Contacting Sallie Mae Customer Service Center
Sallie Mae is a huge company that is well-known for handling student loan accounts, but the company also handles insurance, 529 plans and banking services. If you are a student or parent of a student with a Sallie Mae loan, you’ll need to use the official website to access for account, make payments, request forbearance and deferment extensions and manage your loans.
Sallie Mae offers customer service information for phone, mail and email contact.
Phone Contact Numbers
Customer service hours are available between 8 A.M. and 8 P.M. Monday to Thursday. Shorter hours are available on Friday from 8 A.M. to 8 P.M. We did not find any hours on Saturday and Sunday. All customer service hours are EST.
- Account Customer Service: 1-888-272-5543
- TDD Customer Service: 1-888-833-7562
- Account Customer Service (Direct): 1-317-570-7397
- Customer Service Fax: 1-800-848-1949
- Sallie Mae Insurance: 1-877-527-2370
- 529 Plans: 1-877-529-2980
- Banking Customer Service: 1-877-346-2756
The mailing addresses listed here are for all services provided by Sallie Mae. General correspondence mailing addresses are the ones typically used by customer who want to send comments and other correspondence to Sallie Mae.
Sallie Mae – Loan Payments
P.O. Box 9532
Wilkes-Barre, PA 18773-9532
Sallie Mae – Cosigner Payments
P.O. Box 9555
Wilkes-Barre, PA 18773-9555
Sallie Mae – General Correspondence
P.O. Box 9500
Wilkes-Barre, PA 18773-9500
Sallie Mae Insurance Services
241 A Street
Boston, MA 02210
Sallie Mae 529 Plans – Upromise Investments, Inc
95 Wells Ave.
Newton, MA 02459
Sallie Mae – Banking
P.O. Box 30531
Tampa, FL 33630-3531
Sallie Mae – Banking (Deposits)
P.O. Box 4534
Carol Stream, IL 60197-4534
Customers with one or more Sallie Mae accounts can access the official website at https://www.salliemae.com/. You will need a user ID and password to log in to your account. There are contact opportunities for logged in customers that are not available to the general website visitor. Logging in also prefills in some of the information for email communication.
Customer Service Email
The customer service department can be reached by email using the online general correspondence form. If you are interested in emailing the customer service department for Sallie Mae Banking, contact firstname.lastname@example.org.
Considering colleges and universities are open throughout the entire year, the customer service department did not have us waiting. We sat through the automated system prior to speaking with a customer service representative. Customers must enter their account information or social security information. In order to alleviate this, customers must wait. When we were connected to the customer care department, we encountered an alarming message. The approximate wait time was 10 to 15 minutes. The other option was to have Sallie Mae return your call.
We waited on hold 25 minutes before we could speak with a customer service representative. As any customer could attest, our experience was not optimal. Although the company addressed our concerns regarding applying for student loans, the wait times were unacceptable. What do you think of Sallie Mae customer service department? Share your thoughts below.