Contact Royal Bank Of Scotland Customer Service

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Contacting Royal Bank of Scotland Customer Service Center

The Royal Bank of Scotland is a financial company that offers personal, commercial, small business and investment banking opportunities to members. Private banking, something not typically offered in the United States, is also available. Private banking comes with various qualifications.

Contact Info:

Phone Contact Numbers

Each of the Royal Bank of Scotland phone number details provided below are listed as UK phone number then international phone number. Banking hours are not listed.

  • Personal Banking: 08457 24 24 24 or +44 131 549 8888
  • Private Banking: 0845 30 30 600 or +44 118 963 9698
  • Business Banking: 08457 121 121 or +44 8457 121 121
  • Classic and Gold Credit Cards: 08457 121 121or +44 8457 121 121
  • Black Credit Cards: 0845 301 1345 or +44 1268 50 80 17
  • RBS World Credit Card: 0845 300 8479 or +44 1268 508 023
  • Mortgages: 0800 056 0567 or +44 121 629 0739
  • Car Insurance: 0800 051 1405 or +44 800 051 1405
  • Home Insurance: 0800 051 1450 or +44 141 349 1022
  • Life Insurance: 0800 45 55 65
  • Travel Insurance: 0800 032 7142 or +44 141 349 0283
  • Bereavement: 0845 303 6400 or +44 1204 678 002

Mailing Address

The Royal Bank of Scotland suggests banking customers contact their branch with complaints. The Branch Locatorwill provide you with the mailing address for your local branch. The Royal Bank of Scotland main address appears to be in Edinburgh.

The Royal Bank of Scotland Group Plc 36 St Andrew Sq Edinburgh, EH2 2YB, UK

Official Website

The Royal Bank of Scotland Group is the mother company of the financial institution. The website for the group is available for consumers to view at There is also a UK site that lists all the contact information for the Royal Bank of Scotland on a consumer level. That website is located at Both local and global information is listed on the UK site.

Customer Service Email

Customers with an account with the Royal Bank of Scotland can use the complaint form to report a banking problem. Otherwise, use the general contact form to ask a question of an Royal Bank of Scotland representative.

Our Experience

Unfortunately we cannot discuss the level of customer service due to the company being located outside of the continental United States. Instead, when we receive the email correspondence from the company, we will disclose whether or not the company addressed our concerns.

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14 Comments on “Contact Royal Bank Of Scotland Customer Service
  1. as a foreigner partner representative, do we have the right ? to know, and to make sure that there is a money happen while processing and then after ?

  2. Is that any of your branch with this address,( 40 SAINT ANDREW SQUARE EDINBURGH EH2 2YB UNITED KINGDOM?) Please I need to knom with your email address

  3. How do I contact Royal bank of Scotland on UK?? I would like to confirm that the emails have been receiving are genuine.

  4. Dear Sir,

    It is a great pleasure to write you Sir in regards to the information pass across to me by one Miss Nia whose father’s name is late Dr Harry F. Moniba and that the father has the sum of $4.7m in your Bank.

    Miss Nia Harry in several occasion has communicated with me over E-Mail to assist her receive a funds which her late father deposited with your Bank. I do here by demand that according to advise of Miss Nia that this bank should grant our request by transferring the said funds into my account in my country (Lao PDR).

    I will appreciate if my request is urgently granted.

    I would like to thank you very much in advance for your cooperation and good services

    Yours Sincerely,

    Kavin Saiyavong

  5. Respected sir,

    i have received a email from Google management that say me i am the winner of google award the price of this award is one million & five hundred British pounds. and also say me the royal Bank of Scotland is my paying bank kindly verified this and tell me i have really win this award price Award reference code:GooGle138A2012, Serial number:GMAIL:389/20Bk-19, File number is G1312
    Claim Number: 28301-GMAW/690162014
    Kindly verified it and tell me

    • sorry muhammad i have the same email like you and i wanna ask that email true or false? i really need your help

  6. Last August-September I opened another basic personal account at my local RBS branch in St Giles, Oxford to get a chip in pin card. I was told everything was in order and the card would be posted to me in the beginning of September. Since then I have not heard a thing from the bank. I live in South Africa and contacting anyone in the UK is impossible. I have an existing instant access savings account and a cash card which has been suspended I think, I don’t know as I cannot contact anyone to find out. I find this all very frustrating and very disappointing. I have tried to phone several times but have just wasted money.

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