Contacting Saks Fifth Avenue Customer Service Center
Saks Fifth Avenue is a high-end clothing store commonly found in malls across America. Just because a store’s merchandise cost more than other retail stores doesn’t mean the customer service, quality or care taken to treat customers right is better. There are thousands of customers who contact Saks Fifth Avenue customer service every year using the following contact information.
Phone Contact Numbers
Your call to a Saks Fifth Avenue customer service representative will be answered 24 hours a day. You will have to move through an automated system, but live agents are always on call for customer support.
- Sales: 1-877-551-7257
- Sales Direct: 1-601-592-2860
According to Saks Fifth Avenue, all issues with in-store purchases need to be addressed by the store, not customer service. There is a phone number printed on the receipt that customers should use to contact the store. There is no mention of what customers should do if they have issues with the store or store employees.
- Credit Card Support: 1-800-221-8340
- SaksFirst: 1-800-871-7257
Call between 9 AM and 7 PM Monday to Friday, EST.
The corporate address is not openly listed on the Saks Fifth Avenue customer service page, but there is a corporate website with the address. If your issue has anything to do with your Saks credit account, do not include any credit card or personal information in your letter. Call the credit department and talk with a representative.
Saks Fifth Avenue Attn: Customer Service 12 E 49th St New York, NY 10017
The official site for Saks Fifth Avenue is http://www.saksfifthavenue.com, but you’ll also find important contact information on the corporate website https://www.saksincorporated.com. If you have an account with Saks Fifth Avenue; you’ve ordered online or you currently have a credit card, log in to your account before sending an email or chatting with customer service. Once logged in the Saks representative will have access to additional information to speed up the response.
Customer Service Email
For customers who’d rather send an email as opposed to calling or writing to Saks Fifth Avenue customer service, the email form is located at http://www.saksfifthavenue.com/html/cust_service/cust_service.jsp?catID=0&prp8=t12&bmUID=jIp9n9a#. You can also contact Saks via social media, if desired.
- Facebook: http://www.facebook.com/saks
- Twitter: http://twitter.com/#!/saks
- Pinterest: http://pinterest.com/saks
- Tumblr: http://10022-shoe.tumblr.com/
We called the company and within 90 seconds, we were speaking with an agent. We asked the customer service agent if customers could return an online purchase to the stores. The explanation we received was yes, but the customer must have the invoice from the original purchase in order to receive a refund or exchange the item. Customers cannot visit a store and claim to have purchased the item online and receive a refund.
Overall the experience was something we expected from a high-end retailer. Do you have a different story to tell? Take a few minutes and comment below.