spirit

Contact Spirit Customer Service

Contacting Spirit Airlines Customer Service Center

Spirit Air is one of the leading “budget” airlines. Founded in 1980, Spirit’s main terminals include Dallas, Miami/Ft. Lauderdale, and Chicago. Spirit has different phone customer service contact numbers depending on location and language.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Spirit runs a 24 hour call center, open 7 days a week. Customer Service agents are able to assist you with new reservations, or modify existing reservations. There do seem to be fees associated with booking over the phone, instead of through the website.

  • English: 800-772-7117
  • Espanol: 800-756-7117
  • US Virgin Islands (Español): 800-756-7117
  • US Virgin Islands (English): 800-772-7117
  • Puerto Rico (Español): 800-756-7117
  • Puerto Rico (English): 800-772-7117
  • Panama: 001-877-233-5370
  • Nicaragua(Español) 1-800-0164 (Escuche mensaje, despues marque el numero)
  • Nicaragua(English) 1-800-0174 (wait for message, then dial) 1-877-653-4141
  • Mexico: 001-877-203-0891
  • Jamaica: 1-877-211-1546
  • Dominican Republic: 877-906-9026
  • Costa Rica: 2441-6522 or 0-800-011-1103
  • Colombia: 01-800-912-0567
  • Canada: 800-772-7117
  • 1-877-995-8707 (French Cr)
  • 1-877-955-8773 (Español)
  • 1-877-955-8260 (VCO-Direct)
  • 1-800-995-8770 (Voice)
  • 1-800-955-8771 (TYY)
  • 1-800-955-5334 (STS)
  • 1-800-955-3771 (ASCII)

Mailing Address

Spirit corporate headquarters is located at:

Spirit Airlines, Inc.
2800 Executive Way,
Miramar, Florida 33025
USA

Official Website

On the Spirit website, you can book travel and manage your existing reservations:

www.spirit.com

Customer Service Email

In addition to the email field on their website, you can email Spirit customer service here: spiritair@mailnj.custhelp.com

Our Experience

We were unable to find a shortcut through Spirit’s automated phone system. After about two minutes of introduction, we pressed 1 for English, then pressed 1 to book new travel. The call was answered promptly after 2 rings. The customer service agent had a heavy accent, making us think the call center is located overseas. She was pleasant, and competently walked through a booking from Miami to New York.

An email inquiry to Spirit at the above address inquiring about travel with pets received an automated ticket response instantly, and a real reply within 20 minutes. The response was helpful, and provided a link to their pet travel policy, see below:

Dear Liz,

Thank you for contacting Spirit Airlines in regards to our pet policy. Below I’ve included a link which reflects our policy and fee for a pet in the cabin.

spirit.custhelp.com/app/answers/detail/a_id/989/kw/pet

If you should have any additional questions please fee free to reach out to me personally and I will be more than happy to address your concerns.

Thank you for choosing Spirit Airlines, have a nice day.

Sincerely,

Jennifer 61746
Corporate Customer Relations
Spirit Airlines

Customer By Email (Liz) 03/14/2012 01:13 PM
Hi, I was wondering what your pet travel policy is. If you could let me
know via email that would be great, thanks!

Liz

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69 Comments on “Contact Spirit Customer Service
  1. Bogotà, D.C. 16 de Julio de 2012

    Señores
    SPIRIT
    Bogotà.

    Apreciados Señores:

    La presente con el fin de presentar una queja por el mal servicio que presta la aerolínea Spirit, de la siguiente manera:

    1. El día primero (1) de Julio del presente año, en el vuelo 676 Bogotá – Orlando, al momento de hacer escala solo teníamos 45 minutos para hacer trasbordo en Fort Lauderdale, FL., aun sabiendo que inmigración toma su tiempo y que el avión llegó con retraso y 40 personas incluyendo mi familia perdimos la conecciòn y después de cuatro (4) horas de espera nos enviaron en bus a Orlando y en ningún momento ustedes tienen en cuenta que se pago (Bogotà-Orlando) y no hacen devolución de dinero.
    2. La fecha de regreso a Colombia fue el 14 de Julio del presente y con el fin de no perder nuevamente la conexión por el mal servicio, decidimos tomar el vuelo directamente en Fort Lauderdale FL., perdiendo asì el primer vuelo Orlando a la ciudad mencionada anteriormente.
    Es de aclarar que el día anterior 13 de Julio estuvimos llamando en dos ocasiones a la línea de ayuda, nos dejan mas de 30 minutos esperando en la línea y la contestadora nos informa que tomara mas de 45 minutos para que nos atiendan, pero no fue asì.
    3. El día sábado 14 de julio llegamos al aeropuerto y a las 8:20 am nos registramos en su aerolínea con el equipaje para salir para Colombia a las 10:30 am., estuvimos alrededor de 25 minutos esperando que nos dieran el Check In y luego pasar a la puerta de abordaje; allí nos informan que hay un error en el sistema y que teníamos que regresar y hacer nuevamente el Check In, en información nos dicen que nuestro vuelo había sido cancelado por no tomar el primer vuelo (Orlando- Fort Lauderdale) entonces que teníamos que hacer un pago adicional de 625 dolares de lo contrario no nos dejaban tomar el vuelo.

