Contact Rockauto.com Customer Service

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Contacting Rockauto.com Customer Service Center

Contacting Rockauto.com Customer Service Center

Rockauto.com is a family-owned and operated parts distributor based in Wisconsin. The company began operations in 1999 shipping parts to local distributors in the region. Within a few years, the company began shipping products to more than 200 distributors across the United States. The top priority of Rockauto.com is providing exceptional customer service, while supplying the items customers need and keeping cost low. If you need to reach out to the customer service department, contact a live agent by phone, email, traditional mail or through social media.

Contact Info:

Phone Contact Numbers

The customer service department is open for business Monday through Thursday 6am to 10pm, Friday 6am to 9pm, Saturday 7am to 6pm and Sunday 8am to 4pm, CST. The customer service department for UK customers is open Monday through Thursday noon to 4pm, Friday noon to 3am, Saturday 1pm to midnight and Sunday 2pm to 10pm, CST.

  • Customer Service: 1-608-661-1376
  • Fax: 1-608-819-6350
  • Toll-Free: 1-800-762-5288
  • Customer Service (UK): +44 (0)2071 833854

Mailing Address

RockAuto, LLC 6418 Normandy Lane Madison, WI 53719

Official Website

Customers visiting the official Rockauto.com website http://www.rockauto.com/ have the opportunity to search through the parts catalog. When searching for a product, you can search by part number or vehicle type. The company offers parts for motorcycles, automobiles and marine equipment. Customers needing additional information from Rockauto.com should visit the Customer Resource page. This area of the website features the repair index, links to owner clubs and warranty information.

Social Media

The social media page offers information relating to the company. The page also offers a way to reach the customer service department. When customers post questions, the customer service department responds within 24 hours.

Customer Service Email

We sent a message to the customer service department asking about the return policy. When we looked through the website, we noticed limited information relating to the return policy. After sending our message, we received a response from the customer service department within 48 hours.

Our Experience

Calling the customer service department was simple. We called the hotline and reached a live agent in less than 90 seconds. After the agent answered the call, we asked several questions relating to shipping parts to customers overseas. We wanted to know if the company took into account customers when it calculated the estimated arrival date. The agent explained the company was aware of customs and stated the calculations are an estimate. The overall experience was better than expected. We reached the agent in a timely manner and the agent provided us with an honest answer. Care to share your customer service experience? Take a moment to comment below.

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One comment on “Contact Rockauto.com Customer Service
  1. I am looking for a prebent brake line kit for my 2000 suburban.

    Your news letter said you carried the new brake line kits but I can not find them on the online catalog.

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