Contact Sharp Customer Service

Contacting Sharp Customer Service Center

Sharp is an electronics company specializing in everything electronic. Most electronics companies have a strong customer service line and an even stronger technical support system, but Sharp appears to have neither. The main customer service number is for product information and we could find no technical support number on the Sharp USA website.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

We found multiple phone numbers for Sharp customer service. The customer service line is open from 7 A.M. to 7 P.M. Monday to Friday and 9 A.M. to 7 P.M. Saturday and Sunday.

  • Customer Support (Products): 1-800-237-4277
  • Sharp Direct Customer: 1-877-742-7704
  • Solar: 1-800-765-2706
  • Warranty: 1-866-848-1144
  • Aquos Advantage: 1-877-332-7867
  • Corporate: 1-201-529-8200

Mailing Address

There are many reasons why a customer would want to send a letter to Sharp, but most have something to do with poor product performance and even poorer customer service. If there is an issue with a Sharp product you currently own, the mailing address is not the ideal way to deal with that issue. Standard mail takes forever to deliver and there is no guarantee of return communication.

Sharp Electronics CorporationSharp PlazaMahweh, NJ 07495-1163

Official Website

The United States site for Sharp is located at http://www.sharpusa.com. The site is designed to provide customers with information on Sharp products. Sharp currently produces cell phones, commercial lighting and solar panels – making this company one of the most well-rounded in the business.

Customer Service Email

All customer service email contacts http://www.sharpusa.com/CustomerSupport/ContactUs.aspxis listed on one page for the entire Sharp company.

Product Support: http://www.sharpusa.com/CustomerSupport/ContactUs/ContactUsProductSupport.aspx

Sharp Direct: http://www.sharpusa.com/CustomerSupport/ContactUs/ContactUsSharpDirect.aspx

Solar: http://www.sharpusa.com/SolarElectricity/ContactUs/ContactUs.aspx

The customer service email for Aquos Advantage is: aquosadvantage@sharpusa.com

Our Experience

Contacting any customer service line these days means connecting to some automated response system. Sharp has an automated system that you have to listen to all of the options on the menu because the 0 button just restarts the list. If you are calling for customer service press 1 as soon as the automated system starts and press 1 again when the voice prompt starts again; you will then be given a list of Sharp products to choose from. Choose your product to connect with your customer service representative. Sharp has great customer service reviews and the company appears to send replacement parts and products much more freely than other companies. It is best to have your model and serial number available when calling because you will likely be asked for both so the agent can locate the information needed to answer your questions.

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38 Comments on “Contact Sharp Customer Service
  1. Ipurchased a sharp microwave from bestpricehotdeals.com and in under five months of purchase I it was making a noise and on inspection found a two inch crack on the back inner wall. The company said if I sent it back they would inspect it but I do not have the packaging and it would be quite expensive to post back to them. Would you not agree that it could be a manufacturing fault as the goods are not fit for purppose as this should not happen. I look forward to receiving your comments at your earliest convenience.

  2. The Sharp Aquos Advantage Support is a joke. I’ve sent half a dozen support emails in the last three months and have not received a single response back.

  3. Bought a 60″ Sharp Aquos model# lc60le810un from Best buy 10-11 months ago,tv already took a crap on me! 2500$ for a tv that is supposed to be top of the line turned out to be one of the tvs that they know has issues straight out of Productions! Yet they continúe to sell these products knowing all too well that they are probé to break! Got a response back saying that they need proof of purchase so i emailed a duplicate receipt.they say my case is under review…….12 month warranty on the unit, purchased on October 27th 2012, Still no resolution. Im hoping they make things right with me. I will post updates as the process continues to show others how things are handle !

  4. Purchased a 60″ Aquos 3D TV 9 months ago. Our TV now has several vertical lines that have appeared. After speaking to others who have purchased the same product, have all complained about the same issue. I called customer service as instructed by Best Buy. to my dismay, the Sharp Representative was incompetent and rude. Asked to speak with a manager, who also was not customer friendly. You would think for a company who claims to have great customer service they would train their staff to be friendly and knowledgable. Instead they cannot speak properly and then want to be condescending. I will NEVER purchase a sharp product again. I have contacted Best Buy to notify them that the products they are selling are sub-par and the manufacturing companies are not wanting to stand behind their warranty.

  5. Customer service rep was condescending, rude, irritated with me, nasty. Sharp electronics off my purchase list. Actually said to me “You’re not listening” – Well, sure hope Sharp is listening to ME.