    Por lo anteriormente expuesto nos parece una falta de respeto que nos hagan un cobro adicional (vuelo NK 807) y ustedes cuando nos dejaron votados en Fort Lauderdale no nos hicieron ninguna devolución de dinero, y exigimos que nos sea reintegrados los 625 dolares, de lo contrario nos veremos en la obligaciòn de colocar una tutela.

    Quedo en espera de una pronta solución a mi queja.

    EFRAIN LOPEZ GORDILLO
    C.C. No. 79.870.580 de Bogotà.
    efrainlopezg2000@yahoo.com
    Celular: 310 812 82 62

  2. I need information about booking a round trip flight from LAX to Guatemala City dates March 15 or 16 to come back on the 30th or 31st. I am looking for a special price if it is available. Thank you,
    Edwin

  3. El 17 de junio viaje de Atlantic city a Puerto Rico e hecho varias llamadas con relacion a reclamar mi equipaje perdido que al dia de hoy no e recibido, por este medio le estoy solicitando se me brinde ayuda para localizar mi equipaje perdido los numeros de recibos de equipajes son 0487262346 vivf2r a nombre de Mayra Vargas y el 048726444 p4285f a nombre de Dolores Vargas, se pueden comunicar con migo al email mabermudezvelazquez@hotmail.com o al teléfono 787-341-1727. Gracias por la ayuda que me puedan brindar.

    • Esta es la primera vez que mi familia viaja con ustedes y sinceramente ha sido la peor experiencia.En el vuelo de Costa Rica a Fort Lauderdale no se les pudo brindar atención en español, y ni siquiera les dieron pequeños snacks. El vuelo de Fort Lauderdale a Orlando Florida salió 15 minutos antes, por lo tanto ellos perdieron el vuelo. No les brindaron una solución sino que además les dijeron que tenían que cubrir todos los gastos. Les ofrecieron unos cupones que en realidad son inútiles, porque ninguno de nosotros viaja frecuentemente. Tuvieron que rentar un auto para poder viajar a Orlando y ademas de todo, no hay una forma decente de poder quejarse sobre el pésimo servicio. Comparto los comentarios mencionados por varias de las personas que han posteado en este site. Es la peor experiencia de viaje, es la primera y última vez que viajamos con ustedes.

  4. Señores primera vez que viajo con ustedes e inclusive me hice socio del club 9 que me parecia una buena idea,pero grande gue mi sorpresa que el vuelo que tenia que salir el 21 de julio del 2012 a las 7 am de washington dc, se postergo hasta las 10.15 am sin ningun tipo de consideracion viajaba con una ñina de 4 años, yo viajaba por trabajo y tenia que esatr en un evento gastronomico y llegue tarde,en el vuelo compre los asientos y pague las maletas los asientos eran 6b,6c, y 7a. La sorpresa fue que el asiento 7a habia sido vendido a otras dos personas creando un gran malestar ya que ha otros pasajeros le sucedio lo mismo.
    De regreso el sabado 28 el vuelo se demoro una hora y 30 minutos le pedi a la señorita que me diera un vaso de agua por que estabamos sentados en el avion esperando y mi bebe tenia sed y me dijo que solo vendian el agua una botella pequeña a $3.00 increible es una pena esta pesima experiencia con ustedes se que la menbresia no la devolveran pero no creo que vuelva a viajar con ustedes les recomendaria que arreglen todos los problemas en su empresa gracias.

  5. Buenas tardes!! Hace dos meses compre y confirme un vuelo con ustedes MEX-MCO para el 24 de Octubre, sin embargo hoy me estoy enterando que hicieron modificaciones en sus vuelos y que me van a enviar un dia antes en otro horario diferente, yo quisiera saber quien se va a hacer responsable de la noche adicional que no tengo considerada en mi paquete???

    Quedo pendiente de su amable y pronta respuesta.
    Saludos

  6. Se que no servira de nada, pero la maleta de cabina te la hacen pagar, a casi $40, ahora me encuentro en NY y entrando en la eeb a las 10pm, veo que mi vuelo ha sido cancelado por causas de seguridad ante el huracan Sandy, pero a mi no me han avisado ni por telf ni email,my eso que hoy a las 2pm habia hablado con ellos y todo continuaba como estaba progamado, ahora tengo que buscarme alojamiento para 3 noches en cuestion de horas, aceptar su cambio del 29 al 1 y sino me amenazan con que me pondran que no me presente al vuelo, que ellos han cencelado, son unos timadores

  7. sería muy positivo poner vuelos de fort lauderdale a houston,es un ruta muy rentable. saludos reinaldo navarro

  8. LA PEOR AEROLINEA QUE EXISTE. No creo que hayan otras palabras para definir esta aerloniea, primero es un robo porque si uno pierde el vuelvo por culpa de el aeropuerto ellos dicen que te devuelven la plata en 5 dias a tu cuenta, cuando llamas, te dicen que eso es mentira que nadie pudo haberte dicho algo asi, QUE CLASE DE ROBO Y ENGAÑO HACIA LOS CLIENTES ES ESE? y ni mencionar que tienen EL PEOR servicio al cliente del mundo.

