Contact Ruby Tuesday Customer Service

Contacting Ruby Tuesday Customer Service Center

Ruby Tuesday is a casual dining establishment founded in the early 1970’s. As the years passed, the company began to grow at a rapid pace. The company currently has more than 800 locations across the globe. Service millions of customers means a commitment to customer service.

to leave a comment about your customer service experience.

Contact Info:

Customers can contact the customer support team during regular business hours. We noticed if you attempt to contact the customer service team by phone or by mail, you will contact the corporate offices. When contacting Ruby Tuesday by email or through social media, you are more than likely contacting a customer service agent.

Phone Contact Numbers

  • Corporate Headquarters: 1-865-379-5700
  • Fax: 1-865-379-6817

Mailing Address

Ruby Tuesday, Inc.150 W. Church Avenue Maryville, TN 37801

Official Website

When you visit the official Ruby Tuesday website, you have the ability to search for a location near you, view the menu and review the beverage menu. If your local Ruby Tuesday participates, you can place an order online and pick up at the particular restaurant. You also have the ability to order gift cards. We like how the company provided information regarding community giving projects.

Social Media

Ruby Tuesday is not a very social company. We only found the pages for Twitter and Facebook. On a positive note, we did see where the customer service team interacted with customer who had concerns and questions. Seeing feedback was refreshing.

Customer Service Email

The customer service feedback form was easy to fill out and didn’t require personal information; simply your name and contact information. We sent a message asking if there was information regarding allergens in food and preparation areas. This is a concern for customers with life-threatening food allergies. The automated response states customer satisfaction is number one, so we will see how long the response takes.

Our Experience

Contacting the customer support team was a great experience. We called and didn’t have to worry about a lingering automated system. We simply bypassed the options by pressing 0. This allowed us to connect with the operator and subsequently the customer service department. We spent a few minutes explaining our concerns and the agent never once interrupted. They allowed us to voice our concerns and when we finished, addressed and resolved each issue. We thought this would confuse the agent, but in fact, the agent embraced the challenge. Calling Ruby Tuesday was a delight. Were you delighted when you contacted the customer service department? Comment below with your customer service experience.

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 2.5/5 (15 votes cast)
Contact Ruby Tuesday Customer Service, 2.5 out of 5 based on 15 ratings
Write A Review
131 Comments on “Contact Ruby Tuesday Customer Service
  1. My fridend and I ate @ Ruby Tuesday today…yuk! we had not been to one in 2yrs, we should not have gone in today. We both had Ruby slidders with fries and salad bar. $9,80 each with one ice tea for $2.25 way tooo much $. Our food tasted like fish not appealing at all, overcooked,bad presentation We will not go back. The wait staff was nice.

  2. Me and my family went to 8680 Bartram Ave location in Philadelphia for dinner. When our waitress arrived she started us off with drinks and gave us time to go over the menu. 2 minutes later the waitress comes and asked for our order. I felt rushed even though we assured her that we were not ready. I ordered jalapeno pretzel burger, which I stated that I wanted it well done.When she returned with our food, I cut my burger in half and it was still red in the inside. So I signaled for the waitress and let her know. She told me I to wait so she can take another tables order. after she puts the other orders in she comes to take the burger back. Well by the time the manager brought my food back. I ensured her that I didn’t want it, because my family were almost done their meal and we were going to go. She told me that I had to take food or throw it out and she will not be taking it off my bill. This will be my last time dinning here. She ruined my family dinner and I don’t think I should have to pay for somebody else mistakes.

  3. Today when I came out of bob Evans in Athens Ohio I noticed that there were these pieces of paper on every windshield. I looked closer to realize it was a ruby Tuesday menu. These menus had been placed on each car in another establishments parking lot. “What poor taste,” I thought.
    I’m not sure if this is a corporate decision or a local one but I will say I will NOT eat at ruby Tuesday anymore. This was a very poor marketing decision.

  4. Very disappointed with the food at Ruby Tuesday in north LasVegas, Nv. On Saturday November 23,2013 we had the Mini sirloin with lobster tail & seafood trio! The sirloin was really tough, the spaghetti squash had “no” taste! The mash potatoes were were just “warm.” The onion rings looked like they were frozen and not scratch made from the resturant. The biscuits were “dry” very “dry”..the recipe needs to be tast better!!
    Disappointed that you had taken the navy bean soup of the menu, tried the chicken tortilla soup, it was too salty and spicy! Even with the discounted purchase on the second meal came to $41.00.
    It will be awhile before I think dine at Ruby Tuesday again.

  5. I was so upset with Ruby Tuesday after getting one of the worst take out orders ever. My steak was totally undercooked, and bad smelling, my sides were not hot at all, also my business associates ribs were overcooked and dried out. This establishment is very convient because I live directly behind the Chantry rd. location but I will never give my money to a place that does not take pride in the food it serves. I believed that I would get quality food at Ruby Tuesday but I did not, next time I hate to adnit it but I will be going to APPLEBEES

  6. Is it the norm for staff to work with menus money credit cards cash registers and then w no gloves handling customers food and drinks? This happened on more than one ocassion and when addressed the staff member then waited on us with an attitude. I really enjoyed my first few visits but the last two left a bad impression.

  7. Went to Ruby Tuesday today with a couple of friends. We ordered our drinks, I asked the server if I could have cherries to go in my drink. I watched as she dug them out with her hands and brought them to me. I then asked her if I could have different ones because, “you are touching your face, your clothes and I don’t like that”. Wel. She said, “no problem”, with an attitude. She put on gloves and gave me cheeries. When I ordered my second drink instead of using a toothpick or put on gloves, she opted to give me no garnishes at all. I guess being clean is is an convenience to her.

  8. I took my family to the Trumbull Rubys today for a Pre college lunch. The waitress was very nice. We ordered drinks, my girls had lemonade the was $3.00 and tasted so sour and awful they never finished them. For lunch I has one of the new flat breads. It is terrible. I think it is made with white velvetta. Also it was not filled to the edge of the crust so you had to cut off all the extra dried crust.
    The worst was my order of chicken strips for my older daughter. They were so over cooked and so over batter dipped you could not eat them.
    They did make a new order as we were leaving and we took them home and we ended up putting them in the trash, not worth the calories. Don’t go, horrible food.

  9. Your GM at ruby tuesday in rockwall. Is rude and has no hospitaliy at all. I worked there and he was very inconsiderate of his employees, and was very rude to them. And customers would even complain to me about him. I called him to get my address changed on my w2 form and he was completley rude and hung up on me.

  10. Very disappointed with the salad bar at your FarmVille va location . The salad bar was filthy and I asked the waitress for a substitution or extra charge for a cup of your Cajun gumbo and was refused With a purchase of fried shrimp entree . Not a very pleasant experience. The waitstaff not attentive when asked to bring out your signature pasta salad to restock the salad bar we were told that’s all they had . When asked for the manager, they were unavailable to assist

  11. I just visited the concord mills store and was very disappointed in the guest recovery aspect of the service. It’s my son’s birthday nine years old, he woke up early and says he wants to go to Ruby TUESDAY S SO all day he was excited to go. He loves the chicken Alfredo pasta. Well we didn’t know it changed. The manager says they were a test store,and he loves it…. the problem is that three of the people who got it sent it back. Took off the bill for other people in our party but charged the birthday boy. My wife’s good was cold, wings we’re under done. The server was fine. Just feel bad for my son

  12. your Ruby Tuesdays at Sanford N c WAS OUR DINNER STOP for today Menu was very tempting . I chose the Seaafood trio as it looked more than plenty enough for me. Was I ever disa ppointed!! servings were very skimpy . The lobster tail was overcooked and very dry.. I was not happy. At $249 a glass for sweet iced tea which looked like lightly colored water & not much taste at all. I did not complain to the very nice waitress. I did not want to hurt her feelings.but the ad in the menu was very misleading & should notr be allowed to mis represent the food. I will no doubt not go there ever again M<y meal cost me $24.05 & lost your chain a customer

  13. When will corporate listen to the customers?? Your restaurant is going under. The salad bar used to be really good. Now you have taken them out of some restaurants. The ones you have left is no good. They have nothing on them. You’ve taken pudding onions olives and a lot of other things off of it.we only go when we have a coupon. It isn’t worth going to. You need to put the salad bar back in the airport and serve employees lunch before. 10:30am.

  14. Me and my wife ate at ruby Tuesdays tonight for the first time in Athens al and I was surprised what restaurant on a Friday night is out if dr. Pepper, spite, coke? Then 47 minute wait on food 9 minutes to get drink filled and burnt fries wow I don’t think I will be returning we usually eat Logans but tried ruby Tuesdays tonight

  15. I live in Owensboro Ky & we miss our Ruby Tuesday. My friends & I grew up with Rubys for more than 30 years. Please bring Rubys back to Owensboro. The highway 54 corridor is exploding with commercial growth. The Tumbleweed on Frederica St. Closed it could go there. Please please please!!!

