Contact SafeLink Customer Service

Contacting SafeLink Customer Service Center

SafeLink is cellular phone service provided to income eligible customers throughout the United States. Aside from income eligibility, customers must also receive some form of Federal public assistance such as Medicaid or food assistance. Prior to applying for service, customer must ensure they are at or below the Federal poverty level.

The service is provided by TracFone, one of the largest prepaid wireless companies in the world. Customers do not need to worry about a bill, a contract, credit checks or hidden fees. But if the customer has a concern with the phone or service, they are free to contact customer service.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Customer service is available Monday through Saturday, 8 am to 10pm EST. On Sunday, the customer care line is available 8 am to 7pm EST. In the event a problem arises after the designated times, customers can either mail the company or send an email. Existing customers are recommended to provide details of the phone and service for optimal care.

Plan changes and enrollment: 1-800- 723-35465

Technical: 1-800-378-1684

Mailing Address

Customers send mailed correspondence here:

SafeLink Wireless
Attention: Executive Resolution Department
9700 NW 112th Ave.
Miami, FL 33178

Official Website

The official Safelink website https://www.safelinkwireless.com/Safelink/ provides a hub of information for the customer in order to apply for service or check on the status of the account. Customers can also purchase additional minutes due to the program only providing 250 free minutes. In the event there is a change to your eligibility, the website allows customers to change existing plans.

An important part of the process is to verify an annual eligibility in order to not disrupt service.

Customer Service Email

Customers wanting to contact the customer service department after hours can email here http://www.tracfone.com/contact.jsp?task=contact. The email service is available for new and existing customers. We sent an email asking about the income eligibility. We received an automated response stating a customer service representative will answer our concern within 24 hours.

Our Experience

Upon calling SafeLink, customers are required to select 1 for English or 2 for Spanish. The automated system continues for approximately 3 minutes prior to directing the caller to a representative. The wait to speak to a customer service representative is approximately 10 minutes. The company did not appear to be prompt in handling customer issues. We finally spoke to customer service representative and asked questions regarding the service and eligibility requirements. Although the representative was knowledgeable about the services, they were unpleasant and borderline rude.

Our experience was not optimal. Did you have a different experience? Let us know in the comments below.

1 Star2 Stars3 Stars4 Stars5 Stars (91 votes, average: 1.46 out of 5)
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271 Comments on “Contact SafeLink Customer Service
    • My name is david clouser. My safelink phone number is 330 245-7163. I live at 2930 Albrecht ave. Akron, Oh 44312. My safelink cell phone is broken and I need a replacement as soon as possible. If you need to verify or contact me I can be reached at 3307331977.

      DAVID CLOUSER

  1. Oct 12,2012 rec’d a message on my cell phone that I would no longer have service at the end of the month What is the problem? I tried to call but could not get a human to answer. please Help me as I am courious to the reason I will no longer have service

  2. Im a safelink member but I had lost my phone can I get another one or I have to pay some money

  3. You keep sending me notice that I need to call in for my minutes. Ireceived my minutes yet this is the third time I have heard from you. It is imposswible to reach you by phone. This service needs to be looked at.

    • attention chief exucitive of resolution dept,of safe link wireless.
      i iam aprooved on 4th.march ,2014 and did not reieved phone but customer service escalated the matter and told me to wait one month.i request reolution dept,expedite matter and resolve their technical difficulty and inform me.

  4. I applied online on Oct.12,2012 and called to check 2 wks later/recording said enrollment was noted and I would receive further paperwork in mail in 5 days but I didn’t. I repeated the process and was told the same thing. Finally, spoke with a rep and was told to go to safelink.com and follow a string of instructions to complete the process. My problem is that I cannot get past the CONGRATULATIONS! tutorial and subsequent prize data in order to complete the registration process. Can someone please help me, I’m stuck.

  5. I applied and checked the wrong boxes for my egibility about what programs i am in. How can i change this. I checked the wrong boxes.

  6. I’ve had a Safelink phone since early 2009. I’ve rarely had issues, and when I did, generally had outstanding service. A couple times had difficulty but if you are quick to spot incompetence and move on to a superviser your safelink experience should be a happy one.

  7. I’ve had the enrollment ID. #
    since December 1 st 2012 an haven’t heard
    anything nor got anything in the mail. No paper workk, application, nothing.
    Its impossible to talk to customer service, especially a human being.

    Hope everyone else has better luck.

    • I have had the same problems and have decided to stay with Assurance wireless. They are very nice and you get 500 voice minutes each month. You can get a block of 250 minutes for just $5.00 and unlimited texts. Customer service is great. I have been with them for many years.

  8. I have had my phone since Jan. of lest year with no issues till now.Came time for reenrollment,which I did.Received a letter stating I never returned it.Now they say I have to enroll again.The prob. is the site will NOT let me. It keeps saying I am already a customer.So therefore when I enter my I.D.# it says deactivated…..Hello!!!!What do you do?I even called customer service yesterday,spoke with an actual human after 45min. or longer.They instruct me to RE-ENROLL!Someone PLEASE tell me what to do.They say this address is alredy in use of the services as well.CATCH 22 ever way I go with this now. Thanks for the 1yr.I did receive though that was quite pleasant for me.

  9. I applied for a safelink phn but when it was delivered
    i was no longer living at the address i provided so the phn got sent back, what can i do to get my phn.

  10. I’m trying to find out if an when my safelink phone will be delivered it has been about teo weeks now! can you tell me if it has come to the listed address yet? thank-you look forward to hearing from you soon.

  11. I think the Trac Fone customer service is the most ignorant group of anything i can possiblly think of. I had to update my phone a month ago and they have changed my number 3 times in the days since. Very very unsettling to never know what your phone number is going to be. My average time waiting for them to do something with me holding is 44 minutes. Nice HUH!!!!

  12. Horrible customer service. I have had the issue of my minutes not rolling over since November 2011. Every time I’ve called the call last hours. On some occasions I was accused of lying and maybe 3 times the situation was corrected at the time then reverted back to the problem. I signed up for 125 rollover minutes and after November 2011 there must have been a glitch in the system because I was given 250 minutes as if I had applied for that program. I have all the notes from all the calls I’ve made with names and numbers of people I’ve talked to yet the problem persists. I had 1024 minutes the last time because of 1 representative who found the problem (again) Now it’s back again and it’s been going on for one and a half years now. How do I rectify this once and for all. Every time it was fixed I was promised it wouldn’t happen again.

  13. I have been trying to get my brother’s cell phone reactivated. He has not been able to do his monthly check-in due to being in and out of the hospital (ICU). He lives in another state. PLEASE get a real PERSON TO TALK WITH. My brother gets a bit confused with all the instructions to add minutes, etc. He really needs his phone due to his heart being so bad. He does not have a land-line. I need to know how he can re-activate his phone quickly. Thank you.

  14. My minutes are not rolling over I called customer service and it rings busy or says the phone number is off.. I really need my minutes im tried off calling every month to get them and the problem still hasn’t been fixed… Please help

  15. I’ve been out of service for a couple of months now. I recieved a replacement phone 6 to 8 weeks ago and i quickly connected it. Then called customer service to have my minutes and number tranfered but before we can finish we got disconected. Come to find out.The replacement phone is no good. A couple hours ago i attempted to complete process but i ran out of minutes on a friends phone. On several occations i tried to transfer number and minutes to another phone but was unsuccesful.

  16. every month my min, suppose to come on the 1st. I usually get them about the 15-20 cause I can never get a hold of a person or the operator for the codes . I am medically ill and a victim of hurricane sandy. I really need this source of communication right now since my house was ruined and now have no land line to keep making these calls that r getting me no where.i know there r regulations and this is not hate mail. I just hope this reach someone who has . a heart and can try to help out…. did my recert. I need my min. I am suppose to move into my new apartment today since sandy I really need them on asap u can email me back w a #to call that’s cool but not 18003781684 I have called it . that is thethe # that is giving the problem. IF THERE IS ANY THING PLEASE. HELP.
    Thank You So Much,
    Shenia Washington

  17. BEEN TRYIN TO GET A FAX NUMBER FOR MONTHS STILL DONT HAVE IT WOW IF I OWED I BET THEY WOULD BRING THE FAX NUMBER TO MY DOOR…

  18. I had a safe link phone and it broke, so I applied for another one.they sent it but because I could not remember my phone number they would not look it up for me and activate my number, they also told me that I had two phones witch i didn’t so this went on for a while so I told them to forget it.In about March of this year they sent me an e-mail saying that my phone was mailed out and the address, city or state was not mine but it was my name.I have called them several times because some one is using my name to get a phone and I cant get them to check into it.

