Contacting Straight Talk Customer Service Center
Straight Talk is prepaid cellular service offered through Walmart. The concept of the plan is to offer service for one set amount per month with no contract or monthly service charges. Customers upload money onto the phones where they receive unlimited talk and text. Several plans offer unlimited data. A benefit of Straight Talk includes no credit check and the ability to start and cancel service on your terms.
At times problems arise and customers need to contact customer service. Customers tend to contact the store where the phone was purchased, with little to no resolve. Instead of contacting the store, customers can contact the company directly by phone, mail or sending an email.
Phone Contact Numbers
Straight Talk provides a 24-hour customer support line for new and existing customers. Questions regarding billing and account information are the priority, but the customer care representative also is knowledgeable about the product and the available plans.
Phone customers: 1-8777-430-2355
SIM card customers: 1-855-222-2355
Customers that want to send detailed correspondence to Straight Talk can send mail to:
Straight Talk, Inc.
Attn: Executive Resolution Department
9700 NW 112th Ave.
Miami, Fl 33178
Customers visiting the official Straight Talk website http://www.straighttalk.com/ have access to all the information relating to the services. The website features how the plan works, a link for customer support, ways to activate or reactivate a phone, refill minutes and a shop featuring phones, SIM cards, service plans and applications. Customers do not need to have an active account in order to access the website.
Customer Service Email
Customers wanting to send correspondence by email need to send communication to email@example.com. We sent an email asking if an iPhone will work with the service and still awaiting a response.
We reached out to Straight Talk in order to speak with a customer service representative. We encountered an automated system giving detailed instructions with a multitude of options. We had to press 1 several times in order to speak to a representative. We were placed on hold for approximately 5 minutes and eventually a live representative answered the call. He was polite and apologized for the wait. I asked several questions regarding transferring from an existing service to Straight Talk. He answered the questions with authority as if he was well versed in the product and services.
Aside from the unusual wait time, our experience went rather well. Not all experiences have similar ending. Was your experience the same as ours? Shout out below.