  16. I’m a regular at the Ruby Tuesday (RT) in Niceville, Florida. Recently I have personally observed their cooks make the most vile, obnoxious, and unwanted sexual comments directly at the female servers there. I observed one server try to ask the manager on duty to speak to their cooks but she just laughed it off and seemed to not be concerned about the things these guys were saying. Although the server was obviously uncomfortable about the things they were calling her she tried to remain professional but I could see that she was upset. I personally see the managers cross the line with the employees all the time. They allow some employees to speak back at them disrespectfully and once I saw a female bar tender make head stands for other men at the bar, she was demonstrating some yoga moves she learned and the managers didn’t even correct her obvious immature behavior despite the look of shock on the faces of other customers. I’m a manager for over 450 people in the Air Force and I know the significance of a zero policy on sexual harassment. If RT higher EXO’s don’t look into this soon I fear that things will explode and heads will roll!! The things I heard those cooks say and the way they were poorly handled is a serious unacceptable approach. Do something soon RT, call your managers and retrain them because what I witnessed is no place I would want any of my fellow Air Force members patronizing!! FIX IT!!! FIX IT NOW!!!!!

  17. I had gone to the Ruby Tues in Atlantic city. In the middle of our meal one of the employees started to mop near us with lemon bleach. I couldn’t believe they were doing this while we were eating. The fumes were overpowering and nauseating. I asked to see the manager. He apologized and walked away. Needless to say something is very wrong with this picture.

  18. I am sitting at the Ruby Tuesdays in Schenectady, NY. This is by far the worst dining experience of my life! I will social media the heck out of this. The staff obviously hates their minimum wage daily grind and they are acting annoyed that there are customers that actually want service.

  19. I’ve traveled to VA Ruby Tuesday many times and was able to make a change to the Shrimp Po’Boy flatbread because I do not eat pork! The Greenville, NC location stated they could not remove the andouille sausage. How can one state make the adjustment and another will not!

  20. Was amazed at what they call jumbo shrimp on their jumbo skewer dinner for $15.99. Nine pieces of shrimp each the size of a quarter. Not my item of jumbo shrimp. Very pricey for the quantity

  21. Saturday may 3 rd we visited ruby Tuesday for dinner in pompano beach fl we arrived at 6:15 pm we were seated right away the waitress first came too our table at 6:34 pm she asked if we wanted any drinks I asked her if it was still happy hour she said no it ends at 6:30 I told her we have been sitting here for at least 20 minuts she said she couldn’t give it too us so we orderd our food my wife had sirloin and lobster tail she enjoyed it . I had rib eye steak I asked for horse radish and aujus sauce I was told they don’t carry that so in so many words the steak wasn’t what I expected sincerely Raymond Delisle

  22. On the 12th of April, we dined at one of your stores in Lacanto, Fl. I ordered the buffalo chicken strip dinner. When my entree came to the table, there were four round pieces(abt. the size of a silver dollar) of chicken on my plate. The waitress never checked back on the order and hurridly dropped the check on our table and left. When we exited the place, the hostess was not at her station. On the 15th, I called and spoke to a mgr. I believe named Reggie, who aplogized and said that the chefs had been told not to serve those pieces (they were a mistake in shipping.) He promised to remit, via snail mail, his card to me for another entree of choice. He “would put it in the mail right away.” Two weeks passed, I called again, talked with another mgr. who promised to “leave a posted reminder for Reggie.” Well, it never came and now I am back in Maine -as I had explained I would be by May 7th. I am so very disappointed in your chain and will no longer patronize. My husband and I have been customers for years and this is the first time we have ever complained about anything.

  23. I just wanted to let you know that our experience today in the Battle Creek, MI. site was the WORSE service we have every had.
    1. waitress was slow and did not bring the drinks for at least 15 min after giving her the order.
    2.waitress asked if our childs meal could come out first. it not only came out with our meal but was overly cooked. meal was lukewarm at best.
    4.When asking for biscuits we were told”when they come out of the oven” we had been there 45 min.
    5. steak sauce requested cam to table after the meal was over.
    6.Requesting additional drinks. the waitress asked the hostess to get them. she passed by our table and couldn’t find where they went so took them up front. we decided to leave at that point and my son told the hostess we tried to flag her down but we now needed to leave.
    7.hostess literally asked if we wanted to “gulp them down fast” while we were standing in the front at the hostess area, when we told her we had to leave.
    8. The waitress never had the bill ready, and we had to wait for her.
    We have had some bad experiences but this was the WORSE. Shame on allowing your service to get so bad. the meal was a lunch meal and was over 58.00 for 3 adults and 1 child. which would have not been bad had we had better service and the food good. Sorry to report, this was not the case today.

  24. 6/8/14- my friend and I were disappointed the new menu had
    eliminated baked potato. what is steak without potato/sour cream
    or butter? the food we ordered was good. the server was pleasant.
    us 9, old bridge,nj.

  25. We went to y’all’s orangeburg location and we were there 3 hours when the business was not even busy I am very upset about the service we had it was NO good. Then finding a hair in my food. We are never coming that was the worst service I have ever had.

  26. Yesterday my friend and I decided to give the Ruby Tuesdays restaurant in Inverness, Florida one more chance. The food has been awful and we had not been back in a year at least.

    Well we will not be back at all after yesterday. I can say your hamburgers were always good, the rest not so. This time you all managed to add the hamburgers to the list.

    It was as dry and hard as a Hockey Puck. The fries looked and tasted like they either sat around or were put back into the deep fryer which made it worse. I’ve learned not to say anything because last time I paid for it by burning myself on the side dish the cook brought to the table. I understand why this restaurant won’t get any gold stars.

    Thank You

  27. Ruby Tuesday has always been one of our very favorite restaurants.
    When we are at home, we eat there once or twice a week. When travelling we always look for a Ruby Tuesday…..So, we know our
    Ruby Tuesdays!

    There is one, where Brian E. Hausman is the manager. We were there Sunday and for the VERY FIRST TIME EVER my fish was not cooked as I had requested (not spicy). Mr. Hausman came out, apologized and made sure I had the best of care and not only that, he went out of his way to see that we were pleased, which we were, even before they redid my fish. When we went to check out he had taken my fish dinner off the check. I certainly did not expect that, but I can tell you this, if more managers would come out of the “office or kitchen” and greet and meet their customers, we would not be seeing so many Ruby Tuesdays closing as we are finding as we travel.

    I have been in business most of my life and I just thought you might like a compliment for a change instead of a complaint.

    We still will eat at Ruby Tuesdays, but most especially at Brian’s restaurant.

    By the way Mr. Hausman is the manager at Ruby Tuesdays in Vienna West Virginia. I hope he will be recognized. I’m sure he does not expect me to write and tell you this.

  28. Took my son out to Ruby’s in Champlin for his 21st birthday July 17th, 2014. I have a deep concern of the food I received, I ordered grilled salmon, I had eaten about a third of the salmon when i noticed it was raw, like it hadn’t been cooked at all, yuk! The waitress took it back to the kitchen and the cook or manager came out to apologize (she was embarassed) and said she’d discount the bill, which she did. My concern is that I ate raw salmon, that can’t be good! I’m now a bit concerned for my health:

  29. my sister works at the concord mall in Wilmington Del and when she had a break that was 30 min we were just going to the bar and get quick drink and appetizers she had a short break so I knew she probably wouldn’t have time to finish her meal which is understandable we sat down no one greeted us nor did they ask us did we need help OK than the server helped someone who came after us and than I was pissed because I had to ask for help or we were going to sit there all day she finally made my sisters drink I still wasn’t ready and she never came back to help me and the sad part was the restaurant wasn’t very busy I finally had the hostess get a manager thinking that he would resolve the problem wow to my dismay he was even worst he was nasty and had the same personality as Lurk on the Adam’s family what a bad experience horrible customer service all the way around I can get better service in McDonald’s smh

  30. My husband and I had dinner at your restaurant in Traverse City Mi today. The waiter’s name was George…he’s the best waiter we’ve had in a very long time. Kudos to George for a job well done. It’s not often we come across someone who really knows how to treat a restaurant customer. Dinner was good, the service was excellent! We live in Sturgis MI and wish we had a Ruby Tuesday’s closer to home. Thanks again George!!!

  31. I have a good friend who just had a birthday last month. I enrolled this person in so connected and was told by the computer at the end of enrollment that the address was recognized. What the hell does that even mean? Anyway, their free burger coupon NEVER came! So last week I called customer service and was told the person HAD to have their own email address. I had tried to enroll them thru my email. So Friday I set up an email address for them at yahoo. But then when I tried to reenroll them in so connected, your system would not even accept the email address. you need to work on your system!

