Contact Royal Caribbean Customer Service

Contacting Royal Caribbean Customer Service Center

Royal Caribbean is a cruise line that offers day cruises, short weekend cruises and longer cruises for vacation, business and leisure of all kinds. Vacation opportunities are available from Alaska to the Panama Canal with ports of call on the east and west coasts of the US.

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Contact Info:

Phone Contact Numbers

According to the Royal Caribbean customer service page, customers can call 24/7 for problems, concerns and to book their next cruise vacation.

  • Customer Service: 1-866-562-7625
  • Customer Service (outside the US): 1-305-341-0204

If you are calling from outside the US, you need to call between the hours of 9 AM and 6 PM Monday to Friday (EST). Other phone numbers listed for your support include:

  • Website Questions: 1-800-398-9819
  • Brochures: 1-800-521-8611
  • Custom Flights: 1-800-636-2440
  • Travel Assistance (Day of Travel): 1-800-256-6649
  • Lost and Found: 1-800-256-6649
  • Crown and Anchor: 1-800-526-9723
  • Corporate Guest Relations: 1-800-256-6649

Hours for the corporate guest relations department at Monday to Friday from 8 AM to 8 PM and Saturday/Sunday from 9 AM to 7 PM. All hours are EST. International customer service is also available in various countries.

  • Italy: 848-000-97
  • United Kingdom: 01-932-8205286
  • Norway: 47-22-51-37-80
  • Germany: 069-920071-0
  • Spain: 34-902-345-135
  • France: 33-1-55-27-89-97
  • Asia Pacific: 65-6305-0033
  • China: 86-4008-850-288
  • Australia: 61-2-433-15400
  • Brasil: 55-11-4949-3100
  • Mexico: 55-9178-0401

Mailing Address

Royal Caribbean accepts customer contact by mail at the Crown and Anchor Society address in Miami, Florida.

Crown and Anchor Society
P.O. Box 026053
Miami, FL 33102-6053

Letters can also be addressed to the corporate office at:

Corporate Guest Relations
1050 Caribbean Way
Miami, FL 33132

It could taken up to 14 days to receive a response from this address, according to the Royal Caribbean customer service department.

Official Website

Customers visiting the official Royal Caribbean website have the ability to plan a cruise, locate promotional deals and gifts, learn about boarding procedures as well as contact the customer support team. Customers can also keep the conversation going when the visit the Facebook page or the Twitter page.

Customer Service Email

You can email the Crown and Anchor society for customer service at: If you have questions or concerns about your cruise and the cruise is already complete, contact Royal Caribbean customer service using the email form for Post Cruise Questions.

Other email address include:

Our Experience

You can skip all the listed options on the Royal Caribbean customer service line by pressing 0 as soon as the automated system picks up the call. We waited on hold for less than one minute before Peter answered our call. We asked Peter if we could leave port in the United States for a destination outside the US and travel without a passport as long as we never left the boat. He told us that all trips to destinations within passport laws would require a valid passport.

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9 Comments on “Contact Royal Caribbean Customer Service
  1. On Feb. 17, 2013 my wife and I went on our first Royal Carribbean cruise out of Bayonne, NJ on the Explorerer of the Seas fith over 40 family and friends–I have to say I was somewhat disappointed with the quality. The cabin was small probably because of the balcony; the food was very disappointing, during lobster night my lodster was so over cooked that I could mash it with a fork; the premium restaurant was also disappointing the T-bone was very thin and again over cooked; on top of this we were at the late seating so we could not go to the buffet if the food was not to our liking, seems that the food is served intime slots and by 9:30 that was it; the liquor seemed watered down or non existent.
    Needless to say we were all disappointed and would not cruise with Royal again, especially our family members who raved about this ship in the past.

  2. Regarding the above comment about their cruise: We have been cruising with Royal for over 9 years. Yes, the cabins are a little small, but you are not in them for a long time. They are always clean and inviting. If that person had a problem with their food, their waiter would have gladly replaced it with something else. We never had any problem with watered down liquor. Food was always available. We always look forward to our cruise on the Explorer.