  19. This is a nightmare service, I have tried every phone number to report that my cell phone isn’t working and no one would be available, even to email them is a hassle. I want to cancel service to go to another one…nothing or anyone can help me. If the is my emergency phone good luck. I would be dead by now. Will not recommend to anyone not even an enemy

  20. I would like to see why that it take the supoort service so long to answer a fone call anad then want do what u ask of them at all

    • I applied and recieved a safelink phone but it was a used and broken one. I sent the phone back but never get a replacement enven though it has been over a year.

  21. I would like to know if safe link & assurance wireless is one in the same. Let me know.thank you Ruby

  22. I have sent a copy of my ssi paper work; which has all the needed info several times. I still have not reiceded my minutes.

  23. About a week ago I set you an email but didn’t get a answer. I ask what ever happen to my free minutes that I’m supposed to be getting each month. If I can’t get this matter resolved then I will close my account after I use up the few minutes that I have left. Then if you want the phone back I will need a prepaid mailer to send it back in. (Please Advise)

  24. Don’t like the very small phone, don’t want the service.
    Would greatly appreciate talking to a human, but that seems impossible. REQUESTING as of 06/19/2013 that service be disconnected, phone can be returned as I have all original packaging and enclosures. Would appreciate feedback, instructions, or just a way to talk to a human.
    Very bad customer service, recordings are no help.

  25. my monthly minites have not been coming to me on or by the 3rd of evry month or even coming in evry month but my phone just tells me that I am not eligible for my minuites why is this. ?

  26. I have been trying to get through to you for a week by phone…My cell phone keeps saying unregistered sim..I have had this phone several months and all of a sudden this message pops up…please help

  27. I would like to know why I have been overlooked on my LG cell phone. I have called and e-mailed. If I did not take the personal survey, I got kicked out when I wanted to end my request. I have been waiting on my monthly minutes almost two months. I have only .48 seconds left on my phone with messages telling me to add minutes.

  28. I mailed in my Safelink Application and did one
    over phone. How long ia it suppose to take to
    get a phone?

  29. This is the sorriest customer service I have ever in my life encountered. Someone should be horsewhipped. They have no number to reach a human. Can’t get to them unless you have a serial number by e-mail either. Recordings run you in circles too. I’ve lost my phone. Does anybody read these reviews? Please get ahold of me at my e=mail address if so!!

    • I must agree that coustomer service is the sorriest I,ve ever had to deal with.my phone quit working and I,ve no way to ask for help. If I had access to land line phone I would,nt need this one.Tried the internet way and sent in circles there too.Write a letter? you kidding?! I could be dead before they even ignore it.Since the government is subsidizing it you would think there would be a better way to help those who need it.

  30. Certainly looks like the negatives outweigh the positives in this comment section. I have been trying to cut off my service
    and nobody seems to know how to do that. 3 different phones an
    no improvement, like you talk to a brick wall, if you can get ahold of anybody at all. Good luck everyone, I`m going somewhere else for my phone.

  31. I’ve had a few cell phones over the years and this is by far the worst phone I have ever had.I’am returningit for my refund.Att has been the best,but I’am going to get a verizon until the att bill is paid

  32. I have called at less 6 times within the pass to months.To speak to someone….I could never talk to anyone therefore I havent had mins added to my phone in 4 months…..an as I speak I am tring to call.

  33. I have never had any problems before, it has been the best service I have ever had. I felt safe and connected. But you really do need to be able to talk to a human.Please.

  34. I ordered a replacement phone with technical support after being transferred and hung up on for over two hours! I was told my phone would arrive in 4 to 7 days.. The very next day I recieved an email stating my service had been cancelled for non use!!! Here it is three weeks later.. No phone, no customer service, and no way to reach a human! This is customer service is the worst I have ever seen . Resorting to email! Maybe if I scream liud enough something will get taken care of!

  35. I have been trying to get a replacement phone for my brother, who is disable.for two weeks all I get is recordings over and over again, they need a better way for the coustermers to cummunicate with their reps.

  36. Hello, I have been locked out of my phone and my phone asks for an 8 digit password. It seems as I have not changed any settings for a password, therefore it should not apply to me. I can not seem to reach customer service. please email me . Thank you in advance for your help

  37. I agree with these callers, this customer service sucks. I have been trying to get ahold of someone for a replacement charger. I can’t reach a human EVER. If I knew where I could buy another charger I would, just because of the hassels. This charger is a bit longer than a normal one and therefore I cannot use just any of the chargers available.
    Its great they offer the free phone, but PLEASE give us somebody to speak to.

  38. VERY BAD SERVICE
    I VERIFIED 3 WAYS AND NO MINUTES ADDED FEB 1 2014
    IM ON FOOD STAMPS AND DISABILITY
    INTERNET VERFYING DOES NOT WORK
    1800 NUMBER TELLS I CANT VERIFY THIS EARLY
    IM RE
    PLEASE ADD MY MINUTESADY TO SUE

  39. I WAS IN THE HOSPITAL FOR OVER A MONTH WHILE IN THERE , I RECEVIDED A MESSAGE FROM SAFE LINK , THAT MY PHONE WAS NOT USED ENOUGH IN THE TIME LENGTH PLEASE COULD YOU PUT MY PHONE BACK TO ITS ORGINAL USING TIME. THANK YOU
    DANIELF. ROHRBACK JR.

  40. On February 06, 2014 I directed a letter to SafeLink at this address: SafeLink Wireless,
    Attention: Executive Resolution Department, 9700 N.W. 112th Avenue, Miami, FL 33178. I explained to them what was wrong with my phone. To date I have not received an answer. Thus, I went to SafeLink’s website and acquired a phone number for Customer Service

    I called this number and was connected to a Computer. I followed the Computer’s instruction. It requested that I enter my SafeLink phone number. The computer informed me that they did not have this phone number on record. Well, that was sort of a shock considering I have been using this phone for several years until it went screwy on me. Thus, I finally found a SafeLink site that allowed me to send them an E-Mail.

    I sent SafeLink an E-Mail explaining what was wrong with my phone. Soon thereafter, I received and E-Mail from SafeLink stating: “Your issue will require further troubleshooting which cannot be handled through email. Please contact one of our customer care representatives at 1-800-867-7183”. When I seen this same phone number that I had already called, with no results. I though, okay I will give it another try. When I did, the same thing happens. “They did not have my phone number on record”. I asked myself. “How can they not have my SafeLink phone number, when it states on my phone screen that I have (203.20) minutes and (323) service days left sent by SafeLink? It stands to reason if they don’t have my phone number; how in the hell are they sending me phone minutes and service days.

    From what I have read on some of SafeLink’s reviews by irate customers, it goes beyond incompetence, it’s a FUBAR or better yet SNAFU. Well, here is what I am going to do. SafeLink Wireless is a Government Subsidized program for helping those who are living on a fixed income and when SafeLink makes it virtually, impossible; for answering/helping customers who have legitimate complaints; something has to be done. This kind of service is not only irresponsible but abhorrent. Thus, I am going to try one more E-Mail to SafeLink and if they cannot resolve my phone problem; then I am going to file a 1983 Section 42 Civil Suit against the Government who subsidizes SafeLink.

  41. El sevisio es muy malo en la señal y al ponel los minuto de cada mes ya que yebo mas de cuatro mese que tengo que yamal para mi minuto sienpre medisen ya esta resuerto el probrema y sige lo mismo de sienpre yo no lo recomiendo a nadie aqui en moultrie Ga ya que cuando mas lo nesesita noay señal y de un telefono local en el aria de moultrie no se puede yamal a uno de esto telefono de safelink epero que mejore el selvisio y una repuesta clara y confiabre ( espero no faltal el repeto a nadie yo solo kiero mejol sevisio)

  42. TO THE SAFELINK WORKERS ALL OVER THE WORLD I SAY THANKS IN THE NAME OF OUR FATHER WHO ART IN HEAVEN TWENTY FOUR SEVEN I SAY THANKS IN THE NAME OF GODS ONLY BEGOTTEN SON UNTIL ALL OF THOSE EMPLOYED BY EMPLOYER JESUS UNTIL ALL YOUR WORK FOR HIM IS COMPLETELY DONE AND I SAY THANKS IN THE NAME OF THE SWEET PRECIOUS HOLY SPIRIT THE HOLY POWER EACH AND EVEY MOMENT SECOND MINUTE AND HOUR AND IN THE NAME OF THE SWEET PRECIOUS HOLY GHOST UNTIL THE SAFELINK WORKERS DINE WITH CHEF JESUS AS YOUR HEAVENLY HOST BECAUSE THE MAN IS GODLY AWESOME HE IS THE MOST FROM COAST TO COAST TO HIM AL OF BTHE SAFELINK WIRELRESS WIRKERS SALUTE AGODLY GIVEN TOAST

