What are you doing behind that big desk! Your not running a business! Your running a customer service playground!! The only thing your customers have is this phone number Your 5 days later email!! You think your making great big decisions trimmen the fat(customer service), your really trimmen your customers! What kind of bonus did you get last year? Let me guess somewhere between 1.5 and 5 million!! Im going to call in a few hours and see what happens with this micro sim card!

  49. I recently sent a phone via FedEx back to you in provided package due to phone error. Have not heard anything back from ya’ll or received the new phone I was told that I would receive. What’s up with that?????

  50. i need help on getting my phones signal coverage back please contact me and let me know how i can do that

  51. I have had straighttalk for about two.years and ever since i got the smartphone they keep shuttunofff my internet its ridiculoys i pay 45 a month!to have unlimited and i got the samsung galaxy s2 n january n they have shut off my data.3times already.ummm wtf im switchin back ti tmobile where they actually have 4g service….good riddance

    • I agree with Allan. Lousy 411 service!!! Doesn’t even recognize the closest town to me where I do most of my business and need phone numbers the most.

  52. Enough is Enough you fucking suck you scams bastards, I’ve had it I’m throwing my phone in trash and hope you scam bastards are put out of business and I will be contacting BBB to report u scam bastards and hope that everyone who’s on this site does the same enough is enough!!!

  53. straight talk customer service is the worst service i have got any where. speaking with incompetent reps, in a foreign country, who barely speak english, with poor, crackly cell coverage. when they cant answer a question you get put on hold forever only to end with having the call disconnected.
    Straight Talk, you greedy idiots, get a clue, spend some money on decent service reps!!

  54. why in the world do u advertise a 24hour customer service number…when u call it u get a message that says please call back between normal buisness hours. wht the fuck does 24 hours mean? i will be callin back during “normal buisness hours” tmmrw…only to demandn my money back on the card i purchased and activated at least 7 hours ago….yet still can not use my phone. u may think straight talk is the way to go because its cheap….but whn u have an issue it cant get taken care of and is not worth the hassle!!!! dont start straight talk,or switch now!

  55. My phone currently has 28 days service on my screen and I believe I have already paid this once already this month then I get a message on my phone being deactivated and I can’t reach customer service to speak to a person to tell them this problem, I think it’s time to change my servi9ce to another company!!!!

  56. Ordered two phones online and paid for two $45 a month unlimited services. Tried activating the phone the day it arrived and spent hours on the phone with customer service after finally getting through automated hell. I get someone who I can barely understand. The next day I drive 15 miles to the nearest Wal-Mart. She can get the phones to make and receive calls. I take it home and the closer I get to my home town the bars are dropping off like flies. ZERO signal at my house. I make a second 15 mile trip to Wal-Mart to return the phones only to be told they did not accept returns. I finally give up and go to MY cellular company US Cellular (a customer for 10 years) and get two new phones for what it cost me for the two refurbished ones I got. NEVER again will I switch trying to save a few bucks sometimes just doesn’t pay off. Now I have to eat the $90 in phone cards and will be lucky if I get a refund on the phones in 6 months.

  57. I purchased the samsung galaxy proclaim. I have also purchased apps from straight talks google play store which they canceled after i paid for them. Rip off. I called e ery day for 3 months because every day my mobile web was shut off for no reason. Still having the same problem but not as often. Also when my wifi stopped working a very rude costimer service rep informed me i didn’t need wifi and made no attempt to resolve the ptoblem. I paid for it therefore i better have it whether they think i need it or not. Customer service at straight talk is a joke. A trained chimpanze would be more intelligent than any of the people i have spoken to at this so called phone company. I have already contacted the better business beuro as well as the attorney generals office. Next stop is a lawyer for a breach of contract law suit.

  58. i tried to get custom sv the took 4 days off of me when i put my new card on call me at 740 258 8827 help me earl

  59. I bought a Straight Talk Home phone. I have been trying for a over a month to port my landline number to this phone and it still isn’t happening. I have wasted countless hours trying to resolve this but no one can understand my problem and keep sending me on to “the most qualified person”So I guess no one is qualified!!! DON”T buy this phone!!!! They keep giving me a date and time that it will happen and then it doesn’t. It is just their way of getting rid of me because they don’t know how to fix it!!