  9. Hello. I need to transport my dog togheter with two cats from Cancun to Fourt Laudardale. My dog weighs about 40kg. Is there any chance to fly with you?

    Kind Regards

    Laura

  10. a few day ago I purchuse on line the 9 dolar fair, but instead of charching me the 9 dolar i received in my boucher 59 dolars, which I think is not correct, i would like my money back, i have the boucher to prove it an it was with a credit card fron ficohsa
    Thankyou

  11. I am having a problem getting into the correct account and for some reason, it seems that it is impossible to get an actual person on the phone. I am not going to be able to access my free flights or my miles unless an actual person calls me! This is not what I call customer service.

  12. Realmente el servicio es PÉSIMO estuvimos en el Aeropuerto 2 horas antes y nos mandaron a una sala diferente a la que salio el vuelo, obviamente nos quedamos del vuelo. al hacer la reclamación los funcionarios de SPIRIT fueron muy groseros pareciera que trabajaran en una plaza de mercado.

    JAMAS HABÍA RECIBIDO UN SERVICIO TAN MALO, MALO, PÉSIMO,JAMAS VOLVERÉ A UTILIZAR LOS SERVICIOS NI RECOMENDARLOS.

  13. Buenas tardes, quiero hacer el reclamo porque me esta llegando el cobro de 59.90 us los cuales no recuerdo que yo debiera, pues todos mis pagos con ustedes se hicieron en el año 2012 y fueron cancelados.Por lo que solicito me sea devuelto mi dinero,y no se repita este cobro de nuevo.

    Muchas Gracias.

  14. I will not get into the details of my horrible flying experience. Flights are always delayed with Spirit Airlines. And Customer Service over the phone is very unprofessional and rude. I do not recommend flying with Spirit Airlines.

  15. ARE YOU KIDDING ME? I have been callilng numbers for 45 minutes JUST TO TALK TO SOMEONE. I called the 800 number and all it does is waste my time asking me to take a survey. I HAVE NOT EVEN TAKEN MY TRIP AND I CAN ASSURE YOU I WILL NEVER EVER FLY SPIRIT AGAIN. Their IVR is horrible and never gives the opportunity to speak to a live person.

  16. Me pregunto: a cuantas personas que ponen sus comentarios en esta seccion Spirit les habran contestado con la intencion de encontrar una solucio sastifactria o jamas recibiran respuestas y si asi fuera, como clientes seria otra burla mas

  17. Buenos dias,

    He estado tratando de comunicarme al call center de ustedes y todos los numeros se encuentran malos, por favor les solicito me indiquen donde y como me puedo comunicar con Spirit.

    Saludos,

    Fernando

  18. I preface my comments w/ this, the service agents, I was finally able to reach after listening to numerous recorded info, were very helpful, and friendly even though I was not real happy and was very frustrated w/ my experience w/ spirit. The check in procedure is absolutely the worst I have ever used. Your allowable baggage weight is less than any airline – do you realize the luggage itself weighs 10 to 10 to 12lbs. and when people travel they do need clothes!!! then I had to PAY for a seat!!!??? it did not tell me I could just wait until I get to the airport and be assigned a seat – it just says pick a seat and they have prices on them – with luggage, 1 piece each for my wife and I, no carry on and then paying for seats, it cost me an additional $300.00!!!!! It is very obvious that you are NOT interested in being customer friendly – I will NEVER fly Spirit Airlines again and will be sure to contact our travel agent, all the web sites that accept reviews of airlines and voice my experience. Unfortunately, I did not read the previous reviews from customers, or I would have chosen another airline. I would suggest that you read, and maybe take to heart, some of the concerns.

  19. Good morning
    We are 10 people and traveling to Colombia morning , we were unable to check in online, only mine no more.
    I might indicate that I do as I please or they can help.
    We are at the New Yorker Hotel
    Thanks i will wiat for your mail

    Regardings

  20. I wish now i would of read the replys on this page before i traveled on your airlineand since i cant seem to get anywhere throught yourphone I WANT ANSWERS NOW i want to know why they was extra fees taking out of my account and i want the money put back.

