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Contact Sony Customer Service

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Contacting Sony Customer Service Center

Sony is one of the largest electronics companies in the world. Few people have a concept of complete range of products sold by personal computers, GPS, televisions, Blu-ray players and more. Customer service for Sony products is split between the departments or subsidiary companies operated under the Sony umbrella.

Contact Info:

Phone Contact Numbers

One thing Sony doesn’t mess around with is customer service and support. Not all customer service phone numbers are toll-free. The customer service hours for the Consumer Electronics line are 9 A.M. to 8 P.M. EST weekdays only.

Customer Relations

  • Consumer Electronics: 1-239-768-7547
  • Playstation and PSP: 1-800-345-7669
  • VAIO: 1-239-768-7545
  • Technical Support
  • AIWA: 1-800-289-2492
  • Blu-Ray Players: 1-239-768-7547
  • BRAVIA: 1-239-768-7684
  • GPS and Navigation: 1-239-768-7547
  • VAIO: 1-239-768-7669
  • Camcorders, Cameras and Digital: 1-239-768-7547
  • DVDirect: 1-888-750-7669
  • Dash: 1-866-918-2485
  • AIBO: 1-239-768-7697
  • Internet TV: 1-800-222-7669
  • Location Free: 1-239-768-7671
  • Memory Devices: 1-239-768-7545
  • USB Devices: 1-239-768-7672
  • Mobile Phones: 1-866-766-9374
  • Mylo: 1-239-768-7677
  • Playstation and PSP: 1-800-345-7669
  • Digital eReader: 1-239-768-7678
  • Portable Electronics: 1-239-768-7547
  • Recordable Media: 1-800-942-7669
  • RoomLink: 1-239-768-7679
  • SD Memory: 1-239-768-7545
  • Sony Tablets: 1-239-245-6476
  • Television: 1-239-768-7547

Mailing Address

Sony publishes the corporate address in the FAQs section of the website. Customers can use the address to connect with corporate about customer service issues, product problems and more. There are even some customers who praise Sony by writing to this address, but if your issue is one that requires customer service right now, you should call customer service before sending the letter or in addition to sending the letter, if desired.

Sony Corporation of America550 Madison Ave. New York, NY 10022

Official Website

The main retail website for Sony is located at http://www.sony.com. If you’re looking for the support page for Sony customers, visit http://www.esupport.sony.com. Sony also offers customer support on social media websites like Twitter where customers can direct questions to @SonySupportUSA. IF you prefer Facebook try http://www.facebook.com/Sony.

Customer Service Email

Customers with a technical question can find email addresses on the technical support page http://esupport.sony.com/perl/support-contacts.pl. However, not all questions on technical in nature, so customers also have the option to visit the Contact Sony Support page to find email forms. The Other Sony Divisions page also lists email forms for products like Connect music service and mobile phone support.

Our Experience

The customer service phone number for Sony customer care is a toll number, which means you will pay long distance charges to make the call. You can listen to the options, which routes your call to a specific division of Sony or you can press 0. Next Sony will ask for your phone number. We tried to press 0, but it did nothing but trigger the message again. If you don’t push anything a customer service agent will pick-up the call. Our agent did not tell us his name; rather, he answered the call by saying, “Welcome to Sony, please tell me the problem you’re calling about.” Sony automatically assumes there is a problem with their products or services.

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Rating: 1.6/5 (13 votes cast)
Contact Sony Customer Service, 1.6 out of 5 based on 13 ratings
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19 Comments on “Contact Sony Customer Service
  1. I recently purchased a camera online b/c of the promotion to “recieve $100 off purchase if you use your Sony credit card.” It didn’t say you had to open a new account in order to receive the $100 off; but to make sure I understood correctly I wanted to chat with a staff member and ask the question in order to have it in writing. I plainly stated, “I already have a Sony credit card, can I use the card I have and still receive the $100 off purchase or do I have to open a new account?” She replied back, “you can use your current Sony card and recieve the $100 off your purchase which will show up on your statement.” So with that being understood, I proceeded to pay for the camersa online with my Sony credit card. I received the item in the mail last Friday. I went online to check my statement and it showed the full price and no credit was entered. I called your customer service dept and explained what the situation was. It was then I was told that I had to open a new account in order to recieve the promotion. I told the person I had a print out of the conversation where I was told otherwise. He said there’s nothing he can do except offer me $20 off my total. The only reason I bought the camera that day was b/c of the $100 off, otherwise I couldn’t have bought it. If I was told upfront I had to open a new account, I would’ve had my husband open one but that wasn’t the conversation. I’m very upset and expect you to stick to your word or allow me to proceed with the price and open a new account. I am returning the product and will not be looking at Sony for future purchases. It is wrong what was done and I can’t believe you would tell someone one thing then do the complete opposite! If you can stand by your word before I send the item back please get in contact with me ASAP. I really want to keep the item for a gift but can’t/won’t unless I can get it at the price I was quoted: $289.99

