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Contact Sallie Mae Customer Service

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Contacting Sallie Mae Customer Service Center

Sallie Mae is a huge company that is well-known for handling student loan accounts, but the company also handles insurance, 529 plans and banking services. If you are a student or parent of a student with a Sallie Mae loan, you’ll need to use the official website to access for account, make payments, request forbearance and deferment extensions and manage your loans.

Contact Info

Sallie Mae offers customer service information for phone, mail and email contact.

Phone Contact Numbers

Customer service hours are available between 8 A.M. and 8 P.M. Monday to Thursday. Shorter hours are available on Friday from 8 A.M. to 8 P.M. We did not find any hours on Saturday and Sunday. All customer service hours are EST.

  • Account Customer Service: 1-888-272-5543
  • TDD Customer Service: 1-888-833-7562
  • Account Customer Service (Direct): 1-317-570-7397
  • Customer Service Fax: 1-800-848-1949
  • Sallie Mae Insurance: 1-877-527-2370
  • 529 Plans: 1-877-529-2980
  • Banking Customer Service: 1-877-346-2756

Mailing Address

The mailing addresses listed here are for all services provided by Sallie Mae. General correspondence mailing addresses are the ones typically used by customer who want to send comments and other correspondence to Sallie Mae.

Sallie Mae – Loan Payments
P.O. Box 9532
Wilkes-Barre, PA 18773-9532

Sallie Mae – Cosigner Payments
P.O. Box 9555
Wilkes-Barre, PA 18773-9555

Sallie Mae – General Correspondence
P.O. Box 9500
Wilkes-Barre, PA 18773-9500

Sallie Mae Insurance Services
241 A Street
Ste. 104
Boston, MA 02210

Sallie Mae 529 Plans – Upromise Investments, Inc
95 Wells Ave.
Ste. 160
Newton, MA 02459

Sallie Mae – Banking
P.O. Box 30531
Tampa, FL 33630-3531

Sallie Mae – Banking (Deposits)
P.O. Box 4534
Carol Stream, IL 60197-4534

Official Website

Customers with one or more Sallie Mae accounts can access the official website at https://www.salliemae.com/. You will need a user ID and password to log in to your account. There are contact opportunities for logged in customers that are not available to the general website visitor. Logging in also prefills in some of the information for email communication.

Customer Service Email

The customer service department can be reached by email using the online general correspondence form. If you are interested in emailing the customer service department for Sallie Mae Banking, contact salliemae@banking.salliemae.com.

Our Experience

Considering colleges and universities are open throughout the entire year, the customer service department did not have us waiting. We sat through the automated system prior to speaking with a customer service representative. Customers must enter their account information or social security information. In order to alleviate this, customers must wait. When we were connected to the customer care department, we encountered an alarming message. The approximate wait time was 10 to 15 minutes. The other option was to have Sallie Mae return your call.

We waited on hold 25 minutes before we could speak with a customer service representative. As any customer could attest, our experience was not optimal. Although the company addressed our concerns regarding applying for student loans, the wait times were unacceptable. What do you think of Sallie Mae customer service department? Share your thoughts below.

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Rating: 1.8/5 (8 votes cast)
Contact Sallie Mae Customer Service, 1.8 out of 5 based on 8 ratings
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21 Comments on “Contact Sallie Mae Customer Service
  1. The customer service for this company is absolutely horrific. I have never had to deal with people so rude and disrespectful in my life. I asked to speak to a supervisor and even he was rude. When I asked to speak to someone above him he refused. The conversation ended with me just hanging up. They say they can help an there are options there are none what so ever. I feel belittled ever single time I speak with someone from there.

  2. Horrible phone customer service every time I’ve called. I can’t believe these are the people who gave me money to go to grad school. They seem unable to comprehend basic ideas like ‘I want to round off my monthly payment amount.’ Why can’t I do that online anyway?

  3. SallieMae has just taken over my loans on behalf of the Direct Loans and I am quickly finding out that are an awful company to deal with. For starters I applied for an Income-Based Repayment Plan, which I was accepted for. My payments for the first 11 were around the $200 range but after the 11 months jump yo almost $800 a month. This should be fun to deal with when the time comes. Next I needed to change the day of my payments, so I sent an e-mail, which is one of their options, but they do not provide enough space to type a decent message. There is only enough space for one or two lines. Finally yesterday January 8 I received a letter from them that states I have 10 days from the date of the letter December 30, 2012 to sing and send back to certify that my loans were used for the purposes of higher education. It is very clear to me that this company has no desire to help anyone. They are greedy and just awful.