  21. I have flown my first and last time with Sprit Airlines!!! #1. the airlines nickel and dimes you to death. Claims to be the cheapest airline…………NOT TRUE!! even have to pay for water on board!!! Also, I had a direct flight from Ft. Lauderdale to DFW and my luggage didn’t make it! claimed they had a belt jam! ok, I understand that. I wrote my name, address, state, zip, phone # down for the person so my luggage could be sent to me! the person had my state WRONG, street WRONG said they called me to verify address….however, I had NO missed call!!!!!! who knows when I will get my luggage!!!!!!! VERY UNHAPPY AND WILL NEVER FLY SPRIT AGAIN AND I SUGGEST YOU DON’T EITHER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  22. Deseo cancelar mi renovacion al free spirit, la opcion que dan por su pagina web no es correcta. He tratado de comunicarme via correo, telefono y es casi imposible.

  23. La peor experiencia de mi vida. I’ll never fly with spirit again. Nunca Jamás el peor servicio, en una escala falló el avión y nos tuvieron durmiendo en el aeropuerto hasta el día siguiente al medio día. Además no es barato te cobran 50 dólares por maleta de 41libras.

  24. I am a Spirit Credit Cardholder and I can’t go into my account as my husband is using our email address and when I try to access my account it says the email address is already taken. I have over 15,000 miles and would like to be able to manage my account. I have tried many times to contact by phone but none of your options help and I never get a HUMAN. Please contact me ASAP with a remedy. I would like both accounts under the same email address. Thank You, Maxine Brandt

  25. Yesterday,April 17, 2015, I booked and payed for a ticket for friday, May 15, 2015; departing from Toluca, MX at 1:50 PM and arriving in Houston at 4:08 PM
    I have not received the information that I must present at the airport.
    Can you help me???

  26. Just recently flew to an from L.V.. Out to united back Spirit. Cadilac volkswagon if you know what I mean. Did the deal nthru cheapoair. All paid up asked if any more money to be spent air lines hotels est. they said no. The night we came back now gonna fly Spirit started off clerk got nasty very nasty then asked for supervisor she came out of the dugout with the rag on inside out snaped at me from the get go on the surcharge for bags extra 150 dollars I was pissed had to pay.They weren’t moved by anything I said at all several people behind me were litteraly on floor taking articals out of their bags an sorting think they were throwing them in trash as to meet their forty pound limit which is bull too. Now it evades me why when united owns Spirit would they change all this bullshit bag weight from 50 to forty what your allowed to take aboard carry on an stapped ok on united not spirit extra chg. Now where did cheap go now the cost is almost same as non cheapoair. NEVER again spirit never.Ruined my whole trip ruined it totally had to think about counter people back in LV all the way home and we can’t do a thing about it.

  27. I have been on the phone for at least a good hour confirming my flight for my daughters wedding in Jamaica only to find out that they changed it so I would be missing part of the wedding plans!! I had to rebook & stay at a different Hotel with no compensation from Spirit airlines! I can’t believe they can get away with this! This was booked in January! Beyond disappointed at Spirit Airlines!!!!

  28. Viajar en esta aerolínea es una pesadilla ,inresponsables en todos los sentidos ,un maltrato sicológico para los pasajeros , mas bien no quieren matar del corazón ,por esos por mamentos de angustia por la que nos toca pasar , terrible.no solo por las conexiones con tan poco tiempo,ni que hablar de la pérdida de equipaje. Debería acabarse la aerolínea SPIRIT.

  29. My wife and I flew Spirit to Costa Rica 4-18-2015/4-26-2015. It was doomed from the beginning due to this airline. They are horrible at customer service and getting you home. We had to pay for SWA to finally get us home. We flew at midnight and they still missed the am connection to our home. Showed no real interest in getting us there either. Their solution for their screw up was to get me home 36 hours later and a 7 dollar voucher toward a meal in airport in Ft.Lauderdale. Well we didn’t want it. We wanted to get to New Orleans.What would we buy for 7 dollars in an airport anyway? Just one of our many issues with Spirit. You don’t know me, but please believe me when I tell you to spend a little more and fly a professional airline. Not this Penny airline because when it was all said and done,it cost more than a trustworthy airline ticket. FACT! Billy

  30. Pésimo servicio vengo llegando de las vegas y toda la tripulación sin respetar al viajero con sus ruidos y permitiéndote a alguien tomando atrás junto al baño mi asiento fué el 300 y mi vuelo el número no 954. No pude dormir nada. Espero tomen las medidas necesarias para no contratar gente incopetente y grosera. Los nombres de las asafafatas Sara y Alain. Pésimo! !!

  31. This airline is awful. A family memeber had a flight cancelled several time before he was notified it was cancelled completely at 2AM, his flight was due to leave at 10PM. When speaking to the representitives they were rude and not helpful at all. He now has a flight out of Chicago for Thursday sometime. his original flight was for Tuesday. He was not offered any compension, hotel voucher nothing. He is now wondering the streets of Chicago until his flight in more than 48 hours. Never again will this airline be used.