    • Approximately 18 months ago I purchased a Sony Model KDL – 40 EX 640 TV. I have been buying Sony products for 30 years and have never had a single problem until now. I understand that such things may malfunction, and I am ok with that as long as the problem can be remedied. The USB LAN Adapter UWA-BR100, according to the Sony Technical Support Team, has malfunctioned and needs to be replaced. I must say, the support team was the best I have ever dealt with and were extremely helpful. But, and here in lies the problem, Sony does not stock the adaptor nor can they order one for me. Imagine if you bought a car or appliance and 18 months later a part broke and rendered the device inoperable only to find out you could not use the device because the part could not be replaced.
      I worked in Customer Service for an appliance manufacturer for years and we would supply parts for products 10 years old and even older. We would even have a part made up special at no charge to the customer just to maintain good customer relations. To date, I am stuck with a Sony TV that will not hook up to the internet as it had for 18 months. I am wondering if Sony will assist me or if I need to shop for another brand. Also, I purchased this particular TV because the USB plugged into the side of the TV. I was told by the store (Best Buy) that this was better than if the Wi-Fi was an integral part of the TV in which case you had to “dump” the TV if the Wi-Fi malfunctioned. With my,TV all I would have to do is buy another USB LAN Adaptor…fat chance of that happening. I am wondering just what Sony will do to help.

  2. SONY IS A TERRIBLE COMPANY. i am shocked at how badly i have been treated. i orederd a part that was verified by 2 different people and then they sent the wrong part. when i call in , all the agents are in phillipines…you can barely understand them. they are NOT helpful at all. i asked for a supervisor or an adress to complain to or even a different agent and i was REFUSED ON ALL THREE REQUESTS. this is absolutely ridiculous i have bought alot from sony but never would have if i knew the awful state of their so called “servie” and i will NEVER buy from sony ever again.

  3. SONY has horrible customer service and I will never buy a SONY product again.
    Customer Service makes promises to repair and backs out of their promises related to television service.

  4. I am trying to find a dust cover for my Sony dvd player and cannot seem to. Could I get it directly from you.
    I have always used your products.

  5. For a company with so many wonderful products, your customer service stinks!. I have been trying to get someone to help me with a camera with which I’ve had continuing problems. This is my second cybershot camera. The first was excellent and I had no problems. This second camera will be my last Sony product if this is an example of the kind of help I get from Sony.

  6. I had a pair of the Sony MDR EX10 headphones for almost two years when they finally gave up. I work on a golf course and am constantly on equipment, these headphones provided great noise reduction from mowers, tractors, etc. I was excited when I saw them on sale at best buy, for $14/pair so I bought 3 of them, figuring that would last me a long time. The first pair made it about 10 days before the left ear stopped working. The second pair literally made it a day. The last pair has made it 2 weeks and stopped working today, all with the left ear suddenly stopping audio output. Didn’t know if this was a common problem, but I am usually very satisfied with all the sony products I’ve had in the past. This time however, I am not. Just thought I’d make you aware of this. Another employee also had bought these, after I had raved about my origional pair, he has had two stop working for him in a shorter amount of time. I use them with my iphone 5…don’t know if it’s too much for these headphones?

