Contacting State Farm Customer Service Center
Over the course of the past 90 years, State Farm has been the auto insurance customers have grown to trust due to the commitment to the customer and overall customer experience. The company is based in the United States, with a reach exceeding 81 million customers across the nation as well as Canada. Customer service is critical to success in order for State Farm to remain viable in the insurance business. This is why the service department offers unparalleled customer service relating to policies and customer concerns.
Customers have the ability to contact the customer service department by phone, email, traditional mail and through social media. Current customers can contact the customer service department through the customer contact form. The financial arm of the customer service department is available Monday through Friday, 7am to midnight. The automated system is available 24 hours a day, 7 days a week.
Customers needing assistance with mutual funds can contact the customer service department Monday through Friday, 9am to 7pm.
Phone Contact Numbers
Contact the following departments in order to receive world-class customer service.
- Customer service: 1-855-733-7333
- Insurance claims: 1-800-782-8332
- Insurance payments: 1-800-440-0998
- Banking questions: 1-877-734-2265
- Credit card: 1-877-734-8472
- Mutual funds: 1-800-447-4930
- Mortgage: 1-866-227-4384
- Financial technical assistance: 1-888-559-1922
- Financial (international): 1-706-644-0852
- TTY: 771
In order to reach the customer service department by mail, customer will need to send correspondence to the corporate headquarters.
State Farm InsuranceOne State Farm PlazaBloomington, IL 61710
State Farm Mutual FundsP.O. Box 219548Kansas City, MO 64121-9548
DST SystemsAttn: State Farm Mutual Funds430 W. 7th StreetKansas City, MO 64105
The State Farm College Savings PlanP.O. Box 173865Denver, CO 80217-3865
Customers visiting the official State Farm website http://www.statefarm.com/ can receive a quote, contact the customer service department or a local agent or manage a claim online. When managing a claim, customers must register their account. Customers do not need to have an account to contact the customer service department or contact an agent to request a quote. Aside from the previous three options, customers can locate and learn about all of the insurance products and read more about the company on the State Farm FAQs.
Customer Service Email
Go to email@example.com order to send an email to the customer service department. Although this email address is specifically for the banking services, we sent an email asking if the automotive division had a dedicated email address.
Contacting a customer service department should be easy and pain-free. Unfortunately, contact the customer service department at State Farm was neither. We called the customer support line, only to encounter a business signal. We contacted the remaining customer support numbers and still received a busy signal. Finally, we contacted the financial services number and connected without fail.
When we spoke with a representative, we had to be transferred to the appropriate department. After waiting approximately 5 minutes, we were able to address the agent. We asked if we should contact an agent or the customer service department in the event we had questions or concerns. The representative explained general questions can be addressed by the customer service department, while policy specific questions are better addressed by the local agent.
The call ended better than it started. Was your experience what your expected? Let us know your thoughts.