Contact Roku Customer Service

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Contacting Roku Customer Service Center

Roku in a consumer electronics company featuring compact streaming devices, allowing customers to view movies, stream Internet radio, watch live television broadcasts and play video games. Similar to other technical devices, there is the potential for technical problems. In the event problems occur, the customer support team is available to assist customers 7 days a week, 8am to 8pm PST.

Contact Info:

The available ways to contact the customer support team include phone, email (customer contact form), traditional mail and through social media site such as Facebook and Twitter.

Phone Contact Numbers

  • Customer support: 1-888-600-7658

Mailing Address

Roku12980 Saratoga Ave.Saratoga, CA 95070

Official Website

Visit the official Roku website, in order to view the available products, locate the various channels, contact the customer service department and read reviews and testimonials. Customers needing immediate answers can review the FAQs on the customer support page.

Customer Service Email

Customers wanting to contact the customer service department will need to utilize the customer feedback form of a traditional email address. You will need to select specific scenarios in order for the team to better answer your concern. We sent a message asking about canceling the service. After sending a message, we received an automated response stating a customer service agent would answer our concern within 48 hours.

Customers wanting to provide feedback relating to their experience visiting the website can contact the customer advocacy team here Additional ways to contact the customer service department includes:

Customers needing to contact another department can utilize the following email addresses:

Our Experience

We contacted the customer support team and were pleased we didn’t have to listen to a long list of options. Customers have two choices, Roku customer support and technical support. After selecting 1 for the Roku support, we were connected to the customer support team. The agent was eager to assist and we asked the return policy as it relates to devices outside of the traditional warranty. The agent explained the typical return window is 30 days. If customers purchased an extended warranty, they have up to one year to return the product, if it is defective. Other than that, customers will not have the ability to return the device.

The call was simple and to the point. We want to hear from customers just like you with your thoughts, stories and experiences. We ask if you could leave your experiences with the customer support team below.

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Rate your customer service experience:
Rating: 1.8/5 (4 votes cast)
Contact Roku Customer Service, 1.8 out of 5 based on 4 ratings
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31 Comments on “Contact Roku Customer Service
  1. I have a retail store in Fort Worth, Texas…..There is no place on your home page to easily contact your organization for resale information…..I don’t appreciate being forwarded to India and asked a lot of questions and still get no answer about distributors in Texas or who to speak with about reselling the great ROKU product…Thanks, Allen Selby….682-554-6136

  2. I own a ROKU XD-S. I’ve had it for a few years. Can I stream music with this unit? Also, if it is possible, can I stream the music to a different room from where the unit is located?
    Thank you for your reply. I tried to call but I could only get your travel company. I’m not interested in any cruises!
    Bernard Boroson

  3. I had very good service I did not get anyone out of the county, I don’t think, but she spoke good english and I could understand her, I would not be happy if I got anyone I could not understand! The first girl I call about a week ago told me she would have someone call me back the next morning, they call me back on Sunday four days later. I do not no why she couldn’t continue helping me she didn’t say!

  4. Thank you for your help with my Roku. My Case ID was #2438446. I did what you suggested and it worked. I had been without my favorite program for over a week. I had e-mailed before but evidently had not gotten the right place since I didn’t really get any help except some suggestions. This time it was prompt and it worked. Betty Simone

  5. Brand new Roku 3 about 6 weeks ago. Everything was fine I was even considering replacing the my direct tv with another Roku 3 until VERY recently everything now shows up with a purple screen that says (HDCP unauthorized content disabled in a purple screen). It doesn’t matter what I choose. NOTHING IN MY SETUP HAS CHANGED. Brand new all connected with top quality HDMI cables. Now I can’t watch anything without getting this HDCP screen. I’ve tried rebooting the Roku, the TV, the receiver, forcing a Roku software update. It has to be the Roku 3 it CAN NOT be denied Help! My brand new Roku 3 won’t let me watch anything. It doesn’t matter what I choose. NOTHING IN MY CHANNELS WORK. MANY OTHERS ARE HAVING THE SAME PROBLEM.

    • I called you customer service line and after 30 minutes the agent hung up on me. Although he was given all call back number, he never called back and I had to wait over an hour for another agent to answer. I’m very unhappy with the service.

      The purpose of my complaint is that every app on roku appears to be working except for Netflix. Netflix constantly freezes. I’ve deleted and uploaded it and still no fix. It isn’t my internet because the Netflix app on the same tv works just fine. It’s the roku.

  6. I could not set up an account because I don’t own a credit card because of identity thief. I hate having to take the unit back to the store.

  7. Had same issues as LOPEZ. Called customer services several times. Their only interest was to go through this battery of “processes” to try and repair or identify issue. THey insisted even though I told them I did all those things alread. They sold a defective unit and did everything not to receive a return. DO NOT BUY A ROKU3 IT IS AN INFERIOR PRODUCT. That was my second Roku and my last!

