Contact State Farm Customer Service

Contacting State Farm Customer Service Center

Over the course of the past 90 years, State Farm has been the auto insurance customers have grown to trust due to the commitment to the customer and overall customer experience. The company is based in the United States, with a reach exceeding 81 million customers across the nation as well as Canada. Customer service is critical to success in order for State Farm to remain viable in the insurance business. This is why the service department offers unparalleled customer service relating to policies and customer concerns.

to leave a comment about your customer service experience.

Contact Info:

Customers have the ability to contact the customer service department by phone, email, traditional mail and through social media. Current customers can contact the customer service department through the customer contact form. The financial arm of the customer service department is available Monday through Friday, 7am to midnight. The automated system is available 24 hours a day, 7 days a week.

Customers needing assistance with mutual funds can contact the customer service department Monday through Friday, 9am to 7pm.

Phone Contact Numbers

Contact the following departments in order to receive world-class customer service.

  • Customer service: 1-855-733-7333
  • Insurance claims: 1-800-782-8332
  • Insurance payments: 1-800-440-0998
  • Banking questions: 1-877-734-2265
  • Credit card: 1-877-734-8472
  • Mutual funds: 1-800-447-4930
  • Mortgage: 1-866-227-4384
  • Financial technical assistance: 1-888-559-1922
  • Financial (international): 1-706-644-0852
  • TTY: 771

Mailing Address

In order to reach the customer service department by mail, customer will need to send correspondence to the corporate headquarters.

State Farm InsuranceOne State Farm PlazaBloomington, IL 61710

State Farm Mutual FundsP.O. Box 219548Kansas City, MO 64121-9548

DST SystemsAttn: State Farm Mutual Funds430 W. 7th StreetKansas City, MO 64105

The State Farm College Savings PlanP.O. Box 173865Denver, CO 80217-3865

Official Website

Customers visiting the official State Farm website can receive a quote, contact the customer service department or a local agent or manage a claim online. When managing a claim, customers must register their account. Customers do not need to have an account to contact the customer service department or contact an agent to request a quote. Aside from the previous three options, customers can locate and learn about all of the insurance products and read more about the company on the State Farm FAQs.

Customer Service Email

Go to order to send an email to the customer service department. Although this email address is specifically for the banking services, we sent an email asking if the automotive division had a dedicated email address.

Customers can also contact the customer service department on the Facebook page or the Twitter page.

Our Experience

Contacting a customer service department should be easy and pain-free. Unfortunately, contact the customer service department at State Farm was neither. We called the customer support line, only to encounter a business signal. We contacted the remaining customer support numbers and still received a busy signal. Finally, we contacted the financial services number and connected without fail.

When we spoke with a representative, we had to be transferred to the appropriate department. After waiting approximately 5 minutes, we were able to address the agent. We asked if we should contact an agent or the customer service department in the event we had questions or concerns. The representative explained general questions can be addressed by the customer service department, while policy specific questions are better addressed by the local agent.

The call ended better than it started. Was your experience what your expected? Let us know your thoughts.

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Rating: 2.1/5 (8 votes cast)
Contact State Farm Customer Service, 2.1 out of 5 based on 8 ratings
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34 Comments on “Contact State Farm Customer Service
  1. I have been ripped off by your company! My agent Josh London is not telling you the truth! I applied for a auto policy in NC, my cars are registered in OH, they said that was no problem, sold me a policy, took my money then the next day said I had to register my cars in NC to write the policy. I thought about it over the weekend called another company and they did sell me a policy without having to register my cars down here. They did not stand behind what they sold me so i asked for a refund but got back less than half of what i paid. When I tried to call and talk to someone on the phone they kept transferring me to another person who would put me on hold. Thats not the way to treat people! Your slogan is “like a GOOD nieghbor” but I would not treat my nieghbor like this! I was able to leave a message with someone named Rick Davis out of Wilmington office, maybe he will call me back, but who knows!!

  2. My family and I and our family pet are about to die in Louisiana heat I have had statefarm insurances since I was in my twenties one of my policies has a surrender value online of 1000 some odd dollars when I went in to cash it in they told me it was only worth 20$ we are going to die in these temperatures waiting on the ac to be fixed at my home the lady said she is sorry I will never reccomend statefarm again. This is not safe for my family.

