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Contact Sea World Customer Service

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Contacting Sea World Customer Service Center

Sea World is a huge water park adventureland with three locations in the US – San Diego, San Antonio and Orlando. Travelers can visit the official website for each of these locations to find out more about the park, purchase tickets and contact customer service.

Contact Info:

Phone Contact Numbers

The Sea World phone number information here is based on the three parks. Each park offers different contact information.

  • Sea World San Diego: 1-800-257-4268
  • Sea World San Antonio: 1-800-700-7786
  • Sea World Orlando: 1-800-700-7786
  • Sea World Orlando Dining: 1-888-800-5447
  • Sea World Orlando Groups: 1-866-781-1333

Mailing Address

You can address your letter to the customer service department for the park you need to contact. If you’d like to contact more than one park, email or phone contact may be a better idea. Sending a letter to customer service may not spark contact from Sea World.

SeaWorld San Diego500 SeaWorld DriveSan Diego, CA 92109

Or

SeaWorld San Antonio10500 SeaWorld DriveSan Antonio, TX 78251

Or

SeaWorld Orlando 7007 SeaWorld DriveOrlando, FL 32821

Official Website

Sea World’s official website leaves much to be desired because there is nothing about the company as a whole. You have to choose one of the three parks to find out anything about Sea World. The main location is the Orlando Sea World because it is located near Walt Disney World. You can find the starting page for Sea World at http://seaworldparks.com. From there you’ll need to choose San Diego, San Antonio or Orlando.

Customer Service Email

Email addresses are listed for each of the Sea World parks. Choose the email address for our park and use your personal or business email to contact Sea World customer service. Don’t send financial or private information via email for security reasons.

You can also email the Lost and Found department SWC-LostandFound@seaworld.comif you’ve lost something at the park.

Our Experience

Calling the customer service department was difficult at first, but ended on a positive note. We listed to the typical automated system attempting to decipher the choices. One after another, the choices didn’t connect with the customer service department. Finally we pressed 0 twice and the call went directly to a live agent.

Our inquiries surrounded around receiving discounts for booking large parties. To our delight, the agent explained the company in fact offers discounts for parties of 25 our more. The agent was even prepared to take our reservation, no need to transfer to another department. Sea World has one of the best customer service teams in the industry. Were you pleased with the outcome of your customer service experience? We want to hear from customers just like you.

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Rating: 1.8/5 (5 votes cast)
Contact Sea World Customer Service, 1.8 out of 5 based on 5 ratings
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24 Comments on “Contact Sea World Customer Service
  1. Terrible service horrible service. Went to sea sea world before and they had a water area . Went online ordered sea world tickets to find out there is no longer a water area unless you want to pay 30.00 more. I did not realize this till after I ordered tickets . So I called and got horrible service woman offered to cancel my order and place a new one and I would get my money back in 3-5 days well I will be there in 2 days . So they want to double charge my checking account. When you think of sea world you think of water well no water unless you pay 100.00 a ticket . Outrageous and crazy prices and customer service is worthless !!!

    • My wife and Son went to Sea World this past Sunday. My wife works Tri City Medical Center in Oceanside, CA. She had tickets given to her from her Hospital that offered free admission as she is an R.N. with decades of acute care experience. After being charged for parking she was told that her admission was reduced to 50% = $100.00 for her & $100.00 for our Son: total $200.00. When she inquired as to the offer for free admission, she was informed that was for 1st responders only. My wife has worked in TCMCs ER and as such run the paramedic base station radio. As such she is in charge of said 1st responders when they are within TCMCs emergency care area. She had to go on “runs” with paramedics to keep her ER base station certification valid. As an R.N. with over 4 decades of acute care experience caring for sick, suffering, and sometimes dying patients, she has 1000 times the 1st responder status that Sea World says is necessary for free admission. SHAME ON YOU SEA WORLD FOR YOUR LACK OF COMPASSION FOR A PROFESSIONAL R.N. WHO HAS GIVEN HER LIFE, HEART, AND SOUL, IN CARING FOR OTHERS!