  3. On our Baltic Sea cruise leaving Stockholm on July 20,m 2014, we had a excursion to Hermittage and Peterhof in which the free lance guide for Bus 16 gave us exceptional care. We had a travel friend, handicapped man, in our party who the guide gave us exceptional attention and care. The guide was extremely knowledgeable about St Peterburg and as well. I tried for five days to offer a letter of appreciation to Excursions, Inc in St Petersburg but was not successful.
    Please look into this issue and indicate to Exursions our appreciaton of thsi female guide.

  4. We were disappointed with our August. 2014 cruise on the Navigator. To begin, we were celebrating our anniversary and we feel like your ship is lacking in personnel and food quality and variety. The only great things were the embarkation and debarkation and the friendly and hard working personnel you have on the Navigator. Our first night we chose Chops Steak House. Disappointed that you don’t offer a ribeye steak. The filet mignonette we had was not very good and the service was disappointing. Quick in, quick out, please take you time, that is what you expect when you are paying extra. Why do you have to pay extra for lobster or aged steak? Carnival does not charge extra. Windjammer, you need variety in food and deserts and the food needs to be hot. Why not open the wave rider all day? Where was the champaign and welcoming personnel on arrival? No one. Where’s the chocolate at bedtime, where is my robe, since we are emerald. I think someone needs to answer these problems and figure out if you want to keep up with Carnival or just go down a notch. What happened to RCI. The shops were also dull and boring. I am sorry that I probably sound like such a whiner, but I remember sailing with RCI in the past and remember the 5 star food and service and that is what brought us back.

  5. it was my youngest daughters 16th birthday and she chose as her gift a cruise. this was not her first cruise as we are diamond members re crown and anchor. It was also a “biker cruise” and no one ……absolutely no one told us this. 1600 (as we were told after the fact )”bikers” totally dominated the cruise. the writing on the clothing, the tattoos , the language and lots more were unbelievable. Not something as a retired judge I has in mind or even remotely anticipated. Yes the “rally” was for a noble cause……but i would suggest it was not what most of the individuals had in mind during the cruise. It was loud and extremely uncomfortable, to say the least. I say again why were we not told this in advance? This is not something a reasonable person would want to expose their teenage child to. With regret we have already paid for and promised all of our children a thanksgiving cruise on RC. Had everyone one not been looking forward to it other options would have been considered. After so many great experiences you let us down on this one. I honestly doubt any RC executive would expose his/her child to this to this type of situation . You disappointed us.

  6. Sent my niece and nephew on Grandeur of the Seas June 12. Air conditioner was broken in their room. They were told there were no other rooms available and were given a fan. They had to indure 3 days of a hot room. My niece had 3 asthma attacks in that room. Finally, after 3 days they were given another room. Obviously they had another room so why didn’t they give it to them in the first place.bwhat would be the proper channels to lodge a formal complaint?

  7. We just returned from a 12 day cruise on the Vision of the Seas. and upon completing our comments we are unable to complete ..It does not permit us to continue on the almost last question who went on the cruise, it is only husband and wife. Please advise how we can complete this survey. Thanking you in advance, Maria Echeverria

  8. Our cruise two rooms 4. Persons was so disgusting this summer on legend of the seas that after my email someone from head quarters personally called me and said we would be receiving compensation four trip. I don’t know why she bothered to call if we received nothing. The reservation was under Esquenazi

  9. I cruise all the time with no web site problems from other cruise lines. I decided to take a cruise from our local port and I cannot believe how unfriendly your web site is to do anything…whether it be trying to make reservations on line ( couldn’t find where to even start… I gave up and had to have an employee do it for me), or completing the necessary paper work to board…your set up throws out in red, comments that don’t make sense and then you cannot continue, or connecting with the proper source to wage a complaint. It’s as if everyone is hiding and don’t want to deal with these problems your company has. I can only tell you that I will not be sailing with you again after our trip at the end of November. You really need to check out the user friendly web sites of your competitors. I do it myself all the time in minutes with no problems.

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