  60. does anyone know if there is a service number where a english speaking rep can be reached. it is not possible to fix a problem if you cannot communicate with the service rep and they do not understand the problem. i cannot access 95% of websites without updating my browser and as of last month they are billing my service to an expired credit card for one of my phones and cannot get it updated
    because so far the only people in the service center speak
    limited english and i do not know their home language

  61. hi this is about my phone i spoke to someone at strsight talk about my phone ive been haveing problems with my phone ive been waiting for a new phone to be mailed i was told 3 bussnuise days i havent recieved my new phone yet ive been without a phone for almost a week my number is 978 302 3961 ive been with stright talk for almost a year and i want to keep it like that all i want to know when i will recieve my new phone in the mail thank u

  62. I got my new sims card today,but i don,t have a phone to call to get it turned on.My#is 304-893-2145 new sims # 89014104255937556629 i will leave my phone on.

  63. I have been reading these post that I found when checking to see how to change my son’s iPhone 4S. From a different provider to Straight Talk Local Walmart where we live say they don’t sell the SIM card it would need. Then I read it doesn’t need one. But after reading the problems. And customer service, I think we might be better off staying with his current provider even if it costs more.

  64. i bought a phone card and put it on my phone like i do every month. as far as i know it was advertized that i pay less and get the service for 30 days. 11 DAYS LATER MY PHONE IS DEACTIVATED?! this has never happened before i have been very happy with the service provided until this point so i would like this problem fixed or this company will lose another customer which judging by the comments on this page happens too often. so this needs to be fixed asap or i’m switching services in 24 hours

  65. Straight talk stinks, I would never buy another phone again, They never took the time to fix my phone said it was defective and send old phone to the company and well replace it once we will receive a new one, and its been 14 days , with talking to them people who don’t speak english. One person said phone is in the mail the other person said the new phone is on hold. I can’t take this anymore.. Now they lost expensive phone and still don’t have one yet.

  66. STRAIGHT TALK IS BULLSHIT!!!! It is one of the WORST services you could possibly use. The customer service SUCKS! I tried to get my number changed because someone was harassing me and it DISCONNECTED my service completely. Not only do I NOT have the money for that since I got a 3 month service card last month, but I don’t have the TIME to mess with the automated system. I REGRET getting a straight talk phone. All it has given me is a hard time. The phones aren’t worth shit and then when you call customer service to try and FIX the problem you’re having, you find out that the customer service isn’t worth shit either. DO NOT WASTE YOUR TIME AND MONEY ON STRAIGHT TALK!!!!!!!!!

  67. I bought a phone from straight talk just a few hours ago and it took money out of my bank but it didn’t send me an email with my order and it says i didn’t even buy anything from straight talk website but now i’m out of 36$ will i for sure get my phone or did i just lose 36$?

    • Test you will receive your phone, but with all the problems they Service having, you might want to send it back…

  68. Your company needs to understand what K.I.S.S. means.You have people in a foreign country who barely speak English
    that I can’t understand. When I go to my computer I should be able to give my phone # only, to give my credit card # to debit my minuets.

  69. i love the service but having issues paying for service and cant understand the techs so if idont get this res
    olved i intend to disconnect

  70. Customer service sucks takes ten thousand hours to get them on the phone after a ” brief” operator pisses you off! 5 then 6 then 2 then 1 then 1 again you reach people who tell you they need a serial number of my phone I tell the lady I’m on the phone can’t see the number she tells me she can’t help me without it for security reasons! That was kool until I went thru the trouble of taking my phone apart and writing the number down I call back at 1045 my time go back thru the brief menu n get a message saying we are closed 8 to 12 midnight their time! Needless to say I have to pay the phone bill

  71. N I’m not so sure that Walmart is where I’m going to pay it straight talk is rediculous yea cheap but as always you get what you pay for in life;(

  72. Very frustrating experience. Every time I call they have trouble understand my questions because they don’t speak English well. I usually have to ask for a supervisor to get them to understand my issue.