  2. Just an interesting fact about seaworld. They steal the baby whales from their mother in the wild. The mother typically follows the boat as far as she can while crying in a manner different than whales usually communicate. She typically spends the rest of her life crying in his manner and often dies sooner than normal, apparently the stress of having a calf taken from her, as she seems to act like she is searching for the calf for the rest of her days.

  3. Only hope someone will send me the # for lost & found as I am unable to call about prescription glasses left in locker#6 at San Antonio & I filed a claim, with no answer!!

  4. I understand what you do for animals. I know you rescue all over the world and bring awareness to millions. But is keeping these animals outside their natural habitats and away from their natural born families in some cases so that world citizens can make your corporation Billions of dollars the only way. I don’t think so. Blackfish was one sided. I see the difference between CNN and Fox News so I know the story off all the good you do was not shown in the film. That being said, doing good does not give you the right to do bad. Those animals are majestic and should be enjoyed in their natural habitats with their families. I don’t feel training them is their purpose for the planet. They are creatures that should not be held in tanks. Man cannot build a large enough tank to make them happy. Planet Earth has already made the only fish tank we would ever need. I am strongly against you holding those beautiful mammals in captivity. I am not an animal rights activist but after seeing what you do to animals put me on the fast track to becoming one. Please see that making money is not as important as keeping theses animals free from humans. We are land creatures. They are ocean going creatures and should be kept there. I strongly support all you do to save injured and hunted species and hope you continue to do good things for all creatures. Sea World needs to come to grips with the fact that it is not our right to take animals out of the wild for profit but only for rehabilitation. Thank you.

  5. I have a RIGHT to put comments on here FREEDOM OF SPEACH!! If you don’t likeys tuff truth hurts doesn’t it?? FREE TILLY FREE tilly every time you remove a comment of mine I shall just write another till you learn a lesson and keep it there OK!!

  6. As a future parent to be. I just want to say that I will never take my daughter to SeaWorld. Your commercials might have brought people to visit the parks back in the 70’s 80’s and 90’s but were a whole new generation and the way SeaWorld has the orcas in captivity is wrong and we all know it. It sadness me to see how you guys are making your money off other peoples back and the exploitation of wild life. I rather take my little one on a boat and whale watch the animals in there natural habitat.

  7. I see yet again you have removed one of my pos after I explained to you BRAIN dead idiots the LAWS on FREEDOM of speech?? I guess its just english your RAIST towards then? I will express my thoughts to you people how ever I like I’m not being racist towards anyone there for leave them up or I’m going to kick up the biggest storm over here about you guys,you know what your doing with them orcas is totally WRONG and SICK!! Why do you use what is classed has animal ABUSE in england to extract semen from tilly?? NOT normal!! And why do you think these beautiful mammals are called killer whales even though they have never killed a human in the wild what does that tell you do have any brain cells also how can no one at sea world have known after the first ACCident NOT murder at sea world that the two females were pregnant???? Derrrrrrrr shouldn’t you have known that and obviously the whales will get pissed off doing stupid tricks all day and not being rewarded for making them look dumb when will you all learn when another trainer or dumb wit visitor decides they want to stay behind to try play with the whales ends up dead again use that thing in your heads called a BRAIN and release TILLY your the only murderers!! They wasn’t put on earth to live in tanks were they and your not helping them in any way shape or form stop being CRUEL!! And leave my comment where it is because if not ill continue leaving them till you finely do!! You guys really disgust me!! Money money money that’s all you care about NOT the whales well fair!!

  8. So when you people going to do the RIGHT thing and let tilly go then hopefully the rest including the dolphins?? Make money another way or are you going to wait for another trainer to be killed by ACCIDENT??!!

  9. Do you offer the disabled on social security any type of comp. or deeply discounted yearly passes to your park ? If so how do I obtain 2 passes ?

  10. Question? You recon you help orcas dolphins etc and have breeding programs how is it your helping them by keeping tilly on his own when you know they live in pods in the wild(FAMILY) HMMMMMM????

  11. Horrible experience! The animals are used and abused for entertainment, specially the orca and dolphins. Wish this place will be shut down and people will never pay to see animals being used and abused for entertainment!!!
    We will NEVER go back again!