  32. Beware!!! they’re Thiefs. I purchase a travel package through Priceline. Then Spirit had us do an Online check in so that we didn’t have to pay $10.00 per person check in fee, and $36.00 baggage fee at airport, I did just that and as I hit the check out button the Grand total was $662.00!!! I panicked and cancelled transaction. I was then charged $220.00 for cancelling that transaction. My flight was not cancelled and I was charged another $105.00 at airport. What a mess stay away from this airline. They’re also refusing to reimburses me my $220.00
    Also at check out, in the fine print they said I was paying money for campaign funds to the Netherlands.
    CRAZY AIRLINE.

  33. This airline are professional thief’s,lying cheating, they steal your money and they’ve rationalized all the tactics with travel. They don’t care about their passengers. The most dishonest airline I’ve ever seen. I will never travel this airline again and ill tell everybody I know to never travel Spirit airlines….

    Warped group they are not in the people business. Cold, rude, and down right thief’s.

  34. Sick airline… they steal your money with their online service… no wait! Manipulative website that has tricks and tactics to steal from their passengers. Not in the people business. I wouldn’t wish my experience on my worst enemy.

  35. I lost my luggage on may 29,was traveling from Chicago ohea to HOUSTON,i have been calling,sending msg no one is answering my phone or returning my calls,please i have important thungs on it plus my blood pressure pills,i need help to get my stuff back as soon as possible,now am back to my home town Niles MICHIGAN

  36. Por lo q veo no es la mejor aerolínea me hice socia hace un mes y tan reciente como ayer perdi mi maleta y para sorpresa mia nadie en el terminar q me pudiera ayudar me comunico via ☎ y nada por email y coqui coqui creo q sera la primera y ultima vez

  37. Hola, me gustaria hacer un reclamo puesto que tuve que volver a pagar mi maleta la cual ya habia cancelado, y en el aeropuerto mostre el itinerario de vuelo con la respectiva maleta chequeada, pero de nada sirvio ,lo unico que me digeron q no podia viajar con maleta, que la pagara y despues hiciera el reclamo,esto me parece el colmo,tambien pague 30 dolares en el momento de la reserva para mi asiento el cual estaba ocupada, y. Me asignaron otra, esto me parece una. Falta de respeto, para uno como pasajero ,y crea gran desilusion, y rabia. Pues nadie soluciona nada,

  38. This is THE worst customer service ever. You will not help your customers will not return calls when asked to speak to supervisor to assist you, was told supervisor would call back within the hour.Guess what NEVER called back.

  39. Enjoyed my flight from Minneapolis to Phoenix in January with my family on Spirit Airlines. On flight they talked about the Spirit Airline credit card. Couldn’t resist. The deal that they said I couldn’t pass up 5000miles an airline ticket. Wow, I can’t get that with my Frontier card. I signed up, told a lot of people and then today I tried to redeem my miles. haha! I had been lead to believe to enroll in a credit card that I didn’t want but the miles said everything to me. How can you resist get 15000 miles to enroll and voucher for another ticket. that’s 4 one way tickets. Wow. The person beside me signed up too because it was such a great deal we also confirmed with the airline personal. I would like to go back to Phoenix and they want 27500 miles one way. What is the problem on flight they said 5000 one way and they gave me a voucher to use and they said it would be good for one way(where is the training). Very disappointed. Will not use the card again. Very hurt about what they said on flight then what they say online. Will not fly again with them even if it is the least cost. I felt confident on what they said during flight but I don’t anymore. I’ll find better seating and be more comfortable for my flights long trip. Ask questions before you enroll like I did. Would have been a loyal customer if what they said was true.w

  40. I recently purchased airline tickets thru the internet with your airlines for my sister. I am a disabled person and the only way for me to see any of my family is to fly her down to Florida once a year for a couple weeks. When I bought the tickets, I did not buy them because they were the cheapest of choices but, after having a bad experience with Delta airline last year I decided to give your airlines a try! Unfortunately, when my sister went on line to print her boarding passes she was surprised to find that you charge a CRAZY amount of money for CARRY-ON luggage~! I have NEVER been charged by ANY other airlines for Carry-on luggage! To say the least by adding another $72.00 to the fare, that now brings your prices up to be one of the most expensive~! I find this deplorable to say the least~!Had I known you were adding this extra charge which by the way , was NEVER stated when I made my choice to buy tickets from you I would NOT have made the choice to pay extra money for no reason~!I feel that this is at best FRAUDULENT~!! and completely dishonest~! Thank you for your time~!