  73. My phone is a touch screen LG and I had it in my pocket and it typed in my password to much now it’s locked and says to much pattern attempts and I forgot my google account information can you please help me unlock my phone. How do I unlock it ?????

  74. very annoyed because last week I bought a new 45 dollar card to add to my phone. then it said i had 32 days left. and then two days later it said it was deactivated. well i called and it took forever but I got it fixed. well i used my phone all morning trying to plan my wedding and doctor appt and now i tried to call my fiance and its deactivated again. d

  75. I bought a card from Wal Mart and came home to add the time and they tell me the card has already been used. How did that happen. I have been with them for 3 years and have never had this problem. They would not help me out except to tell me that I would get an extension for 5 days. Then on the 4th day my phone was deactivated. WTH. Of course, even with a receipt Wal Mart will not refund my money because I scratched of the strip on the back of the card. Now I have to spend another $50. This is crap. I am definetly contacted the Better Business Bureau.

  76. I think its very inconvenient that your customer service isn’t a 24 hr site. I locked my phone up right as you guys closed so I’ve been all night without a phone.

  77. I have had Straight Talk for 31/2 years with no complaints. Recently for the last 3 weeks I have had a problem with making calls. Where I used to be able to make calls now (and it happened all of a sudden) I have no service. It has cost me business. Has anyone else experienced this. Please help. I know it’s no use in contacting Cust. Service. I was hoping for suggestions.

  78. Looks like I will b findin another carrier for my phone service . U say unlimited data & i get cut off of my internet. Then when I tey to talk to someone I keep getting send to autovoice . That is wrong… I will b contaxting BETTER BUSINESS ON THIS MATTER

  79. As a new potential customer,I have been trying to speak to ANYONE at Straight Talk for the last 22 minutes. I have used several telephone # and have gone through several prompts, all to no avail. If this is any indication of how you do business, I am not sure I should be considering a change. I can be reached at 570-954-6224

  80. I’m very unsatisfied with the website. I used to be ok with straight talk despite having connection problems from my house. But lately I’m seriously considering switching to another carrier even if it means paying more. Your customer service and website stink anymore. No matter what I click on with the website it always takes me back to the plans page. Had to call to get my daughters service renewed and then I had to deal with someone who couldn’t understand English and ended up hanging up on me. If you don’t change something soon your going to loose 3 customers just from my house.

  81. somebody keeps adding money to my prepaid phone, and i know nothing is free, it,s causing problems in my home and i need this to stop, i need a new phone number

  82. I have been with straight talk for over 4 years now and have never had any problems. Until now. I have had to master rest my phone not once but twice in less than 8 hours! And then when I call customer service the lady on the phone says its not our problem ma’am its yours. I don’t know how to fix that. Bullshit! Straight talk is the worst phone service EVER! Her solution was I can send you a replacement phone that may take up to 3 weeks to get to you. I run my business with my phone and I wont have a phone for 3 weeks? Are you kidding me? That’s bullshit and when I told her I just wanted her to reset my phone once again she gets an attitude with me? Wow worst customer service ever and the phones suck too!!! Straight talk can kiss my ass Im done with all the bullshit. I will go back to boost and pay the extra 5 dollars a month.

  83. I have been trying to contact customer service to cancel my grandson phone service. I can’t get to talk to a human person. The phone is lost and my grandson have left me stuck paying for a phone out of my social security card. I truly need to cancel this service so I want be paying for a phone that is lost and that I can’t afford to pay for. Please help me remove this service from my card.

    Thank you

  84. I have been trying to have to credit my account. I been charge twice for the month of July. I email them three time no reply also I call and call. The first time cant found my information and were ask all can of question about my card and back information so I hung up. Call on July 26 and now the computer is down really.

