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Contact Staples Customer Service

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Contacting Staples Customer Service Center

Staples is an office supply store with online and offline shopping. Interestingly, in addition to computers, printers, wireless routers and basic office supplies, customers can also order cleaning supplies, water and even coffee products delivered to your home. There is a lot of information on the main page of the website, but if you scroll down to the bottom of the page, you’ll notice a Contact Us link under the Site Help & Feedback section.

Contact Info:

Phone Contact Numbers

Staples customer service contact information is extremely simple to find. There is a long list of contacts, but only one phone number is available for customer service. This could mean the customer service line is bogged down with an automated system to route calls. We’ll test this number and give you our experience in the section below.

  • Customer service: 1-800-378-2753

Mailing Address

The one piece of contact information missing from the Staples customer service information is a mailing address. We located the corporate address from a site outside of the main Staples customer service page.

Staples Corporate Office
500 Staples Dr.
Framingham, MA 01702

Official Website

Whether you want to shop deals on electronics or coffee, you can place your order, email customer service or log in to manage your account from the official Staples website here: http://www.staples.com.

Staples offers more than just merchandise for customers. If there is an advertised price that is lower than the one from Staples, they will match that price. There are restrictions to the price match guarantee. Customers can call 1-800-333-3330 for more information on the price match program.

Customer Service Email

There is no customer service email address listed on the Staples customer service website. We have contacted Staples to see if they can provide a direct email address for customers.

There is a contact form http://www.staples.com/sbd/cre/programs/customerservice/contact.html that customers can use to send a message to the customer service department. If your question is about an order, you’ll need to include your order number. You are required to share your phone number when sending an email.

Our Experience

Staples customer service was one of the easiest systems to use that we’ve encountered. Once the call was answered we pressed the 1 for help finding an item. The call was answered within 30 seconds of the time we dialed. The representative looked up the printer cartridge we asked about and told us it could be picked up at our local Staples store. We sent Staples an email request at http://www.staples.com/sbd/cre/programs/customerservice/contact.html in order to communicate with a customer service representative.

The email we sent to Staples customer service was answered within a 9 hour time frame. The customer care team provided the customer service email address. They also stated that additional concerns could be addressed at support@orders.staples.com. The response from Staples is below:

From: Staples.com
Date: Sat, Mar 24, 2012 at 5:09 PM
Subject: Staples Email Address Inquiry
To: Richard B

Hi Richard, thank you for taking a moment to contact me today regarding our Customer Service Email
address.

The email address needed would depend on what the service issue would be.

The general email address for order issues is: support@orders.staples.com.

Otherwise, you may hit reply to his email and I would be happy to assist you.

Cheryl
Customer Service Representative

From: Richard B
Date: Sat, Mar 17, 2012 at 8:09 PM
Subject: Staples Email Address Inquiry
To: Staples.com

Hello, I was wondering if Staples had an email address dedicated to customer service and customer questions. Thank you for you help with this matter.

Richard

When you contacted Staples customer service, what was your experiences? Share your thoughts with us below

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Rating: 3.1/5 (18 votes cast)
Contact Staples Customer Service, 3.1 out of 5 based on 18 ratings
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63 Comments on “Contact Staples Customer Service
  1. Hello
    I allways use Ramsey New Jersey Store for my all purchases .Unfortunately I face some problem when Staples gives some items on sale as like hot deals with coupon .I went yesterday to buy Lenovo desktop h430 with 100 dollar coupon discount .I contacted live chat representative to check stock in Ramsey .She (Shanon) confirmed that Ramsey store has stock ,in 5 minutes I went there to buy .Your staff of Ramsey needs really a training class for the sale of staples Hot deals because they are not honest with customer for these sale ,They had two desktop in stock as per system but employee went inside the stock room and came out and told me that we donot have for sale because my Manager Kim said me one has been put under hold till night for customer and other is display model .when I verified there was no display in store and I asked to employee Parry ,how can you hold for customer this item which is on sale with discount and I am ready to pay right now .It was suspicious customer service from staples .Sale item should be for first come first service and employees should work on transparent customer service basis .Long time it happened me in same store when I went to buy laptop which was on sale that time I was told after 10 minutes that we have two pieces one display and one has damaged box ,I am not a sales man . I buy for my own use ,So it is really a matter of training to Manager .Staples needs to train its Manager to sell stuff as per company rule because they pay them to serve customers not for scamfull customer service as I learned from my emplyer from long time
    Thanking you
    sincerely
    Avtar

  2. This comment is to register a serious complaint. On 10/17/12, I went to store #1761 in Little Neck, NY to purchase a black ink toner cartridge – PC401. It was out of stock so I ordered the item and paid for it by using my rewards program points. My order # is 9232888354. I was told to pick it up the next day and then was called that delivery was delayed until 10/19/12. When I got to the store,having traveled quite a distance in the rain, I was handed a broken, open box that did not even have the instructions inside. Would anybody buy a product in this condition off the shelf? This is unacceptable and very poor business, since now I will never order anything from a Staples store again. I now have to travel again next week to pick up the product and hope it will be unopened in an original package.Either this is a store policy or your employees are not properly trained. Either way, it certainly does not relflect well on your company.

