Contacting Sensa Customer Service Center
Sensa is a dietary supplement designed to work with the sense of smell, causing individuals to feel full. The product does not include stimulants, diuretics or fat blockers. Customers will not need to worry about counting calories, limiting food intake, meetings or fasting.
Similar to any product, customers can and will have questions and concerns. When they do, the company provides multiple ways to keep in constant contact, including, phone, email, traditional mail and through social media.
Phone Contact Numbers
The customer service department is available Monday through Saturday 10am to 7pm EST.
- Customer service: 1-866-514-2554
- Customer service (international): 1-310-683-0952
The customer service department is open Monday through Friday 9am to 5pm EST
- Customer service (Australia): 1800 882 408
The customer service department is available 24 hours a day, 7 days a week.
- Customer service (Canada): 1-888-2020-888
- TDD: 1-800-263-2900
- Fax: 1-877-2020-877
Sensa Products, LLC. 2301 Rosecrans Avenue #4100El Segundo, CA 90245 USA
OptiPharm Pty. Ltd.A5/2 Westall RdClayton VIC 3168
SENSA LLC. / USAVertriebsbüro DeutschlandLyoner Str. 3460528 Frankfurt
Customer Care Centre59 Ambassador DriveMississauga, ON L5T 2P9
The official Sensa website http://www.trysensa.com/ provides success stories, explains how the product works and provides medical testimonials. The website also features a link for the 30 day free trial offer. The company offers a way for customers to connect with the customer service team or its community, through their social media pages and Live Chat and Community Forums:
- Facebook: https://www.facebook.com/Sensa
- Twitter: https://twitter.com/sensaweightloss
- YouTube: http://www.youtube.com/SensaWeightLoss
Customer Service Email
Go to http://www.trysensa.com/contact-us.htmin order to submit a question or concern to the customer service department. The company recommends not submitting personal information such credit card numbers or social security information. We sent a message asking the customer service department if our credit card will be charged after the trial period ends. The anticipated response time is one business day. Customer from Germany and Australia can contact the company using the below email addresses.
We wanted to ask the tough questions when we contacted the customer service department. Several complaints we saw online claimed the company charges customers even if they return the free trial. When we called, we endured the automated system for more than 10 minutes. After the wait, we asked the agent how a customer ensures their credit card will not be charged after the trial period ends.
The representative explained in order for a credit card not to be charged, customers must cancel prior to the 30 day mark. In essence, customers should not wait until the final day, due to processing. We then asked how customers are refunded a charge. The agent explained customers must file a grievance and wait the allotted time frame.
We are glad the agent explained the process to us. What did the customer service team say to you when you called? Shout out your experiences with us below.