  85. I have had one of the absolute worst expierenced with this company. I tried the bring your own phone which my phone did not meet their qualifyifucation so I had to buy another phone and have it unlocked when initially they said my old phone would work. Second instead of having me on ATnt towers they’re have me bouncing off of sprint towers. I’ve called serveral time have been on hold for at least and hour or more with still no correction of the situation no service and a waste of time . I wish I never would have changed to this company they are so full of it

  86. I have a horrible experience with Straight Talk recently. I can’t seem to find a customer service number that lets me talk to a real live human being and when I tried to put a $30 card onto my phone instead of the $45 which I can no longer afford, it tells me that the Pin is invalid for my plan…PLAN! It’s a pay as you go. There’s no plan involved. If I only want 1,000 minutes instead of Unlimited because I don’t need nor do I use over 1,000 minutes then I shouldn’t be met with all this grief. I have been with out a phone for two days, My job only has one number to get ahold of me by and that number is currently out of commission because of this whole mess. Is it to much now a days to ask fore to just talk to a live human being who I can actually understand and can help me. That would be the least of my worry’s if first I could actually find a number where I could talk to someone instead of always being re-routed to an automated voice recording

  87. I am trying to email customer service to your company in hopes that I will receive better service. I am very unhappy with your customer service via phone calls. I have used your service for 6 months and recently purchased a phone from WalMart one of your biggest suppliers of phones. I as well purchased the insurance plan for my phone. I dropped my phone and it broke in pieces. I have been dealing with your company for 3 months now waiting for the package to arrive to return my phone as your representative instructed me to. It has been 3 months! I phoned today and was told, Oh no you don’t have that insurance plan you only have the plan to cover technical problems, are you people kidding me. I asked your rep where is that disclosed. His reply was ” you have to ask for it we don’t disclose that. I would like a reply regarding this situation and some help with it. I have tried several times to find your email address for customer support and cannot get an email to you via your posted email address. Gini Jenkins Roseburg Oregon

  88. This morning when I turned on my straight talk phone, that I have had for 2 YEARS–unregistered SIM came up on the bottom. I called and after talking to someone from India for 20 minutes, I was told that my phone was new and needed to be registered. I was at work at the time, so I hung up. I got home at 1 p.m. and called talked to someone for 27 minutes, and the phone disconnected. Called back and proceeded to talk to 3 different people for an hour and 7 min before getting disconnected. I called back about 2 hours later hoping that different people would be able to assist, but the 1st call was 36 minutes before disconnecting and the 2nd call I actually screamed and said some curse words before I HUNG UP ON THEM. But what I was so pissed about was that EVERY TIME I talked to a different person I had to repeat everything I said to the last representative. I want this company to go down in flames!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  89. Do these people have more than two or three English speaking employees? Is the customer service call center even in America? Is there anyone in customer service? When a real person finally answered, my issue had to be handled by a supervisor. He spoke English, he needed a code that was supposedly inside the phone. He said to call him back at a specific number. When I called back with the code a representative said there was no such person. She did not speak good English. After more than an hour and several transfers to other people, issue was taken care of by a young lady who worked from home as a third party representative for straight talk, in Arkansas.

  90. What a joke. Bought a straight talk phone from Walmart.com, trying to activate the phone and they say the Serial number is not valid. Have been on the phone for over 45 minutes now and issue is still not fixed.

  91. Bring your own phone is a scam. Told me I could use my IPhone 5 but that was a joke. Now I have been out the money for a sim card that was for a IPhone 4 and a $45 unlimited card that they will not refund my money on. Lying fraudulent POS company. Stay away from them.

  92. Straight talk is the worse, I have been just about a week and straight talk still cant seem to get my phone right after I spent my money. Once my 30 days are up I will be finding a new provided.

    • People warned me on the web that your customer service really left a lot to be desired. Exactly,30 days ago, I tried to activate service with my new sim card, my old number and new phone on their web site. Well, that happen but it did not port my number. Since, this was a holiday weekend, I called the following Tuesday. A new sim card was sent out and today, I tried to activate the service with the new sim card and port my number. After 45 minutes on the telephone, I got a call back that stated that I needed to call back. I did just that and when I asked to speak to a supervisor, I was cut off. Given my tenacity, I called back and was told my ticket number was no where in the system. I checked my follow-up email from the person I talked to earlier in the day that gave instructions for setting up the data plan and thanking me for my request. This verified that I had not been talking to the invisible person. Meanwhile, my account said the port was in process with a sim card number that is not mind. Imagine that. At that point and after a battery of questions from the customer service person who was becoming a little irritated (I know it time to get off) but my time and money has been throw down the drain and he is irritated. Well so am I! Three strikes you are out Straight Talk. People warned me and I will take the warning.
      YOU DO NOT WANT MY BUSINESS and your service is terrible.