  3. It was very important for me to fax some documents while on vacation in FL. I Think your pricing for faxing is outrageous. I was thoroughly disappointed. If timing was not important I would definitely gone somewhere else. In the future I ell be using other stores for my office supplies,etc. I will also pass this info on to everyone I can

  4. hi. I wanted to say what great service I received from the phones guys at Staples in Danvers. My Samsung Galaxy I purchased there had a terrible issue 3 months after I bought it. the phone was basically unusable. I went to Verizon but was quickly dismissed by them with no solution given. I was hysterical because I am a partially disabled woman who lives alone….to have no way to contact people is terrifying. Once I calmed down I went into Staples Elliott and Mike were so fantastic! he called the company right away and got a new phone shipped to me in 2 days. Then I was invited back so they could help me set it up. they were so fantastic! I will go there from now on.

    thanks!

  5. I purchased a multiple pack brother ink toner cartidge from Prospect Street west orange NJ store and returned to the store the next day for return, customer service refuses to return my funds. I requested to speak witht her manager she also refused to return my funds and indicated that only exchange could be done only one package was remaining in the store. I was unfairly treated, no where on the reeipt it states no refunds only exchanges one unhappy customer who will remove all personal and well as my company business from staples.This is unacceptable and very poor business practice.

  6. I am so sorry you have closed a staples store in Pompano Beach Fl-( store # 1729). It was one of the very few that gave great service, friendly and helpful. I live close to Office depot store but went several miles just to use your store.
    It will be issed!!

  7. Starting on or about 9/3/2011 I brought my Dell laptop to Staples because it wouldn’t power up.
    Staples said it was a bad mother board and it would cost more to repair it than it was worth.
    So I bought a new Toshiba L755 ($399.99) with a 2 year warranty ($69.99) also had to by Microsoft Office Home & Business 10($199.99) and had to pay for data transfer ($69.99).Not all data was transferred because they did not support those programs like cookbooks and Family Tree. I took both my laptops and went home. At that time the store in Mountain Home Arkansas worked on the laptops in store.
    Then came January 4, 2013 I took my laptop into staples because my DVD/CD player stops working. I informed the technician of my trouble and he put in a disk and said I needed to call Central Service Depot and gave me the phone number. I was not pleased because I know what it takes to change a DVD/CD player out (1or 2 screws and plug it in) I ask for a manager and voiced my opinion of having to call the Central Service Depot and after calling and reporting that my DVD/CD Drive was not working they gave me a claim # 25872973 than said trouble was the hard drive I corrected her and said no it is the DVD/CD Drive not the hard drive. They said they would send me a FedEx box in 2 days.
    I then talked to manager after I got off the phone and she informed me they had a new policy where it has to be sent to repair depot because of liability issues and because of dust. I also discussed with her of why I have to be the one to send this to the repair depot and be without my laptop for about 10 days. I was not nice I also showed her the Easy tech emblem and said there is nothing about this is easy.
    On 1/8/2013 at 8:57 am I called the Repair Depot because the FedEx box had not arrived. They told me that it would be here today by 4:30 PM today and when I gave her the claim # she verified my name and said trouble was hard drive I corrected her for the second time that it was not the hard drive but the DVD/CD DRIVE. I did not receive the box that day so on 1/9/2013 about 9:23 AM I called Repair Depot again gave them my claim # and the first thing they said was the report said was a bad hard drive I said no that the trouble is a bad DVD/CD drive not hard drive. I ask when the FedEx box is going to arrive. They said by 4:30 today. I finally received box about 4:10 pm that day. In the box was instruction how to pack and a form to fill out about the trouble you have, I wrote bad DVD/CD drive. I packed up laptop with power cord and took it to a drop box on 1/10/2013 @ 9:15 AM.
    On 1/16/2016 @ 8:11 AM I called Repair Depot for status I gave them claim # and they said it was scheduled to be delivered by 4:30 today. At 4:23 PM FedEx arrived. About 5:15 after eating I turned on my laptop and I was so shocked to see that all my programs and information was gone. I looked at the papers in the box that said I had a defective hard drive and DVD/CD drive.
    I called Repair Depot at 5:17 PM (1/16/2013) got recording and I left message to call me I gave them claim # and callback #.
    I called again on 1/17/2013 @ 8:01AM no answer called again @ 8:08 AM again there is no answer.
    So I called Staples manager.

    Called manager (870) 492-2321 Steffanie Delgado
    2-5-2013 called 800-378-2753 they transferred me to Kelly 800-806-0555 (3:000pm) customer service she after telling her what happen she said she would call repair depot. Kelly called me back at 3:11 pm and basically said they can’t do anything. Not exceptable.