  32. My friends and i ate thr for first time….The vents were blowing cold air on us the whole time. I am now sick with a cold from it. For the price, the food wasn’t that good or hearty. We had to fill up on the salad bar to be satified, the plates at saladbar were nasty n dirty. Service was bad. We will definately will not go back!!

  33. Ruby Tuesday’s needs to train their managers better on how to detect intoxication. My husband and I visited a restaurant last evening and because I have a cast on my leg that was put on two days previously and have a hard time walking around therefore I stumble and my husband tries to help me walk the manager assumed that I was drunk and escorted my husband and I out of the restaurant. Neither my husband or I were anywhere near being drunk we had one drink were cut off and asked to leave the restaurant way to go to Ruby Tuesday’s on your training. I feel that I was profiled in discriminated against because I have a slight handicap of being in a cast right now. Up until this visit I love going to Ruby Tuesday’s but from now on I will choose another restaurant to go to.

  34. my husband and i were at ruby tuesday last night for dinner on lincoln highway in langhornei called before we went .my husband likes the beef tips with mashead the said yes we do so we went.what a dissapointment they said they didnt have them he wanted to leave i said no we were here so he got the asiago sirloin it was awful some king of sauce on he didnt ask for all he wanted was a steak potatoes veg that was15.99 could hardlet see the steak then we orded the4way sampler that was 12.99 for 6 piesces i had a vodka martini that was half full for 6.00 dollars our bill came to70.31 we are seniors we dont go out tha much but this dinner was terrible i dont usaliy complain .thank you for liseing bea harrington

  35. I told one of my friends that I was going to Ruby Tuesday for my free hamburger on Dec, 17. I will be 87 years old – Before IO knew it 28 of my friends decided to come along. FOUR of them also have December birthdays. I have been trying to find out if I can get coupons for them also for a free hamburger – Its too late to sign up for the newsletter et. Luckily I did this when our RUBY Tuesday opened and am a frequent visitor. I recently brought a 90 year old handicapped friend with me and called the main office to tell them of our exceptional service! Can you help me this time? Swanny Seirup

  36. Ate at lenoir,nc Ruby Tuesday and everything about this experience was lacking service, food, salad bar and the way the situation was handled by the manager. My girlfriend got food poisoning from uncooked chicken tenders, I mean if you mess chicken tenders up you just suck at life and should stop trying. I ordered a ribeye that was the toughest, chewiest, most bland piece of meat I’ve ever gotten from anywhere.I sent it back and this point was already fed up with the poor excuse of an establishment I didn’t want anything but the check.never will I set foot in another ruby tuesday as long as I live and advise anyone considering doing so,reconsider and run.

  37. We had the worst experience ever. Our waitress was so out of it, I had to ask someone else to find her. Took a LONG TIME to get our drinks had to ask twice for silverware. My steak was over cooked and was afraid to send it back because who knows how long it would take to get a new one. No sauce for my shrimp steak sauce came out in a little cup really no bottled steak sauce???? The bathroom was so discusting it smelled like a zoo!! I will not be back and would not recommended this place to anyone. My family was so disappointed!!



  40. I went to the Ruby Tuesdays in Fishkill, Westage Dr. It was around 5PM very few people were in the bar area. I asked if they had happy hour and was told in the bar area. There were only certain places to sit for happy hour and I did not want to sit at the happy hour table. I sat a boot about 3 feet from the bar. I had asked the seater if I could still get a happy hour price for a drink. When my waiter came to the table he said that his manager wanted to inform me that I could not have happy hour price as I was not at the exact table. I thought that was incrediblely rude. Managers were Allisoon and Shannon. I think it very bad customer service not to extend a happy hour drink price when I was still in the bar area.

  41. My sister and I decided to eat at your south Lakeland location today for lunch. It was after two in the afternoon and maybe about six tables were in the whole restaurant. We were seated immediately, but weren’t greeted after sitting for at least eight minutes I finally flagged down a server and she said she would get our server. We then had her approach the table and very unprofessionally she called me sugar and sweetie. She got our drinks and never asked us if we were ready to order, just set the drinks down and disappeared. After waiting about five more minutes we got up and went to the salad bar. When she saw us eating them she finally came over and asked us if we were ready to order and I wanted to say, yes, about fifteen minutes ago! People that were seated at least ten minutes after us had there meal delivered and finished eating before we got our food because they had an efficient server. We were sitting in plain view of the kitchen and another server came through the doors with our food and the manager on duty stopped him to have a conversation with our food in tow. They stood and laughed and carried on for a few minutes until he saw me staring at him then we got our food. The food was delicious, but couldn’t really enjoy it after everything prior so again couldn’t find our waitress because she never checked back to see if are steaks were cooked correctly. I finally went into the bar and asked the bartender for two to go boxes and If she could find our server so we could pay our bill. As I was leaving I saw the female manager sitting in the bar and approached her about my experience. She just said I’m sorry and I told her she was part of the problem for stopping the server en route to a table with food to converse. I have been in the restaurant business for forty years and this was by far the worst experience I ever had. The servers name was betty and I didn’t get a look at your managers name. We arrived between 2-2:30 on February 19th.

  42. Unfortunately, our daughter Erica 2/20 husband jeffrey 2/27 and myself Elise 3/1051 all Rothman and all members signed up Have Not received our birthday free burger emails. We would love to have them we are in Manalapan New Jersey
    Please respond to my email soon thanks

  43. I went to try Ruby Tuesday in Pocomoke, Maryland for the first time Feb 31, 2015. With my fiance, mother, mothers boyfriend, and my children. When my mother asked about the salad bar, the waitress rolled her eyes during her entire response. The food was disgusting except my broccoli and cheese soup. After we finished our food, she brought our checks (which were seperated as I asked while ordering). We handed her each of our checks. My mom paid with cash and we paid with a card. At first for whatever reason there was an issue with the card. The manager ended up charging my card (97.80) for mine and my moms bill. When I brought it to her attention she apologized and said “she didn’t know the checks were separate” she asked for my card which I thought she was going to refund my money instead charged me for my actual bill (66.90). Which left me with 2 transactions from there on my card which she said the 97.80 would be back on my card by the next day after they closed out the credit card receipt. I called there multiple times to ask about my refund which I was discouraged from calling corporate. (But was given the number) it took 5 days for my money to post to my account. Needless to say, worse experience EVER!

  44. Worst Service Ever: Avoid at all cost.

    Me and my wife, who is 8-month pregnant went to Ruby Tuesday in Westminster on 02/28/15 to have some dinner. There was 20 minutes wait after which we were seated around 8:00 pm. We ordered our food in the next few minutes. After ordering our food the wait started, and it never ended. We were there until 8:50 pm and still there was no food. The server stopped by several times and told us that our food was going to be late and it should be out in the next five minutes. Well, that never happened. She also told us that she had talked to her manager and the manager will come talk to us. We kept waiting and waiting. The server said since its a Saturday night, things are hectic. Funny because everyone else around us got their food in reasonable time. It was just us who did not get their food. Finally, my pregnant wife who was starving finally left and as I was getting ready to leave the manager showed up. He did not say anything and I just told him my wife needed to eat and since it was too late we’re leaving. Then I followed my wife and left the restaurant. I should have noticed the fact that only the two of us were non-whites in that restaurant and it was only our order that was delayed. The servers were providing food and drinks to everyone else without any delays and treating them nicely. We were the only ones who kept waiting for our order. I can not believe how horrible the service was. I have never waited for 50 minutes for a meal in a restaurant. Since we were both hungry and my wife could not wait any longer, we went to the Popeyes across the street and got some fast food. Interestingly their service my much better than Ruby Tuesdays’. While in the drive thru the server told us that it will a couple of minutes before our order will be ready we could wait in the parking lot and he will bring us our food. He brought our food in few minutes while it was around 15 degrees Fahrenheit outside. I think Ruby Tuesday should learn customer service from Popeyes. It was our first experience going to Ruby Tuesday and I am totally shocked as it was the worst experience of my life. First impressions are everything and after this incident I am never going to any Ruby Tuesday. Edit 3/8/15: I also contacted Ruby Tuesday through their website and twitter. As soon as I left a tweet on their website, they asked me to direct message them with my email address, which I did. However since then I have not heard back from them. I emailed them and tweeted them again but no results. I also noticed that when someone tweets on their page indicating bad service, they ask that person to direct message them with their email address. I think it is just a marketing ploy to show they care but in reality they just ease off the situation. Very bad tactics employed by Ruby Tuesday.