  4. MY GOD!!!!!!!!!!!!!!!
    The worst experience ever with customer service.
    They do not know how to answer questions.
    I ended repeating myself five times to get the right answer.
    They are not located in US thus, they do not speak English.
    Also, they do not let you speak to the supervisor.
    I was on the phone for one hour with so much frustration.

  5. Sallie Mae has a recorded message from 765-283-3000 that keeps calling for a person that has never worked here! They call numerous times a day and has been calling for years! I can’t get anybody to remove our company phone # from their records so they will stop calling here! Debt collectors are suppose to be calling a place of business anyway! Just shows that Sallie Mae really needs to update their records!!

  6. Have been on phone many times within a week to get my loan payment posted to correct account. They prepaid 1 loan for 6mths and didn’t put any towards the loan it was to go to so I’m delinquent on that account!!! I just talked to someone who said she couldn’t find documentation re: the request for reapplication of the loan payment- I’ve called several times and even talked to a supervisor about this and nothing documented???? They’ve done this before and it’s only taken 3-5 business days to correct and I’m told 3-5 bus days and then told 7-14bus days for them to correct their mistake!!!

  7. Sallie Mae’s Slogan should be:
    “Every Student’s Nightmare begins with Sallie Mae”

    Mission Stmt should be:

    “We strive to ruin’s people’s lives…one student at a time”

  8. The worst customer service ever!!! Who ever heard of a company hiding their physical address so you can’t sent important documents via FedEx. Come on, get it together.

  9. Every time I called I was treated like scum. That is the best way to put it. I went through 5 or 6 different so called customer service people and no one could help me. All I need is a fax number to fax papers to. Lost my job, can’t pay the high payment and thanks so much for your help!!!!!

  10. The representative do not know what they’re talking about 90 percent of the time I’ve been lied to many times, Two different people have told me two different things on multiple occasionsand it’s ridiculous!! I wish I never would have gotten a loan through these people!

  11. Per Sallie Mae conveniently misleading billing technique I overpaid my account by approximately $1000.00. The billing to send more monies is still coming despite me paying the last quoted amount twice. $492.00. Yesterday my quoted balance was $492.00. Today the balance is $300.00. All I am requesting is a thorough audit of my account be made and the over payment be refunded to me. In am thoroughly frustration by this blatant attempts of fraud or theft. I will be mailing copies of my cashed checks since March. Please help

  12. Per Sallie Mae conveniently misleading billing technique I overpaid my account by approximately $1000.00. The billing to send more monies is still coming despite me paying the last quoted amount twice. $492.00. Yesterday my quoted balance was $492.00. Today the balance is $300.00. All I am requesting is a thorough audit of my account be made and the over payment be refunded to me. In am thoroughly frustration by this blatant attempts of fraud or theft. I will be mailing copies of my cashed checks since March. Please help

  13. I have been calling their phone numbers and all I get is some darn noise that sounds like a hysterical car door chime when you leave the driver’s door open. I am so sick of Sallie Mae. I wish I would have never went to college sometimes because it almost seems like it wasn’t worth it when you have to go into debt, especially with Sallie Mae. They are worthless and it doesn’t surprise me that their phone numbers are not working properly. They don’t want to talk with you and help.

  14. Not only are they horrific but I believe they are misappropriating our funds. I have been paying them double what they request and they now say I am in arrears. They refuse to allow me to speak to a supervisor. All they do is threaten, tell me the call is being recorded, but when I tell them I am also recording the conversation they hang up. The only way we are going to solve our problems is to write the President, Senators and Congressman. Maybe if our letters reach the proper please these ignorant workers will straighten up.

  15. Sallie Mae needs to be sued. They are ruining people lives and the government shouldn’t have bailed them out of bankruptcy. The Department of Education or the Government needs to intervene and stop the madness. HELP NEEDED ASAP!!!!!!!!!!

  16. Sallie Mae won’t allow me to request a lower monthly payment plan despite my reduced salary. And they call twice a day, every day – Sundays included. All they want to do is pass me off from person to person to negotiate “when I can pay”, not IF I can pay. Horrible customer service. Hard to get in touch with, except when it’s time to pay up. Wish I never borrowed from them. Why are they allowed to treat people this way? Who monitors them?

  17. This company is, hands down, the biggest train wreck around! It’s a shame that such a shady company can ruin the credit of literally millions of people because of the epic levels of ineptness. They don’t care about their customers – just about making lots of money! Also – they send their jobs overseas. Why not employ AMERICANS that have gone through the time and expense of getting an education!

  18. I have dialed in 7 times in a row and have been disconnected on your end every time after I hear the calls may be monitored speech I get hung up on

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