Contacting SSI Customer Service Center
SSI stands for Social Security Insurance. This program is run by the Social Security Administration or SSA. There is no dedicated website for SSI, which could be why many people have trouble finding contact information when they need to apply for benefits under SSI or ask questions about an application or current benefits. You will find a portion of the SSA website dedicated to SSI that offers basic information on the program and some online options like requesting proof of income or a replacement card. All contact information for SSI is the same contact information for all Social Security programs.
Phone Contact Numbers
There are two phone numbers listed for SSI customer service. The first is an automated line that offers some customer support via automated changes 24 hours a day. If you need to speak with a representative, you’ll have to use the first number and call between 7 AM and 7 PM Monday to Friday.
- Automated Customer Service: 1-800-772-1213
- TTY: 1-800-325-0778
According to the SSA, the mailing address should only be used for general communication. No applications, forms or documents should be sent to this address. If you have questions about where to send your application or documents, contact the SSA by phone during customer service hours and ask for the proper address.
Social Security Administration
Office of Public Inquiries
Windsor Park Building
6401 Security Blvd.
Baltimore, MD 21235
The main website for the SSA is located at http://www.ssa.gov, but if you’re looking for information about SSI customer service, you’ll have to visit http://www.ssa.gov/pgm/ssi.htm,. This is the portion of the SSA site dedicated to SSI. The SSA and SSI website is more descriptive than functional. You can learn a lot about the programs, but you cannot make a whole lot of changes.
Customer Service Email
The email form for SSI is the same form listed for all SSA communication http://ssa-custhelp.ssa.gov/app/ask_feedback. Use the form for general questions only. Case-sensitive questions should be addressed by the agent or case worker not general customer service. If you have a question about the SSI program, including questions about how to apply, who can apply and what documents are needed to apply for SSI benefits, those can be addressed via email.
We knew calling the SSI customer service line was going to take a while and we were right. We pressed 1 for English and then we faced a voice-operated system. We pressed 0 and the automated voice claimed my gesture wasn’t understood. We pressed 0 again and the call was moved to the agent line. After pressing 2 to verify we wanted to wait on hold for more than 10 minutes for the next agent, we were asked for a social security number, which we entered and verified. The call was indeed on hold more than 10 minutes. An agent answered at 15:51. We asked for a social security statement for the social security number entered after verifying personal information. The agent told us we could view and print the statement from the MySocialSecurity page.