  8. I just bought Roku 1 (one); I want to know how to connect to my TV. It is one that you stick at at the back of the TV and connect is to the adopter and into the wall. I have done all that and Roku has appeared on my TV. But I done know what to do. Please help!

  9. I called you customer service line and after 30 minutes the agent hung up on me. Although he was given all call back number, he never called back and I had to wait over an hour for another agent to answer. I’m very unhappy with the service.

    The purpose of my complaint is that every app on roku appears to be working except for Netflix. Netflix constantly freezes. I’ve deleted and uploaded it and still no fix. It isn’t my internet because the Netflix app on the same tv works just fine. It’s the roku.

  10. this is the 2nd roku I have owned. the ist one was great. but this oone has problems.I am watching a movie on Netflix and then
    the movie stops running and I have to wait for it to come back on. Then I get amessage that I don’t have an internet connection but I do because my computer is working. this happens very aften during the movie.I have removed the cconnection and its fine for about 3 mminutes and the the movie stop runningagain. HOPE U CAN HELP. Elaine Barmer

  11. on line chat does not work. how can you wait for 20 minutes for on line chat. not realistic. poor service. issue not resolved. Product back to store.

  12. im 80 years old my blood pressure is about going to the roof. I have spent over 5 hours trying roku sites that will let you type in the tv code. is worthless. that is why so many people are frusted. most sites that say you can enter your code is a scam. they want money. this is plain wrong. im already a customer and had to reset the roku. im at a loss and I purchased your product at sams club. sure going to let them know about your service

  13. i have a roku 3. When i use netflix on my hdtv then my list on netflix is not showing.But i have a list on my laptop which weeks ago would show also on my tv. What gives here?



  15. I had problems because I went into the wrong site (I thought it was roku/link, but wasn’t) Robert M. helped me out. He went over and above helping me to establish the right connection and make sure everything is working correctly. I would definitely give him “5 Stars!” Next time I need assistance I hope to talk to him. Good Job Robert!!

  16. I was given a Roku two years ago as a gift from my husband and LOVED it! Last week it wouldn’t turn on. Today I called Customer Support for help. To no avail the problem wasn’t fixed. I asked the customer service rep if I could return it for them to trouble shoot it at the factory. He said NO. I asked if they would just replace it? He said NO. I at this point am VERY upset. I made the rep know how dis-please I was by making reference to a pair of Magnavox ear buds I bought three years ago that stop working. I simply called customer service to let them know they weren’t working they told me to mail them back and they would replace them free of charge! I ask them why? They simply said “We stand behind our products!” A 10.00 pair of Ear buds! I have bragged on Roku to everyone; even given them away as gifts for work give aways and personal friends and family. I WAS a Roku “fan” a big Roku “cheerleader”! It’s sad that Roku won’t stand behind a 99.99 two year old product! I am very disappointed!

    Really Disappointed,

  17. Soy Jose Como es ke el rokus tràbaja yo lo compare pero me pedian credit card cuanto tengo que pagar pense me era free FTA y no

  18. Hola ablan espanol
    Megustaria saber. Cuanto se paga
    En el roku stick porke yo lo compare
    Y no sabia ke se pagaba diganme

  19. hi I’m Guirlene Massillon I said do not go to my account to take money and if I have subscription close that subscription now the subscription please

  20. Recomment, Brand new RoKu, All 3 connections checked out green and then (erroe code 011) someone please help !!! Thank you, Tom

  21. after purchasing the roku and having hassle setting it up contacted ROKU customer service in another country i then purchased a extended service plan and then decided not to keep the roku but when asking to get refund of service plan i was refused and then asked to speak to supervisor who also told me we dont give refunds i then asked to get the company name to file a formal complaint and the supervisor would not give who he worked for. this all seems very shady after i gave these people my credit card information this is the company roku has decided to partner with which makes me question their commitment to their customers all in all my experience has been terrible and dont recommend roku to anyone

  22. I have had my ROKU for a couple of years now. Thankfully it has worked pretty much without incident. While under warranty the support was fine. They tried to sell me a plan which I refused. When I had a simple problem connecting to MLB I called support BIG mistake. He took over my computer and wanted to go in and change my network settings. Telling me it was not the ROKU but my computer. I’m no computer guru but know enough to know if all the other icons work my network is fine. I knew there would be charges and that is all they wanted. Not falling for their SCAM I stopped the session. I re-entered my username and password everything worked fine. Apparently I entered it wrong the first time and MLB told me to re-activate. Moral of the story their product is OK but there are a lot of these players out there. If you have a problem after the warranty runs out DON’T use there support it is a SCAM and a RIP OFF better to just buy a new device.

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