  6. I HAVE BEEN HAVING PROBLEMS GETTING MY ISSUE TAKEN CARE OF. MY 60 INCH HAS A LINE HALFWAY DOWN THE SCREEN AND SHARP HAS BEEN GIVING ME THE RUNAROUND ABOUT HONORING THERE WARRANTY IT HAS BEEN 4 MONTHS OF SENDING AND DOING EVERYTHING THEY ASK OF ME AND STILL THERE IS ALWAYS SOMETHING ELSE. THIS IS THE FIRST AND LAST SHARP PRODUCT I WILL PURCHASE NEVER HAD THESE ISSUES WITH SONY THEY ARE A TOP OF THE CLASS COMPANY.

  7. Purchased a Sharp 32 inch tv for my granddaughter and another one for my spare room. Her’s doesn’t have sound and my doesn’t even work. I’ve tried calling and emailing any and everything “SHARP” wiith NO – zitch – zero results! This is totally reprehensible. I contacted the store I bought it from and was told to call the 800 number – really? No answer! I am at my wits end. Any suggestions?

  8. I have a sharp lcdtv ga152wjsa. I haven’t used it in about a year. I want watch cable channels, but the screen has the words “signal could not be received”. What should I do to make cable channels work.

  9. I purchased a sharp microwave from BJ,s club and in under six months of purchase I it was making a noise and turning off. I contacted customer support was told that it could not be fixed and that they would send a new one and i must return the defective one. all went well until it was time to return the defective microwave. After calling customer support several times five over a month and half to be exact and giving them the information required to send return labels, I have yet to receive any label via e-mail nor regular mail to date. Finally your Sharp Support called looking for the defective microwave at which time I told him the problem i was having trying to return the microwave they arranged to have it picked up the next day. I have worked in and with customer support for years and have never seen it not follow up on it’s cases or customer complains this is unacceptable. This is not a World Class Customer Support Center.

  10. I purchased a top of the line Sharp 60″ Aquos for $2150 from Costco. Warranty is up and TV is defective. Took it to Authorized Repair center, they told me defective and I paid them $50. Spoke to Sharp Manager who told me these things happen and was offered $800 USED 2013 TV. So they want me to invest $3000 and have a 2 year old used TV..Not happy. Will tell everyone my experience. WAS a long time customer but they will not make it right.

    Russ Goebel

    • UPDATE…..Sharp made it right with me. They stood behind their product. I wanted to follow up and be fair…Thank you

  11. I will never ever purchase another Sharp appliance it would never recommend their products to anyone I purchased a 40 inch tv and have been waiting on a box and return labels for 3 months I called customer service and they were all like chickens with their heads cut off no one new what was going on with my case everyday that I called to inquire about the status of my case NO…….one…..knew anything I got different answers every time I called I was told they no longer have that tv in stock that I will receive reimbursent I will contacting HELP ME HOWARD from channel 1 NEWS here in NEW YORK to see if can get this taken care of

    • I bought a 70 inch Sharp Aquinas TV I’ve got it March 25, 2014 and the TV has lines in it I had a repairman come out you got home like they told me to charge me $117 only to tell me that the TV cannot be fixed the TV is suppose to last longer than that $1800 out of my pocket and they won’t do anything about it can afford to buy another TV they don’t care they said there’s nothing they can do about it and I will not be given a refund somebody needs to get to gosomebody needs to get the government on these people that’s not right fix income can’t afford another TV thanks a lot sharp

  12. I have a sharp aquous tv. When I turn it on the picture keeps going off. It could take about 5 minutes before the picture will stay on. It is presently working on the yellow light. If I do not turn it off. I am fine. However I go through this procedure every morning I am afraid to do a factory reset as I do not know how to set it up again. lt is about 7 years old. can you help

  13. I work for an service provider my customer has called Sharp 3 times to get an repair order for her microwave,I called myself for work order and was transferred 4 times only to be told that work order could not be sent because their list of questions about fire and safety had not been complete with customer,they told me that customer will have to call them back that it is not policy to contact customer. I will never recommend any customer to buy any Sharp merchandise.

  14. I would like to thank Carl M. Badge #47296 for doing such an excellent job on getting everything expedited concerning the lost/or stolen money order so that I could get an updated Microwave ( this had been going on since 8-17). With my permission he contacted the Memphis Post Office ,and finally got an answer as to what happened to my money order !!!….in the process the Post Office employee was unprofessional !! Thank you Carl….you deserve a Gold Star !!!!!!… Chris

  15. Dear Sir,

    I had made complaint on ur customer care phone. Actually i had purchased LED TV which is under warranty. The speakers are not performing. The customer care personnel told me that it will be addressed with in 24 hrs but it is almost 48hrs and no one has turned up. I am brand loyal customer of sharp and i have all the electronics made up of sharp. If such laid back attitude continues then I have to switch over to some other brand. Its really bad on ur part.

