Contacting SafeLink Customer Service Center
SafeLink is cellular phone service provided to income eligible customers throughout the United States. Aside from income eligibility, customers must also receive some form of Federal public assistance such as Medicaid or food assistance. Prior to applying for service, customer must ensure they are at or below the Federal poverty level.
The service is provided by TracFone, one of the largest prepaid wireless companies in the world. Customers do not need to worry about a bill, a contract, credit checks or hidden fees. But if the customer has a concern with the phone or service, they are free to contact customer service.
Phone Contact Numbers
Customer service is available Monday through Saturday, 8 am to 10pm EST. On Sunday, the customer care line is available 8 am to 7pm EST. In the event a problem arises after the designated times, customers can either mail the company or send an email. Existing customers are recommended to provide details of the phone and service for optimal care.
Plan changes and enrollment: 1-800- 723-35465
Customers send mailed correspondence here:
Attention: Executive Resolution Department
9700 NW 112th Ave.
Miami, FL 33178
The official Safelink website https://www.safelinkwireless.com/Safelink/ provides a hub of information for the customer in order to apply for service or check on the status of the account. Customers can also purchase additional minutes due to the program only providing 250 free minutes. In the event there is a change to your eligibility, the website allows customers to change existing plans.
An important part of the process is to verify an annual eligibility in order to not disrupt service.
Customer Service Email
Customers wanting to contact the customer service department after hours can email here http://www.tracfone.com/contact.jsp?task=contact. The email service is available for new and existing customers. We sent an email asking about the income eligibility. We received an automated response stating a customer service representative will answer our concern within 24 hours.
Upon calling SafeLink, customers are required to select 1 for English or 2 for Spanish. The automated system continues for approximately 3 minutes prior to directing the caller to a representative. The wait to speak to a customer service representative is approximately 10 minutes. The company did not appear to be prompt in handling customer issues. We finally spoke to customer service representative and asked questions regarding the service and eligibility requirements. Although the representative was knowledgeable about the services, they were unpleasant and borderline rude.
Our experience was not optimal. Did you have a different experience? Let us know in the comments below.