    Willie Darnell 936-537-1527

  8. Unable to contact customer service by email because a mandatory entry requires a Staple’s customer #. Chose to go to the Best Buy website. I can only imagine how many customers Staple’s has lost due to this.

  9. This is to report faxing problem at your Lanham, MD Store. According to transmission verification report, the branch/office is STAPLES 0052. At first, I tried to use a fax machine, the way I know the practices are. But the machine said, “Insert Card.” I clarified with your personal at the counter to use a card similar as the copier. I got one loaded with $5 and used it to fax my documents. However, the machine stopped in the middle saying two pages sent out but the third didn’t because my card was short by $1.69. I okayed the transaction thinking the third page was on hold awaiting me to add the asked money. But checking the obtained “Transmission Verification Report,” it read “RESULT: CANCEL.” Then, I approach your personnel at the counter for refund of my money because the transaction was cancelled. That personnel, however, told me that the two pages left and I had to fax the remaining third page separately. It was unreasonable business because faxing cannot be made in separation. At least your machine should have held the three pages and asked for updating the money. I couldn’t take it because the addressee was not in a position to match such broken set of faxed documents. As you may know, the only option left for me was to fax the whole again. It was like a contractual obligation to be committed in full. Anyway, I left you store and went to Office Depot and faxed the three pages for only $4.35. Their faxing service was faster and cheaper. The three pages were fed through , sent out and okayed in DURATION OF 35 seconds. Yours, the two pages DURATION was 37 seconds – ate up my $5 and denied my third page unless I pay $1.69. And, the worst thing there was no way to complete the transaction. Imagine, the third page was the main page. SUGGESTION: Please review the situation as to make your faxing process in single set only upon payment in full.

  10. March 13, 2013 – I showed the manager of the store at 1104 West Broad Street, Falls Church, VA 22046, a flyer from Sam’s Club advertising TurboTax Deluxe Fed + State for $39.98. I also showed him the receipt of a customer who purchased TURBOTAX DELUX+STA at another Staples store where the price of $39.98 was honored. However, the manager said he could not honor the $39.98 because Sam’s Club required a membership to provide those low prices. Is this the Staples policy? Please take a few minutes to respond to my inquiry. Thanks and take care, Wanda

  11. On Wed. 3/13/2013 I tried to purchase a Brother MFC-J825dw printer that was advertised from the Staples located at the 7th Street Shopping Center, Frederick, MD. I live over 20 miles away so I called to comfirm that they had that printer in stock. I was assured they had it and would hold on for me at the service desk. I arrived at the service desk 30min later only to be told they didn’t have it and it was back ordered. I was told Staples could order one for me and have it the next day. Why would I believe that? I was told to not try ordering it online because all online sources were back ordered as well ( another lie). I ordered it from Amazon for $6 less, saved the sales tax, and free shipping. I try to support brick & morter businesses but I have made my last trip to Staples.

  12. I need a new catalog from you so I can do price checks on things that need to be ordered for my department at school. I have an old catalog 2010. Could you please send your e-mail address to me so I can send a list of items to be checked? Thank you for your help.

  13. I’m sorry, but your large business is no longer an option when I shop and has been rejected for the following reason(s): Stated company policy which seems/may violate the 1st Amendment and seems/may be anti 2nd Amendment.and also may/seems to be promoting a particular political agenda or message.

  14. I just learned that Staples disqualified a gun dealer from participating in one of your contest. I promote all citizens being weapons trained and having the choice of owning a gun for self protection. Apparently, Staples leadership is anti gun. I had no idea of such a policy before now. Staples is just a few blocks from where I live, but I will drive a further distance to buy my products in the future. This policy, obviously, upsets me, enough to quit buying your products, until, if ever, the policy is changed. I happen to like Staples, but I will not support any business that is anti guns!! In today’s world, people need to protect themselves as well as others. You are welcome to respond.

  15. My experience at Staples recently was excellent because of
    the Manager’s kindness, patience, and efficiency. Thanks to the store manager at the Boardman, Ohio store, my school year is starting off smoothly. I was fully satisfied with the time and effort he put in to rectify a mix-up. Good job to your staff.

  16. I recently purchased a lap top at Staples in Durham NC. Michael Simpson assisted me with my purchase & then was the technician that came to my home to assist me, with transfer of data from my old computer and set-up my new lap top. He was very knowledgeable and patient with my lack of knowledge.
    Michael is a real asset to Staples.
    Thanks, Pam Denning