  3. I have been trying to get state farm to simply electronically send proof of insurance to my dmv for over a week now. It sounds so simple but because you guys are either lazy and or dumb, i will have to cough up 736.00 dollars for lapse of insurance even though there was never a lapse….. Your company needs to start hiring brokers better that have some sort of knowledge behind what they are doing

  4. state farm has very bad customer services they quote one price to which one agree on State Farm writes the policy wrong and if you have them correct their own mistake the have the audacity to increase the premium claiming policy coverage change when it is their mistake careless in the first place then all of their representative no one helps. it is a lied there is no such thing as customer service dept. I DO NOT AND WILL NOT EVER AGIN RECOMEND NO ONE TO GET THIS STATE FARM INSURANCE THEY SUCK

  5. 20 plus years ago a new agent[a friend]sold me a life insurance policy’supposably a ten pay’ after paying 1500 a year for years they now say it wasn’t a ten pay. I took a loan or as i assumed was my money and now they want to cancel my life ins at 66 years old.I will not accept this and will take it to the highest courts or pull anutty.

  6. State Farm is not that competent. In one claim, they did not know how to value a property loss. It was a waste of time (literally hours and hours) trying to get them to properly handle this particular claim. Eventually, I was so disappointed that I filed a complaint with the state Department of Insurance. That complaint is still working its way through the system. What a drag.

  7. Mom has had her insurance on both her homes with State Farm since I was a kid. She recently passed away and I was informed that the insurance on her property will probably be canceled. I can get insurance elsewhere, but it realy upsets me that these properties were insured by State Farm for over 50 year and now because of her death they are not willing to maintain the coverage. I am a long time resident of Sumter county. My mom was a long time and faithful customer of State Farm . This will not look good in our comunnity as it is a small town. I thought State Farm had more ethics than to cancel coverage on long time customers because of death.

  8. State Farm is a joke the worst Customer Service you could ask for!! quotes they do not stand by!! My Husband & I moved over our Home Cars & Motorcycles were Given Quotes!! then these got changed on us!!!
    then within 3mths our Agent got FIRED for NOT DOING HIS JOB GIVING INCORRECT QUOTES..
    Then i called one day was told the Agent no longer work there!!
    That a Letter had been sent out to us of course no Letter had been sent.
    we were told that our File had been sent to another Agent!!! mmm
    Now we have a different State Farm Agent SHE is very RUDE.. I have had issues with her making mistakes with our ins on Motorcycles, we had Two Ins Claims. I called to ask about the First one Damage to the House was told the Deductiable was$1000 and the repairs was only $1500, we decided not to go ahead with the Claim so we Cancelled it. The Second we called was regarding water Damage, from the Beggining said they did not Cover any Water Damage under our INSURANCE.We said ok then forget we will take care of it.. Come to find out that STATE FARM had filed the claim..
    State Farm are not Obligated to explain insurance to Customers only Deductibles according to my Agent……….
    Now we being dropped nice one STATE FARM….

  9. I think the jakestatefarm commercials are terrible. Someone must think the khakie reference is “cute” but it is the most disrespectful of marriage that I’ve ever seen. Just saying ! We’ve been married for 49 years and the institution of marriage is maligned everyday and you do not need to be a part of it. We’ve been state farm customers with Freck Pollard in Ripley, TN for that many years also. You’ve maligned him too.

  10. Terrible service all the way around. sold me a policy too high and wouldn’t give me my REfund for almosT a month. would NEVER RECOMMEND THIS COMPANY.

  11. My wife called our agent to drop full coverage. That was completed and she paid over the phone the balance. Two days later we receive a bill for that amount. We receive a letter from MD MVA that registration will be suspended if proof of insurance isn’t given. FR-19 should have been sent to MVA that day. We called agent and was told MVA has not received it yet. This is a week now. We received another today that suspension will take place next Wednesday the 23rd. This ABSOLUTELY UNACCEPTABLE. State Farm should pay the fine not us because we paid what were told.. My wife has NEVER had this happen before.. It doesn’t help that WE wanted BOTH vehicles put on one policy to receive ONE bill and that got SCREWED UP ALSO!!!

