Contacting Roxio Customer Service Center
Roxio is a software and digital media company providing software to businesses who want to make an impression in the digital world. Products like Toast and Creator are available for personal and business use. Roxio is a Corel family product. Corel is a huge name in creativity and creative design.
The contact page on the Roxio customer service page leaves much to be desired. There is very little tangible contact information, but there are a ton of links pushing the consumer to various other pages in search of information.
Phone Contact Numbers
The phone number listed for Roxio customer service is not a toll free number, but the sales number is toll free.
- Sales: 1-877-582-6735
- Customer Service: 1-952-646-5132
Technical Support: You must create an account to view this information.
Roxio is a Corel Corporation project, so you can write to Corel with all customer service issues.
Corel CorporationAttn: Roxio Customer Service1600 Carling AveOttawa, Ontario K1Z 8R7
Corel IncAttn: Roxio Customer Service385 Ravendale DrMountain View, CA 94043
You can find detailed information on the Roxio suite of programs at http://www.roxio.com. The site is dedicated to selling Roxio to customers, not providing customer service so there is much more focus on sales. The customer service page is located at http://www.roxio.com/enu/company/contact.html, but as we mentioned, there are more links to other pages than customer service information.
You can also contact Roxio customer service on:
When we looked through the Roxio Facebook page, we noticed there is another Facebook community that provides support for Roxio products. This page could be extremely helpful for some Roxio users.
- Roxio Support on Facebook: http://www.facebook.com/pages/Roxio-Support/145579615489117
Customer Service Email
We could not find an email address for form for Roxio customer service, so we sent a message to the team via Facebook. Facebook customer service should be the same customer service team that answers emails, but you’ll likely receive a response quicker via Facebook or other social media. We contacted Roxio customer service about compatibility with the new Windows 8. Our contact happened on the weekend, so the response may be delayed.
We expected a lengthy wait for the customer support team, but were pleased to say we were able to speak with the customer service department in less than 2 minutes. There were only two options, technical support and sales support. We selected sales support and connected with the agent. We asked the agent if the product allows integration with social media so customers can share their favorite programs across social platforms. The agent explained, completed products can be shared across social media, including, Facebook, Google+, Tumblr and Flickr.
We learned something new from a professional customer care agent. Do you have a positive success story relating to Roxio customer service? Take a minute to comment below.