  12. Has anyone ever lost a phone at Sea World Orlando, only to be told its been recovered and will be heading to customer service, and have it never make it there. We spent 5 hours of our park time with security, orange county sheriffs, only to go home empty handed 4 days later. We even brought a witness who turned in the phone to an employee of the park to security,only to have Sea World claim, that they cant prove OUR phone was ever turned in. The worst part is, no phone was ever turned in, so you can see that someones phone was kept by an employee. I am just wondering how often items are lost in the park and are never recovered back to the original owners?? It sure seems like Sea World would take a different stand to value its customers, and not dishonest employees.

  13. we recently visited your park again this year and felt very disrespected. my boyfriend is canadian military and last year we got in free for hero salute which we thought was very nice this year we got 10% off we also were with another military couple that is american and they got in free. military is military no matter what country so if this the way you run your park we will not be back….

  14. I’ve just watched the documentary Blackfish about SeaWorld and your practices. I want you to know that SeaWorld won’t see a dime of my family’s money until your practices change and I am making sure everyone I know knows about this

  15. Hi I’m back your worsr nightmare :) seems clear to me from every ones comments on here that what you do for a living is totally not right!! Making money from wild animals that you know don’t belong at DISGUSTING sea world and cause them nothing but ill health and stress and can’t move around has freely has they can in the ocean it really does make me vomit that you people know how they live in the wild but still keep them in tanks for entertainment/profit just don’t get why you continue to cause SUFFERING to these beautiful majestic and inteligent animals let tilly live out the rest of his life free and happy because he sure has shit aint happy at the moment is he?you should all be ashamed of yourselves punishing an inocent animal because of you mistakes and wrong doings!!!!

  16. Loved it! The shows were so entertaining; the trainers and performers do a great job. The all should be commended. The park is very well kept, well-landscaped, beautiful. Restrooms are plentiful and clean. Food is so good…. SO good!! We spent a long day there and loved every minute

  17. I haved a problem to purchase the ticket all I need that to check out to print the ticket but there want me to created the password I haved tried to do it so many times but can not do it would anyone help me to do or send the ticket to my email address for me to print out

  18. Please I need to talk with somebody … Because my contract was only for 1 year … Started August 3 2013 and finish August 3 2014…. Today I was in my bank you still taking money from my account … Why it’s happen that ???? Some can call me … Because I call many many times … No body answer me only the machine it’s talking and talking … Againg please I need to talk with somebody of seaworld if San Diego … Thanks a lot!!!!!!!!

  19. WE VISITED YOUR SAN DIEGO PARK ON SAT. SEPT. 13 AS WE WERE WALKING AWAY FROM THE “LUNCH WITH THE WHALES” AREA AXEL DIROLF CAME OVER & INTRODUCED HIMSELF TO US AND ASKED IF WE LIKE TO BE HIS GUEST FOR LUNCH AT THE “LUNCH WITH THE WHALES”. WE WERE MORE THAN HAPPY TO ACCEPT HIS INVITATION. I HAVE TO TELL YOU THAT OUR WONDERFUL DAY AT SEA WORLD WITH OUR SON, DAUGHTER-IN-LAW, AND 2 GRANDSON’S BECAME A TRULY DREAMLIKE EXPERIENCE. ALL WE COULD TALK ABOUT THE REST OF THE DAY WAS WHAT A GREAT LUNCH WITH ENTERTAINMENT THAT WE HAD. WORDS CANNOT EXPLAIN HOW THANKFUL WE ARE FOR AXEL’S HOSPITALITY / KINDNESS. I AM QUITE SURE OUR ALMOST 3 YEAR OLD GRANDSON WILL REMEMBER IT AS ONE OF THOSE SPECIAL MOMENTS. AGAIN, FROM THE BOTTOM OF MY HEART…THANKS TO AXEL. I OWN MY OWN BUSINESS AND CAN ONLY HOPE MY EMPLOYEES ARE AS WONDERFUL AS AXEL WAS.

  20. amazing experience with Todd Glazebrook at Animal Connections. the up close & personal VIP interaction with the exotic animals is a once in a lifetime type event. his very easy-going and personable dispensing of knowledge about each of the animals was tremendously enjoyable ! appreciate so much also how the other trainers assisted and joined-in our very memorable experience.

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