  12. About 2011/12 we had a bad drought and asked for dividends from our life policies to purchase hay; however, we received loans instead. This is not what we wanted and now our policies are a mess. Also, for the last 14 years everything on place was COMPLETELY PROTECTED. Our original agent retired and we were passed on to another agent who did not stay long and we were passed on again to another agent. Since then, all we have been receiving is ‘double talk’ and were told that our place is not COMPLETELY PROTECTED and it would cost us another $1800-2000 in order for it to be. I have been with State Farm for many, many years and lately the actions and double talk (one day we receive certain info and the next day it changes and will cost us more money) we have be receiving makes me what change companies. We have told them we would like to do something but NOT NOW and they do it anyway.Is this how your Company treats their long time customers ? We have had no auto accidents in years, yet our monthly payments remain roughly the same. We are told we have discounts and if so our payments should be getting lower, not higher. With 30 plus years with your Company, we should be getting a lot better treatment than we have.

  13. We recently filed a claim due to water damage and were denied without even listening to us. The claims adjuster came out and did not even look at the areas of concern. We have had State Farm for all of our homes and autos for over 25 years and will be changing to another company soon.
    We would not recomend State Farm to anyone.

  14. my problem is that I am moving to a apartment on may24,and I had purchased renter insurance from MAURREN KOO office manager for KAVIN MORRISSEY IN LEVITTOWN,the problem is that I have a jukebox that I will like insured and I told that to M.S KOO when I gave her the check and she had told me that she will take care of it so far I haven,t received any feed back about the jukebox being insured,i hope that you can help me in this matter

  15. my problem is that I am moving to a apartment on may24,and I had purchased renter insurance from MAURREN KOO office manager for KAVIN MORRISSEY IN LEVITTOWN,the problem is that I have a jukebox that I will like insured and I told that to M.S KOO when I gave her the check and she had told me that she will take care of it so far I haven,t received any feed back about the jukebox being insured,i hope that you can help me in this matter

  16. I am a customer of State Farm and I’m thinking about going to another company. The reasons are as follows:1 a rock hit and broke my vehicle’s fog light. I called my agent. We talked on the phone for quite a while and was given all kinds of bad information. After answering all the questions, we were told that we could go and get it fixed, but it was recommended by the agent that we go to one of their listed businesses to get an estimate, and we will also told that we could go to a place of our choosing, which is not really true based on the experiences that I had with them. We informed them that we were going to North Point Toyota on Landers Road in North Little Rock, and also gave them the ZIP Code. This started on a Friday. They said they would call and inform North point Toyota of this, but it didn’t happen. They called another company and deliberately tried to guide us to where they wanted us to go. We arrived at North point Toyota Tuesday, and we asked had State Farm called as a salesmaW scrambled around China sign information about our claim. we decided to call State Farm again. We were put in contact with another agent, and then were told at that time that we had to go to a claim office in which they located for us that wasn’t too far away. I was baffled because I thought this would be a short easy process for something this minor. And so we are constantly losing time because each time we talked to State Farm we were given a little bit more of the information instead of us getting everything on the initial phone call that we made about our claim. So after arriving at the next claim station, we were told that they couldn’t do anything for us until a claim adjuster showed up and he wouldn’t be in until tomorrow. We had already located the part at North Point Toyota, and gave that information to Brian Childress the Collision Repair Coordinator on Landers Rd., Sherwood, AR 72117. He told us what it would cost to get it repaired, which was cheaper than North Point Toyota, but they could not get the part until State Farm sent them some type of correspondence. But this is beginning to be too long to process. Bottom line, we were not given all the information needed to process this claim, we were guided to a company that we had no interest in after being told we can go any place that we wanted to go, and our time was wasted, which we know will not be able to get back because of this process.

  17. Please send this to whom it concerns,

    My wife was sitting in her car while I was inside the store. Your Client Robert Scott Morris (# c84 9981-E07-59 4)Was parked on the other side of the lot about 30 to 40 yds from us and was leaving the store. He said his phone was ringing and he was reaching to get it and somehow hit our car in the back hard enough to knock my wife into the dash. He was found at fault for improper backing. I have the police report and delivered it to his agent. (Chuck Bateman Vero Beach FL.) I have taken my entire day off to get this resolved in a fair way. We want our car fixed. I have taken it for an estimate only for $962.37. This car is my wife’s first new car and she is very proud of it. I have ran a a detail business here for private golf clubs in the VB area for years I keep it perfect for her and always park away from people so we don’t get dings.

    I have taken this entire day off work to get this accomplished and was put on the phone with someone I couldn’t understand and he wanted to record me for 20 mins. I have tried to do this all the right way and make it easy. I took it to the shop that does the Kia dealerships work with genuine KIA parts. I got the estimate, drove to the sheriff dept. and picked up the Accident report, I went to the Agent and ask his receptionist to make copies of the paperwork I had, Roberts license copy, Insurance card, Registration, Police report, Officer Carmines card, ect..

