Contact SNCF Customer Service

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Contacting SNCF Customer Service Center

SNCF is a French company that specializes in high speed rail development and production. In France, the company is responsible for more than 800 daily rail trips and 1,100 miles of high speed track. SNCF does not have that impact in the US, yet, but the company could change the face of rail travel and create a plethora of jobs in the US as a result.

Contact Info:

Contact information for SNCF is minimal. The website only openly lists a contact form for email communication, but we dug through all the pages and managed to scrape up a little more, including a phone number to contact SNCF.

Phone Contact Numbers

The only SNCF phone number we could secure was for the French railway system. The company, though working on high speed rail systems in California and Florida, does not openly publish contact information for the US division.

  • French Client Services: +33-8-92-35-35-35

This is an international call. If you are in France and speak English, you can call 36 35 and press 1 for English.

Mailing Address

The mailing address we found in the legal policies posted on the SNCF America website are for the main company in France. Before sending your letter, take it to the post office to secure enough postage as international costs are higher than domestic costs.

Societe Nationale des Chemins de fer Francais (SNCF) 34 Rue du Commandant Mouchotte 75014 Paris

Official Website

The US website for SNCF is located at This site tells about the railway systems being planned in California and Florida. The rail systems will reinvent travel between major cities and drastically reduce the number of people flying short distances. The California trains are expected to reach up to 220 mph and Florida trains up to 186 mph. Effectively; the Florida train could reduce travel time by 2/3 based on driving times and reduce overall cost of travel significantly.

Customer Service Email

Email communication is clearly the preferred method of customer service for SNCF, because it is the only option listed out in the open. You can email SNCF by filling out the customer contact form at We sent a message asking when the company expects the high-speed railway to be operational in the United States. Although the system stated the company received the message, there was no indication as to when a customer service agent would respond to our message.

Our Experience

The unfortunate side of an international company is not all of the time does the company provide a phone listing for the U.S. We are relying on our email to provide an indication of the level of customer service provided by SNCF. If you have reached the customer service department and want to share your thoughts, feel free to leave a comment below.

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7 Comments on “Contact SNCF Customer Service
    • Estimados

      Necesitaría saber cuándo se ponen a la venta los tickets para viajar de Niza a Barcelona en el mes de Abril 2014.

      Saludos y gracias


      Besoin de savoir quand mettre en vente des billets pour voyager de Nice à Barcelone au mois de Avril 2014.

      Salutations et remerciements

  1. Hello.
    For the past two days, I have been trying to purchase 4 bus fares from Paris to London on IDBUS. Every time I enter my credit card information, it comes back with payment denied. I hve tried 4 different card visa and master card. I have called my credit card co, and they say everything is fine with my card. I have called IDBUS in France and tried to pay over the phone, but same problem. Does any one have a solution to my problem?
    Every time I call IDBUS i get the same story. Sir I dont know why. the system does not accept your card. You need to pay in person in cash when you arrive in Paris, or do you know some one in Paris that can purchase the ticket for you?
    When i ask to speak to a supervisor that may be able to resolve the problem, I’m always told there is no supervisor.
    Can some one help with this problem?
    How is someone trying to make a reservation from USA able to get it done?

  2. hello,

    I am a police lieutenant in cyber crime division of greece.
    Our Division is conducting an investigation about a fraud regarding a stolen credit card. Please send me your email because I want to send you a request. We have judicial order, as well.
    Thank you

  3. Booking reference RVKWRJ

    Ticket never arrived by mail. I have been waiting several days. Train is in 6 hours. Your office does not open for another 9 hours. I must buy another ticket. I want a full refund. If you do not refund I will ask MasterCard to refund the charge. Please respond quickly and advise of your decision.

  4. I travelled on the TGV leaving Avignon (nominally) at 1245 for Marne la Vallee last Sunday 17th August.
    1. The train was 25 minutes late, probably held up by the preceding 1241 for Paris – Lyon
    2. When it arrived it was externally very dirty; the windows were not too easy to see through
    3. In coach 7 there was a large electricity distribution panel at knee height, presumably controlling lighting etc. The cover could not be secured closed leaving exposed miniature cbs etc. very vulnerable from impact and /or inadvertent operation from passenger’s knees, suitcases etc.
    4. The coach number location indicators on the station at Avignon TGV station were very confusing, giving conflicting information one from another, depending to some extent on whether they backed onto or faced the platform.
    I have been an admirer of French railways since first travelling in about 1947, and it was very sad to see such a slippage of the high standards that we had become used to, particularly in regard to an international service. I would be grateful for your comments.

  5. On 9-29-14 we were on a train from Paris to Barcelona that was aborted by the train service due to flooding in southern France. We had to return to Paris without going through. I have called, writing letters and still cannot get a document from SNCF showing the cause of the return to Paris to be caused by flooding that I need to a travel insurance claim. Can someone please contact me. I need the documentation please.

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