Contacting Royal Bank of Canada Customer Service Center
Royal Bank of Canada began operation in 1864. The financial institution currently has more than 18 million customers worldwide and is headquartered in Montreal, Quebec, Canada. The bank is currently the largest bank in Canada and ranks as one of the largest in the world.
Customers need the confidence they have the ability to connect with the customer service department. Royal Bank of Canada provides several ways to contact the customer support team, including phone, traditional mail, email and through social media.
Phone Contact Numbers
Customers can contact the customer support team 24 hours a day, 7 days a week.
- Customer Service U.S.: 1-800-769-2553
- Customer Service Canada: 1-800-769-2511
- TTY: 1-800-668-9874
- Online banking: 1-800-769-2555
- Online banking TTY: 1-800-661-1275
- Direct Investment: -800-769-2560
- Card Services: 1-800-769-2512
Customers can send a message to the corporate offices in order t o reach the customer service department. On the website, Royal Bank of Canada states they attempt to respond to inquiries within 7 to 10 business days.
RBC Direct Investing Inc. Royal Bank Plaza200 Bay Street, North TowerP.O. Box 75Toronto, Ontario M5J 2Z5
RBC Card ServicesPO Box 4402 Station AToronto, ON, M5W 3V1
Branch Locator: https://maps.rbcroyalbank.com/
When visiting the official website for Royal Bank of Canada, you can choose between the Canadian site http://www.rbc.com/canada.html and the United States site http://www.rbcbank.com/. Both provide a complete guide to banking the way you want to bank. The website is not limited to banking; you have the ability to learn about wealth management, loans and mortgages, among other financial products. When you need assistance with a particular document, we recommend reviewing the Account documentssection of the site.
A newer feature on the website is the Live Chat function. You have the ability to communicate with a live agent 24/7.
Connect with a customer care agent or communicate with customers just like you on the Royal Bank of Canada social media pages. There were several active conversations on each of the respective pages.
- Facebook: https://www.facebook.com/rbcroyalbank
- Twitter: http://twitter.com/RBC_Canada
- YouTube: http://www.youtube.com/user/RBCRoyalBank
Customer Service Email
The customer service email listed is in fact a customer feedback form. We sent a message inquiring about the current FDIC limits for U.S. customers. We immediately received a message from the customer support team explaining an agent would answer our questions within 24 to 48 hours. We are currently waiting for a response.
- Customer Service: http://www.rbcbank.com/customer-service/cid-298585.html
Be prepared to listen carefully to the available options when you contact Royal Bank of Canada. Considering the company has several different departments, there is a chance you might reach the wrong department. Instead of reaching the wrong department, we pressed 0 and spoke to the operator. The operator connected the call to the general customer care department. By the end of the call, our questions were resolved and we even learn additional information pertaining to the company. This was a great customer service experience. Was your experience dealing with Royal Bank of Canada similar? Share your thoughts with us.