Contacting Ross Customer Service Center
Ross is a clothing store that offers brand name pieces at reduced prices. The company falls into the same category with TJ Maxx and Marshalls. Company’s produce too many pairs of jeans or last season’s style just didn’t go over the way the company expected. Ross takes those off styles and overstocked items and sells them for a fraction of the original suggested price. When the styles don’t sell at Ross they are marked down again for amazingly low clearance deals. Ross also sells home, baby and kids items.
Phone Contact Numbers
There is just one phone number listed on the Ross customer service website. This number is for locating a nearby store. Clearly if a customer needs to contact Ross customer service, they’ve already located a store. We called the Store Locator number to see if it also provided customer service, but the number only asks for your five digit zip code.
- Locate a Store: 1-800-945-7677
Customers are supposed to locate the nearest store and call that store for customer service, but if there is a problem with that store there needs to be another number to call to advance the issue further; so we’ve included the corporate phone number.
- Ross Corporate: 1-305-623-3056
Contacting Ross customer service by mail is not as simple as it may seem. There are tons of addresses listed for various divisions of the Ross business. If you have a general complaint or compliment for the company, you can send your letter to the corporate office at:
Ross Stores Corporate Office 4440 Rosewood Dr Pleasanton, CA 94588
You may want to check and double check the address you use for the Ross website. Ross.com takes you to Abbott Labs, not Ross Stores. You have to visit http://www.rossstores.com to find contact information for Ross, including emails and other customer service options.
Customer Service Email
We were happy to find a couple email addresses for Ross customer service, but none were for the average customer wanting answers or a chance to report a problem. There is a contact form listed on the contact page, however.
- Tech Support: firstname.lastname@example.org
- Website Issues: email@example.com
- Investors: firstname.lastname@example.org
- Real Estate: email@example.com
- Corporate Responsibility: firstname.lastname@example.org
- Customer Service: http://www.rossstores.com/cu.aspx
The only number listed on the customer service page for Ross is a Store Locator. We don’t feel it is right for customers to be expected to limit customer service contact to the local store, especially if the problem is with that store. We called the corporate office and the phone was answered directly by an operator. When we asked for customer service and the operator stumbled and said we’d have to call the store. We also called on the weekend and the number lead straight to the accounting office answering machine.