Contacting Staples Customer Service Center
Staples is an office supply store with online and offline shopping. Interestingly, in addition to computers, printers, wireless routers and basic office supplies, customers can also order cleaning supplies, water and even coffee products delivered to your home. There is a lot of information on the main page of the website, but if you scroll down to the bottom of the page, you’ll notice a Contact Us link under the Site Help & Feedback section.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Staples customer service contact information is extremely simple to find. There is a long list of contacts, but only one phone number is available for customer service. This could mean the customer service line is bogged down with an automated system to route calls. We’ll test this number and give you our experience in the section below.
- Customer service: 1-800-378-2753
The one piece of contact information missing from the Staples customer service information is a mailing address. We located the corporate address from a site outside of the main Staples customer service page.
Staples Corporate Office
500 Staples Dr.
Framingham, MA 01702
Whether you want to shop deals on electronics or coffee, you can place your order, email customer service or log in to manage your account from the official Staples website here: http://www.staples.com.
Staples offers more than just merchandise for customers. If there is an advertised price that is lower than the one from Staples, they will match that price. There are restrictions to the price match guarantee. Customers can call 1-800-333-3330 for more information on the price match program.
Customer Service Email
There is no customer service email address listed on the Staples customer service website. We have contacted Staples to see if they can provide a direct email address for customers.
There is a contact form http://www.staples.com/sbd/cre/programs/customerservice/contact.html that customers can use to send a message to the customer service department. If your question is about an order, you’ll need to include your order number. You are required to share your phone number when sending an email.
Staples customer service was one of the easiest systems to use that we’ve encountered. Once the call was answered we pressed the 1 for help finding an item. The call was answered within 30 seconds of the time we dialed. The representative looked up the printer cartridge we asked about and told us it could be picked up at our local Staples store. We sent Staples an email request at http://www.staples.com/sbd/cre/programs/customerservice/contact.html in order to communicate with a customer service representative.
The email we sent to Staples customer service was answered within a 9 hour time frame. The customer care team provided the customer service email address. They also stated that additional concerns could be addressed at email@example.com. The response from Staples is below:
Date: Sat, Mar 24, 2012 at 5:09 PM
Subject: Staples Email Address Inquiry
To: Richard B
Hi Richard, thank you for taking a moment to contact me today regarding our Customer Service Email
The email address needed would depend on what the service issue would be.
The general email address for order issues is: firstname.lastname@example.org.
Otherwise, you may hit reply to his email and I would be happy to assist you.
Customer Service Representative
From: Richard B
Date: Sat, Mar 17, 2012 at 8:09 PM
Subject: Staples Email Address Inquiry
Hello, I was wondering if Staples had an email address dedicated to customer service and customer questions. Thank you for you help with this matter.
When you contacted Staples customer service, what was your experiences? Share your thoughts with us below