  17. I shopped at store #0291, Altoona, Pa today. I was short on time and could not find the items I was looking for. First, Nathan walked me directly to the products I was looking for. When he noticed the product was not on display he immediately searched the back and the inventory. He stated he found some and they were probably misplaced among other items. He then stated “I will look around until I find them for you.” I opted for an available item on the shelf and just commented to him how extremely appreciative I was of the lengths he went to to find items that were all priced under $5.00. I then went to purchase a camera with the brand and model number in mind since I had already researched the item. Britt was on hand to note the store did not carry that particular brand and model. She quickly offered a comparable, and less expensive model. When I agreed on this suggestion she promptly went to the back of the store only to come out to state “I am so sorry we are currently out of that item, I do have another model you might like that hopefully is in stock.” She over viewed the features and sold me immediately. That model was in stock as she came out holding it smiling. I was thrilled with her quick mindedness with options and alternatives. She offered to assist me with choosing a case and an additional memory card. As we calculated my savings compared to the model I had originally had in mind I realized I was saving over $150.00. As I turned to set my items on the shelf behind me I noticed a label maker that I had my eye on for $100.00 less that the original price. She again quickly over viewed the product, features and the labels needed. In the cart they all went. She then followed me to the front of the store and opened up a register to check out my purchases. She applied all of my coupons and discounts pointing out as she went they had all been applied accordingly along with describing the products extended warrenties that could be applied. Well as if that was not enough of the best customer service one could possibly hope for she offered to have someone help me to my vehicle as I had also purchased a case of paper weighing at least 40 or 50 pounds. She called for help, when no response was received in approximately 60 seconds she stated “I will just come with you” to load your items in your vehicle. Unbenounced to Britt, I had surgery recently as was not to lift anything over 10 pounds. This young lady even pushed my cart to my vehicle, loaded my items into my vehicle and took my cart back into the store for me. I received so much assistance, support and help from Nathan and ESPECIALLY Britt it made me WANT to come back for another PHENOMINAL shopping experience. I thank the staff again for the outstanding customer service. I am truly grateful.

  18. My wireless antenna for computer had a bent insert snd e-mails and internet did not work. First I went to Best Buy but they did not pursue trying to fix it and did not have same model. At Staples(Downingtown,PA), Julian Juro suggested trying to fix it, took the time to take it apart and succeeded; he tested the device on three computers successfully. As a retired teacher, I told him his grade is A++.

  19. hello I went to the 135 Bloomfield Avenue Bloomfield New Jersey 07003 store on Friday 13th 2013on Friday the 13th 2013 6:08 p.m.after wanting to pay for the fax that I did yeah that coffee machines it was busy.so I went into the front of entrance where there were 3 cashier lights on. I asked a female cashier (no name tags) is number 3 open? One said no they must have left.I asked who is the Manager. They said Ralph. I asked him 3 lights are on and where woould the 3rd cahier be.Ralphs reply was They must have left and forgot to shut off the light.Ralph was talking to me from the computer area where he was sitting. That distance was the equivalent of an 18 wheeler distance. He never appoligized or said he was sorry.Even though he moved to the register area near the dame computer area he negleted no desire to acknowledge his excuses.I’m disapoined and I will.call the Headquarters up on Monday.Thank You

  20. I anxiously awaited the laptops to go on sale in the fall and when Staples had a Toshiba advertised for the entire week I ordered one on line at Staples.com early Sunday morning before business. Just to make sure, I also reserved one at my local Staples store but know they only received 2 for the sale and didn’t know if I’d be lucky enough to get one. I went to the Staples store to look at the laptop. Not only did they not have one out of the box for the sales floor but told me I should give up my reserved laptop since I also ordered one online and that could not be cancelled. The next day I got an email from Staples.com telling me the Toshiba on sale was out of stock. I called explaining that I ordered it well before business hours (5am) and the sale was for the entire week so how could they not have any. I was told that it was “while quantities last”. I looked at my Staples ad and nowhere did the ad say limited quantities. I called back asking to speak to a supervisor. I was not referred to a supervisor but the man (calling himself Aidan with a foreign accent) who answered the initial call this time assured me that I would receive my computer the next day. I asked him for a tracking number and of course he didn’t have one. I told him I would wait for that model to be replenished but he again assured me it would be delivered by 5pm and I could call if it wasn’t. By this time, Staples.com had sent me an email suggesting another model Toshiba laptop with a smaller processor and for more money! I had absolutely had it with Staples and of course my laptop was never delivered. On Friday of that week I happened to be in Concord, NH and I stopped in at that Staples by chance they had one. I looked at all the laptops and they didn’t have the model on sale. An employee asked me if he could help me so I explained my story and disappointment to him. His name is Mark Ellingwood and is the Assistant manager of the Concord, NH store. Mark apologized that he kept getting phone calls as he was the only manager there that day but still told me he would make calls to other Staples stores to see if he could locate that particular laptop for me, which was still on sale, by the way. I browsed around and Mark came to me with the exact model Toshiba laptop I had tried so hard to get! I was so happy I almost cried. Mark Ellingwood took time out of his many duties to help a dissatisfied customer and revert her to a very happy customer. I will always drive the 65 miles to patronize the Concord,NH Staples from now on.

  21. I took my computer to Western Hills Store in Cincinnati, Ohio and had anti-virus added and had my computer checked for viruses etc. They completed cleaned of viruses. They also cleaned out my Favorites and other files. They added Internet for Kids etc. I only asked for the viruses removed and anti-virus added. I will never take my computer or renew my anti-virus with Staples again. Highly dis-satisfied.

