Contacting Safeway Customer Service Center
When M.B. Skaggs open his first store in the early parts of the 20thcentury, he had a vision. This vision was to provide value to the customer with little profit margin. Within a decade, Skaggs merged his business with Safeway. And the rest is history. Now the company is the parent company for grocery retailers Vons, Randalls, Tom Thumb, Genuardi’s and Carrs.
Although the size of the company has grown by leaps and bounds, the message to the customer remains the same. The company wants to enhance the shopping experiences of every customer by providing the best possible customer service.
Customers have the ability to contact the customer service department by email, traditional mail, by phone and through social media.
Phone Contact Numbers
- Customer Service: 1-877-723-3929
- Customer Service (Canada): 1-800-723-3929
- Specialty department (Canada): 1-888-391-9759
- TTY: 1-877-723-3929
- Grocery deliveries: 1-877-505-4040
- Public Affairs: 1-925-467-3000
SafewayP.O. Box 29093Phoenix, AZ 85038-9093
Safeway Public Affairs5918 Stoneridge Mall Rd.Pleasanton, CA 94588
The official Safeway website http://www.safeway.com/IFL/Grocery/Home features information to better enhance the customer experience. Customers can locate the nearest store, review meal solutions and recipes, learn how to improve overall health and wellbeing through healthy living and visit the corporate blog. Customers can also sign up for the rewards program and shop for groceries online.
Customer Service Email
Customers can contact the customer service department by visiting the customer contact page http://www.safeway.com/ShopStores/Comments. The company recommends not sending personal information such as your social security number in the message. We sent an email to the customer service department asking for the hours, considering this information was not available for customers on the website.
Additional ways to contact the customer service department include:
When we contacted the customer service department, we encountered the standard automated system. We endured several minutes of options unrelated to our quest to speak with a customer service representative. After waiting for more than 5 minutes on hold, an agent answered our call. We asked the customer service representative if the customer service department had a dedicated email address and not the standard customer contact form. The answer provided was Safeway does not have a dedicated email address for customer questions and concern. The only dedicated email address was for investor relations.
The overall experience did not meet our expectations. We were not pleased with the level of customer service. If you were pleased, we want to hear your story.