  41. my son and granddaughter checked in at the airport and hit the wrong spot about carryon bags when getting their ticket and was charged $110.00 at the gate for a carry on bag and a small back pack !!!!!! rip off !!!!!! your phone service really sucks !!!!!!! I will never fly YOUR STUPID RIPOFF AIR LINES AGAIN AND WILL TELL OTHER PEOPEL NOT TO EATHER VERRY UNPROFESSIONAL CHARGEING FOR CARRY ON BAGS A RIPOFF IT DOESN’T MAKE YOU CHEEPER I DON’T CARE IF IT COAST MORE I WILL NEVER FLY SPRIT AGAIN

  42. NEVER, NEVER, NEVER, NEVER, FLY SPRIT AGAIN….BIG TIME RIP OFF ON CARRY ON BAGS DON’T FLY THIS AIRLINE IT’S BAD!!!!!!!!!!!!!!!!!!!!!!!!!

  43. El pasado 10 de nov de 2014 en el vuelo Fort Lauderdale Niagara falls US. mi familia y yo luego de espara la conerxion pues volamos Medellin- Fort esparamos mas de tres horas, esto no permitio que tomaramos la reservación de nuestro vehiculo, estaba con con niños, no hubo explicaciones ni un snack , ni agua mientras la espara en el aeropuerto, falta cortesia y explicación al pasajero, llegamos muy agotados, Sin explicación alguna. Un lastima.

  44. Would rather speak to a human so I can go directly my question….can be cheap on fares but not cheap on customer service….get with it!!!!

  45. Dear Spirit customer service:

    Through this I want to denounce the breach and abuse suffered pass friday 11/09/2015 at the Juan Santamaria airport by representatives of the Spirit Airlines.

    Narro then what happened:

    I purchased a flight with the airline whose reservation confirmation code is C7T2KM and which has exit route San Jose-Fort Lauderdale on September 11th 24:30 and back to San Jose dated 20 September 2015 output Fort Lauderdale at 10:49 AM.

    Today I present to the airport at 9:50 am. Arriving should acquire departure taxes, but for some particular reason unknown to me, the line to complete this process went outside the airport. When he was 40 minutes of being in this row I was concerned, by the time factor, so I descidí out of the line and go to the counter to see that Spirit could do if they had a protocol in this regard.

    In Sofia Caunter serves me Cando Lara and Orlando Solano Salazar (supervisor) and tell me to keep me in that row of taxes and that if before closing the flight had been unable to buy them taxes would leave my name and I seek in line to speak with the manager of the airport so he could make the flight check.

    A sold me my taxes (according to data given at the airport by the supervisor of this area) at 11:23 me immediately transfer to the counter of the airline and to my surprise before 11:30 he must close the flight there was no longer anyone there. Therefore it was not any of the two people mentioned above and took me less tax line as I indicated would happen.

    Closed minutes before flight time to be telling me and the airline would perform a procedure with me that is not met and the obvious prejudice that cause me to miss my flight because they did not address me.

    I turn to the offices of Spirit Airport, assisting the manager Heizel Gomez and tells me that in fact apologize for the inconvenience it was mistake of the officials who closed the flight knowing that I was pending, but despite apologies all they could do was get on another flight two days later without charge.

    I would like to investigate what happened today with this flight to the airport level cameras to check the time in which the airline closes Caunter for this flight, and from time tanscurrido given me proof of payment of taxes and that afternoon Caunter reach of the airline which could never be seven minutes so that the flight was closed.

    I would also like to investigate whether this flight was oversold as there was a passenger who told me they were offering voluntary because the flight was full and this justifies the fact that the erolínea shut me flight without fetch in the tax line having me on your list passengers who had already reported Mr. Orlando and Mrs. Sofia in couter long time before closing the flight.

    I logically impact damage at all levels, despite mourn and beg absoluamente not do anything on the other hand I was treated to a rude way in no mood to help absolutely nothing and even the manager told me that here in Costa Rica there is no one to who put a complaint and no offices here that if I want I can do on the Internet in the United States to see if they do something but advised me not to waste time.

    Please pray investigate what happened because I think a violation to the rights I have as a passenger and also the powerless to do anything even to get a bad deal. I was even amenzaron that if he kept insisting on putting a claim lose the flight and did not return me anything.

    This airline does not embark me despite having fulfilled all my obligations as a passenger simply human error as they two of its employees, thus not cuplieron their obligation to lend the flight service which struck me personally and financially .

    I request and gives grants a return flight as passengers volunteers gave him this day in compensation for not being able to make my flight so and so had planned.

    We appreciate your response to this effort,

    Dr. Catalina Castro.

  46. I log into my free spirit account so that I can check in online, but when I enter my confirmation code, it us saying that my name doesn’t match reservation. I tried callin the 801, but cannot seem to speak with a representative who can help

  47. I am booked for sat. oct 3 from tampa fl to atlantic city. with the impending hurricane approaching the east coast, when does spirit post cancellations.