  22. Would like to express my appreciation to Mr. Justin, Staples Tech Sales Supervisor in the Seaside, CA store for his great assistance in returning my ASUS computer back to full operating capability. When others said that the key board could not be replaced, he solved the problem within 48 hours. If someone was to award grades, would give Justin an A++.

  23. A few weeks ago I contacted Staples by email regarding my reward points which have not arrived by regular mail for months. I did so after receiving a notice that my points rewards were about to expire in Oct. 2013 because I had not claimed them. I found out then that I was supposed to get that online which I never signed for. The last email from your center assured me that there was an error and that my coupons would arrive by regular mail shortly. That was about three weeks ago. What mailing system are you using now? Please let me know about my rewards and fix your problem so I can get them and use them. I have been your faithful Staples customer for about 30 years and think I earned the right no to be lied to. Thank you for your consideration, Isa

  24. I recently had a very large multi product copy and print order at the Lewiston, Idaho Staples Store. Marti the copy and print associate did an outstanding job of making my order right, and adding items to it as I needed. Marti went way above and beyond normal customer service as she completed over 1000 certificates for participants at an OSHA conference. My order consisted of over 2000 color copies, certificates, and two very large banners. Great work, great service, great prices! Great work by Marti.

  25. Last August 22nd I went to STAPLES in LANDOVER MD for virus removal and then it was when my calvary starts. I left my cpu at the store and the IT TECH told me that they will call later on …… never happen I called Sept 9th and the IT TECH do not what is the status of my computer he said that he will retur the phone call between 30 minutes . never happen! I called them back sept 14 same scenario happened, so I resolved to go back to the store to ask about the status of my computer and a lady named GINA came to me with this bad attitud becouse a was telling her that the phone calls wre made by me to the store nothe another way arround. she said that the IT guys called me several times and I told her It was not like that. well… things got worst, now I have to transfer all my data for small amout of money, I agreed to it but what I discover is that when i was signed my disclosure agreement for service my phone number was wrong and I corrected then so I ask her how the IT TECH’S CALLED and talk to me having the wrong number?????? well bad attitud getting worst she made another copy for me to sign without my scratches(fishyyy) after this I told her that this was the worst customer service ever out all staples I had visit.later in the week I got phone calle from staples for computer pick up I went to staples 09/29/2013 finally to pick up my computer, and after more than half hour i got my computer my flash driver. after all this dilema the only thing I want to do is get out that place ASAP but i didn’t check the computer. I got my computer and I told Mss. GINA “I HOPE I DONT HAVE TO COME BACK HERE”, she replied “ME TOO”. Ireally was hoping that but weeks later wen i decide to put ma computer in place in my day of my computer is not working….. oh my….. I wen back to Staples 10/22/13 the store manager talking to me trough Mss. GINA’S CELLPHONE refused to honor the warranty and most important refused to talk to me personally. so what shoul I do??????

  26. The other night I went into the Staples store in Castle Rock, CO. A young man named Casey waited on me. I had discovered the day before that a CD shipment of my husband’s lastest digi-pak cd was missing the spine label! This is a big no-no to the radio stations and I was set to mail out over 50 copies the very next day!! I needed spine labels FAST!! So Casey took the time to set the type up, align up to three spine labels per clear label and print them out for me while I waited! I also needed color copies of the cd one-sheet to accompany the new cd mail-out. Casey did a great job on that too! I am very impressed with the service and plan on making that Staples store my “go-to” place from now on and hopefully Casey is working! ~ Victoria Ward Flying W Productions

  27. I just spent an hour and a half creating a business card as it advertised $19.99 for 100 cards, color or black and white. Once done, went to pay and was informed it would cost an extra $13 for color. Really? I cancelled my order, took a screen shot of my card and am now heading to Office Depot. I don’t like false or unclear advertising. It speaks volumes about the company

  28. On Sunday October 27 I brought my computer into store 0276 because while trying to download Norton 360 the previous Friday I was told I had a microsoft issue. I attempted to fix the problem on line with another vendor to be told it would cost $250 to fix (of course 30 minutes late I had a call indicating they could fix it for $100.) Frank in your Escondido store took my information about the problem. He made several suggestions about future choices for virus protection and backing up my picture and data files. That experience was very pleasant, he had great patience with the fact that I have very little computer experience and explained everything clearly. I expected to know the following day what was wrong with the computer and to be able to pick it up on Thursday. Imagine my surprise when less than two hours later I was called and was able to pick up my fixed computer that same afternoon. Janine knew exactly what the problem was and quickly fixed it. Victor helped my when I came to pick up the computer and even made the backups to the thumb drives I purchased in the store. Everyone in the store was very helpful, and curteous. You should be proud of that staff. Too many times people take the time to complain. I wanted to compliment your staff. Thank them for great service with a smile.