    Incidentally, as I said I want our car fixed back to how it was when before Robert decided his phone call was so important he did not look for the 30 or 40 yards he drove in reverse before hitting my wife in the back while she was sitting legally parked. This is my last effort to rectify this on my on. I am getting her car fixed and I would like to be reimbursed. If that is to hard for you to understand I will spend the next day I take off of work seeking council.

    How simple can this be???


    Johnny & Suzie Arterburn

    Your agent has the details. I am sorry your company could not handle such a simple task.



  19. Every month my premium goes up higher and higher, I never had a bill the same. It went from $77.00 to $112.00. Getting ready to join another insurance and cancel this one.

  20. all I want to do is get the non po box mailing address. I want to overnight my payment because I misplaced by bill. I have been trying for 1/2 hour. I called my agents office and the girl started a few month ago and couldn’t help me. I called your 800 # and the wait was 10 minutes.
    Certainly this information isn’t a Government secret and could be published for your customers.

  21. all I want to do is get the non po box mailing address. I want to overnight my payment because I misplaced by bill. I have been trying for 1/2 hour. I called my agents office and the girl started a few month ago and couldn’t help me. I called your 800 # and the wait was 10 minutes.
    Certainly this information isn’t a Government secret and could be published for your customers.

  22. your customer with claim # 2332D9932 is a fraud he as already made a claim on same damage 7 yrs ago with the previous ins co.another hail storm made claim no repairs were
    & no repairs were made, since he just collected 112,000 thought
    why the fuck my rates are so high


  23. This is a comment about one of your ads.
    The adnin which the Grandmother is on hold for an agent.
    The son speaks very disrepectfully to her setting a bad example for young people as to how to speak to their elders.
    I hope you correct this ad promptly,

  24. I’had a leak in my roof every sense hurricane ike state farm out and tell me to patch it up i am not a roofer i can’t get my inside taking care of until i get the outside taking of, state farm decides to drop me, you guys have rip me off, i will get the newa media put you guys on national tv

  25. I’had a leak in my roof every sense hurricane ike state farm out and tell me to patch it up i am not a roofer i can’t get my inside taking care of until i get the outside taking of, state farm decides to drop me, you guys have rip me off, i will get the newa media put you guys on national tv

  26. I tried to contact customer service and the recording said they are not able to take my call right now, call back another time and I was disconnected…WHAT, no hold, no call back options, just hang up. Very unprofessional!!

  27. Devina Gray!!! Best service I’ve ever had! Is that possible when getting auto insurance??? Never have had State Farm but hope their service lives up to Devina’s service…if not i’ll move on! Thanks again for your kindness and for being upfront with me!!

    Sandra Carter

  28. I have had State
    farm Auto insurance for about 30 years. I have had to change agents about 5 years ago due to a move to MS from IL. I have had nothing but problems with this agents office since i changed over to them. The agent himself was very nice the one time i talked to him, however the office personal was nothing but RUDE and did NOT know anything that they should. I have ONE chargeable accident (which was not my fault, but the woman from state farm decided it was, but the police did not) on my record and they raised my payments for about 2 years and now out of the blue i received a letter stating that they were dropping my auto insurance in 30 days. Now i would like someone to explain to me WHY this is being done???????????? I have NEVER been late with a payment (direct withdrawal) and i have NEVER had a moving violation (ticket) in my life. Is it the state i am in or the company itself????????

  29. I would like to register a strong complaint regarding the offensive ad you have on tv. It’s the one where two guys are dressed in grey sweats and pretend that they have breasts bouncing up and down. It is very, very offensive!!! Please, please remove this ad from the series. The rest are all ok, with a couple being very enjoyable to watch, especially the one where the young man says, “I’m never…”

    Although I’m not one of your customers, after watching this particular ad, I’ll NEVER be one!

  30. the worst costumer service ever, so un organized and un professional its sickening to my stomach, everytime I try and call they have to re direct my call 3 different times, like how does that happen? I just want to add a car to the policy… I switched to geico, only because the costumer service is disgusting

  31. Troy Martinez and Gary Collins in Salt Lake City are two agents to avoid. They are sexist and arrogant and would rather lie to their customers instead of make any policy changes. They are lazy and are to be avoided. They are a black eye to State Farm and the reason we left State Farm. Great work, guys!!

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