Contacting Roku Customer Service Center
Roku in a consumer electronics company featuring compact streaming devices, allowing customers to view movies, stream Internet radio, watch live television broadcasts and play video games. Similar to other technical devices, there is the potential for technical problems. In the event problems occur, the customer support team is available to assist customers 7 days a week, 8am to 8pm PST.
The available ways to contact the customer support team include phone, email (customer contact form), traditional mail and through social media site such as Facebook and Twitter.
Phone Contact Numbers
- Customer support: 1-888-600-7658
Roku12980 Saratoga Ave.Saratoga, CA 95070
Visit the official Roku website http://www.roku.com/, in order to view the available products, locate the various channels, contact the customer service department and read reviews and testimonials. Customers needing immediate answers can review the FAQs on the customer support page.
Customer Service Email
Customers wanting to contact the customer service department will need to utilize the customer feedback form http://support.roku.com/entries/413244-contact-supportinstead of a traditional email address. You will need to select specific scenarios in order for the team to better answer your concern. We sent a message asking about canceling the service. After sending a message, we received an automated response stating a customer service agent would answer our concern within 48 hours.
Customers wanting to provide feedback relating to their experience visiting the website can contact the customer advocacy team here email@example.com. Additional ways to contact the customer service department includes:
Customers needing to contact another department can utilize the following email addresses:
We contacted the customer support team and were pleased we didn’t have to listen to a long list of options. Customers have two choices, Roku customer support and technical support. After selecting 1 for the Roku support, we were connected to the customer support team. The agent was eager to assist and we asked the return policy as it relates to devices outside of the traditional warranty. The agent explained the typical return window is 30 days. If customers purchased an extended warranty, they have up to one year to return the product, if it is defective. Other than that, customers will not have the ability to return the device.
The call was simple and to the point. We want to hear from customers just like you with your thoughts, stories and experiences. We ask if you could leave your experiences with the customer support team below.