  29. I just wanted to commend Andrew S. at the Downingtown, PA Staples Store for outstanding service. I had recently purchased a phone and was having trouble with the speed dial feature. Andrew not only explained everything to me but entered the numbers for me. On top of that, he printed out labels for me to attach to the speed dial buttons! Great job, Andrew!

  30. I usually shop at the Staples store in New Hope Pennsylvania, but have been to many others. No other store comes close to the cleaniness, organization, service, friendliness and overall great experience at the New Hope Store. Every employee smiles, makes eye contact and asks if you need help. If I need to go to Staples, and am near another store in my travels, I will wait until I can go to the one in New Hope!! BRAVO.

  31. Shopped at your Bloomfield, NJ store and had a great experience. Was helped by Angel, Tyrone, Eric, Debbie and the store manager Dave. All went out of their way to help us and that they did. Wonderful employees who know how to make a customer feel important!

  32. Can you say FALSE ADVERTISING!! The sale items are never in stock and the manager of the Rancho San Diego store admitted that Staples advertises sale prices on products on items they never had.I will never, ever shop there again and tell everyone that will listen not to. I’m sure you don’t care since none of your customer service reps or corporate reps do.

  33. I cannot call the Customer Service number that was given to report outstanding service at the Fredericksburg VA Staples Store # 0285. Katelyn helped me greatly and with a smile and the spirit of Christmas.
    1. She helped return a difficult item.
    2. She personally showed me two coupon items in the store so I did not waste time searching for them.
    3. She carefully showed me how to do the rebates online.
    Katelyn (at store 0285) went the extra mile and should be commended. I hope this message gets to the cooperate office.

  34. I was befuddled with a project on my computer…so I went to the local staples # 1440 in Monument CO. The tech Jerico Thomas & copy & print associate were BEYOND HELPFUL!!!!! Jerico was unbelievable with determination . Thank you Thank you.

  35. I will never shop at staples again and will spread the word to my friends and family to do the same! On 12/16 I purchased 2 kindle fire hd’s from the killingly, ct store. The advertised promotion at the time was you received a free $25 amazon gift card with purchase. I bought the kindles and swiped my credit card and paid for my purchase. As I am walking out of the store I realize the gift cards are not in the bag so I go back into the store and question the easy tech associate, after consulting with the store mgr they decided to post void my transaction so I could get the gift cards. On 12/17 I called the store after I noticed I had 2 charges from staples for $301.35. The Mgr Rick said staples paperwork is right it’s my bank that is wrong! Now 12/20 staples gas still not reversed the charges. I am a single mother out $301 and staples has ruined my Christmas for my children. As a single mother every penny of my money is budgeted for and having $300 of it gone due to staples mistake has completely ruined everything! And what’s worse is that no one from staples wants to help or aplologize, they are just concerned with proving they are right!

  36. I want to affirm one of your Mt. Vernon Illinois employees, Matt, who was working on Dec. 31. He went the extra mile in helping me return an item which had been ordered on line.

  37. I moved to Marlborough and had occasion to go into Staples, on Boston Post Rd.East
    I had two of the nicest Tech’s ever! I had many questions for them and both were as polite and kind as I ever imagined. I still go in often and I am so pleased as always…
    Jeff and Gary are tops! They have never hesitated or giving me bad advice…
    It is with great pleasure to go into Staples in Marlborough,Ma.
    I am happy to call Staples my home away from home.

  38. Tyrell Seamans at the Staples store in Ithaca, New York provided great service to me over the last few days – truly knowledgeable assistance on my Asus computer and getting set up for cloud backup. Thank you!

  39. I recently visited a Staples store on 86st Lexington Avenue N.Y., N.Y. and to my surprise the customer service really needs training in satisfying customers. I was looking for stationary and some sales representative was throwing around boxes, without having consideration that I was there. Second when I got to the register the Team supervisor Elisabeth, was very nasty. She looked like she didn’t want to be there and all I got was an attitude for just being a customer. I hope that the supervisors or store mangers fix the problem within that store because customers are suppose to be treated with respect. That store needs to hire new people who want to work and would give a better representation of the company. I love staples for its products, until now I have never visited a store that had employees that didnt care. I hope that’s comment is taken into account, because I know I won’t be the first customers your lose but I can definitely say that if it continues, you will lose alot more…

  40. Yesterday I went into Store # 1677 in Moraine, OH, and wanted to use my Staples Rewards. I could not remember my user ID or password. A very helpful associate, Pam Fry, called an 800 number and helped me get the information I needed to use my rewards. She is terrific and deserves official recognition from the corporation. Please consider this an official compliment for great service.

  41. I went to the copy center at the Stratford, C.T. staples, and must praise Cindy, your lead person in this center. There were at least a dozen people making copies and many needed assistance. Cindy was filling large orders in the work area, taking orders, answering questions and the phone, and fixing jammed machines. She was pleasant, calm and appeared to enjoy working and solving the customers’ problems. I don’t know another person that would not have just walked off that job. I would have been very overwhelmed and short tempered. This is a great employee.