  93. Hello, I am a very displeased and unsatisfied customer. The service is great don’t get me wrong, but it would be nice if Straight Talk would have an ACTUAL 24/7 customer service phone number. I had just put a service card on my phone and it went through. The next thing I know I am unable to send a text message or make a phone call. It seems that my cell phone has become deactivated. I tried to call the number listed above, but all I got was automated voice. Then once I think I might get through to a live representative, I get the answering machine service stating Straight Talk’s service hours. I tried to use the Automated help, they can’t help me with the problem I am having since my service card has already been approved and is useless now. So what I am trying to get at here, is that Straight Talk needs to have a 24/7 customer service helpline for these type of emergencies. I have my two sons staying with their daddy right now. What if something were to happen to them, how would their daddy get a hold of me? Anyways, enough of my ranting. Please think about the 24/7 customer service helpline. Thank you very much for lending me your time. ~Brittney~

  94. Sure would be nice to call customer service and talk to someone that speaks and understands english, this is the worst phone service I have ever had! I plan on changing my service ASAP! I will never have another straight talk phone!

  95. Please give me more details as to how exactly this works and if there are any costs involved. Please don’t have anyone call me, just send me an email reply. Thank you. Sarah.

    • Sorry to say it doesn’t work. No costs to set up, just an hours and half minimum of trying to set it up with someone who speaks minimal if any english. Once it is set up don’t ever ever expect any sort of service.

  96. I dont think they care about there customers! just baught a new phone and transphered my number…there automated system is messed up and you cant reach any HUMANS!!! I emailed them and it said i would have to wait 6hrs! I HAVE NO PHONE NOW AND I RUN A BUSSINESS SO IM QUITE PISSED!!!!

  97. If I could have given less than one star I would have. This is the worst service I have had from any phone company. Tried to change credit card numbers for auto refill on phone. Incredibly difficult to make person understand what I wanted to do. (they did try, but i still couldn’t make them understand) It was like they kept reading from a script and did not listened to what I said. Finally it seemed to be OK and my number was updated. The person told me everything was OK and not to worry. Today my phone is shut off. I called and again got someone reading from a script. Finally asked to talk with a supervisor. Again script reading. My God how much does it take to understand a simple request. Obviously a lot. The company should send their customers a sheet with the script on it to speed things up. The 15 minute conversation went nowhere. So I used the text chat. I kept asking if there was any notes on if I called the previous day and updated my credit card. I was a little worried that the number might have been stolen. Couldn’t get a straight answer. Just kept writing “you have to reactivate by calling the reactivation number”. Hello????? Was there a note showing I updated yesterday. Couldn’t give me an answer because of some data privacy crap. Excuse me I did not want to know the number, just if there was any indication I called yesterday. Finally after several tries got an answer that “YES”, there had been a change. The rest of the conversation went round and round. No help and he left the conversation with a “Have a nice day!”. I suppose he will since all he has to do is “NOTHING” to help anyone. God help the young generation if this is what they have to look forward to.

  98. Well in that case let me explain. Fix our phone .our brand new phone is so slow it can’t watch tube or look at sites.I’m not up there working but if I was probly have our phone fixed soon even without calling.that’s what’s sup.connect me back to that fast server.again we also need a signal boost.out here in these woods lot of lost signals later than.sorry I can’t write to good.

  99. straight talk customer service sucks!!!!! always have the worst customer service ever no matter when you call thinking you can get someone who can understand you but no never fails, I would recommend do not ever try to talk to them because you will get frustrated.. cant understand half of them.. very freaking disappointed….

