Contact State Farm Customer Service

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Contacting State Farm Customer Service Center

Over the course of the past 90 years, State Farm has been the auto insurance customers have grown to trust due to the commitment to the customer and overall customer experience. The company is based in the United States, with a reach exceeding 81 million customers across the nation as well as Canada. Customer service is critical to success in order for State Farm to remain viable in the insurance business. This is why the service department offers unparalleled customer service relating to policies and customer concerns.

Contact Info:

Customers have the ability to contact the customer service department by phone, email, traditional mail and through social media. Current customers can contact the customer service department through the customer contact form. The financial arm of the customer service department is available Monday through Friday, 7am to midnight. The automated system is available 24 hours a day, 7 days a week.

Customers needing assistance with mutual funds can contact the customer service department Monday through Friday, 9am to 7pm.

Phone Contact Numbers

Contact the following departments in order to receive world-class customer service.

  • Customer service: 1-855-733-7333
  • Insurance claims: 1-800-782-8332
  • Insurance payments: 1-800-440-0998
  • Banking questions: 1-877-734-2265
  • Credit card: 1-877-734-8472
  • Mutual funds: 1-800-447-4930
  • Mortgage: 1-866-227-4384
  • Financial technical assistance: 1-888-559-1922
  • Financial (international): 1-706-644-0852
  • TTY: 771

Mailing Address

In order to reach the customer service department by mail, customer will need to send correspondence to the corporate headquarters.

State Farm InsuranceOne State Farm PlazaBloomington, IL 61710

State Farm Mutual FundsP.O. Box 219548Kansas City, MO 64121-9548

DST SystemsAttn: State Farm Mutual Funds430 W. 7th StreetKansas City, MO 64105

The State Farm College Savings PlanP.O. Box 173865Denver, CO 80217-3865

Official Website

Customers visiting the official State Farm website can receive a quote, contact the customer service department or a local agent or manage a claim online. When managing a claim, customers must register their account. Customers do not need to have an account to contact the customer service department or contact an agent to request a quote. Aside from the previous three options, customers can locate and learn about all of the insurance products and read more about the company on the State Farm FAQs.

Customer Service Email

Go to order to send an email to the customer service department. Although this email address is specifically for the banking services, we sent an email asking if the automotive division had a dedicated email address.

Customers can also contact the customer service department on the Facebook page or the Twitter page.

Our Experience

Contacting a customer service department should be easy and pain-free. Unfortunately, contact the customer service department at State Farm was neither. We called the customer support line, only to encounter a business signal. We contacted the remaining customer support numbers and still received a busy signal. Finally, we contacted the financial services number and connected without fail.

When we spoke with a representative, we had to be transferred to the appropriate department. After waiting approximately 5 minutes, we were able to address the agent. We asked if we should contact an agent or the customer service department in the event we had questions or concerns. The representative explained general questions can be addressed by the customer service department, while policy specific questions are better addressed by the local agent.

The call ended better than it started. Was your experience what your expected? Let us know your thoughts.

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Rating: 2.8/5 (5 votes cast)
Contact State Farm Customer Service, 2.8 out of 5 based on 5 ratings
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7 Comments on “Contact State Farm Customer Service
  1. I have been ripped off by your company! My agent Josh London is not telling you the truth! I applied for a auto policy in NC, my cars are registered in OH, they said that was no problem, sold me a policy, took my money then the next day said I had to register my cars in NC to write the policy. I thought about it over the weekend called another company and they did sell me a policy without having to register my cars down here. They did not stand behind what they sold me so i asked for a refund but got back less than half of what i paid. When I tried to call and talk to someone on the phone they kept transferring me to another person who would put me on hold. Thats not the way to treat people! Your slogan is “like a GOOD nieghbor” but I would not treat my nieghbor like this! I was able to leave a message with someone named Rick Davis out of Wilmington office, maybe he will call me back, but who knows!!

  2. My family and I and our family pet are about to die in Louisiana heat I have had statefarm insurances since I was in my twenties one of my policies has a surrender value online of 1000 some odd dollars when I went in to cash it in they told me it was only worth 20$ we are going to die in these temperatures waiting on the ac to be fixed at my home the lady said she is sorry I will never reccomend statefarm again. This is not safe for my family.

  3. I have been trying to get state farm to simply electronically send proof of insurance to my dmv for over a week now. It sounds so simple but because you guys are either lazy and or dumb, i will have to cough up 736.00 dollars for lapse of insurance even though there was never a lapse….. Your company needs to start hiring brokers better that have some sort of knowledge behind what they are doing

  4. state farm has very bad customer services they quote one price to which one agree on State Farm writes the policy wrong and if you have them correct their own mistake the have the audacity to increase the premium claiming policy coverage change when it is their mistake careless in the first place then all of their representative no one helps. it is a lied there is no such thing as customer service dept. I DO NOT AND WILL NOT EVER AGIN RECOMEND NO ONE TO GET THIS STATE FARM INSURANCE THEY SUCK

  5. 20 plus years ago a new agent[a friend]sold me a life insurance policy’supposably a ten pay’ after paying 1500 a year for years they now say it wasn’t a ten pay. I took a loan or as i assumed was my money and now they want to cancel my life ins at 66 years old.I will not accept this and will take it to the highest courts or pull anutty.

  6. State Farm is not that competent. In one claim, they did not know how to value a property loss. It was a waste of time (literally hours and hours) trying to get them to properly handle this particular claim. Eventually, I was so disappointed that I filed a complaint with the state Department of Insurance. That complaint is still working its way through the system. What a drag.

  7. Mom has had her insurance on both her homes with State Farm since I was a kid. She recently passed away and I was informed that the insurance on her property will probably be canceled. I can get insurance elsewhere, but it realy upsets me that these properties were insured by State Farm for over 50 year and now because of her death they are not willing to maintain the coverage. I am a long time resident of Sumter county. My mom was a long time and faithful customer of State Farm . This will not look good in our comunnity as it is a small town. I thought State Farm had more ethics than to cancel coverage on long time customers because of death.

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