  48. I was very displeased with the service in making and canceling my reservation with spirit airline. My reservation was made for 4 persons, a call was made to cancel one person. Also, I cancel the person at the airport before boarding, she was put in the system as a not show. She was cancel with expeidia where I may the reservation and at the airport on departing Atl to Chgo. One returning from Chgo.
    she was shown as boarding. She never travel the fight. When getting are tickets
    from Chgo. to Atl. ticket for 3 people (2 for Gloria and 1 for Latonya and 1 for Skiteafa Allen ) The reservation was for Gloria, Latonya and Shirley Allen. We are the only persons traveling. Skiteafa should have been canceled both ways, there should have been a credit given and she should not be entered as no show departing and boarding returning. This is very upsetting and wrong.
    Thanks Mrs. Gloria Allen

  49. This week my friend Peggy Whalen and I drove to Greensburgh, PA to visit friends and to bring a friend to South Carolina for a visit. Our friend, Peggy Edgell has a reservation to fly from Myrtle Beach to Latrobe on Thursday, October 15.
    Unfortunately her mother became very ill and because of the flooding in SC her plans need to change.
    She wants to reschedule her flight for a less troublesome time. She is not asking for a refund, she’s asking for a different flight.
    She has contacted the airline and was told to change the flight would cost more than the original ticket. That is confusing to me.
    Peggy Whalen has contacted Spirit and is told it’s company policy…..
    Why is it when there is a family emergency for Peggy preventing her to take her vacation the airline doesn’t show compassion, Push a few buttons on the computer to change the date of her travel?
    Please explain

    thank you,

  50. I wish to complain about my trip on Tuesday Nov. 3, 2015.We were do to leave Orlando Airport at 2:20P, but didn’t leave until 9:50P. The plane had problems, but instead of calling Fort Lauderdale and getting a new plane SPIRIT left us sitting in the airport. I am a diabetic on insulin which I had in my suitcase, for a 2 and 1/2 hour trip it would be alright, but not for 5 hours in the hot sun. My suitcase was loaded onto a non working plane sitting in97 degree weather. Now I am out that insulin,, plus the 63 dollars it cost me to buy it in the first place. I would like to know if SPIRIT will reimburse me the money. Or will that treat it like they did passengers, like nothing. I KNOW I WILL NEVER FLY SPITIT AGAIN, AND I WILL TELL ANYONE WHO WILL LISTEN.

  51. I am a 48 year old I.T professional and travel frequently for my job and 100% in Coach. I am 6′ 2″ and 220 lbs. For my family vacation my wife booked, I paid for an upgraded seat and had a pleasant experience (front large seat….what a treat !) in the first flight “NK114″ to Ft. Lauderdale…very pleasant. The connecting flight to St Thomas V.I. I had a seat upgrade as well. This time was at the emergency exit (not sure why I was partially downgraded here), which I decided to not complain as I also enjoyed the additional leg room. The flight was not fully booked and as anyone would expect, passengers prefer to gain elbow room where they can. The Flight attendant, Ellie, announced that passengers were not to move to “The Big Seats” that were vacant up front without consulting with an Airline representative. That announcement made perfect sense to me. Quickly after that announcement, the Flight Attendant selected a couple right behind be to move to “The large Seats”. There were 3 “Large Seats” available and none of them were first offered to the individuals who actually paid for an upgrade. The third was also provided to a non upgrade paying passenger.

    I mentioned this to the Flight attendant (Ellie) immediately after it happened and the explanation was, “well it’s a balance issue with the plane and we needed to move some people’. Pretty offensive line of crap to think that anyone would believe that the “coach” customers provide some kind of more accurate weight transfer balance than the 4 men in Row 11 who from my non “Expert Flight Attendant” weight guessing expertise would range from 180 up to 250. Other coach passengers were allowed to move to other coach seats unsupervised as well and therefore didn’t need the “balancing formula expertise” that the upgrade seats obviously required. Thanks for assuming we’re all idiots, Ellie ! (this made me decide to not enjoy any beer for obvious reasons)

    All of the additional costs that Spirit breaks out are understandable where the consumer knows exactly what they are paying for upfront. Again with that level of specificity for charge and customer value, how can you allow your cabin crews to promote friends of the crew, or whomever they like without offering at least the opportunity for those that paid for the trip convenience. This drastically undermines the value of what I think Spirit represents. I do realize that the emergency exits are a different upgrade than the “Big Seats up front,” but what is the policy ? I would expect Uniform Military and First Responders should be the first to have the convenience offered to them, and then on to customers who either have the most miles, senior citizens or those that actually paid for an upgrades and then offer any displaced upgrade seats on down the line.

