Contacting Rhapsody Customer Service Center
Rhapsody is a music membership website that allows users to access millions of songs for a monthly fee. The songs can be loaded onto mobile MP3 devices for music on-the-go and music can be played instantly from your personal computer. The customer service information provided by Rhapsody is quite detailed, compared to information provided by some other companies.
Phone Contact Numbers
Customer services hours are from 6 A.M. to 6 P.M. PT during the week and 7:30 A.M. to 5 P.M. PT on the weekends.
- Customer Service: 1-866-597-5505
Rhapsody Customer Service500 3rd St. Ste. 460San Francisco, CA 94107
If you’re having billing or technical issues with your Rhapsody account, the customer service phone number is the best means of contacting the correct department right now to resolve the problem. Waiting for contact after mailing a letter could result in more problems or charges, making the issue bigger than it was before.
You can find the official website for Rhapsody online at http://www.rhapsody.com/. The support website is located at http://rhapsody.custhelp.com/app/contact. Customers who want to access their account online should use the main address. The support website provides access to customer service contacts and the FAQs section of the support system.
Customer Service Email
Customers have three options for contacting customer service by email/chat. If you want to direct your communication to the email customer support team, send your request using the Email Form http://rhapsody.custhelp.com/app/ask/tabName/tab3/support_type/3/session/L3NpZC8tUHpTSzQ1bA%3D%3D. Chat options are also available for Billing and General Customer Support and Technical Support.
Finally, if you need to cancel your Rhapsody account, which you should NOT do before talking with customer service if a financial matter is in question, visit the Cancel Rhapsody Account page.
Rhapsody customer service was more than willing to talk with us about the benefits of having a Rhapsody account. Our call was answered at exactly the one minute mark, which was pretty impressive. We pressed 0 to push through the automated options we were presented when the call was originally answered. The agent’s voice was extremely low so we disconnected the call and called back a second time. The second connection was a little better, but the agent still sounded extremely far away. We asked questions about how to start an account, what types of payment methods Rhapsody accepted and more. The call lasted more than 10 minutes, but the agent never pushed for personal information or for us to sign up for an account.