  42. I do frequent store #1294 which is in Weymouth, Mass. All the associates are very courteous and helpful. I recently had dealings with Eddie and Joseph in the Tech. Dept., but everyone is always available. Kudo’s to them

  43. I had the best customer sevice experience at store 1391 in Eastvale. Manager Robin was the best. I had problems with my computer and decided that I would call Staples, since I had horrible experience with The Geek Squad and didn’t want to call them. Robin helped me,made me feel at ease.The staff had great customer service skills, they explained to me without making me feel stupid, they were very helpful and very curtious.Sean called me that same evening and explained what was going on with my computer.I was very impresssed. Thank You Staples for your great employees.

  44. Returned my Dell Laptop for repair, Paid $ 369.99 in advance, received nothing in return but for promises that it will be returned in a week or so. This began in Nov. 5 2013 and is still going on. To days date is. 2/21/2014 and all I have are promises.
    This is going on, and I see no end to it. What are my options? I am at the stage where I take my money back and never see staples again. The store I am dealing with is located in
    Fl. Ocala. General manager. Don Zenn Thank you! Henry Stern

  45. Yesterday,I purchased five items at your Gaithersburg, MD store and was waited on by Mr. Abaku. I always receive excellent service at this store, but this time was exceptional. Mr. Abaku went to a good amount of trouble in finding the prices of certain items that were not marked. He was patient and exceedingly courteous (and apologetic for making me wait). He is a fine asset to your staff at this store.

  46. I had questions about a promotional HP OfficejetPro8. I phoned Vince at the Wilkes-Barre Township, PA Staples. He answered my many questions about the product, as well as the procedure for purchasing it.
    I went to the store, where again it was Vince who helped me get the All-in-One, plus the necessary cables and paper. He showed me how to obtain my rebates and carried the cable to my car.
    That is true customer service! Thanks, Vince!

  47. Worst experience! I went to your store this morning to price match sale items at other stores. Never had a problem until today. The cashier told me she cant match staples items with office max items. I have done so 3 times already this week. I also has a toys r us ad for today only Crayola crayons 3 for $1. The cashier rolled her eyes, would not make eye contact with me and kept making rude remarks in her head piece to other people. What is the since of having a price match guarantee if you don’t honor it? I have been in customer service for 18 years. I would never treat a customer the way I was treated this morning by your cashier!

  48. Hello Friends
    Yesterday I got my first I-Phone and went to use it to call my office to see what kind of paper I needed to purchase. New phone would not unlock so I asked to use the store phone to call my office. I was told that customers cannot use their phones. I said ok, you call and lady said no can do. I drove 30 miles to your store and left without a purchase. This is not right way to treat a customer. Blessings, Jim Hulse founder / director

  49. Hello-
    I would like to recognize a very valuable employee at the Newbury Park/Thousand Oaks, CA location. Justin Dorris was incredibly helpful, courteous, knowledgeable and patient helping me with computer issues. I have repeatedly experienced this approach from him when shopping at Staples. This kind of service is what keeps me coming back. I also enjoy making school shopping referrals to this store because of the service we repeatedly receive.
    Thank you for providing top notch care. We will continue to enjoy our shopping experience at our local Staples.
    Sincerely,
    Julie Wright

  50. To whom it may concern,
    During my visit to your store located at 3146 Kurtz in San Diego I and several other customers were not allowed to enter. Although it was 5:56pm, I was greeted by an employee monitoring the door. Your employee stated that we are closed. I told him it wasn’t 6pm and he responded that we need to get the registers closed down.
    He continued this to at least 3 other customers. A 4th customer come up and he initially told him the same thing. That customer then told him I only need 1 thing and was allowed to enter.
    I would appreciate that you treat all customers alike and stay open till your posted hours. Having the doors shut
    allowing other customers to shop, is not open.
    Please understand that you have forced me to shop at Target tonight. I can spend my money anywhere, but I expect to be treated fairly. Next time I will seriously ask myself if I should try you again or go straight to Target where they appreciate my hard earned money.

    Sent from my iPhone

  51. I am writing this to express my disappointment in not receiving any rewards coupons for quite some time – I was told in the Cleveland, TN store that this is done bi-monthly – I know I have not received one since at least May – and even made a purchase on line for an HP OfficeJet Pro 8600 and still nothing – I am just letting you know that I will do any more shopping through Best Buy – I shouldn’t have to keep track of this type of stuff and most of my rewards come from recycling which I know Staples make quite a bit of profit from? I have been a long time patron – but!!!!!