    Thanks

    Hinal Jain

  16. Sir,
    I have SHARP LED,now the TV Repair i cant find the Authorized service centre in chennai,India,i request you that please send me a Authorized service centre info in chennai.
    Thanks
    E.Tamilmani

  17. Absolutely reprehensible! Purchased a Sharp Aquos 60 inch television, model LC-60LE55OU, in September of 2013. Starting getting vertical lines and then the screen went to black. Called Sears repair. Repairman came out and said its the screen and it’s not repairable. The TV is 2 years old!!!!. Spoke with Carl, a customer service manager, who stated there was nothing they could do. I SAY BS. Fix the TV or make it right. Over a $1000.00 for the TV and it’s done after 2 years. Stay away from Sharp. Have 2 Samsung’s and not a problem. I know what brand I will be purchasing from now on. RIDICULOUS!

  18. SHARP PRODUCTS ARE A JOKE. WILL NEVER BUY ANYTHING FROM SHARP AGAIN !!! BOUGHT A 65″ LCD T.V. AFTER 33 DAYS LINES APPEAR ACROSS THE SCREEN. TOOK IT BACK TO H.H. GREG ELECTRONICS SAID I WAS 3 DAYS PAST MY COVERAGE. BEEN 2 WEEKS TRYING TO GET SHARP TO FIX OR REPLACE IT. ON HOLD NOW FOR 36 MIN. WAITING ON A CUSTOMER SERVICE REP. TO ANSWER MY CALL. THINK ABOUT IT, MUST BE A WHOLE LOT OF COMPLAINTS TO FIELD. SHOULD HAVE STAYED WITH SAMSUNG. 9 YEARS AND NOT ONE ISSUE. DON’T LET THE GREAT DEAL FOOL YOU TOO. $ 1,500.00 AND ONLY 33 DAYS OF SERVICE. HOPE SHARP AND H.H. GREG GET WHAT THEY DESERVE OUT OF BUSINESS.

  19. Purchased a Sharp drawer microwave after less than 3 weeks in service the drawer would close properly about 30% of the time. I called for warranty service on September 22, 2015 never got a call or service.
    called again in November was on hold for ~ 1 hour. Still no service. Called a third time early December, after 1 hour and 20 minutes on hold I finally got to talk to some one. I was assured that they would take care of it and get a service rep out to make the repair. I requested a call from a manager. Several days later I got the call. Informed the manager that I had still not received a call from a service rep. Was promised that she would take care of the problem. Waited two days still no call. Called Sharp again and raised hell. Finally got the name and number of the service company and called them myself and set up an appointment time. Sharp customer service and warranty repair response is terrible and way below other manufacturers such as GE. I certainly am not impressed. I wish I had did more research before selecting a Sharp product.

  20. I am having a power problem with my 60iinch tv, purchased at Best Buy they are doing the repairs but we need a power board but it seems you guys do not have any. I say that because I have waited 3 weeks and still no board so the Geeks can not make the repair. I do find it very hard to beleave that a company your size that makes tv’s don’t have a power board to make repair. I have purchased 4 Sharp tv’s in the past for the reason best tv around but now I do not feel the same way. Sorry but I feel I have the right to vent.

  21. I bought a 70 inch Sharp Aquinas TV has lines going to call repair man out my face and the TV cannot be fixed I paid them $117 just to tell me that it can’t be fixed in a shark said they can’t do anything about it I will not be getting a refund I haven’t had TV that long thank sharp I’ll never buy another one of your televisions and I will be to a lot of people bought your product is it any good and you give people the runaround

  22. I bought a sharp Aquinas TV 70 inch and has lines going through it and sharp told me to call a repair man so I did $117 for them to tell me the TV cannot be fixed a call sharp today getting the runaround for the past two weeks on for them to tell me that I will not be getting any refund thanks sharp I will never buy another TV or anything that you make and I will be passing the word around about you

