Contacting Rolex Customer Service Center
Rolex is a German watch company with a name that’s become synonymous with luxury, power and money. There is very little information in terms of customer service listed on the Rolex website. We’re not sure why Rolex lists no contact information, but we believe there could be a dedicated customer service site or phone system for customers who purchase Rolex watches and jewelry.
All contact information for Rolex customer service is based in Germany. The company does not operate a regional office in the United States, as far as we can tell. If you want to contact a local store that may be able to provide Rolex customer service, check out the US Authorized Dealers page.
Phone Contact Numbers
Both the phone and fax number listed to contact Rolex customer service direct the customer to Germany. Call your telephone, landline or cell, before making this call. International calling rates are higher than domestic calls and tend not to be covered under unlimited calling plans. There are no Rolex customer service offices in the United States.
- Customer Service: +49 221 16 500
- Corporate Headquarters: +41 22 302 22 00
- Fax: +49 221 1650 580
The mailing address for Rolex directs your letter to Germany. This is the only address listed on the website and the only one we could find for the company. Before sending your letter to Rolex customer service, contact the US postal service, if mailing from the US. It may cost more to send the letter outside the US.
ROLEX Deutschland GmbHDompropst Ketzer Str 1-950667 KolnPostfach 10 30 41
Check out the official Rolex website at http://www.rolex.com/en. This version of the site is in US English, but there are sites in various languages. Visit Rolex.com to choose a different language. You can learn about all the latest pieces in the Rolex collection.
Customer Service Email
The home website for Rolex is located at firstname.lastname@example.org. That is also where the email address directs customer service emails. There is a chance the customer service agent may not speak perfect English or English at all, but that chance is slim at best.
Unless customers live in Germany, they will not have the ability to contact the customer service department. Instead, they can contact an authorized dealer in there local area. We wanted to communicate with the customer service department, so we are relying on email communication. We sent a message asking if our warranty would be voided if a non-authorized dealer repaired a Rolex.
If you have contacted the customer service department at Rolex, we would love to hear your story. Share it below.