  43. I lost my phone on march the 7th. I’ve been trying to contact safe link for three days. the recording has given me three different numbers. every time I call the numbers they all says the same thing could I get somebody from safe link to call me please so I can get another phone before my time runs out PLEASE

  44. Safelinks customer service stinks. You have people who can’t or won’t speak English, and are hard to understand, you treat people like we are trying to scam you or something. I have been having trouble with my phone for several months but yet you keep telling me there is nothing wrong with my phone and all but call me a liar. When a person tells you they are having a difficult time with their phone you need to listen instead of treating them like a common criminal that’s out to get something for nothing. I have had this phone for several years. They do get old and do start acting up. You want people to use your services so you can get the big bucks you are paid, but you don’t want to help your customers when they are having problems and need a replacement phone. After reading some of the comments on here, I see I am not the only one who thinks Safelink wireless customers not only stinks, but smells to high heaven. POOR,POOR,POOR,POOR,POOR,POOR CUSTOMER SERVICE. ALSO, GET PEOPLE WORKING THERE WHO CAN SPEAK ENGLISH BECAUSE THERE ARE A LOT OF PEOPLE WHO DON’T UNDERSTAND GIBBERISH FROM OTHER COUNTRIES

  45. My phone is broken. It was off for two days (weekend)and now that it is on, when I dial a phone number, I get a restricted notice and my call does not go through. I unplugged it and the lights came on. I called and I got a restricted message. Nothing else works. When I use a landline, my call does not go through. Email is the only way i can reach you. Please help and please send me another phone. I am looking for work and I need a phone to schedule appointments. Thank you.

  46. I have been trying to get a lost safelink phone DEactivated for several months now and it seems to be virtually impossible. I have been hung up on by reps. on the phone and yes even online! Average time spent with customer service is 45minutes to an hour.They are the rudest incompetent company I have ever encountered.People say hey,it’s free! News flash,it is costing me. My phone carrier can give me a discount but not until I have this service with safelink deactivated.I don’t recommend anyone to deal with this company.

  47. I went to ups store today to send proof of all you need for me to get my phone paid them to fax information to you it never went through and they tried to e-mail you whats up?

  48. I have been trying for two days on how to retrieve my minutes for the month of May! I haven’t been able to make a call since April.I checked on my enrollment status and everything.I have 270 days left on my phone. Please I need to talk to someone! Heeeeeeeeeeelp!!!

  49. I have called and cant seem to get threw to a live person. I had maintenance here and my phone seemed to disappear. No one knows anything but I was just on the damn phone and layed it on the table before showing them around. I am trying to find out online is their away to track down the numbers made from my phone so I can report to my housing who has my phone?

  50. Hi I applied to get a cell phone. I was accepted and I got an email. I should have gotten it already. My ex sister in-law have been getting in my mail. illegally. They have created an account online with my old cell number and use my minutes up even. How can I prevent them from abusing my cell? Also they have been stalking me and abusing me for the past 8 years and I have overheard that they can tract me using my cell. Can you help me with this problem of my ex in-laws in my life and shouldn’t be? I need them out of my life. thanks and God Bless

  51. I was approved for service @ the end of May and was told that my phone was shipped out June 2. When I hadn’t gotten it after 2 weeks, I tracked it on fedex.com and it said that it was returned to sender because of an address mistake. I called to tell them and they didn’t have a clue what was going on. I keep checking my mail, keep trying to track it and 4 times already my account was marked for pending de-enrollment. I have called them EVERYDAY and still haven’t gotten my phone and today is July 7!!! I guess I should have went through Assurance wireless because this is beyond ridiculous!

  52. phone keeps dropping bars when talking or trying to make calls, customer service told me I have great reception shouldn’t be doing it (but it still does), told me told me to take out battery that should solve it. IT DID NOT. need new phone as I have bad heart and copd

  53. phone keeps dropping bars when talking or trying to make calls. customer service told me I have great reception, shouldn’t nr doing it (but it still does). told me to take battery out that should solve it. IT DID NOT. need new phone I have bad heart and COPD.

  54. I would like to know what happend with my application it has been several months since I sent the required docs food stams card copy od social and copy of drivers license and have not receved ansewer my application, thank you

  55. i have been trying to get ahold of someone to let them know that i lost my phone,they need to cancel service,please can someone help’?

  56. I paid 6 months of e911 service with that last check please check it was 10.50 that is 6 months. The phone is free but 911 isn’t next thing you know you’ll be charging for the phone.

  57. I am in a safehouse for women and children and because of safety issues for everyone in this house I cannot give out the physical address all I can give is a po box and safelink will not help me with a phone because theu=y need a physical address they can’t make an exception just this once its like they r punishing me for being here in this place its not my fault that I can’t give out the physical address its there rules

  58. I HAD TO WAIT 5 WKS. FOR APPLICATION FOR THEIR PHONE. I CALLED TO COMPLAIN AND WAS TOLD TO DO APPLICATION ON-LINE., as it would only take 5 to 7 days to receive phone. after 2weeks, I CHECKED AGAIN ,USING MY ENROLLMENT NO. I was told my paper application would arrive in 5 t0 8 days.This is the application that I was told to ignore, because it was quicker on line! It has been 3 more weeks and it still isn’t here. I called to complain, and was given completely contradictory info. on how to apply! 3 months now, and still no phone,even though I was given an apparently worthless enrollment confirmation no. WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED!

  59. need a new phone mine does not work…can someone please contact me about sending a new phone.Can not reach anyone by phone

  60. I lost my phone, I called the numbers available on website, was
    told I need my code number—I cannot remember my code. So what now?? Please advise as I want a replacement.
    Thank you.

  61. This has got to be the worst system ever made. I have been trying to contact you people regarding my phone every time I get a message that say I can talk to a rep then I can’t. Good grief Get this stuff together. I have Moved. I can’t report my move to you. Plus to top it all off Some where in the move I have lost my phone. Do you think I could get a hold of any kind of a person for that again NO. Now I need information. can someone PLEASE help me.

  62. This is the sorriest service I do not have a phone number in my state I have 3 bars and still have no service I thought it was so if I had an emergency I could call someone wrong

  63. Good day, while i was waiting for an assuranse wireless rep that was helping people with servises to a phone at the same time a assurance wireless rep was also there. So she asked me, and i told her that i have tried once to apply, i qualify, and never received anything, everytime i have tried to call, they said its on its way, that was for about 2 months so i gave up. now shes telling me now that safelink is different now and you will receive a letter or something within 3 days. she reasured me and i told her it will never happen like that and once again i was right, the rep took all my information , on her pad, my last 4 digits of social and my qualifying doucuments, still no word back, and she so reassured me and reassured me again. wow. what eles can be done. can you please help. need a phone to find a job, i qualify, what could be the possible problem.

  64. i cannot get my messages from my safe link phone, they keep asking for my password, i never had a password. can you please help me to get my messages. thank you. Douglas E. Blair

  65. Have sent copies of everything I needed to prove where I lived and who I am, Have sent again on Nov 8 2014..still no phone or no response to phone calls or emails..Tempted to go to Assurance, maybe there system works???

  66. During this summer I needed a phone replacement. Many times I held on for a very long time. Only a couple of tines did I get someone, they finally sent me a replacement and it doesn’t work. I have repeadly called back without/any help, finally several weeks ago I was able to contact someone and they promised to send a replacement. I never receieved it and after repeatedly trying again and finally got to talk to two different people Who very rude especially the second individual. They said it had been sent to the wrong address and would receive another one which I have not yet receieved and it has not came, I refuse to keep calling as I can not understand them or they do not understand me.

  67. I do not have a active phone I have no phone and im 56 years old and have no way to to get in touch with my dr, or any one elese you say I have a a active safelink I don’t pleases help me get this straightened out I need a phoe work force and dhhr tried to help me I haven’t had a phoe for almost 2 years please help me I live a lone and all I have ia a phone to help me please tell me what to do

  68. I have been a customer for 5 years but in jan I tried to activate a new phone as I didn’t think my old was was working right.I’s been a month and I still haven’t had any luck. supposed to get a 2nd S I M card tomorrow I sure hope it works.

  69. when I try to listen to voice mail to get my message it don’t speak English how do I get my phone to give me my message in english

  70. Absolute worst ‘service’ and non existant customer service. I lost my phone around 1/31 and have been trying to get someone for 3 weeks. No option/selection for a lost phone or to talk to a human. “Contact us” requires a serial #. if I lost the phone, do you really think I have the serial # after 3 years? Gotta be a beter way. ZERO STARS.