  7. I am greatly disappointed in the recent release of the PS4 and it’s unavailability. My son whom prefers his XBox360 over his PS3 decided 2 days after launch he wanted a PS4 for Christmas. Of course they are not to be found anywhere unless I chose to be taken for a ride on ebay by low lives whom feel they need to make a lot of $$$ on your system. I refuse to pay more than market price and unfortunately wonder how many kids will be let down at Christmas just because their parents can’t get the PS4 for them due to none available.

  8. this is ridiculous
    you call for help and all you get is a useless machine and an advertisement
    when you release products have a good support system to help customers who don’t understand
    Sony you suck

  9. My new Walkman D-EJ011 is very pretty, but the directions for its use on the packaging are in such small print that I am unable to read them, even with a magnifying glass. Please advise.

  10. bought MDR-IF245RK laster 6 months then began to cut off. had to disconnect and restart over and over. called got a return. cost 15.00 to return. goa a recertifier unit not a new unit and it won’t work at all. called customer service on jan.29.30 31. held for 30 minutes plus each timepromised 3 times to email me a return tag. never got. by the way i have a replacement policy i bought on the unit. this is not the sony i have dealt with in the past. i must agree customer service is non existance.

  11. Tried to find where to get service for my Sony TV on the Sony Web site and after 45 minutes finally managed to find a location in center city Philadelphia, 45 minutes to an hour away from my home. Apparently there are no others closer and they don’t recommend any local service people. Then tried to check on my warranty and after an hour and a half still haven’t found out how to do that. Horrible web site goes hand in hand with horrible customer service

  12. I have been trying to get a hold of a person in customer service all morning. I have called serveral times, go thru the menu pressing 1,2 etc. to get to where I need to be. It keeps coming on saying I will talkd to the next avaiable person and then after 10 minutes of waiting I get cut off! Seriously, is this how you treat your customers?

  13. I bought a Vaio Tap 11 from Best Buy in November 2013. After two months the computer would not turn on. Since it was no longer covered by their warranty Best Buy sent it to Sony for repair. A couple of months later the same problem happened and again the computer was sent in for repair. Again in June the computer would not turn on. After numerous calls to customer service, beginning July 1, spending several hours on hold, being promised return calls that never materialized, I was told on July 10th that I would be sent a box to return the computer and receive a partial refund. When the promised box did not arrive by July 24th I again called customer service, spent an inordinate amount of time on hold to be told that the agent did not know what was going on, had no authority to do anything, would make inquiries and get back to me. After hearing nothing for almost a week I called again and was told to email the Sony Customer Relations team and they would respond in one to two business days. That was three days ago and again no response.
    I bought the computer because Sony had a reputation of selling high quality products and offering stellar support when needed. You can rest assured it will be the last Sony product I will ever purchase. This has been the worst experience I have ever had with any customer support for anything. It is bad enough that I was sold a faulty computer which was out of commission for much of the time I owned it and I have had to buy a new computer so that I can continue to work, but in the past month I have spent well over 10 hours on hold and being given the runaround. It frightens me to contemplate how long it will take to finally get my “partial refund” if it has taken almost a month and they still haven’t been able to even send me a box.

  14. about 6 years ago I bought a 50 inch Bravia T.V. from ABC and purchased the warranty with it. Good thing I did I had to replace the lamp two times under the warranty and now the warranty has expired and it needs a lamp again. It has not been even two years since the last replacement am not happy with this Sony product.Is there anything you can do to help me?? Has anyone else complained about this? Afraid you are going to loose a loyal Sony customer over this

  15. I have been online to register a Sony DVD that I bought. Firstly according to your website, the model number that I bought does not exist or cannot be found, and secondly the store where I purchased the product, Fred Myer in Portland Oregon is not listed!!! So I called your customer service number and for the last 15 minutes have been on hold!!!!!!! Absolutely unacceptable……what customer service?? Please contact me via my email and at least show me the courtesy as a customer who has purchased Sony on numbers of occasions.

  16. I purchased 20 (2 different orders of 10) Sony headphones from Ingram Micro and I do not like them. I need to return 10 of them, they are not a good fit for our business. The items have never been used or opened. All I need to do is return the items. I called customer service and was advised I needed to call a different department, I want to do is return he unopened product. Been holding for 20mins to finally get disconnected

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