  45. On 3/05/2015 my husband and I ate at the Ruby Tuesday’s in Sandusky, Ohio. We hadn’t eaten there in a long time but always remembered great service, and great food. Needless to say, we were both disappointed. The service was great. Our waitress was great wonderful. The food took a while to come out. Other people were waiting for their meals as well, along with waiting on the cheese biscuits that are advertised. Our food came out well over done. My husbands burger was over done. My chicken fingers and onion rings were greasy and tasted greasy. Very dissatisfied!

  46. Six ladies met yesterday for lunch at Ruby Tuesday in Easton, MD. We were very disappointed that management refused to accept our $5.00 off coupon saying only one coupon to a table. We could have separated into 3 separate tables to prove a point but preferred to visit together as planned. You could have instead offered a free ice cream to each guest. That was a rip-off. Why advertise this coupon and deny it. The food was excellent but this incident left us with a bad taste.

  47. I had lunch at the Ruby Tuesday on Gratiot in Roseville Michigan today. While I had a terrific waitress and the food was good, I had to use the Ladies Restroom before leaving the restaurant. Upon entering the restroom I happened to notice that all of the toilets were so filthy, like they had not been clean in quite some time. I also had to use the handicap stall and without checking, I went ahead and used it without realizing there was no toilet paper in not just that one but in one of the other stalls. After waiting for someone to come in and ask someone to pass some to me when finished and went to use sink to wash my hands I noticed that one of the sinks was also so dirty .. after leaving the restroom and getting ready to leave I had to make mention this to the hostess who was there greeting guests. I hope in the future when dining there again .. this does not happen.

    Thank You … Kathy Doebler

  48. We have been frequent customers at the Ruby Tuesday at 2102 Emerick Blvd., Bethlehem,Pa.and have always enjoyed the food, service, exceptional salad bar,and coupon options. But several months ago we met the manager, Jason Gerlach, and now we have become like family! He always greets us, shares conversation when he is not too busy, and asks about our satisfaction. He let’s us try and evaluate new dishes, like the delicious ribs. He automatically orders my favorite appetizer, delicious thi phoon shrimp! We know several servers by name; and are always treated very well. There is such an evident atmosphere of teamwork among the staff! We think it is because of Jason, and we think you should be aware of his great work ethic. And it’s not just our opinion, because this place is ALWAYS very busy, on weekends, at least. Plus, there are at least five other competing restaurants within a mile! Kudos to Jason and his exceptional staff, not to forget Head Chef, Hector Rodriguez! Love his food!

  49. My daughter and I went for dinner at ruby Tuesday in republic mo I was very disappointed I always order the ribeyes mr it came out well I sent it back and the second one came out cold and raw u could c that the cook had just thrown it on the grill for color on both sides so I said never mind the manager acted like I was an inconvenience to her she wanted me to take it home so she wouldn’t have to comp it she said she was sorry but it was more like it was my fault and I should either eat it or take it home so she wouldn’t b bothered she did not offer me a choice of anything else or desert my daughter had already finishes her meal and we go to dinner together to eat together I had a very bad experience at this restaurant when dan was the ma

  50. I would like to complain about the Johnson City ny location. The hostess acted like it was huge inconvenience to put my name on the list. She sighed and then in a whiney voice said well you are going to have 15 minutes. This was at 414pm. Granted we walked through the restaurant and say tables op end all over the place the manager just and staff leaning up in the back chatting. we walked out and took our business to Texas Rd house if you want to see what you lost let me know and I will email you the receipt.

  51. Im commenting about very poor service from the Lebanon, PA location. We were seated right away and got asked what we would like to drink. I had ordered an alcoholic beverage and gave them my ID to show that I am 21. The person I was with was not of age and ordered a soda. The waitress came back and told me she is not serving me my drink because the person I was with at dinner was not of age. As far as I am concerend there is no law stating a person of age cant drink an alcoholic beverage because other people are at the table are not of age. We did not stay and order our dinner and will not be returning to this location. Further action on my part will be taken to find out what more I need to do. Being denied service of something I am legally entitled to is not okay.

  52. Ruby Tuesday in Decatur, Ill. Called Friday to set up a birthday lunch for our church group for 12 people. I told them i would call Monday with the correct total of 13 and I did. They had 3 small tables set up for 12 people. The food was cold and had no taste. The service was terrible she had 2 big parties and couldn’t handle it. We always come there for our special events , but this will be the last time. Just as a person not in the group that wants to eat I will not be back either.

  53. Don’t think I’ll ever go to ruby Tuesday again. Went to the one in the New Jersey American airlines terminal. My husband got his soup (his only dish) served immediately while I waited for my meal. Why not serve our meals at the same time? Then my meal was cooked and delivered: my salmon was good but the fries horrible. They tasted like bad oil – no potato taste. The worst was my “steamed veggies”. They were steamed in plastic. That fact should be mentioned on the menu. I would never prepare veggies with plastic that releases chemicals in the cooking process. Corporate needs to pay attention to details that make patrons not want to ever come back nor recommend to friends or family. I hope other ruby Tuesday has better food and more careful servers.

  54. Sir,
    My husband and ate at your Fenton Mo. location today. We went there for the ribs that have been advertised on Tv. When we arrived the hostess didn’t seat us, and the manager and the wait staff were a mess. Very un-kept and dirty looking. Then we were told they sold out of the ribs this morning, but they had a half rack left. They were awfull, and so was the restaurant. The trash was running over outside, and the personell needed some groming, and baths. They were busy watching TV, and not serving. We were very, very dissapointed, and will not go there again.

    Yours truly,

    Patty Schmidt

  55. My family and I got there at 4.oo didn’t get food until 4.50 it was cold wasn’t satisdied at all wish I went somewhere else never again!!!!!

  56. Ruby Tuesday in Pottsville, PA. After being seated for ten minutes and asking three people four times, still no server, we left. We did report our no service to the manager. I told her that the no service had happened before and no one knows who the server is or where they were, that this was unacceptable.

  57. It was my 1st time to eat here I ordered the Texan ribs w/chicken tenders & fries . When I received my food I told the server my chicken tenders looked overcooked . She said that’s how they are cooked . They looked like they weren’t fresh they were deep fried twice from another order & they were so little . I didn’t get any response to my complaint the meal was like $16 bshe hardly came to ask about refills but was always helping the bigger party that came in after us . She was on time to get ticket yo pay to receive her tip .

    My wife and I just came from the Niceville Florida Ruby Tuesday,what a joke. My wife ordered soup and salad,the soup was good she said,she never got crackers even after asking.she didn’t care the tomatoes that looked like they had been frozen.myself I ordered salad with a side order of lobster tail,the salad bar was nasty with different food and salad dressing spilled on food and the salad bar. Plus the lobster tails were as small as crawl fish tails. But the real joke were the server and management. The server didn’t check on us but 1 time when we were almost ready to go someone else brought our food and when we spoke to the manager she just looked at us and walked away. Do you really think we’ll be going back.not if I don’t hear back from them.maybe if was because we weren’t dressed as nice as others in there!!!!!!

  59. this is a potential employee I went there for an interview with two managers one who told me that they have hours and they’re looking for someone to hire another manager tells me that they don’t have hours there just conducting interviews right now to find possible candidates and this is the location that is in Jacksonville on Western Boulevard I took time off of work today to come here

  60. My friend and I dined at Ruby Tuesday’s today. We both ordered pretzel burgers. Unfortunately, we noticed there wasn’t a decent variety of fries to go with them. I would like to suggest that waffle or seasoned fries could be added to the menu. The burgers are awesome, but waffle fries would go great with it.


  61. Your menu is not tasty! Your servers are strangely unable to manage tables which means management is not on task! Reluctantly, I went today with my daughter and her family. I told myself that I would not go back after an awful service I recieved a time before this visit. A young white server who seem to have been on drugs was very rude to me and my guy. I had just gotten in town later than normal. My flight was delayed and we decided to go to Ruby Tuesday (8 p.m.). The server was bringing my dishes separately. The typhoon shrimp did not have the zest it had when first introduced to me in 2007. Needless to say the baked potato came much later. I ask for a to go box. As we sit a talked about my trip the server came over to table and took my food and put it in the to go box. No, she did not ask me if I would like assistance with boxing my food. I called to complain and the bartender said ask what did I need to talk to the manger about. I refuse to tell her and she said to me, “we are bought managers, she just started a few months before me.” I could clearly see the problem within that store. The only pleasant thing about today’s visit was I saw a formal student who was kind enough to step in and help the server who was totally overwhelm. There are some very good mature men and women looking to manage restaurants. Reading the comments on this page tell me many of your stores are in pretty bad condition. My advice to you is hire sincere adults to manage your stores.