  23. Thank you Customer Service!! I purchased a Sharp microwave (R409YEA) several months ago. Approximately 6 – 7 weeks prior, the carousal plate cracked in half, while in use. Attempts to replace the plate caused massive frustrations, My initial call, to Sharp, stated the replacement plate was not in stock, with an approximate cost of $19.00. Several weeks transpired until I contacted Sharp, again. Still, no replacement plates in stock. I was given two ‘authorized distributors’ to contact. The first stated they do not stock Sharp parts.., the second, “found just 2 plates in stock” and one could be mine for $82.00 !! (This approximates the total cost of the microwave.) I was angry and threatened to return the product to Walmart with a detailed, incensed letter to both Walmart and Sharp and the promise never to purchase another Sharp product. Called Sharp and was given three additional distributors to contact and a request to call Customer Service if not satisfied. All three had no replacement plates. I called Customer Service and spoke with Sky. He listened to my frustrations, reviewed my case file (#8609798) and checked as to when stock would be replaced. As there was no date provided, he offered to replace the unit with the same model and ship out immediately. After submitting the proper requirements, it was sent and received within 2 days! This entirely exceeded my expectations and went ‘above and beyond’ good customer service. Naturally, I will always consider Sharp products and recommend Sharp to friends and family, as well. Again, thanks for ‘doing the right thing’! have attempted to email a copy of this to Walmart.., however, this has resulted in additional frustrations and find myself unable to make the contact. Thank you, again, Customer Service and Sky for your terrific service and response.

    R. Hahn
    Case #8609798

  24. I bought a Cash Register ref XE-A207 last month and sent the warranty card to Sharpserv Plymouth. It has been returned marked Gone Away, where should I send it if you are no longer at PL7 5JY ?.

  25. Customer repair rep, talked to 3 of your personel over a 4 day period.. lProblem can’t be solved and they will have to send a technician out. Still under warranty but their directions to get a technician out are not working!

  26. My friend bought a sharp tv 2 years ago. Now she has vertical lines on her tv. And spider lines on it. The Geek squad said it must have been impacted from the outside. IT WAS NOT!
    Now they are going to have to buy a new tv. I am totally unimpressed with your product. Good thing to keep in mind when buying a new one myself.

  27. Sharp customer service is TERRIBLE. I will now be encouraging everyone I know to buy anything but these products. We have an interactive whiteboard in our office and the display went out and they sent a replacement because it was shortly after warranty, but the replacement piece lasted less than a week. Now we were supposed to have another one “expedited”, but it has been 12 days and they can’t even verify for us if a replacement has shipped. Not too mention there’s no way to actually contact anyone besides tech support. Customer service “doesn’t have a phone”. This place is a joke.

  28. I have had 6 sharp’s but we got a sharp karaoke set my wife loves to singalong this one we had 1 year 1 mo,and the sound went so we tried to have it fixed thay said it was the amplifier went so we gave it to them now it has been 4 mo still not fixed,now when we check on it thay said it was discontenued, no more so what should we do ,all that money gone,thay can’t get partsthe unit is no more I thank thay should atlest get us the part.

  29. i bought a aquos tv nov. 23 2017. it had no set up manual .info. in box said in lieu of set manual to call for assistance in srt up. i have called numerous time s ,the phone was answered by robo. transfered to extension for assistanc, the phone goes to busy . apparantly no customer service avail.

  30. Tried to get help accessing a MX-3640 from my computer. was told that I had to call dealer. At 3:pm CST on Saturday I called dealer, Platnium Copiers They were closed have to wait till Monday, meanwhile I cant get my info printed. You need to have tech help open 24 hrs. or for some length of time Sat. and Sunday. You sell a lot of copiers around theworld

  31. REALLY SHARP,SEARS PARTS DIRECT SINCE NOVEMBR 2017,BEEN WAITING ON POWER BOARD,NO LUCK..SHARP SAY THEY DON,T SELL PARTS,REALLY SOMETHING YOU MAKE AND U DO NOT SELL PARTS,I THINK COMSUMER ADVOCATE SHOUL D HAV ETHIS PRODUCT TAKEN OFF MARKET.STILL WAITING ON SEARS BUT AS ALL COMMENTS WE ARE OUT OF BIG MONEY FOR A PIECE OF LEMON.

  32. i bought a microwave and that damn thing got on fire almost killed me i called sharp and send pictures and they said that since there was some stain on the wall they can’t do anything. i’m supposed to clean the microwave after every use. what kind of dumb person does that. i have the pictures i’ll post it online and people will see what garbage sharpe is. the worst customer service. the supervisor was idiot she didn’t even knew what she was saying. no wonder this company is going down.

  33. I purchased a model spc073 alarm clock 3 weeks ago and one of the lights on the numbers has already failed. When I read the warranty I found that I would have to mail it in and pay a $6.00 fee. That is the last Sharp product I will buy.

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