  71. my phone hasn’t worked for 6 months,they can’t fix it,and won’t bother to give me another phone.I haven’t had a working phone since 12/16/13,so my advice is don’t bother they do nothing,except charge the gov. on your name.

  72. Applied and sent all the info. Rec’d letter that a phone was being sent. Never rec’d the phone. Called, and they said they did not receive the info. I gave the address provided for the mail, and was told it was not correct. WOW, got it from you. I tried 4 times to mail and upload docs. Now, I can not get an answer anywhere. Oh, it has been 8 mths through this whole process. NOWHERE SAFELINK, GREAT JOB

  73. I would like to update my new address, have called several different numbers, & have had no help. What do I do?

  74. i have this service and have not been able to use it. can’t make calls or even text. have cslled customer service many times on hold for ever and still can’t use my phone.what good is it if you can’t use it. you are suppose to make one call a month to keep srevice active,how can you do that? this service needs to be better.something needs to be done.

  75. I have been trying to reapply or verify service. Have received a Safelink Recertifcation letter telling me to recertify I have sent that in. Than I received another application which I filled out and sent it in. Today I received another Recertigication to sign, to send it in!! Why I am I having so much trouble getting this taking care of. This has gone on for 3 Months. I do qualfity through Food Stamps also I receive SSI. Please let me know what is taking so long?

  76. i recieved my replacement safelink phone and the papers said to activate it on tracfone.com well its been 10 hours since i activated it and its still not working i cant call or text i cant even use the internet

  77. I really need safelink wireless cellphone as I have many medical problems which I need to contact Doctors and transportation. I think it’s NOT right that when you have to call Safelink you use minutes up, OR even for 1-800 #’s. Trying to talk to a human is almost impossible unless you want to wait a long time. I know of someone else that has a Safelink phone and she received 400 minutes at the beginning of the month when I ONLY got 250. Things need to change. I have been trying to change my address, but last month I used the rest of my time trying to talk to Safelink. I do not remember my enrollment number, so I have tried to get it on-line, and by phone with NO luck. If you need to update information I think they (Safelink) should offer security questions so you are able to get into your account.

    A VERY DISAPPOINTED CUSTOMER

  78. tracfone/safelink customer service are overall pure re-tards. three weeks three tickets aaaaannnndddd hav not got my replacemnt fone???
    i feel so sorry for their customers ,to start with ,calling their customer service you need to plan ahead ?yes a whole day off to get your question never-answered indeed,(hours needed to lower blood pressure after a call) ,if you get lucky.
    assuming these “rascals” don’t hang up on you ..
    their services to be fair gets a purely ,squarely an F- grade .
    they have no other contender in stu-pidity,some times i wonder if there is a law to sue just for stupidity .
    my main question is :what to do with re-tards running a customer service-less of this scale ..their should be some kind of uncorrupted law or accountability..for now all i can say is shame on all………………………………………………..

  79. I lost my cellphone,I need your electronic address to communicate with safelink to send me a unit and add the minutes

  80. LISTEN ALL YOU FOOLS.. I AM A SAFELINK REP, I DONT GET PAID ENOUGH TO HEAR YOUR TRASH TALK AND SORRY COMPLAINTS FROM A BUNCH OF IGNORANT WELFARE MOMMAS. SAFELINK IS PAID BY THE GOVERNMENT WHEN WE ENROLL YOU IN OUR PROGRAMS TO GET YOU A FREE PHONE.. WE HAVE MADE OUR MONEY AND DONE OUR JOBS, WE ARE NOT PAID TO TAKE COMPLAINTS FROM GARBAGE, THAT IS POOR BLACK,BROWN AND POOR WHITE TRASH. YOU GOT A FREE PHONE SO SHUT YOUR WELFARE TRAPS UP AND GET A JOB FOR ONCE AND AN EDUCATION INSTEAD OF DOING DOPE AND MAKING BABIES AND GET OFF THE FREE GRAVY TRAIN RIDE. AND YES I SUPPORT DONALD TRUMP 100%,

    • To: Robert Crenshaw: I am neither a welfare mother, poor black, brown, or white trash. I don’t drink, smoke or use drugs. I have no children. I worked over 40 years before having a medical condition that rendered me unable to continue to work. This completely devastated my financial situation. I can only guess you are making a living from the very people you are talking about. You are disgraceful and probably one of the reasons we don’t get the customer service we deserve.

  81. I have not been getting my minutes added too my phone it keeps telling me there are no pending updates for my phone at this time .How do I get my free minutes added to my phone

  82. How do I speak to a live person? I have tried over and over. My phone was disabled. I was only given 3 minutes when it had to be replaced and I couldn’t call the number that was being sent from it. I have been trying to call from another phone.

  83. I have been trying for almost two months now to get my mother’s phone reactivated. An email note was sent to: mysafelinkwireless.com on 6/15/15; another note was sent in July and another on 8/4/15. It is now 8/6/15 and my mother’s phone still has not been reactivated. There is no customer service associated with these free phones. I’d say that these phones are more trouble than they are worth. Whoever selected your company to supply these phones to low income people certainly did a disservice to these customers.

  84. A very helpful, alert and patient employee of yours, Jinky,helped me go through all the necessary steps in applying for replacing my defective Safelink cell phone. I wanted to make sure you know that you have a person of value working for you. Thank you.

  85. A very helpful, alert and patient employee of yours, Jinky,helped me go through all the necessary steps in applying for replacing my defective Safelink cell phone. I wanted to make sure you know that you have a person of value working for you. Thank you. Please publish this.

  86. For the past Month I have been receiving 3 call and voicemail’s a day from Safe-link. I consider this harassment…

    1. I do NOT own a free government track phone. I have my own Iphone via Verizon and pay over $100 a month for it. (as it should be)

    2. I do not think anyone should be entitled to a “Free government track phone” This makes me sick.

    3. How can I get these calls to stop?!? You can not get a hold of anyone in “Customer Support”.

    – A frustrated hard working American who actually works for a living.

  87. I need for you to send me some thing with my name,address,phone number and my id number on it my number is 1 I need you to email that information to my email address thank

  88. HOLA! YO MANDE FAX AL 1866-902-5756 HACE COMO 3 SEMANAS, QUE ME DIO UN FUNCIONARIO POR TELEFONO DESPUES DE ESPERAR COMO MEDIA HORA? MANDE COPIA DE PRUEBA: TARJETA DE FOOD STAMP Y CARTA DE APROBACION CON MI NUMERO DE APLICACION (21998550) Y DESPUES RECIBO UN MENSAJE QUE URGENMTE MANDARA PROOF OF ELIGIBILITY. NO SE QUE PASO? HOY MANDE LA COPIA POR CORREO A LA DIRECCION QUE FIGURA EN LA CAJA DONDE ME ENVIARON EL CELULAR. AMEN!

  89. I want that Safelink cancel my application num. 23589950 as soon as possible and leave my social security number. My application were approval on August 25, 2015, but I does not want that Safelink keep my federal subside right now.

  90. Ohh boy not enough too my phone stolen dust. Rep.(IDA) was usless and couldn’t answer simple questions…
    You are a sad excuse Ida…

  91. Hello my cellphone is working fine but it won’t let me obtain my new monthly pending minutes and I really need them now my phone number is 03/27/61 zip code 33020 thanks!

  92. I’m confused it’s the end of the month last month I self retrieved my pending minutes even earlier than now and received by new monthly minutes with no problem not knowing how it actually worked I actually lost whatever minutes I had remaining from last month! Now I really do need these minutes now and all I receive is responses whereby i can purchase additional minutes if I’d like!

  93. I need to upgrade my phone, I have the small one, do you have something bigger my hands give me a lot of trouble, I can’t text on this one, even tho I have text , I can’t use it. Thank you

  94. The customer service for SafeLink is AWFUL. My phone has been out (can’t charge or turn on phone) for almost a month. I have been trying to get a replacement phone all of this time and still don’t have one. After waiting two weeks the first time, I checked back and they said they didn’t have an order on file for me. That was very frustrating because a guy with a very heavy accent said he was putting in order and would receive in about a week. When I called after two weeks I was on hold an hour, I got another foreign speaking lady and she said she would put in for new phone and then the phone went dead. I called back and this time I got an automated message that said would run test on phone and for me to try back in 15 mins then phone hung up. I called again today and same thing. I just want a replacement phone. This is my lifeline and I’m afraid here at house without a phone. I don’t know if I will get another phone because don’t know how to get passed this system that provides no real customer service.