  62. i absolutely love the food at Williamsport Pa’s Ruby Tuesdays but two little things always disappointe me when I go. #1 the iceberg lettuce on the salad bar is never fresh and sometimes swimming in a pool of water. (How about some nice fresh Romain lettuce) and the ladies room looks like it haven’t been earned in a month. Disgusting dirty ring around the water line in the toilet is a sure indication that it hasn’t been cleaned in a while. I plan on coming back because I absolutely love the ribs but I wish they would care a little more.

  63. My family and I went to your location in ft Walton bch florida. We were walking inside and this employee was talking on the phone yelling at his girl friend or wife about how bad she was with very disrespectful language. I asked him to please take it somewhere else and he told me to screw off! We went inside and I asked who this person was and they told me a manager. I think his last name was McQueen but this is the unacceptable for children to hear!
    This man should take time off or go see a counselor he is very angry!

    Thank you

  64. Waitress was terribly rude and it took 30 minutes to get our meal. I brought family from out of town to dine at this restaurant. Very disappointed customer.

  65. Thought i had sent info on the store in N>C at 3320 silas. The wait staff very helpful a and polite. But your store is located below chik fila and there was a storm on 7/3/15 as 7:25 water started to drip into your restaurant, as we were enjoying our meal it started to drip at our table.also ran down the wall and splashed into our drinks and some of the food was hit. we did get a new baked potato and fries. My one grand daughter we didnt see what she did with her baked ravioli we were busy running from the table. Just to let you know if they have not said anything which i hope they did need to find the leaking problem. Was kinda nasty thinking about it know.

  66. I went to ruby tues today july13, ’15, Smyrna, Tn, sat at the bar , 5:00 pm, asked for a margarita, the barmaid said , “A WHAT”? The woman did not know what a margarita was!!! I said forget about it and walked out the door.

  67. I had sent an email i believe on the 11th of July or 12th not sure.
    Just wanted to complement your staff on how fast they responded to my email, then received a call from one of your employees,even though connection was really bad sounded like someone driving with there window down and your on the cell. But, that’s okay everyone does it these days. I just want to thank you again you have great customer service.

  68. I ordered chicken tenders appetizer from Ruby Tuesday in Charleston SC, the West Ashley location. The chicken that I received were burnt anf inedible. I contacted the manager, who did apologize about the food and offered to redo the appetizer. He also offered a free dessert but I requested a loaded baked potato instead of the dessert. The second ordered looked burnt as well. I will not ve patronize that Ruby Tuesday establishment again. I would enclose a picture of what both orders looked it would load.

  69. My experience was not good. My meal came and it was wrong. I was on lunch so I needed to go and the waiter was too busy talking about what kind of mixed drink he liked with bar tender. The burger I got was really greasy and raw I. Do me areas and we’ll done in others. I wanted a warm pink center.

  70. After having what was suppose to b a family dinner at ur restaurant in fishkill ny I am currently home 2.5 hours later eating a peanut butter and jelly sandwich. Between the food and the service I went home hungry horrible

  71. We were a party of 6 and were told we would have a 20 minute wait upon arrival. The restaurant was 30% occupied. We were then told we would have a30-45 minute wait as they were understaffed and the kitchen was pages behind on preparation and serving. We left the restaurant and chose to have dinner elsewhere. This is poor representation of your facility. We had to 90 year old seniors with us and we are very disappointed. I would like to hear from your service representative.

  72. My wife I ate there yesterday. Service was fair. We both had steak. Steak was raw, no salt or seasoning at all. The salad was the best part of the meal. Probably won’t eat ther again!

  73. Ate in at Ruby Tuesday in Jacksonville Florida on monument road and hospitality lane. Food was great but late and i left $10 on a $40 tab and our server went to her manager and said black people never tip good, the manager started laughing and said are you talking about this table right here those 3 thugs. They both started laughing and i pulled out my phone and confronted them and started recording. The server her name was Leilani and her manager was James. This was a humiliating experience and i will post the video everywhere to stop giving buisness to that location.

  74. This week my family and I went for dinner at Ruby Tuesday in Kapolei, Hawaii. Needless to say, that was a very disturbing, not to mention insulting, event. May daughter ordered the salad bar but the rest of the family ordered meals off the menu. When she returned with her salad, I asked if I could try the broccoli as it looked very different. Well, at that moment, the manager, Kimi, came to the table and very sarcastically and nastily said the salad was not for sharing. Her demeanor was, to say the least…..totally insulting and unwarranted. What an awful example of leadership……no class whatsoever!!!!!!! Corrective action should be taken to avoid her insulting any other patrons of your establishment.

    On the bright side, the waitress who served us was wonderful….kudos to Jorie.

  75. i visited store rt4905 last month on a sunday after church the oven was broke no bread ,soda fountain broke no drinks,i visit the same store today 9/12/15 sat down for salad bar and we got dinners to go only to find this time the store was out of to go silverware ,the waitress was excellant sever#851 michelle but im getting disappointed with store and not servers when im spending $50.49 on food

  76. I already posted elaborate message on what I thought was a Ruby Tuesday blog. I visited your Mentor, Oh location to enjoy food and some football. When I asked the bartender why there was no sound to the game, he told me he was advised by his General Manager that Ruby Tuesdays does not have a license that authorizes them to play any type of volume over their tv’s. Really??? I’ve been coming to this location for 4 years to enjoy Browns games because I dont have to worry about overcrowding customers like at the local sports bars. A license to play volume on your Tv’s!!! Why even have the tv’s with Sports on if you are going to keep good paying customers sitting in silence.

  77. My husband & I frequent the RT in Avondale Arizona.
    We were there Sunday 9-13-2015 around 6:30pm.
    The music they play is fun because it’s generally middle of the road Rock. Last night when we were dining the song “Roxanne” by The Police was playing and that upset me. That song is about a prostitute, and is very inappropriate for a family restaurant!
    Thank you.

  78. Tonight I went to dinner with my mom at the Ruby Tuesday in Clemmons, NC. First, it smelled bad and the sanitation grade was a 92.5. Thinking that I needed to order something that would be cooked at a high temp (to kill the germs) I ordered an appetizer as my meal with chicken fingers, fries, spring rolls, and cheese sticks. I took a few bites of fries and then bit into my chicken. I chewed on something very hard. When I spit it out it was about an inch long piece of a black metal wire of some sort. I told the waiter and he showed the mgr. Mgr said it looked maybe like some kind of staple, to me it looked like a thick fish hook that had been straightened. They were both very apologetic but at this point I had lost my appetite and asked that they just remove it from my bill. My mom too had lost her appetite and could not continue eating. When they brought my bill, they had still charged for my mom’s dinner ($21.00) . she maybe finished 1/4 of her food. The place really needs to be cleaned up. The smell is terrible and the employees look very unprofessional and dirty. This is one of my mom’s favorite places to eat and that is why we were there. I have not had good experiences any of the times that I have gone and this just topped the cake. What if I had swallowed this object?

  79. I had friends meet me there for drinks and apatirzers.the beer was good and cold. Just like the food. And the stich from the bathrooms. This is your restaurant in Hixon tenn. How do you sell food .with that smell coming from your bathrooms. After I left the bathroom I was sick. And my party too. You know after you have beer& wine you have to go to the bathroom. & then make your customers sick. Wtf you thinking. I SPENT 100.DOLLARS. and tied 20. And left sick from that smell. Wtf . Is your manager thinking. I work across the street. You don’t make this right. Your never gonna live this down. And quest what they said about it. Its a closed sec pit tank ??.like that makes it right… you do the math. Would you ever go back. I want a full refund that’s 120..bucks for another Ruby Tuesdays. Cus it would make me sick to rember that smell. Danny Brown. 423-313-1655. Ty .

  80. Hello my name is morty kashtan and we live in palm coast,Florida and my family and I usually go about once a month but on football season we or atleast my friends and I go atleast 8 times a month and never ever had a bad experience but 2 weeks ago my daughter got bat mitzvahed and she wanted to go there so I took family and friend and spent almost 400$ and was the worst experience I’ve ever had first some of the food was cold but I understand that happens but what happens after is just idk horrible,my daughter asked for another piece of cake and my daughter has an acne issue and from behind we here either a bus boy or waiter make a comment saying don’t you think that’s what is causing her acne!!! And if I didn’t have my family there I would probably be in jail.And after that we just had to leave,I beautiful day turned into a night of dealing with my daughter and her issues to me that’s the same as bullying and the worst part not one person came out to apologize and I never have wrote or even called in a complaint cause things happen food is under cooked or over cooked or things get forgotten but this is inexcusable whether its a one time customer or a regular its still very upsetting so my friend said why not express your feeling to them so they at worst know of your experience so that’s what I’m doing and even an apology to my daughter would be nice,her name is Hana Kashtan and we live at 2304 beach village circle palm coast,Florida 32137 an apology to her would be nice and maybe ease her issues and see everyone isn’t all bad and then maybe the wife will allow us to come back either way I just needed to vent this out to you and be aware of this .Sincerely Morty Kashtan a probably 15/20 year customer

  81. Wife had the worst service ever! Ordered burger and drink at bar during Happy Hour. Bartender didn’t return for 25 min. She said it’s because it’s Free Burger Day. Didn’t mention it while placing order. Never going back, there’s always a issue!