    I will be returning home from my vacation December 4th and when I am asked how my trip went, I will share the tactics employed with your with your future consumers, where they seem to be the exact opposite of your specific “Pay-For-what-you-get” approach…which is why I was attracted to your Airline in the first place.
    Ryan

  52. I am unable to check in online because the email address is under my daughters name and my reservation is not showing up. what can i do

  53. SALUDOS: RESIENTEMENTE MI ESPOSO Y YO HISIMOS UN ROUND TRIP DE ORLANDO A P.R. Y DE P.R.A ORLANDO CON ESCALA EN FORLODELDEL.#DE VUELO 676.ENTIENDO QUE DEVIDO A LA SEGURIDAD DE NUESTRA NACION EL DEPARTAMENTO DE SEGURIDAD ES MUY AGRESIVO LO ENTIENDO , LO RESPETO Y ASI DEBE SER.DEVIDO AL POCO TIEMPO QUE TUVE Y POCA SUPERVICION EN LA PREPARACION DE MI EQUIPAGE NO FUI LO SUFISIENTE NEGLIGENTE EN CHEQUEAR EL EQUIPAGE ,PENSANDO QUE ERA MEJOR TRAER ALGUNAS DE LAS COSAS EN EL EQUIPAGE EN VES DE ENVIARLOS POR CORREO .EL EQUIPAGE FUE ESTROPEADO Y PERDIO UNA DE LAS RUEDAS.SOY COSMETOLOGA YPOR NO IDENTIFICAR UN ENVASE QUE CONTENIA UN POLVO DE DIAMANTE QUE SE USA PARA ESFOLEAR LA PIEL LO DERRAMARON EN TODO EL EQUIPAGE.FALTANDO UNOS ZAPATOS ROJOS ,DOS TRAJES DE SRA.UNO BROWN Y EL OTRO PLATEADO,DOS JUEGO DE CHAQUETAS CON SU PANTALON UNO NEGRO Y EL OTRO AZUL DE MARCA ITALIAN.LAMENTO MUCHO MI DESCUIDO EN PREPARAR MI EQUIPAGE.SERE MAS RESPONSABLE PARA LA PROXIMA OCACION.SOY CIUDADANA AMERICANA Y MI HIJO SIRVE CON HONOR A LA FUERZA AEREA DE LOS EU.SI NO ES MUCHO PEDIR QUISIERA RECUPERAR MIS COSAS.MUCHAS GRACIAS POR SU CORDIAL ATENCION Y SU AMABILIDAD. EN ESPERA DE SU RESPUESTA; SONIA RODRIGUEZ DE CRUZ.

  54. In our way back from Las Vegas to LA, gate 23, flight 561 , the manager and staffs were VERY UNPROFESSIONALS AND RUDE to my parents which both are seniors, and then they want them to pay extra $ 100.00 for a carry on bag that already fit on the box. I explained them that we did not have to pay for that carry on from Houston to Vegas, but they insisted and treat us like a ” piece of crap”. They did not care my parents are seniors and I’m a provider with a full-time school for doctorate. They ashamed us and humiliate in front the whole line, and I have witnesses. Then the manager told us we will not depart on the plane from Vegas to LA if we don’t pay that money. We need to address this issue right away! I need my parents to be compensate for this and people to be fully responsible for doing this as well. You all need to stop hiring people that take vanish from seniors and want some easy extra cash! It’s our money not YOURS!
    Alvin Mena Cantero, DNP

  55. Buen dia.

    mi queja es porque hice un reclamo ya que el dia 14 de diciembre me cancelaron un vuelo entre las ciudades de new york y dallas a lo cual me hicieron firmar un documento para la devolucion de la compra de mi pasaje y hasta la fecha no me han hecho la devolucion. hice el reclamo en la pagina de internet de spirit y me enviaron un correo que en 72 hrs me resolvian y no lo han hecho y me enviaron el numero de queja #969940
    favor verificar y contactarme para realizar la devolucion

  56. this has been the most excruciating frustratiog experience all i want is a phone number to call the airlines. all i get is dead ends an d a thousand more web sits to search

  57. I always spoke highly about spirit airline until now. On January 14th my family and I were heading to Ft. Meyers Florida. We gave ourselves enough time to check in our bags. As we were on line waiting patiently, we were notified that there will be no more checking in bags. Not only did we miss our flight but it cost us an extra $525.00 to board another flight flying to Miami and an extra $200.00 to rent a car from Miami. Spirit had only 1 staff checking customers and their bags for my flight. How do you have one staff working for a plane full of people? She was a rude spirit employee. I think she needs to be trained on professionalism. I also never received any kind of email from spirit requarding my flight. If you expect all customers and bags to be processed 45 minutes before take off than you need more than one employee checking in bags. I am very unhappy with spirit air lines. I feel they took advantage of me and my family.
    It cost me double for a 4 day get away. I do expect to receive a full refund for the additional cost for plane and car rental. Also, I can never get a employee to speak to about this matter. When I call I get the run around. I don’t have time for the run arounds. I would like answers on why this had to happen. My money is earned. I work VERY hard for my money and I surely don’t have an extra $700 to give to spirit. I do expect a phone call. Donato Cavalluzzi

  58. We had excellent service on both flights to and from LAX
    date 25 Jan 16 class U Flight # NK868 Seq 007 Conf # UY2FSZ

    Every flight attendant was top notch. We look forward to flying with you again someday.

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