  95. I am EXTREMELYU:PSET WITH YOU!! MYSELF AND MY MOM HAVE BEEN TRYING TO CONTACT YOU FOR OVER A WEEK AND NOBODY BUT A STUPID AUTOMATED THING WILL ANSWER!!! My safe link phone is GONE, dead, useless and I NEED ANOTHER ONE ASAP!!! She was taken to the ER last week by ambulance and she had no way home because my damn phone no longer works!!! You advertise your phone numbers but never answer and I will NOT recommend you to anybody, unless you replace my phone PROMPTLY!!! My number was I am at my moms house right now as she is very ill and alone so you can contact me here at . YOU NEED TO ANSWER YOUR PHONE NUMBERS!!! I will wait TODAY TO GET A ESPONSE FROM A HUMAN from you to resolve this disaster, but if you DONT, I WILL REPORT YOU TO THE BBB, SCAMWATCH, AND RIPOFF REPORT!! I JUST WANT TO GET MY SERVICES BACK LIKE THEY WERE BEFORE THEN ALL WILL BE OK, BUT IF NOT, THEN I WILL MAKE IT A POINT TO DRAG YOU THROUGH THE MUD as much as I can! The ball is in your court!! You can email me at my moms email…or better yet, HAVE A HUMAN CALL ME !! Jeremy Smith

  96. I needed to get in touch with Safe Link yesterday concerning adding minutes from my old phone to my new one. If any of you are having problems getting in touch with them I called 1-800-378-1684 & when they go through the menu on all the different things you may need help with when they got to do you need technical support I pressed the number & then it went through a few questions on what you might need help with & then finally it said I know you would like to talk to someone & a very nice man came on the line & helped me & I was very happy with the support I received . I hope this might help someone trying to get in touch with them.

  97. I’ve been trying for weeks now to reach someone at Safelink. I lost my cell three weeks ago. Every time i call safelink, I get the recorded message. There is no number to push to talk to a human. How do I go about talking to a live worker to report my missing/stolen cell? Sometimes all the aggravation just isn’t worth the effort.

  98. I just spent over an hour trying to find out if I can recertify under a different eligibility via phone, email, chat and now this. I did get to a human once, could not understand her due to thick accent and she hung up on me. Guess I’ll just lose my Safelink phone.

  99. I am a customer of Safelink and I have a cell phone, but recently it keeps losing its charge and the battery runs out during a call, so it drops calls. I have a Samsung cell phone. I want to transfer my Safelink minutes to my new phone, but I have not been able to speak to anyone at Safelink. My Safelink phone does not work properly. Should I mail the safe link cell phone and my Samsung to the company to get them to fix the problem or should I drop the safe link phone all together? I am pretty frustrated about what to do.

  100. I am the operations manager at Greene County Mental Health Clinic located at 1040 Silver Road Greensboro, GA 30642. We have several clients that are in need of your free phone service and would like to see about getting a representative to come out to the office, so people can apply for your phones. These clients do not have access to transportation. Can someone call or email me so we can set up a date and time when a representative would be available to come out to service clients. thanks

  101. Intento recertificar a traves internet y no es posible entrando mi # de Id y ultimos 4 digitos Seguro Social y no lo acepta favor enviar correo electronico o carta postal para recertificacion.

  102. Phone# 608-361-8133
    After repeatedly contacting Safelink, wading through your terrible automated system and getting a human, I am always hung up on. I was trying to see if I could change my ability to continue receiving your service, but seem to be unable to complete a call with you. This is leaving me no choice except to allow this service lapse and trying a different company.

    Jim Oates

  103. i need a customer service person to call me immediatetely call 8702707982 I just bought minutes for my husband phone and they r not on there so I need this problem resolved asap. thanks sherra wade

  104. for over a month now I haven’t been able to make calls with my phone but can receive calls and I can text. When I try to call it tells me to re enter the number and don’t press send. Now I get the message I am in roaming and I need to buy a pin card to make calls. I have medical issues so need to call out and not have this hassle,. Could mean life or death for me with my asthma. but no matter what I do I cant get them to figure out what is wrong. they even sent a new phone and it does the same thing. Several neighbors who have safelink have the same problems with their phones as I do. I cant afford phone service or I wouldn’t need the safelink,

  105. my phone is still off, I DID THE CERTIFICATION ABOUT 10 DAYS AGO. THE PHONE SAYS NO MINUTES AT THIS TIME ON THE 12 OCT. 15. PLEASE TELL ME KNOW MY STATUS. KEEP IN MIND THE PHONE DOES NOT HAVE ANY MINUTES. PLEASE HELP ME, CAUSE I’M BEEN PATIENT AND KIND. PLEASE KINDLY REPLY.

  106. I would like to disconnect my service asap. Unable to reach anyone only by voicemail not pers. . 2812039240 cell phone. Thank you

  107. I AM VERY UP SET BECAUSE THIS IS THE ONLY PHONE I HAVE. I CALLED TO GET THIS PHONE REPLACED BECAUSE THE BACK IS BROKE , THEY PLACED THE ORDER AND THEN SHUT OFF THE PHONE THAT I HAVE. NOW I HAVE NO PHONE NO COMMUNICATION TO USE. HOW IS THIS LOGICAL THAT A COMPANY WOULD THINK THIS IS A SAFE AND LOGICAL PRACTICE FOR A CUSTOMER. UNBELIEVABLE . WHY WOULD ANY PHONE COMPANY THINK THIS IS GOOD PRACTICE BY TAKING AWAY SOMEONES ONLY MEANS OF COMMUNICATION

  108. My psychologist was trying to help me to get in touch with Safelink technical support regarding the problem with the time change on my phone. Unfortunately, technical support kept insisting on the wrong time in New York. The time of my call was at 4:40 pm (New York, USA) but the person on the phone kept insisting that it is a day light savings time – 5:40 pm because her system kept indicating that. It is my understanding that even if the person is in another country, it is not difficult to check the correct time on the computer. After two similar phone calls I decided to write a complaint about the service I received. My phone is still showing the wrong time – daylight savings time. Please help!!!!!!!! (my phone #347-606-8153)

  109. Hello.
    1-800-977-3768 told me that I would recieve my free phone in 5 days and I still have not recieved the free phone.
    Can you tell me what is the information on that A.S.A.P.?

  110. DEAR SIR,
    I can’t get inside my voicemail today.
    please help me to get inside my voicemail,
    and I don’t know my code to my voice mail.
    Also can you text me my code to my voice mail please

  111. I see everyone has the same complaints, this is the worst customer service in the world it would be nice to speak with something that is alive not a machine!!

  112. I see that I am not alone with trying to reach a person and I have to agree with everyone this is the worst customer service in the world it would be nice to talk to someone that breathes then a machine God help us all!!!!!!

  113. i had no problem.recieved phone 5days after app.worked well but now phonen got stolen need new one.can you please send new one?number is 8634584190

  114. I bought a TRACFONE to update my SAFELINK phone. Something went wrong in trying to activate the new phone and transfer my minutes and number to the new phone. Now both phones say UNREGISTERED SIM. I cannot get hold of a person about this problem. I am a retired senior citizen, I worked for many years with the public, I understand that there are always problems, but there HAS TO BE A PERSON TO HELP WITH THESE problems. Otherwise discontinue the service completely. Aggravation I do not need.

  115. I filled out an app earlier and it said I qualified for the smartphone and never let me finish giving my information what do I need to at this point

  116. This post is about Mom’s Registration, from 11/02/15 I talk to 8 people to speak with a supervisor to cancel my account, after safelink received the application they send to me with pending Doc. I faxed twice different days with comfirmation, they never received,when I call they just sorry about it, I ask for a supervisor they never are there, they said, we call you back, but they don’t, I ask for names, they give me different names. This is the worst system job, no one contact, no supervisors exist, and they received a paycheck for play with the client. there is someone credible in this company?

  117. Y’all has the worst services in the World!!!!No need for government phones if y’all can’t answer the phone an Help People. Sad

  118. This service SUCKS!!!!!!!!!! I’ve tried calling customer service for 40 mins now and can’t get a live person. I keep getting all recorded messages to push this number or that number just to receive for recorded messages. The lady that I got two weeks ago to report my phone lost, was from another country who didn’t speak much English. I’d ask her a question and she kept repeating the same line over and over again. It sounded like she was speaking from a cue card. I also believe when you call customer service it is transferred to outside the USA. I am so over this OUT OF THE COUNTRY SERVICE REPS!!!!! This company can F’off….

  119. I repoted my phone stolen on January 18 2016 and requesTed for a new phone and our February 6 2016 and I still havnt received my new one yet

  120. Hello and greetings. I would like a replacement phone sent out to me for my new phone number (239)450-8548.
    the phone i received before is defective and it accidentally pocket dialed the 911 emergency system in error.

    please ship out the newest phone to robert s. voorhies
    4705 se 4th place
    apartment #2
    cape coral, florida 33904

    Thank you,

    MR. Robert Voorhies

    alternate #
    239-541-2778

  121. I love safelink and csr always go above and beyond my expectations of providing me with accurate information and exceptional customer service

  122. MY PHONE NUMBER IS 479 220 3044. I NEED TO INFORM U THE MEDICAID PROGRAM. HERE’S ARKANSAS MEDICAID PROGRAM — 7663374001 AS ISSUED ON 01-05-2016 AS MY DOB IS 10-18-1962. THE ENROLLMENT ID IS NOT WORTH TO BE RELEASED BY U IN THE COMPUTER. THAT’S WHY THERE IS THE PROBLEM THUR COMPUTER. I AM DEAF AND NOT USING VOICE PHONE BUT MOSTLY ON TEXTS.

  123. My boyfriend received a phone and we were able to get it registered but are unable to get the free minutes. The instructions are not clear and I have not been able to reach a person to find out how to get the minutes. The phone numbers that are furnished are all recordings and none of the recorded messages have been able to help him. Since I can’t find a phone number to talk to a real person please contact me by EMail and please furnish a number to call so he can get his minutes. Thank you.

  124. Hello first the following information so you have the info customer service asked me, today is Wednesday March 9, 2016. I would like to apologize if any of the comments seem to be in poor taste this is not my intention, I called safelink so I could add minutes to my phone I had a little over 30 minutes left, When I contacted safelink to add minutes there was a problem after I gave her my credit information 4 times and disconnected twice apparently the woman was new but also she seemed to be having difficulty with our conversation she had a spanish accent, well to get to the end of this after the 4th time repeating myself and at the end still not knowing if my credit card was charged the $11.12 after we got disconnected the 2nd time I noticed that not only did I have no minutes added I wasn’t sure how many times it might have accidently been charged, So now after such a negative experience I do not feel confident enough to contact safelink again, I find myself needing to go out and buy a cell phone were as I probably won’t have the difficulty I had with this particular situation again, but for your information PLEASE DO NOT HAVE SOMEONE with limited english taking information when it comes to charging minutes on a credit card. Thank You Charles Hughes

  125. please send me a replacement battery I have charger you told me you would send battery not charger on 3/15/2016 send reply to my email thanks james bouck .

  126. you have the poorest customer service i have ever experienced. my phone has been stolen and i cannot reach anyone to have it turned off

  127. I hate this phone. It is a piece of junk. It has no sounds to ring the phone or if you get a message. It let people send a voice mails. Doesn’t even have a voice mail set up. That is plain crazy. Please dump your service for me. It is so out of date.

  128. I just received my new phone (replacing mine of 6 years). I couldn’t keep my number which is gonna be a pain after 6 years, I lost all my minutes, and only received 10 minutes. Nobody seems to know, short of buying some, when I will get my minutes. Help anyone!!

  129. He mI called on 04/09/2016 around noon to speak with some one about my safe link service. I received a Motorola safe link track phone to replace my other phone because the call sounds shut down I could not hear anything. Now my current complaint is I called to receive my 350 minutes that I am to get at the beginning of the month I never received. A rep assisted me which to longer than expected to fix the problem. He mention it would take an hour to receive the minutes its now a new day I have not gotten those minutes and I am getting charged for text messaging. Your policy shows Florida resident has unlimited text which I am getting charge and the phone added 18 minutes from a code in the Motorola handbook by track phone. Can you fix my service immediately if not Iwill have to find another source to accompany me with a better service because your representative failed to help the customer be happy with your service. Thank you please contact soon as possible. Enrollment I.D 25617311 last four social 8390 April Brown zip code 32310

  130. yes.this is tony Eugene Collins.i have one more plobem.my safelink phone number is 513-291-5429.i think someone who stoled my phone is using it.can you please stop my services.thank you.tony Eugene collins

  131. Hello I am getting a new phone because the phone I got has a hearing volume problem. I looked at the shipping info and it is supposed to arrive in a week on Monday. in the mean time they unregistered my sim card and I now have no phone. I need to have a phone even if it does not work right I can still use it until I get the new one. I need my sim card turned back on until I get my new phone! Help please !!

  132. ALL I WANT TO DO IS CANCEL THE PHONE THAT IS IN MY HUSBANDS NAME
    HE PASSED AWAY 12-30-15 – AND PUT I MY NAME- I HAVE BEEN ON THE INTERNET & PHONE FOR TWO HOURS, TO NO AVAIL-ALSO I HAVE HAD THE PHONE SINCE 2010- VOICES ARE MUFFELED, NEED A NEW ONE – HOW DO I DO THAT? SAFELINK SAID THERE IS NOTHING WRONG WITH MY PHONE!

  133. Yes. I have had your cellphones for approx. 8yrs. now and the problems never cease. You steal minutes from me, the phone never works correctly, and many more complaints. I see that I am not the only dissatisfied customer. The complaints are in the hundreds of thousands. When I asked one of your so-called operators in customer service I only get this…. (I’m sorry that you feel that way”) then the phone simply hangs up as way it is with most customer complaints or I get put on hold for several minutes of my time then your end just hangs up on me. Your so-called “operators”, when I call only have about five answers to whatever question is asked of them. None of these “answers” has nothing to do with the questions I ask. I then ask for a supervisor and sometimes I am denied access to a “supervisor” or, if I do get through, they can not answer the problems. Recently I contacted one of my Congresswomen as well as the FCC on these problems and the next day I received a new style phone delivered FedEx. I programmed it with my 227 year old son and all he got was in and out calling and the same for texting. The phone appeared damaged from either shipment or anything else. I had a return FedEx envelope addressed by you by your apparent CEO. I mailed it overnight over a week ago and I have not been contacted by you people. Monday, 25 APR 3016 I will be in touch with the FCC and my Congresswoman, Rosa DeLauro, and now two of my Senators…. Richard Blumenthal and Chris Murphy. Maybe by doing this i will get some service from you.

  134. HI I HAVE MY PHONE EVERY SINCE 10/06/2009 AND I NEED AN UP DATE NEW TELEPHONE IF I CAN GET ONE FROM YOU’LL. THE PHONE THAT I HAVE IS NOT UP TO DATE AT ALL AND I HOPE THAT I CAN GET AN UP TO DATE NEW TELEPHONE.

  135. I received my phone August 12, 2015. I had problems making calls, sending texts and the phone would not hold a charge even for one day. I checked the expiration date on the battery, and it was June 27, 2015. – I finally called Tech Support on February 23, 2016 and spoke with Shannon. I was given an order number and told I would receive a new phone within 7 to 10 days, and that I would receive an email when the phone was shipped. I did not receive an email or a phone. I called again on March 11, 2016 and spoke with Nancy. I explained my problem and gave her my order number. She told me she could not find any information that I had called before and said it would be another 7 to 10 days to receive a new phone. Once again, I did not receive an email or a phone. I finally got frustrated today with trying to use my phone without success, and called Tech Support again. I just spoke with Arcie, and told her I want to cancel my service and that I am returning my phone with tracking number and signature request, so I will know when they receive the phone. Arcie told me someone would call me within 24 to 48 hours to explain to me why I was never issued a new phone. I don’t expect to hear from anyone. I am trying to find a way to report Safelink for their poor business practices.

  136. Hello, I’m in NY and the current time is 12:23pm I have been calling to get Technical support since 8:30am the automated customer service rep keep telling me to switch the phone off and then back on &call back in 15 mins, BUT the phone is DEAD and I’ve been calling for over 2 hrs on another phone. This service is a disgrace it sucks, I am soo frustrated the numbers to contact them are all the same. I cannot get no assistance and I cannot use the phone because it is DEAD. I bought a new track phone and would like the service transferred but is unable to do so because I’m already in the system for assistance. SMDH…..

  137. I have spent hours on trying to get through to get a lost phone replaced and this has gone on for at least two weeks. The phone number you have is a waste and I have been on hold once for 60 minutes that I couldn’t deal with the person on the other end because they couldn’t understand English and it sounds like a bee hive with all kinds of different people talking. My phone ended up missing and I need a replacement. Called in my phone number but still haven’t been able to contact anyone as of yet.I have called Senator Collins Office and told them what poor service we are getting and that the tax payers are paying for a service that we can’t even reach I am going notices that my free service will be dropped if I don’t use my phone, every time I get a notice in the mail with the 800 number it is the same mess, if anyone takes the time and e-mails me back I can give you want information I want. By the look at other comments I am not the only one having problems, will see what I get back for information to deal with this problem,, it is not over.