  82. At Ruby Tuesday in Kingston NY I was shocked to learn that my favorite appetizer, the tempura green beans, was discontinued. Because of my food sensitivities it was one of the few items I could have, and a favorite of many of my friends and family. Please consider bringing back this item.

  83. I don’t appreciate your company for having employees that steal my credit card information!!!! I will not be back and I will tell anyone that is listening,do not go there!!!!

  84. My boyfriend and I went to eat at Ruby Tuesday in Winder Georgia on Sept. 25 2015 our waitress was Ashley E I just wanted to inform that we felt like we were being rushed to leave . we still had food on our plates and she brought us our check and she came to our table 3 times asking if we were ready. We got frustrated and asked for our food to go and ate our food at home. I really didn’t appreciate that.

  85. I bought takeout at Ruby Tuesday on Bay Street on 9/25/15. It was a Salmon Ceaser Salad. It had salmon, romaine, croutons and a bit of parmasean cheese with dressing on the side. It was disappointing as in the past, it included diced tomatoes, onions and cucumbers. What happened? Not sure I will order this again.

  86. My sister and I ate lunch at your restaurant located in Mechanicsville VA. We ordered petite meals paying extra for grilled asparagus. The grill asparagus was like seaweed. You couldn’t even cut it with a knife. No way they should have ever put this on our plates. The broccoli was so salty I could barely eat it. When the bill came, the waitress charged me for the regular meal at almost twice the cost. When I brought this to her attention, she never apologized but told me I must have had an outdated menu which I just got from the hostess. It was a terrible experience. Mechanicsville has a lot of restaurants and if Ruby Tuesday wants to be profitable, they need to step up their game. There are two people who will never go there again.

  87. My experience in your Medina Ohio location zip code 44256 left my stomach in knots. There is a black grease trail from the kitchen onto the carpet where your feet stick. The backs of all the chairs are blackened with filth from people’s hands and looks like they’ve never been wiped off. I am amazed that a chain such as yourself allow the restaurant under your name to operate with that kind of Filth the carpet needs replaced and possibly the chairs I figured I would give you a contact before I Facebook my experience to see what you might say or do about this location.

  88. We dined at the Ruby Tuesday in Barboursville, WV on September 17th, around 8:30. I placed a complaint on your website not once, but twice, with no response from anyone. The place was empty. Everything was going well when we sat down, and just went downhill from there. The service took FORVEVER! On top of waiting and watching our food baking under the heat lamp in the window for a very long time, the food was finally brought by our Server who returned reading of cigarette smoke. My daughters wings were ice cold, but at least the ranch was piping hot. It was replaced by a nice cold bowl of spinach dip and stale chips. We had other issues with the food, but after waiting a very long time with children, we were done, it wasn’t worth the hassle any longer. No manager was ever seen… EVER! This blows my mind, and is beyond disappointin. I was a server for 17 years, and my husband is the regional manager of a chain of restaurants. We LOVE Ruby Tuesday. The Triple Prime Burger is solely responsible for me not being a vegetarian anymore (true story). It has been a favorite casual dining chain of ours for years. The one in Clarksburg, WV is always outstanding! I never complain, but I almost felt as if I were being punked. My 10 year old left hungry and upset. Please inform the Barboursville store of this issue, and I hope it is corrected. It is disappointing to say the least :(

  89. We went to the the Ruby Tuesday’s outside Fort Campbell in Kentucky. As soon as we walk in the door we are bombarded with this smell of a mix of body odor and manure. We order our food and it takes a while to get it. Well it took a while for me and our son to get ours. My husband had his a good 10 mins before us. I was brought the wrong order so I had to wait even longer to get my replacement. To top it off the waitress kept flashing my husband because everytime she bent over her shirt hung open at the top revealing her bra. The food is not worth it. We tried giving the place another shot. The entrance still has the horrible smell and the service is still lacking.

  90. My husband and I and a couple of friends visited the ruby Tuesdays on airport road in arden nc last night Oct 2nd. One of our friends Alfredo pasta was comped due to the chicken being under cooked. Once he said something about his food none of the rest of us said anything because we didn’t want to appear to be “those guests” my husband had diarrhea all night last night due to his chicken being undercooked also. I got the Cajun filet sirloin and it had one big gristle down the middle of it that was unable to be chewed and my baked potatoe was crunchy due to being undercooked also. We normally don’t complain but since this was 75% of our table that the food was terrible we felt it warranted letting someone know. The pumpkin cheesecake was delicious I do have to say. Hopefully my saying something will keep from this happening to another group celebrating a birthday. Thank you

  91. Re: resteraunt 2890, oaks mall, gainesville, fl

    To Whom It May Concern,

    I am writing today because I frequent this location. I do receive great service on many occasions from the staff at the bar, I eat at lunch so the bar is quick, easy and I enjoy the service and food.

    One time at lunch I ordered a chicken caesar salad and the chicken was raw. The server was amazing and I understand these things happen. He put it back in and I received a better quality meal. He was fantastic. I think the server made the experience positive. Wish I knew his name. He was the reason I wasn’t upset because I was going to run late now from break.

    On Monday this week, my husband wanted to eat out with me and met me at mall. We were going to go somewhere else but he really wanted to add the garden bar as a side so we went there. I ordered the shrimp dinner that’s got a Cajun rub and is served over pasta, he ordered shrimp and grits.

    Our meal arrived within 5 minutes, we were still earing our salad, almost had just sat down with them. I took a bite of my dinner and thought something was funny about the shrimp. I took another bite and told my husband I thought the shrimp was raw. He checked for me too before I called the server back and sure enough the kitchen confirmed it was raw. The server was great. He was new and I could tell he was nervous. I told him not to worry, I understand these things happen, but being the 2nd time was a little concerned about eating there again. The server said the manager would be out shortly to discuss this issue with us.

    Honestly, it would have been better if he hadn’t. He blamed a conveyer belt for the problem and then it took 15 inutes to receive the refired food. Personal accountability is big on my list of important things in service. I work in retail management and to have the manager tell me it was a conveyer belt, like no human ever served the dish or put it at the window was frankly annoying. Our experience and date was going down a negative path now and the manager didn’t help any. My husband was annoyed and I was frustrated because his food was getting cold while they took mine back. I urged him to eat and he did reluctantly.

    Honestly there should be some sort of quality control and verification that food is cooked properly. I don’t know if there is an expediter or a cook that served the final dish but that just made me frustrated. Would have been better to have left it with server, he was genuine, concerned and sincerely apologetic. My husband’s shrimp was cooked fine, grits not so good. He finished his meal before mine ever came back. Curious since we were served within minutes the first time when we 1st ordered.

    Overall, I am disappointed in this. I eat at this resteraunt 3 times a week typically and am frustrated with the lack of control on food being sent out undercooked that could potentially be harmful to people and also in the way the manager spoke to us.

    My husband doesn’t want to return. I didnt finish my meal, ate a couple bites and asked for a to go container. Never did eat it, lost the interest in that dish since the raw texture and taste of shrimp just ruined it. We didn’t get any kind of compensation, weren’t looking for that, but I think someone should know since this happened to me twice in the last month and a half.

    I understand things happen, its all in the way it’s handled and how the customers are treated that make the experience. Both times the servers were awesome and I really appreciate them for that.

    Rosie delToro

  92. I want to tell you about my Ruby Tuesday in Orangeburg, SC. I was there this past week with my company on an industrial inspection job. It ended yesterday and we wanted a good dinner. We chose Ruby Tuesday.

    It was fairly busy. Probably standard for a Friday night dinner. Our server took our drink orders in a reasonable amount of time and he was polite enough. But I’ll go ahead and mention, something was off. Not in the sense that there was something wrong with him; in the sense that he dreaded serving us…or anybody. Back to the story. I ordered a Bud Light; my three co-workers ordered beers as well. They took about 15 min to arrive it was not cold. At all. Eh, whatever. Our order is taken and we are offered another beer. Great.