  52. 1. James who is the tech manager at Ithaca, NY advised us regarding a mess we had due to in independent service tech (not associated with Staples) who had totally shut down our small business. Being new to the area, we had been victimized by misplaced trust in the tech. He recommend that because of our unique and challenging situation that we work with the tech group. He then set it up. Great managing, James!
    2. The techs from Elmira (T.j.and Ryan) called us, analyzed our situation and indicated they could solve our length list of issues. They arrived on Saturday, worked a good part of the day and resolved our problems. They were on time. They did what they promised. They were pleasant to work with. They communicated in lay terms with us. They worked quickly, yet efficiently and thoroughly.
    I am very confident that these Staples tech people know what they are doing and weer professional in every way. Kudos! They are credit to the Staples organization!

    Thank you!

  53. I had purchased a new HP Laser Jet printer (P1100) at my local Staples in Londonderry, NH. I wanted the printer to use wirelessly through ePrint. It was extremely trying to get the printer to my network and I gave up trying to reach HP for asisstance, I was on the phone for 40 minutes and finally hung up waithing for someone to answer after being transferred.
    I went back to Staples and told them of my difficuties and an associate, Stephanie Banas was asked to help me. She instructed me on exactly how to hook up the printer inunder five minutes. She was a very big help to me.
    If I could get her a raise, I would definitely ask for one for her, great job Stephanie!

  54. I purchased a computer at your San Rafael, CA store. The store screwed up this purchase in more ways than I care to enumerate in this email. Bottom line – they are incompetent and I am going in tomorrow for a full refund and purchasing my computer and software anywhere else but at a Staples store.

  55. When I got to Staples, Store #1214 at 524 West New Circle Road Lexington, KY 40511 on Monday, September 29th at approximately 6:02 pm EST. There was one lady working behind the counter in your business printing area of your store, with what appeared to be two customers ahead of me.
    A lady… and a gentleman. The lady appeared to be the first in line and after several minutes finished up leaving with very little if anything so I’m not sure what was being done for her. The man appeared to be trying to email a document from his iPhone without much success so the lady working was attempting to text the image I guess to herself for further review or manipulation. Again I watched him come and go without leaving with much so not sure what if any business that yielded for staples either. While working with him the lady working asked why I was there and I explained someone from Staples had called wanting to follow-up on the quote we had received yesterday and after letting him know that we had decided to go with Office Depot at 1555 East New Circle Road Lexington, KY 40509 asked if we would give them a shot at our business by bringing in a copy of our project and allowing them to give us a sample of their quality and service. As I had promised him from the phone call, I arrived at the staples location right after leaving and receiving a portion of a 5000 pc order / 500 pcs from Office Depot, which I had as promised brought a copy hot off of one of their excellent Xerox printers which they had just printed for us on a glossy/card stock. As I promised I brought in the SD card with the .pdf as well as the high res png file that our in-house art team had put together which were the exact same files that minutes earlier Office Depot had used for our order. I also brought in a copy of the paid receipt for the 500 pc order which totaled $357.80 for verification and comparison purposes from Office Depot. In the 20 minutes I was at Office Depot in their printing area I watched 3 employees efficiently take care of more than 7 customers while processing my order and even used their paper cutting machine to cut our order down at no additional cost, which was greatly appreciated. We could have done this in-house but the courtesy and time savings that yielded was a great added benefit and appreciated.
    My problem with Staples is after waiting over 20 minutes in your store and having a second employee appear that never acknowledged me and a third set of individuals come in after me that were serviced before me while after 20 minutes I was still foolishly waiting at your counter to be served when Office Depot completed my order within 20 minutes along with no less than 7 other customers getting everything from flyers, banners and various other large format printouts from various plotters and printers. If I need office supplies and Staples has it on sale at a good price I will still shop the store, however as a business with professional business printing needs I will continue to go to Office Depot every time. In quality of work and great customer service.
    Office Depot – 2, Staples – 0.
    This same exact project was quoted by Staples prior to giving the order to Office Depot for just a hair under $500 for the same 500 pcs which was the reason they lost the business the first time. The above reason is why you lost it the second.

  56. I do not type that fast, yet I have never been disconnected by any other site other than your online rebate center. they say that I have been disconnected because of too long a period of inactivity. The longest single pause this lest time was writing in the numbers correctly. Double thumbs down!

  57. Bruno F. at Staples store #1078, Costa Mesa,Ca. is an excellent technician. He is very patient and polite. We purchased a computed and he did an outstanding job of explaining it and setting it up. Bruno is a positive reflection of Easytech at Staples.

    Fred Arnold

  58. On Saturday, Oct 25 I went to the Madison, NJ Staples to inquire about having a canvas made from a picture.
    Greg was outstanding in his assistance – under difficult circumstances. There had been a short power outage earllier in the day so the equipment was not ‘cooperating’. However, he spent the time and more effort than could be expected to accommodate my request.
    I had it mailed as a gift, so I will not see the actual canvas until December when I visit my son in Utah. But the picture on the computer was exactly as I requested – which was to have the entire picture on the canvas tather than having it stretched around the sides – which I had been told by another employee could not be done.
    If all your emloyees assist customers as Greg did, this store should do very well. Please thank him (again) for me.
    Sincerely,
    Joan Flood (Survey code 1220144366396727)

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