  138. I’m so sick of this company I can never get ahold of them my phone is completely dead I can’t reapply online I can’t get a hold of customer service I don’t have a phone to call them they are the worst company I’ve ever seen on helping people

  139. its ridiculous how i get placed on hold for 30 minutes then stay on the phone for an hour just for them to tell me they still havnt sent me a replacement phone is ridiculous it makes me sick its horrible service its always been this wat and the employess will never transfer me to the manager

  140. I applied 3yrs ago. The last resident still uses this address. I mailed you a letter from housing administrator along with my housing i.d. card. This Charles Craig guy lives down the street. I contacted him last month for him to please straighten this out and he threatened to come here and beat me up. I now have his early recertification for 2017 here. I am told there are 2 govt phones where he is at . I am in dire straits money wise and feel i qualify for the phone. I’ve tried calling and the net and gave up in my frustration. please contact me. I can no longer afford my land line.

  141. I’m trying to find your chat line. So far I’ve found 20 or 30 links to it witch sends me to another link???????????augh!!!!!!!!!! this is the closest I’ve gotten ggggrrrrrrrrrr

  142. I contacted you one month ago. I had 1000 minutes on my phone. You took 800 minutes from me. I saved those minutes and have them for a reason. I just want my minutes back. Why did you take them? I have been waiting on a reply for a month now.

  143. My Mom has been waiting for her free phone to replace the one she lost. She is supposed to get 350 minutes and she has yet to get it. That’s the only way for her to keep in touch with her loved ones.

  144. I direly need a replacement phone, mine broke.
    I’ve been searching for 2 and a half hours of where I can EMAIL them to request a new one.
    I do not have a phone to call them on. It is BROKEN. That is why I need a new one.
    I have not been more frustrated in years.
    PLEASE, I JUST NEED A REPLACEMENT PHONE!!!

  145. I do not have the money to get a tracphone smartphone. If at all possible, would you please send me one? The web button on mine is so touchy that one little bump on it accesses the web when I didn’t hit the button. Please help..

  146. I love having safelink but in order to have it they send you one of their phones which is great or you switch over from theirs to a cheap trackfone but I think and feel that after you have been on safelink and a customer for many years should be able to up grade to ANY trackfone phone I need to get another phone and would like to get a better one then I have and would like to get any trackfone phone. Can you send me a list of the trackfones that I can have with safelink.

  147. I need to request a replacement phone because mine was stolen. your attention to this matter will be greatly appreciated. thank you ,

  148. I have worked at a major telephone carrier’s callcenter and i understand how frustrating those job can be..but..when one goes around it seems as in and endless circle with “SAFELINK/TRACPHONE …and i lose my phones valuable minutes trying to get my new “UNLOCK POLICY” device shipped to me (web site to change my shipping address says..not the records we have on file for you) ..plus all the phone in’s to callcenter’s(not based in the USA)to verify my personal physical address…I am beyond frustrated with there system’s, whether computer based or live telephone conversation’s …empathy/sympathy brainwashed employees !!!!!!!!!

  149. I need a replacement phone My phone is not working The speaker is out and I am having trouble texting on it I need customer service

  150. This is the exact complaint I sent to FCC and the same one I will be sending T-Mobile about your company. Fraud: Underhanded and deceptive business practices. They cut lifeline services without verifying if Public Asistance Benefits are still active. This action Jeopardizies family and employment connections by disconnecting phone services and phone number. The above done without any acknowledgement of actions to be taken. Then making going to process again without follow up or follow through so that after 30 days their mistake is irreversible and you no longer have service or number. And at the same time offering services you have to pay for. They have held up my account waiting on services for 2 weeks

  151. Got a problem with the FORGOT YOUR ENROLLMENT ID. Every time I put my information in or my girlfriend’s information in it didn’t want to do nothing and I did put the right info and it seems like they don’t have any of our info in there data. What is wrong I know it’s not me cause I did put right info in. Does anybody else have any trouble with this

  152. Thank you for the Safe Link service. My cell phone shows “no service” constantly. Can Safe Link fix that? I’m unable to text or phone anyone because there’s no service. Thank you for any help to fix this situation.

  153. The representaive i spoke to had no idea what the call timer or the call log was, when i asked why there was a difference of calculated time used between the two, i was asked if i was wanting to add minutes. I still do mot know why there is a difference between the total amount of time used for dialed calls in the call settings timer and when i add up the individual calls in the call logs. It should be the same as this is not calculated in conjunction with the total amount of minutes i have remaining on my phone it is records kept by the phone itself.. I would like to see a list of all calls made from my phone since the customer service representative in the technical support department is clueless and helped not at all.

  154. Been told 2 weeks phone is on the way in 5 business days . Nothing has come !! Unable to get ahold of anyone by phone about this either Robert Harris

  155. I have had my cell phone for over 3 years and it just quit working. It shows “searching” and “wait” and “no service”. I have called technical service 4 times and all I get are instructions that don’t do any good. Nothing helps. They even sent me a new sim card-didn’t work! I cannot talk to a “human” who can even tell me how to send this one back and get a new one. I am very frustrated because I really like the phone. I am deaf and can text my family and friends on it. Can someone please help me?

  156. I need to change my address to where my free phone is going to .I know longer live at the address where your sending my free phone. Because there was illegal activity at that address, and the person will keep my free phone if its sent at that address

  157. Horrible service, I have called the main office, spoke with, around 13 reps. I sent verification via fax. the program states verify every year, my phone is cut off every six months. I filed a report with BBB, they help that day, but then every six months I go through this. I am elderly, and disabled. I did work for a living as a postal carrier, sometimes devorces are not good to you. I do qualify though. This is falsely advertised one day, your employees including your self will go through this. not worth the aggravation. Peoples health depend on this fraudulent service. Breach of contract.

  158. I have a safelink phone and carrier service through AT&T and it does not have signal in my area so I contacted customer service and was on the phone with them for 2 hours! I explained to them the only carrier in my area that has signal is Verizon so they were supposed to send me a new sim card that would give me Verizon as a service carrier but when the card come it was also for AT&T! PLEASE COULD SOMEONE HELP ME AS I’M NOT GETTING THE HELP I NEED FROM SAFELINK CUSTOMER SERVICE!

  159. I need a new safe link smart phone, the phone I got from safelink the phone it self got so warm it melted some of screen… and also my data never works and not able to get or send pic messages

  160. I’m not a happy person with safelink,my daughter sign me up three weeks ago and stiil having trouble with the tech,and the mananger to. I ask for help but its seems they pass me around from one person to another person,I ask for my old phone from t-moble which I gave them all the information from my acct.They sent me another sim card that didn’t work .I waited another week and put the card in with the help of the tech. Now he said I have to wait a couple more days so it has to boot up. I just don’t understand why. I work for Hospice takeing care of people day after day and now they cant call me. Please Help Me. Mr Eric Olson

  161. I was on the phone with SafeLink Customer Service for 47 minutes and NOTHING was accomplished. I was talked to very disrespectfully, I was told to shut up a few times and more times than that I was told to stop talking as I was trying to explain the situation with my account. I asked to speak to a supervisor and was asked “WHY” so I said “I would rather handle this with a supervisor” and was again, told to stop talking because the guy was “checking my account” then, even after knowing I qualify I was told I do not at the end of the conversation. At that point I asked to speak to a supervisor again and was told “One second, oh yeah, you do qualify” and that person, who wasted 47 minutes of my time, instead of sending me to someone to re certify with, just started my customer service call over with the automated introduction. The person that answered that call, at approximately an hour into my phone call was so disrespectful I had to hang up because I was at my breaking point. I couldn’t deal with the wasting of my time on purpose and being talked down to anymore. You guys should be ashamed of your customer service reps!!!! I still have no phone after wasting an hour of time with your customer service department. I would never talk to another human being that those reps did!!! I am absolutely appalled and extremely offended…and yes…STILL NO PHONE that I need because I am disabled and live alone and have many health problems. I still have no way of being able to call for help when I need it because an hour of my time was just wasted!!!!! What a disgrace your customer service line is!!!!!

  162. I know of a person who is working full time making a lot of money yet she was able to get one of these free government issued cell phones for her 8yr old son. A smart phone no less??? How? Why would this even be allowed to happen. How can this person be turned in?

  163. I qualify for a free cell phone and service in my state. I had service with Budget but they went out of business. Now I’m with Safe Link, was sent a cell phone and am learning to operate it but I don ‘t know the phone # to it. I’ve looked inside the box where it came in and I’ve tried to look it up on the cell phone but it tells me unknown. I need your assistance.

  164. I lost my phone and I’ve been trying to contact with the number that was on the Safelink Card but unable to get the help I needed. I have a phone and I was hoping to get everything transfer to this phone unable to contact anyone. Can you assist me please. Thank You.

  165. horrendous customer service, I’ve called in on four different occasions and still don’t have a resolution. The representative isn’t understanding my questions, which are simple and straightforward.

  166. I have pushed 120 numbers trying to get a human to talk to, this is insane. THESE PHONES ARE SUPPOSED TO BE FOR ELDERLY AND LOW INCOME. I CAN’T GET ANYONE TO TALK AND EVEY BUTTON TAKES ME BACK TO THE ORIGIONAL NEVER GET A REAL PERSON. MY PONE IS OLD HALF THE BUTTONS WORK SOMETIMES. I HAVE A PACEMAKER AND NEED TO BE ABLE REACH EMERGENCY AT ANY TIME AND CAN’T DO IT WITH THIS PHONE.THIS IS MY ONLY PHONE AND NOW I HAVE NO WAY TO CONTACT ANYONE.

  167. Worse customer service I’ve ever felt with in my life. Safelink basically stole money from me and when I called customer service I was given the run around, lied to, and used up 40 minutes of my monthly minutes so now I have no minutes to call again till next month. I’m just discussed.

  168. Name: Samthy Prak
    he request to upgrade his old phone and his phone not work good and difficult to hearing when someone call in or call out,
    Thanks for your attention.

  169. Awful! My phone died. I cant get anyone to talk to me. I contacted tracphone, they say to contact them back in two hours. Like how in the world do they even function!

  170. I need some one to email me and give me a phone number to talk to a human about renewing my Safelink Service. The online registration is not working, and I cannot seem to get anyone on a phone.

  171. the service was great its a rating of 10 and I am happy with the service I get from safelink wireless and keep up with the great service thanks

  172. I accepted your promotional phone and service. My phone is not working and it appears I might not have an active account. Can you advise me on how I can resolve this matter.

  173. I have been without a phone now for almost 2 months. On Wed July 12th at St Vincent de Paul food pantry here in Punta Gorda, FL. I made an application with Joan for Safe Link at 9:30a and it was still pending when I left around noon. I have never had a phone in Florida and the one I had in Ohio was shut off as soon as I started an app for yours back in May. I had not completed it but I thought that I had. When I researched my app I realized that I had not finished it with my proof. I cannot tell you how many frustrating hours I spent trying to send you my “Proof” through txt and email and it just would not go through. Then someone suggested I try for Assurance. That only took 15 minutes and there was no difficulty sending my proof. A day or so later I received an envelope from you to mail my “Proof” but I was so sure that I was getting a phone from Assurance that I threw out your envelope. Then Assurance turned me down and it was my understanding it was because I had a phone within the past year.
    Joan submitted both my drivers license and my electric bill both showing my address of the last 4 months. Prior to that I had lived with my son and his girlfriend on Yellow Pine Ct in Punta Gorda. They each have Government phones but that has nothing to do with me except that one of them has loaned me theirs temporarily and now my minutes have run out (Access) because I didn’t know how to shut it off a couple of times. I am 77 years old and desperately need a phone of my own. I have medicare and medicade and ebt.

  174. I forgot to mention that as soon as my app for Assurance went through, I immediately cancelled my app for Safe Link.

  175. I was trying to see I can get a replacement phone. my connector to charge my phone is bent inside and it’s hard to charge it.

  176. I received an email reminding me I haven’t used my phone this month & that’s because My phone broke..lost battery, you sent the wrong phone ( that took 2 weeks ) now I’m waiting on a new SIM card, supposed to be here Monday ( tomorrow ) I’ll believe it when I see it.

  177. I need a smart phone & when I try to get one I’m told I can’t, never a reason from a live person, however on the website it says it’s not available in NC. why ?????

  178. Ever since I got safelink service, I have had nothing but problems. They would give me wrong information about setting up the unlocked phone that I already had and 3 calls later and about 2 hours wasted of my time, someone finally knew what to do. That happened 2 times. When you call, the wait time is very long and it seems like the customer service people have a script and if you get off topic with an actual problem, they just keep repeating the same thing over and over again like a robot. I have had to speak to supervisors a few times now because the Indian people didn’t understand what I was saying and refused to help me. This last time, I called because the plan that I enrolled under was not what they had in the system and I had 1gb of data but they had 500mb in the system. I called and the women could not help me. Again, as with others, she kept saying the same thing over and over again and told me that was my plan in the system but couldn’t understand that I was supposed to have a different data amount as I had my own phone. I finally asked to speak to a supervisor and now I have been on the phone with him for 45 minutes and because it is in the system as 350mb they can not change it (so he says) I am screwed out of 500MB of data apparently for 3 months. The supervisor has been ok but the other customer service people have been very rude. I think trac phone needs to get the customer service back to the USA this is completely ridiculous and it is horrible customer service. I am SCREWED out of my 1 gb data because no one can figure out how to change it in the system. I was completely lied to over and over again by these people. PS… this call took almost an hour with nothing resolved.

    • I have a smart phone and I suppose to get 500 mins from safelink every month I didn’t get the mins this month and had to call last month to get my mins now my phone I can’t use my phone to call for mins its the only phone I have I try to use my phone says I dodn’t have any mins.

  179. I spoke to someone gave him all my info he hung up on me and then I called back and they said call back at regular business hours but I was just talking to someone they are full of it

  180. the customer service for safelink is the absolute worst experience. I simply tried to contact a live person to find out why I have not received my replacement phone that I was told would be mailed, 10 days ago. Each time I called, there is no option in the several menus I was given, and no live support available, also I was disconnected several times.

  181. I received a letter that you have not been able to confirm my eligibility in an eligible state program. The SNAP and Medicaid choices are lined out on the back side. I have checked thebox for SNAP anyway (it is called Foodshare here). I have spent a n incredible amount of time trying to reach someone by phone, and have gotten several different recorded responses, one saying my elig. period is not up yet, the other telling me I am no longer eligible because I have more than one lifeline phone. I do not have any other lifeline phone. I went online, and as usual, couldn’t get results there either. The site tells me my birthdate is August 10, when it is in reality October 8, 1956. The zip code says 54603, which is not correct either-it is 54601, as I moved last year. This is not a new problem. Every time I have ever gone online or called I have had very frustrating situations. Please correct my information, as you obviously have me confused with someone else. I am receiving foodshare and I am returning the recertification form by mail to you. I could not even readily find an email address to contact you without searching for an hour. This is insane. Elderly people should not have to go through this to have a lifeline, free or not. Please have a real person contact me to discuss this-preferably one who speaks English fluently so I can understand them. Seriously thinking about dropping this service, but have not made decision yet. That will depend on what results I receive from you. Thank you.

  182. I called to recertify for my phone in May! Kept getting messages to call to recertify, so I called again. Was told already done. Got more messages to recertify, again told all set. Now I am told I did not and I need to really!

  183. i called once and send messages but no luck . I feel safelink agents work with pride and their goal is to service well. I have no problem so far even I want to cancel my sevice so I can get a bigger telephone since my eyesight is not so good to see such tiny info. Keep it up safe link.

  184. I got safelink phone recently, but the service was deactivated although I made calls this month. I was asked to buy airtime to make my service active again but the problem is, I am a low income person and the government gave us free minutes each month ant this has been the reason why I applied safelink. Why should I pay for re-activation now. Can anyone help me now, how may I reactivate the service without paying anything? I want my free minutes donated to me by the government. Thanks Tug

  185. WE HAVE BEEN ON THE PHONE WITH YOUR “REPRESENTATIVE” FOR THIRTY MINUTES ALREADY THIS MORNING. THEY DO NOT SPEAK ENGLISH!!!!!!
    WE NEED A CUSTOMER SUPPORT PERSON AT YOUR CALL CENTER THAT SPEAKS AND UNDERSTANDS ENGLISH.
    WE RECEIVED OUR SAFELINK PHONE AND SOMEONE ELSE ALREADY HAS THE NUMBER YOU GAVE US.

  186. on 7/8/2017 i was approved for a phone.It is now 8/11/2017 and i have yet to receive my phone, i have a phone no. but no phone,After many calls to complain i have been unable to resolve the matter.My enrollment id.I would appreciate any help you could provide on this matter.

    Thank you.

  187. All of a sudden my service is cancelled my phone works but not my texting which is supposed to be unlimited. Called safe link talked to 6 people was hung up on 4 times no one seems to know how to help me or fix the problem, every person has a different story and can not speak English very well, which does not help any.. Was on the phone with them a total of 21/2 hrs and never did get the problem solved. I have been with them since 2011. I am the customer and got treated like crap with no results

  188. trac phone cancelled my safe link have lost two months of minutes customer service is horrendous i do not have to recertify till next year yet they cancelled me out and changed me to a regular trac phone god help you if you have problems with your phone they will eat up your minutes and they all read from the same manual.

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