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Contact Roku Customer Service

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Contacting Roku Customer Service Center

Roku in a consumer electronics company featuring compact streaming devices, allowing customers to view movies, stream Internet radio, watch live television broadcasts and play video games. Similar to other technical devices, there is the potential for technical problems. In the event problems occur, the customer support team is available to assist customers 7 days a week, 8am to 8pm PST.

Contact Info:

The available ways to contact the customer support team include phone, email (customer contact form), traditional mail and through social media site such as Facebook and Twitter.

Phone Contact Numbers

  • Customer support: 1-888-600-7658

Mailing Address

Roku12980 Saratoga Ave.Saratoga, CA 95070

Official Website

Visit the official Roku website http://www.roku.com/, in order to view the available products, locate the various channels, contact the customer service department and read reviews and testimonials. Customers needing immediate answers can review the FAQs on the customer support page.

Customer Service Email

Customers wanting to contact the customer service department will need to utilize the customer feedback form http://support.roku.com/entries/413244-contact-supportinstead of a traditional email address. You will need to select specific scenarios in order for the team to better answer your concern. We sent a message asking about canceling the service. After sending a message, we received an automated response stating a customer service agent would answer our concern within 48 hours.

Customers wanting to provide feedback relating to their experience visiting the website can contact the customer advocacy team here customer.advocate@roku.com. Additional ways to contact the customer service department includes:

Customers needing to contact another department can utilize the following email addresses:

Our Experience

We contacted the customer support team and were pleased we didn’t have to listen to a long list of options. Customers have two choices, Roku customer support and technical support. After selecting 1 for the Roku support, we were connected to the customer support team. The agent was eager to assist and we asked the return policy as it relates to devices outside of the traditional warranty. The agent explained the typical return window is 30 days. If customers purchased an extended warranty, they have up to one year to return the product, if it is defective. Other than that, customers will not have the ability to return the device.

The call was simple and to the point. We want to hear from customers just like you with your thoughts, stories and experiences. We ask if you could leave your experiences with the customer support team below.

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Rating: 2.0/5 (3 votes cast)
Contact Roku Customer Service, 2.0 out of 5 based on 3 ratings
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17 Comments on “Contact Roku Customer Service
  1. I have a retail store in Fort Worth, Texas…..There is no place on your home page to easily contact your organization for resale information…..I don’t appreciate being forwarded to India and asked a lot of questions and still get no answer about distributors in Texas or who to speak with about reselling the great ROKU product…Thanks, Allen Selby….682-554-6136

  2. I own a ROKU XD-S. I’ve had it for a few years. Can I stream music with this unit? Also, if it is possible, can I stream the music to a different room from where the unit is located?
    Thank you for your reply. I tried to call but I could only get your travel company. I’m not interested in any cruises!
    Bernard Boroson

  3. I had very good service I did not get anyone out of the county, I don’t think, but she spoke good english and I could understand her, I would not be happy if I got anyone I could not understand! The first girl I call about a week ago told me she would have someone call me back the next morning, they call me back on Sunday four days later. I do not no why she couldn’t continue helping me she didn’t say!

  4. Thank you for your help with my Roku. My Case ID was #2438446. I did what you suggested and it worked. I had been without my favorite program for over a week. I had e-mailed before but evidently had not gotten the right place since I didn’t really get any help except some suggestions. This time it was prompt and it worked. Betty Simone

  5. Brand new Roku 3 about 6 weeks ago. Everything was fine I was even considering replacing the my direct tv with another Roku 3 until VERY recently everything now shows up with a purple screen that says (HDCP unauthorized content disabled in a purple screen). It doesn’t matter what I choose. NOTHING IN MY SETUP HAS CHANGED. Brand new all connected with top quality HDMI cables. Now I can’t watch anything without getting this HDCP screen. I’ve tried rebooting the Roku, the TV, the receiver, forcing a Roku software update. It has to be the Roku 3 it CAN NOT be denied Help! My brand new Roku 3 won’t let me watch anything. It doesn’t matter what I choose. NOTHING IN MY CHANNELS WORK. MANY OTHERS ARE HAVING THE SAME PROBLEM.

  6. Had same issues as LOPEZ. Called customer services several times. Their only interest was to go through this battery of “processes” to try and repair or identify issue. THey insisted even though I told them I did all those things alread. They sold a defective unit and did everything not to receive a return. DO NOT BUY A ROKU3 IT IS AN INFERIOR PRODUCT. That was my second Roku and my last!

  7. on line chat does not work. how can you wait for 20 minutes for on line chat. not realistic. poor service. issue not resolved. Product back to store.

  8. im 80 years old my blood pressure is about going to the roof. I have spent over 5 hours trying roku sites that will let you type in the tv code. roku.com/link is worthless. that is why so many people are frusted. most sites that say you can enter your code is a scam. they want money. this is plain wrong. im already a customer and had to reset the roku. im at a loss and I purchased your product at sams club. sure going to let them know about your service

  9. i have a roku 3. When i use netflix on my hdtv then my list on netflix is not showing.But i have a list on my laptop which weeks ago would show also on my tv. What gives here?
    Thanks.

  10. AFTER WORKING WITH YOUR SUPPORT GROUP ON FRIDAY I WAS READY TO
    TAKE BACK THE PLAYER TO WALMART. I FIGURED I WOULD GIVE IT ONE
    MORE TRY BECAUSE I REALLY LIKE ROKU. I CALLED ON SATURDAY AND WAS
    LUCKY TO GET MICHAEL RAJ KUMAR AS MY SUPPORT PERSON. HE WAS VERY
    GOOD AT WHAT HE DOES. MY CASE# 2962423 WAS WHAT HE WORKED ON. I AM
    VERY THANKFUL I GOT HIM BECAUSE I WAS SET TO GO TO BLU RAY FOR
    STREAMING.

    THANK YOU MICHAEL

  11. I had problems because I went into the wrong site (I thought it was roku/link, but wasn’t) Robert M. helped me out. He went over and above helping me to establish the right connection and make sure everything is working correctly. I would definitely give him “5 Stars!” Next time I need assistance I hope to talk to him. Good Job Robert!!

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