ruby-tuesday

Contact Ruby Tuesday Customer Service

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Contacting Ruby Tuesday Customer Service Center

Ruby Tuesday is a casual dining establishment founded in the early 1970’s. As the years passed, the company began to grow at a rapid pace. The company currently has more than 800 locations across the globe. Service millions of customers means a commitment to customer service.

Contact Info:

Customers can contact the customer support team during regular business hours. We noticed if you attempt to contact the customer service team by phone or by mail, you will contact the corporate offices. When contacting Ruby Tuesday by email or through social media, you are more than likely contacting a customer service agent.

Phone Contact Numbers

  • Corporate Headquarters: 1-865-379-5700
  • Fax: 1-865-379-6817

Mailing Address

Ruby Tuesday, Inc.150 W. Church Avenue Maryville, TN 37801

Official Website

When you visit the official Ruby Tuesday website http://www.rubytuesday.com/, you have the ability to search for a location near you, view the menu and review the beverage menu. If your local Ruby Tuesday participates, you can place an order online and pick up at the particular restaurant. You also have the ability to order gift cards. We like how the company provided information regarding community giving projects.

Social Media

Ruby Tuesday is not a very social company. We only found the pages for Twitter and Facebook. On a positive note, we did see where the customer service team interacted with customer who had concerns and questions. Seeing feedback was refreshing.

Customer Service Email

The customer service feedback form was easy to fill out and didn’t require personal information; simply your name and contact information. We sent a message asking if there was information regarding allergens in food and preparation areas. This is a concern for customers with life-threatening food allergies. The automated response states customer satisfaction is number one, so we will see how long the response takes.

Our Experience

Contacting the customer support team was a great experience. We called and didn’t have to worry about a lingering automated system. We simply bypassed the options by pressing 0. This allowed us to connect with the operator and subsequently the customer service department. We spent a few minutes explaining our concerns and the agent never once interrupted. They allowed us to voice our concerns and when we finished, addressed and resolved each issue. We thought this would confuse the agent, but in fact, the agent embraced the challenge. Calling Ruby Tuesday was a delight. Were you delighted when you contacted the customer service department? Comment below with your customer service experience.

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Rating: 3.0/5 (2 votes cast)
Contact Ruby Tuesday Customer Service, 3.0 out of 5 based on 2 ratings
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11 Comments on “Contact Ruby Tuesday Customer Service
  1. My fridend and I ate @ Ruby Tuesday today…yuk! we had not been to one in 2yrs, we should not have gone in today. We both had Ruby slidders with fries and salad bar. $9,80 each with one ice tea for $2.25 way tooo much $. Our food tasted like fish not appealing at all, overcooked,bad presentation We will not go back. The wait staff was nice.

  2. Me and my family went to 8680 Bartram Ave location in Philadelphia for dinner. When our waitress arrived she started us off with drinks and gave us time to go over the menu. 2 minutes later the waitress comes and asked for our order. I felt rushed even though we assured her that we were not ready. I ordered jalapeno pretzel burger, which I stated that I wanted it well done.When she returned with our food, I cut my burger in half and it was still red in the inside. So I signaled for the waitress and let her know. She told me I to wait so she can take another tables order. after she puts the other orders in she comes to take the burger back. Well by the time the manager brought my food back. I ensured her that I didn’t want it, because my family were almost done their meal and we were going to go. She told me that I had to take food or throw it out and she will not be taking it off my bill. This will be my last time dinning here. She ruined my family dinner and I don’t think I should have to pay for somebody else mistakes.

  3. Today when I came out of bob Evans in Athens Ohio I noticed that there were these pieces of paper on every windshield. I looked closer to realize it was a ruby Tuesday menu. These menus had been placed on each car in another establishments parking lot. “What poor taste,” I thought.
    I’m not sure if this is a corporate decision or a local one but I will say I will NOT eat at ruby Tuesday anymore. This was a very poor marketing decision.

  4. Very disappointed with the food at Ruby Tuesday in north LasVegas, Nv. On Saturday November 23,2013 we had the Mini sirloin with lobster tail & seafood trio! The sirloin was really tough, the spaghetti squash had “no” taste! The mash potatoes were were just “warm.” The onion rings looked like they were frozen and not scratch made from the resturant. The biscuits were “dry” very “dry”..the recipe needs to be corrected..to tast better!!
    Disappointed that you had taken the navy bean soup of the menu, tried the chicken tortilla soup, it was too salty and spicy! Even with the discounted purchase on the second meal came to $41.00.
    It will be awhile before I think dine at Ruby Tuesday again.

  5. I was so upset with Ruby Tuesday after getting one of the worst take out orders ever. My steak was totally undercooked, and bad smelling, my sides were not hot at all, also my business associates ribs were overcooked and dried out. This establishment is very convient because I live directly behind the Chantry rd. location but I will never give my money to a place that does not take pride in the food it serves. I believed that I would get quality food at Ruby Tuesday but I did not, next time I hate to adnit it but I will be going to APPLEBEES

  6. Is it the norm for staff to work with menus money credit cards cash registers and then w no gloves handling customers food and drinks? This happened on more than one ocassion and when addressed the staff member then waited on us with an attitude. I really enjoyed my first few visits but the last two left a bad impression.

  7. Went to Ruby Tuesday today with a couple of friends. We ordered our drinks, I asked the server if I could have cherries to go in my drink. I watched as she dug them out with her hands and brought them to me. I then asked her if I could have different ones because, “you are touching your face, your clothes and I don’t like that”. Wel. She said, “no problem”, with an attitude. She put on gloves and gave me cheeries. When I ordered my second drink instead of using a toothpick or put on gloves, she opted to give me no garnishes at all. I guess being clean is is an convenience to her.

  8. I took my family to the Trumbull Rubys today for a Pre college lunch. The waitress was very nice. We ordered drinks, my girls had lemonade the was $3.00 and tasted so sour and awful they never finished them. For lunch I has one of the new flat breads. It is terrible. I think it is made with white velvetta. Also it was not filled to the edge of the crust so you had to cut off all the extra dried crust.
    The worst was my order of chicken strips for my older daughter. They were so over cooked and so over batter dipped you could not eat them.
    They did make a new order as we were leaving and we took them home and we ended up putting them in the trash, not worth the calories. Don’t go, horrible food.

  9. Your GM at ruby tuesday in rockwall. Is rude and has no hospitaliy at all. I worked there and he was very inconsiderate of his employees, and was very rude to them. And customers would even complain to me about him. I called him to get my address changed on my w2 form and he was completley rude and hung up on me.

  10. Very disappointed with the salad bar at your FarmVille va location . The salad bar was filthy and I asked the waitress for a substitution or extra charge for a cup of your Cajun gumbo and was refused With a purchase of fried shrimp entree . Not a very pleasant experience. The waitstaff not attentive when asked to bring out your signature pasta salad to restock the salad bar we were told that’s all they had . When asked for the manager, they were unavailable to assist

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