    Fast forward 1.5 hrs later (almost 2 hrs into the experience). We have received our food which could barely be considered warm…we ate and finished our food…still no drinks. Our server did apologize once and say that the bar was backed up. No. Nothing short of Armageddon could have caused service this awful. We inform him that we no longer want the beers to which he looked very surprised. His surprise was due to the fact that he had asked his manager, who he said was Nikki, to come tend to us several minutes prior. She had not. He apologized again. Ten minutes later Nikki showed up. She leans on the wall behind her, looks at us, sighs, and says “What’s up guys?” Nothing else. I have to look at her and ask “Are you Nikki?” She says yes and asks what the problem is. She has no clue. Or has every clue. I look at her and say frankly “I want to know exactly how this happens. How?” Nikki shrugs and says “I have no idea.” At this moment a cloud of cigar smoke plumes by the window from a gentleman at the front door to which Nikki exclaims, “Oh my god is something on fire!” At this point you might think this is made up. Or an exaggeration in the least. No. I am trying to paint you a perfect word picture to accurately represent the nightmare that this Ruby Tuesday was.

    Nikki comps our meals which, frankly, was something our server knew would happen from moment one. His attitude of dread was explained. She asked if she could get us the drinks we never got and we agreed. Twenty min later we didn’t have them. We had to leave. Upon walking to our car we passed two younger female servers I had not even seen inside the restaurant all night. They were both lounged on a curb, smoking away. This is EXACTLY what we overheard, “This place ducking sucks. Haha they think I care? And they wonder why we do so much drugs.” This. Happened. We were five feet from them. I walked back in the restaurant, tipped our server who’s soul was being crushed by that place, and begged him to quit right then and there. He said he gets cussed out nightly and I can’t even fathom how much food this location gives away. He said this disaster was due to a “changeover.”

    In my 32 years alive this was my worst dining experience. I don’t think there is any way it will ever be topped unless some place punches me in the face. You have a management issue at this location. I could go randomly find some middle schoolers and a couple of homeless guys, none of which speak English, and provide a better experience. That bad. I know your first instinct will be to apologize and maybe offer me a gift certificate or something. Let me be clear: I do not want anything. Even an apology. I don’t even want you to take my word for it. I want you to first look at this locations ratings on Yelp and Google. They are god awful. This is not isolated; it is chronic. Secondly, I want you to send a rep in to dine on a Friday night. Go see for yourself. If anything I have sugar coated it. Then after you do those things, fire the entire staff and start from scratch. Because as it stands, you have a group of professionals walking around in the world telling this nightmare about Ruby Tuesday and we’ll tell it forever. I’ll spare you my business experience and simlly say you CANNOT fix your problem without amputating it in this case. Every person that eats at that location will prob not visit a Ruby Tuesday for a very long time. I know I won’t. I’m scared PTSD might set in.

  93. We just had the worst experience at the Westbury location. We were sat down brought over drinks. Which my four year old ordered a chocolate milk. He was given an expired bottle of milk qhich tasted like chemicals. We will never go to that restaurant again. The waitress took it away and we were not even spoken to by a manager. Worst customer service.

  94. Yesterday I ate at the Sandusky Mall, Sandusky, Ohio, Ruby Tuesday —
    you need to up-date your menu. I ordered “Jumbo Crab Cake” what I received was 2 miniature crab cakes for 9.99….. what a laugh.. You need to be accurate in your descriptions of your products. I don’t believe I will eat at Ruby Tuesdays again, nor will I give a good review of you menu items……

  95. From Clarksville Tn and i am visiting Clarksville Indiana and stop n the Ruby Tuesday at 1354 Veterans pwy where Kim Thatcher is the general manager. The rest of the story about our visit needs to be telephone conversation with a team member to handle my MB sjir complaint. Please call me ASAP Dorothy

  96. I visited a restaurant close to closing time for the kitchen ordered a turkey burger and once I got home around 9:45 pm I found the burger was burnt. I don’t live close enough to drive back and forth to have the issue fixed so I’m emailing you all now. I did eat 75% of the burger because I wasn’t spending more money else where and I had a very physical day. That being said I was hungry. I would like to have this issue fixed please email me back ASAP please and thank you!

  97. Recently we dined at the Princess Anne location of Ruby Tiesday in Virginia Beach, VA. I wanted to complement Maya, our server, for her exemplary service. She was attentive, polite, and truly enhanced our experience. People like Maya are a rare commodity these days, and we will return to this restaurant thanks to her. When we spoke with Dave, the manager that evening he even stated that we were the second complement she had received that night. That speaks for itself. Well done Maya, you are an asset to this establishment!

  98. my friend Richard and i have enjoyed Ruby Tuesdays for the past few years. well, here’s my
    story, we went on Sunday Oct. 11th around 4pm, we were instantly told there was no salmon and no baked potatoes. we said okay and continued to stay because we both love the salad bar. the waiter
    was very nice. we found out the manager and a few employees had been fired and they were working short-handed, one guy in the kitchen. we ordered our food, and went to the salad bar.
    it was almost depleted…i found the end of my likings and quickly scooped them up, my friend alas
    had to pick from very poor choices. (my salads were delicious, as usual). then we ordered the
    coastal trio, which i have quite a bit as i love this dish. To my surprise it was a big disappointment and since Richard had ordered it also, i was embarrassed as i told him how delicious it was. (usually is) The fish was okay, the shrimp were thrown on top of the fish, not on a stick, and a large lobster
    tail that was not opened, and no utensil to scoop with and no butter. By the time i got the waiter
    to bring the HOT BUTTER my lobster was ice cold and not really edible. I explained how usually
    you get 2 small lobster tails that are open, you just use your fork and the hot butter is always,
    always served alongside. He said they only had the large lobster and it equalled the size of the
    two small ones…very nice, but couldn’t get it out of the shell and it was ICE COLD… as people
    were leaving when told about the salmon and baked potato, we looked over at the salad bar
    and they had indeed replenished it. My friend and i both left unhappy over the whole deal.
    we also were told the regional manager was supposed to come at 3pm and never showed….
    so here we have a RUBY TUESDAY with no management and food substitution and anything
    goes, really puts a bad taste in my mouth…. (Schenectady, NY)

  99. Me and my family went to your south riding Virginia business we have been frequent customer for many years we went on Friday the service and food was great but we had a problem with our bill our server gladly went to get the manager I saw the blonde brown haired women standing at the bar with what I can only assume was her boyfriend or husband in hindsight she was standing at the bar with her boyfriend the entire 2 1/2 hours we were there eating took her 30 minutes to decide to come help us she stumbles over to the table I can’t presume to say she was drunk but she did smell of it I also didn’t appreciate the inappropriate way she was dressed she was rude abrasive and didn’t end up helping us..we will not be returning

  100. I had not been to Ruby Tuesday for a few year due to terrible food and poor service. Well, things haven’t changed the burger was so greasy the bottom of the bun feel apart with grease and the salad bar was pitiful I couldn’t even begin to eat the food. Some items were frozen. When I talked to the server he said they had problems with service and food. Seemed like the waiters were just hanging out at the bar. Well, I wasn’t impressed!

  101. I visited the Ruby Tuesday Augusta Maine on Sunday Oct 25th 2015 with a party of 7 I ordered a Hamburger med rare and two kids meals with the double hamburger all the hamburger was hard around the edges and like a hockey puck did not have time to return for another meal so I just ate off the salad bar but who ever was cooking surly did not pay attention to the burgers

  102. I had multiple visits to the Lakewood Ruby Tuesdays and found the mens room to be constantly in the need of a cleanup by the urinal. So bad, that I would have to clean the bottom of my shoes to wipe off the urine. I reported my disgust a few times to no avail. Quite a turnoff. Consequently, I have switched to TGI Fridays.

  103. We stopped at the location on hwy 278 near Hiram GA. The staff was friendly the location very clean. The food however was sub par. It wasn’t inedible but it wasn’t good enough to eat. My family will not return. I wanted you all to know before you lost more business.

  104. I’m at the Alexander City, Alabama Ruby Tuesday and am very disappointed. We waited 25 minutes for our waitress to even the hostess had to bring our drinks. Finally we went ahead to the salad bar before we even talked to our waitress. There wa only 4 other tables with people, it was 4:30 in the afternoon.

  105. I am here at the Ruby Tuesday on Little Creek Rd Store #4992 In Norfolk Virginia. I patronize thi restaurant often because I enjoy the food. Tonight, I experienced horrible customer service. I asked the bartender for the complimentary biscuits. She turned around and asked two workers for biscuits and they both replied that it wasn’t there job. Needless to say I never received any biscuits. After my meal, I asked for the manager. Lisa Jones apologized and offered me a dessert however; she never asked who the worker’s were who made the comment. It was important to me for those workers to be reprimanded for their actions. It made me feel like my concerns were not important. I never received the biscuits! I am a director at my job and when I get a complaint about a worker I always let the the person with complaint know that it will be addressed. In addition the presentation of the restaurant and workers is poor. The cook was singing and it wasn’t a professional atmosphere.