  100. My phone wont dial out i keep getting a recording from version saying the number is either wrong or not in service i cant even call straight talk

  101. My new straight talk phone has already been activated but the carrier is a different one from my old straight talk phone and does not work in my area

    • telmex owns 55% of tracfone.they service straight talk. they could care less about customer service. just pay up and hope every thing turns out well. they deactivated my good phone when i returned their lousy phone. they agreed to credit my wife’s phone 45 minutes after being on the phone with them on another of their incompetent services. I called them the next day & asked about this. they said it was a mistake on their part and they couldn’t do it. unprofessional thieves.

  102. i was very upset with the fact i sent my phone back the day befor thanksgiving it was a replacement phone i had never activeted but used wifi it stoped working so i sent it back. i called bc i hadent recived my phone back in a couple weeks. they told me there was record of it by fex ex then said they couldnt find it and wouldent send me a new replacement phone after i had given them the fed ex tracking number an they said they had receved it. yet i never activeted it so they couldnt send me one. so there for im out 100$ s took me ten or more people and 2 hours of useing someone else mins on there phone! i finnaly got someone who could look at my account an help me find tht phone after a month i should have my new phone in 5 to 7 daysTHANK YOU!!!!!!!!!

  103. I had to change phones,back oct,28th 2013,which my auto refill date was the 26th,so i went to walmart and got another sim card,i told them i wanted to keep my same # i have had for many years,so they activated it and changed my # anyway .i finely got my old # back after throwing a fit and 3 hours on the phone with them ,they said that sence they had already charged my debit card and i had purchased the new sim card i wouldn’t have another auto refill until dec. well i got charged in nov.so i called and they said ok they will fix it and i wouldn’t have one due until january 28, 2014.now my debit card was charged again dec.28 .and now can’t send pictures or recive any either

  104. i cannot understand a single thing customer service people say where are they from ? can’t get an honest answer, sometimes i’M told that ST is not the carrier to ST phones,bullshit, you people are really crazy, you will never be able to compete with the big boys, they know how to keep their customers,it’s to late for ST,your phones look cheap, can’t do nothing with them, after you buy one you can’t even use the carrier you desire, well that can easily be taken care of.

    • My daughter got a new.phone but when.she.switched over to it from.another staight talk phone and the new one.wont letbher use her original email…why? she did have her number changed when she went to new phone. she would like to keep her gmail account but it wants her to go to yahoo??

  105. The customer service is HORRIBLE!!! We have yet to talk with someone who speaks American fluently. My husband ordered a SIM card and paid the extra $14.95 for overnight shipping…that was 3 days ago and still haven’t received it! We have called customer service a few times and the reps are always rude and refuse a refund for anything!! We will be going back to our previous service, and reporting this business to the BBB!! If more people make complaints about this, maybe the BBB will give them a horrible grade to match their attitudes & service!!!

  106. This has happen twice to me.
    Goto change the phone number on your straight talk phone.
    1)They deactivate you old number and your phone.

    2)Then tell you it takes 24hours, when the 24s hours is up. Your phone will still not work.

    3)You call them back, go through all the BS again trying to talk to a real person (from india).

    4)They will tell you 24hours again !!

    5)Then say the phone is defective, Have you mail them the old phone, so they can send you a new one.
    6)2 weeks later you’ll have a refurbished phone.

    7) you have to go buy time again

  107. most of the reps barely speak english and are very hard to understand. also, it takes a really long time to get them to possibly understand what you need and then they may do things right or not. usually not. The hold times with them are way too long. It is very frustrating trying to talk to them.

  108. I ordered the Samsung Galaxy S III, they sent one that was only for Straight Talk. which I didnt need. I spoke with them and they said to send it to the returns department. Which I did via USPS and they documented its return down there. I included the invoice that I had with our name – order number EVERYTHING. He told me ” alot of returns had come in and they could not find mine…but if only I had attached the phones seriel number to the package” they could have found the item… but that I am out of luck – they cannot find the phone or credit me. $400. We are filing with Visa to contest the payment and have charges reveresed… Smar Talk WAS TERRIBLE!!!! Customer Service is the worst!

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *