Contact Showboat Atlantic City Customer Service

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Contacting Showboat Atlantic City Customer Service Center

The Showboat Atlantic City hotel and casino mimics a New Orleans showboat adventure without ever leaving the boardwalk. The casino is part of a large family of hotels and casinos located across the United States, particularly in Las Vegas and Atlantic City.

Contact Info:

When you’re looking for contact information for Showboat Atlantic City customer service you have to click on the Getting Here tab on the lower left side of the page. This tab takes you to all the available contact information for the hotel and casino.

Phone Contact Numbers

You can call the Showboat Atlantic City phone number 24 hours a day.

  • Customer Service (toll-free): 1-800-621-0020
  • Customer Service (local): 1-609-343-4000
  • Box Office: 1-800-736-1420

Mailing Address

You can write a letter to the Showboat Atlantic City customer service department at:

Showboat Atlantic City 801 Boardwalk Atlantic City, NJ 08401

Your letter should include your name and contact information, including an email address and phone number if possible. Including additional contact information other than your mailing address makes it easier for customer service to contact you back.

Official Website

Located at is the official website for the Showboat Atlantic City. The site describes the hotel and casino, reveals the latest scheduled entertainment and offers visitors the ability to book rooms and even air travel to the hotel and casino. There is also quite a bit of information on the Total Rewards program, which works by giving patrons rewards for visiting hotels and casinos within the Showboat family.

Customer Service Email

All customer service emails within this family of hotels and casinos are routed through the same form located at You must choose whether or not you are a Total Rewards member to send your email. Then, fill out the information requested and send your message to an agent who’ll look into the problem or record your compliment.

Our Experience

Showboat Atlantic City customer service is answered by a loud automated message. You are given a long list of options to choose from and the options are spoke extremely fast. You can press 1 for casino host, 2 for reservations, 3 for bus operations, 4 for customer service, 5 for convention and catering, 6 for billing. After pressing 4 you will be moved to another long list of options. By the time we reached the customer service desk we’d been on the phone for more than three minutes just listening to available options. The agent was happy to talk with us about the benefits of the Total Rewards program and she spoke clearly and confidently. All the information provided matched what was on the Showboat website.

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9 Comments on “Contact Showboat Atlantic City Customer Service
  1. i noticed in your monthly rewards flyer you mail to me that you have 5x reward credit multipler at all your casinos in atlantic city except showboat. you want your preferred clients who have been faithful to you to go to your other casinos to get the 5x and you penalize your showboat players. we arent inclused in this gift. do you think this is fair to your loyal supporters? just want to go on record that i think this slap in the face in disgraceful

  2. Showboat representative, Bob working on 5/20 at 9:30pm took a call from me asking for help was the rudest person I have spoken to. He did not help me with my Internet issue, did not offer a suggestion minus call back when we are not busy with customers. What am I?
    He was very rude and not helpful and left me very dissatisfied. Plus the fact that I waited 8 minutes to speak with him. Horrible customer service! Enough to make me NEVER come back to this hotel and make sure everyone knows.

  3. I checked in at showboat for July 4th weekend and paid a lot of money! We checked out today – Sunday and accidentally left an item in our room. I called front desk and looked for Jonathan who helped us when we checked in because I remembered he said to call and look for him if I need help or have questions. I spoke to him over the phone and he said he will call me back to check item left in the room. After almost 3 hours, he did not call so I called back and this time he did not pick up my call and just told his co employee that I should contact Lost and Found. Guess what – Lost and found is close on Sundays!!!! What a help!
    At the time I called front desk, I called house keeping too to make sure that whoever will clean the room is aware that we have an item left in the room. A lady said to call at 5pm which I did – and when I called her shift finished at 5 and a man who answered told me to call Security…what the people! Is this the way they treat guests just because I am no longer in the hotel? I paid 400$ a day and this is the help I get?
    I have another hope – lady from Security by the name of Ivy is trying to help…I will call at 7:30 and hopefully she will be of help.

  4. Hi- was very dissatisfied with our stay at the showboat aug 11 thru aug 13, 2013, We were celebrating our 43rd wedding anniversary & had a lot of problems with our room.
    . The bathroom shower faucet was missing the pull up for the shower & we had a geyser spraying all over the place, I put a washcloth over the hole where the piece was missing but the water pressure was very low. There were stains all over the rugs in the room & in the hallway & the 2nd day of our stay the room was not cleaned. We have stayed at showboat many,many times & have never experienced an unhappy stay until now. I hope you address these problems for future guests but I will not be staying at your hotel in the future.

  5. On Friday, December 27th while playing the slots and video poker I dropped a tan wallet from Morocco that contained seven one hundred dollar bills. I believe I lost the money near the cashier at Showboat. It was in the morning before Noon. Unfortunately, my name was not in the wallet which was tan and where I always keep my gambling money. We reported the lost to security and left our home information. This is clearly my fault but I am hopeful that something might show up on your camera or in lost and found. I realize that my chances are slim. Nevertheless, I enjoyed playing at Showboat and having lunch at the French buffet. The cashier and the slot attendant were both very friendly and made me feel welcome. I will just have to be more careful in the future. By some miracle if anyone finds the wallet–no money of course– I would love to have it back. We will return to Showboat in the future.

  6. On Saturday, February 22nd, we were walking towards the exit when my mother tripped on an empty pallet that was in the aisle way. She had to be assisted up and we thought she’d have a bruise. However, the pain got worse as the day went on. Due to this, our plan of walking to all the nearby casinos was very limited. My question, is why would there be an empty pallet be sitting in the walkway to begin with. Our first time to Atlantic City and it was ruined due to this extreme negligence on Showboat’s part.

  7. I stay at Showboat every time I come to AC. I was disappointed in my recent 2 night stay for several reasons. My room smelled strongly of smoke even though it was supposed to be a non smoking room. There was no remote for the tv and only half of the extra lock on the room door. The service in general was lousy this time. The cashier for the buffet neglected to mention the new extra charge for crab legs and the line was way too long to go back up and add them. My children always looked forward to the beads that are no longer handed out. It’s the little things that make our stay special, instead it was dissapointing. Fortunately there are many hotels to choose from.

  8. Tried making a reservation in professional people that’s why the casino is closing down (showboat Atlantic city n.j )

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