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Contact Saks Fifth Avenue Customer Service

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Contacting Saks Fifth Avenue Customer Service Center

Saks Fifth Avenue is a high-end clothing store commonly found in malls across America. Just because a store’s merchandise cost more than other retail stores doesn’t mean the customer service, quality or care taken to treat customers right is better. There are thousands of customers who contact Saks Fifth Avenue customer service every year using the following contact information.

Contact Info:

Phone Contact Numbers

Your call to a Saks Fifth Avenue customer service representative will be answered 24 hours a day. You will have to move through an automated system, but live agents are always on call for customer support.

  • Sales: 1-877-551-7257
  • Sales Direct: 1-601-592-2860

According to Saks Fifth Avenue, all issues with in-store purchases need to be addressed by the store, not customer service. There is a phone number printed on the receipt that customers should use to contact the store. There is no mention of what customers should do if they have issues with the store or store employees.

  • Credit Card Support: 1-800-221-8340
  • SaksFirst: 1-800-871-7257

Call between 9 AM and 7 PM Monday to Friday, EST.

Mailing Address

The corporate address is not openly listed on the Saks Fifth Avenue customer service page, but there is a corporate website with the address. If your issue has anything to do with your Saks credit account, do not include any credit card or personal information in your letter. Call the credit department and talk with a representative.

Saks Fifth Avenue Attn: Customer Service 12 E 49th St New York, NY 10017

Official Website

The official site for Saks Fifth Avenue is http://www.saksfifthavenue.com, but you’ll also find important contact information on the corporate website https://www.saksincorporated.com. If you have an account with Saks Fifth Avenue; you’ve ordered online or you currently have a credit card, log in to your account before sending an email or chatting with customer service. Once logged in the Saks representative will have access to additional information to speed up the response.

Customer Service Email

For customers who’d rather send an email as opposed to calling or writing to Saks Fifth Avenue customer service, the email form is located at http://www.saksfifthavenue.com/html/cust_service/cust_service.jsp?catID=0&prp8=t12&bmUID=jIp9n9a#. You can also contact Saks via social media, if desired.

Our Experience

We called the company and within 90 seconds, we were speaking with an agent. We asked the customer service agent if customers could return an online purchase to the stores. The explanation we received was yes, but the customer must have the invoice from the original purchase in order to receive a refund or exchange the item. Customers cannot visit a store and claim to have purchased the item online and receive a refund.

Overall the experience was something we expected from a high-end retailer. Do you have a different story to tell? Take a few minutes and comment below.

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Rating: 1.0/5 (2 votes cast)
Contact Saks Fifth Avenue Customer Service, 1.0 out of 5 based on 2 ratings
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4 Comments on “Contact Saks Fifth Avenue Customer Service
  1. I have been a longtime customer and supporter of Saks. This complaint involves the OffSaks5th store in Petaluma, CA.
    For the 2nd time in 2 months the customer service has been unacceptable.
    I understand Saks is under new ownership/management and is NOT empowering your sales people to resolve customer issues, thus causing very bad service.
    I made a $480 purchase at the off Saks in Petaluma yesterday (Tues 4/15) and forgot to present the Outlet discount card for $25. 15 minutes after my purchase, I returned to the store ans asked to be credited the measly $25. After 3 sales associates asked if I had spent over $150, and confirmed 3x (I had just left the store 15 minutes prior) they spent 30 minutes trying to credit, re ring, and exchange my 3 items for the $25 credit, and were unable to provide the $25 credit. The new manager on duty said she couldn’t void the sale because Saks new parent company had not yet provided her with a new PIN #. Really?? needless to say: unhappy client, unhappy manager and unhappy and frustrated sales associate. and NO Refund! I left the store very angry.

  2. Thought about this comment for several years so now I am going to comment. I shop on El Paseo, Palm Desert Ca. To my discomfort the clerks appear uninterested in even saying hello. The ladies in lingerie are always lovely however the rest of the store is aloof at best and makes one feel like not entering. The clerks are chatting with one another or on ipads anything but gracious. Is this a practice Saks encourages? It is so prevalent in this store I think if this is not what Saks wants customers to see or feel then perhaps a refresher course is in order on how to treat a potential customer. In fact I have seen very few people in the store shopping maybe there is a good reason. Whatcha think?

  3. I have been a long time customer and will continue to be but, this past December I had a situation that made me feel very uncomfortable with your sales advertisement practices which I find deceiving in nature. I shopped at Sacks off 5th on Palm Beach Lakes Blvd in West palm Beach.
    On the windows the store had a 40% off of entire purchase red banner or sign. When it was time to pay they said that it did not apply to my purchase . My bill was 1400.00 and I have no problem with that but, if you are going to advertise 40%off of the entire purchase , do it. If I buy in Sacks is for a reason , quality, professionalism and honesty in advertisement campaigns. I hope that this was an isolated case but, none the less disruptive.
    I can expect that type of deceiving advertisement from lower end stores like Walmart or Target but not from Sacks.
    I hope that you get back to me as soon as possible to mitigate my recently discomfort over this kind of practices.
    Thank you in advance.
    Dr Joaquin Garcia

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