Contacting Sears Customer Service Center
Sears is one of those companies that appear to be teetering on the edge of closure, but they it sparks right back up and is suddenly popular again for a while. The official website for Sears allows customers to order all the merchandise brands available in stores and some items that may not be available in your local Sears. If you have questions about your Sears credit card or you need customer service support, you can find both on the Sears customer service website.
Phone Contact Numbers
Sears offers various products and services – so there is more than one number customers can use to contact the service department.
- Sears Stores customer service: 1-800-549-4505
- Sears online customer service: 1-800-697-3277
- Sears customer service (Spanish): 1-800-377-8634
- Sears delivery: 1-800-732-7747
- Sears installation: 1-800-326-8738
- Sears parts: 1-800-366-7278
- Sears repair: 1-800-469-4663
- Sears computer repair: 1-800-877-8701
- Sears Craftsman club: 1-800-682-8691
- Sears Shop Your Way Rewards: 1-800-991-8708
Despite a ton of contact information on the Sears customer service website, there is no mailing address. We looked up the corporate address for customers who wish to contact customer service about a problem, complaint or compliment.
Sears Corporate Office
3333 Beverly Road
Hoffman Estates, IL 60179
You can find information on all Sears products and services on the official website at http://www.sears.com. The company specializes in high-end name brands and products, so prices are higher than competitors like Wal-Mart and Target. Sears is also available to maintain machinery, repair machinery and appliances, improve your home, clean and install appliances.
Customer Service Email
It appears the email address to Sears customer service is a secret. The company does allow customers to contact a representative using a Sears contact form on the website. We filled out the contact form to ask for the direct customer service email address. Let’s see how long it takes for Sears customer service to answer.
Our call to Sears customer service was not great. We were greeted with an automated interactive system, which is common in retail services. We pressed 0 to pass through the system, but the recording just kept starting at the beginning. After pressing 0 four times, we were placed on hold for a representative. There was no wait music, just a message about the call possibly being recorded and silence. We waited more than five minutes on hold before a rude representative answered the call. We asked about a customer service email and we were told to check the website and the representative disconnected the call. We tried a second time, waited more than five minutes again and reached a friendlier agent, but the response was the same. No customer service email address.