  106. We were at the ruby Tuesday in lakewood ny last evening around 9:00 pm. I ordered the new double decker chicken with mushrooms and bacon. It was so salty that I could hardly eat it. I talked to the server about it and she came back and said that the used garlic salt and pepper mix on it. I mentioned to her I would like to speak with a manager but no one came over and mind u it was not busy. My daughter joined us when she was done work and when she tried it she also said with her first bite that it was wAy too salty. I was thinking that a manager should have asked or even the server asked if I would like something else or even taken some off the bill. I don’t like to make a scene so I didn’t take it any further. I would appreciate some feedback. Thank you. Louise Johnson. My ph # is 716-969-4693

  107. Receive newsprint free appetizer, but your restaurant in Canfield Ohio, will not accept them because they have to be scanned with a cell phone.
    I do not have a cell phone, so how do I receive a So Connected Free Appetizer that our restaurant will accept.
    Food is great a canfield Riby Tuesday, which we visit at least once each week.
    This complicated method to receive something free, WILL NOT DETER me from supporting our Ruby Tuesdays. HAVE A NICE DAY.
    Rita Vicarel
    1458 Turnberry Drive
    Youngstown,Ohio 44512

  108. Our family has eaten at ruby Tuesday’s for over 30 years. Over the last 2 years we have gone less often and our local restaurant is never full. The food is good and it’s clean. The music is loud and hip hop or rap. That may be what the bar area would like but the dinning experience is enhanced with softer music. I would like to see Ruby Tuesday back to the booming business. Please look into this problem.

  109. The food is good. We have eaten at ruby Tuesday’s for over 20 years. We took family groups for birthday dinners as well as take out and regular visits to the restaurant in Huntsville , Decatur, and Florence. The last 2 years we have gone less but continued takeout. The music is hip hop and rap as well as very loud. That may be ok in the bar area for happy hour but is far from conducive to a plea sent dinning experience. I would like to be able to enjoy the restaurant again as well as seeing it full, like it once was.

  110. This complaint is regarding a Manager that was on shift at the Kapolei, Hawaii restaurant; which she did not handle the problem in a professional manner.

    We were waiting for about 40 minutes to pay for our meal. She never came to our table to let us know why it was taking so long or what the problem was. She passed our table numerous times, but didn’t stop to ever explain what the holdup was.

    Our waiter came to us numerous times telling us of the problems that the manager was encountering. We were paying the entire bill with gift cards and she was having a problem with putting our change (remaining monies/change) on another gift card due to a new system that was just installed.

    I would think that the manager on duty would be the one to do the apologizing and not the waiter. We had a very pleasant experience with the waiter, he handled the situation very well.

    So my complaint is regarding the manager that was on duty last night. From a nice dinner to a disappointment at the end. I don’t think I will be going to this establishment again.

    If this complaint should be sent to a different e-mail address, please let me know. I would like a response back to my complaint on how this will be handled; this should not be happening and I wouldn’t want anyone else go through this like we did.

  111. We are a party of four that used to go to Ruby Tuesday’s every Friday for dinner with or without coupons. When you changed your coupon policy to one coupon per table we stopped going. We always had two separate checks but since only one of the coupons could be used one couple could not use a coupon so we just stopped going. The policy should be one coupon per check not per table. I understand in the entire table is on one check but not if separate checks are issued. If you change your policy we may start going again. We liked the food and the service was always good.

  112. On 11/6/15 I placed an online order with the Ruby Tuesday in Clinton Maryland at approximately 6:35 pm and I requested the pickup time for 7:30 pm. Upon arrival at 7:33 pm I was told that ” we have a new menu and the order just came in” . At 7:50 pm the same excuses were repeated and also “blame corporate” was added. At 8:pm I requested to see the manager and was ignored.
    Finally I received my order at 8:03 only to find that it was incomplete.
    The management at this location “Leo” as I was told, is unprofessional and extremely lacking in customer service skills. He should be either demoted or replaced.

  113. I recently had a bad experience after 8 years of complete satisfaction at the
    Ft. Myers location. After reading 102 other complaints, I guess the only solution
    is not to patronize them anymore.

  114. Worst meal We have had in a long while. My huband ordered a double umbrella drink that had so much ice in it that there was little drink. His crab cake was a gooey mess with nothing resembling crab. The server asked how i wanted my brussel sprout prepared. I said grilled. When my food arrived, they were swimming in some kind of foul tasting syrup.
    They tasted noxious. I could go on and on, but i won’t. Final comment, the carpet smell like a third rate motel. You smell it
    when you walk in..

  115. Yesterday we made our yearly trip to Gurnee Mills, Ill , from Michigan to do our Christmas shopping . The one thing we look forward to is our lunch at Ruby Tuesday’s , we don’t have one near us. When we got seated we where asked for our drink orders, the appetizers, then our main course. By this time one of the ladies asked for a refill on her tea and was told that they where out of tea. When asked when it would be ready we where told that they had no tea bags to make more. We asked if someone could go out and buy some bags. Then we asked for loaded bake potatoes and told they would not be ready for a half hour. Now this is 3:00 o’clock p.m. . So we ordered other things and it took a good 1/2 hr. to get them. When we did get them 2 of the dishes where cold. We would have sent them back but our bus was leaving soon and we didn’t have time to wait for them to make this right. We where told that the manager was going to give us free dessert, well that didn’t happen. We where so upset when we left we decided that next year we will try some where else. Barbara Treash

  116. Went to the location off of Powers in Colorado Springs and had the worse experience ever. My chicken was under cooked and my husband’s burger was so undercooked he made him sick. This is unfortunate in that my husband doesn’t not want to return and I love Ruby Tuesday. Maybe teaching your cooks a little better would be a great thing.

  117. Host ( shelly West) and Manager(Derek Manes)
    On Wed.November4th. In evening host and mgr deriding and vexing of customers aloud …I’m tired of these damn people always complain as Shelly West , the host is telling him
    about us wanting different seating than host first recommended … these people are always want something different”

  118. 11/10/15: Tonight we went to the store locted in Florence SC, pamplico Highway. This was birthday celebration with my family. The service was very slow . The server was overwhelemed and did not manage to clear the dirty sald bar dishes the entire meal.When the food finally arrived all three meals had brusselsporuts . The first bite I took the brussel sprouts were rancid and clearly spoiled,the baked potato was hard and cold. We brought this to the servers attention who never appologized and was annoyed that we asked for a replacement . The replacement vegetables came well over halway through the meal minus one of the sides which came as we were paying the bill. When they brought the new potatoes we said really? The team leader said what? we said we are finished with our dinner, She gave us and look of so, we said we felt we were owed an appology and she said your not deserving of an appology thier was nothing wrong with the food! We were not asking for anything other than an appolgy and we were told we were not deserving of one. The food was horrible, service was slow, the staff was rude and dressed very sloppy. The salad bar was half empty and not much that was there was fresh . Needless to say this was truly a dissapointment and we wont be returning.

  119. Wanted to give a shout out to our waitress, Shannon, who served us this afternoon at the Arnold, MO, Ruby Tuesday. She went above and beyond to accommodate our requests, including a “to go” order. We thoroughly enjoyed our meal and her service. Thank you!!

  120. Hello, just wanted to make Ruby Tuesday’s aware that after I ate a ribs and chicken combo yesterday, around 4:30, at the Panola Road in Lithonia location, I became very ill. Just wanted to let you know, in case anyone else had the same experience. Thanks.

  121. I am unable to get Fish tocos and I ordered a cheeseburger it came with a white bun, I wanted a dark weat bun that you use to serve. you are not loosing my business but I won’t be coming much anymore.
    Ruby Tuesdays Thursday Nov 18 11:04am. Store # 2702
    10300 Southside Blvd Jacksonville FL 32256. The Check # 7605

  122. My friends and i were at the ruby Tuesday in dale city va on marblestone drive we got there sround 12 we were waiting on twi others we ordered are drinks so the one lady arrived about 10Minuteslaterthen we ordered thecgreen bean appetizer which we waited 20Minutes for then we ordered my friends ordered soup and salad and i got steak. We waited over 20Minutes for food when they brought the soup it was. Cold we waited on refills the manager Michelle took the green beans off the bill but i dont think lt was enough.

  123. I went to use my birthday coupon on my phone and when I went to show the waitress it said it was removed WTF!? Never going there again!!!!!!!

  124. I emailed a complaint and spoke with a manager by the name of Bruce who said he was sending me something to my email and I haven’t received anything could you please contact me and let me know what’s going on my phone numbers and you already have my email address thank you

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *