Contact Rhapsody Customer Service

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Contacting Rhapsody Customer Service Center

Rhapsody is a music membership website that allows users to access millions of songs for a monthly fee. The songs can be loaded onto mobile MP3 devices for music on-the-go and music can be played instantly from your personal computer. The customer service information provided by Rhapsody is quite detailed, compared to information provided by some other companies.

Contact Info:

Phone Contact Numbers

Customer services hours are from 6 A.M. to 6 P.M. PT during the week and 7:30 A.M. to 5 P.M. PT on the weekends.

  • Customer Service: 1-866-597-5505

Mailing Address

Customers can contact Rhapsody by mail using the contact address listed in the Privacy Policy.

Rhapsody Customer Service500 3rd St. Ste. 460San Francisco, CA 94107

If you’re having billing or technical issues with your Rhapsody account, the customer service phone number is the best means of contacting the correct department right now to resolve the problem. Waiting for contact after mailing a letter could result in more problems or charges, making the issue bigger than it was before.

Official Website

You can find the official website for Rhapsody online at The support website is located at Customers who want to access their account online should use the main address. The support website provides access to customer service contacts and the FAQs section of the support system.

Customer Service Email

Customers have three options for contacting customer service by email/chat. If you want to direct your communication to the email customer support team, send your request using the Email Form Chat options are also available for Billing and General Customer Support and Technical Support.

Finally, if you need to cancel your Rhapsody account, which you should NOT do before talking with customer service if a financial matter is in question, visit the Cancel Rhapsody Account page.

Our Experience

Rhapsody customer service was more than willing to talk with us about the benefits of having a Rhapsody account. Our call was answered at exactly the one minute mark, which was pretty impressive. We pressed 0 to push through the automated options we were presented when the call was originally answered. The agent’s voice was extremely low so we disconnected the call and called back a second time. The second connection was a little better, but the agent still sounded extremely far away. We asked questions about how to start an account, what types of payment methods Rhapsody accepted and more. The call lasted more than 10 minutes, but the agent never pushed for personal information or for us to sign up for an account.

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Rating: 2.6/5 (7 votes cast)
Contact Rhapsody Customer Service, 2.6 out of 5 based on 7 ratings
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15 Comments on “Contact Rhapsody Customer Service
  1. Hi my son his phone and trying to put the app on his new phone. The app say that he has to many phone with the app. We be try to call you for help. You are horrible service. That make no sense.

  2. We contacted customer service 3 times about the fact we we charged $1032 after selecting cancel. They are horrible are going to give me back a whole$104 and we don’t even have the music. They have stolen from me and I get no help this is a ripoff to the extreme

  3. Hi,
    Please, I need my so called Rhapsody account to be cancelled. I have never subscribe to Rhapsody. My name is Rolande Ciradin.

  4. Can I get back all the music I paid for?

    Please help me or I will call cust service and see if they can help



  5. I singed up with an email and then was charged because I can not cancel or access my account. On second month of charges but the contact phone number is always a recording. This is a huge scam. Service is horrible. I hope this company gets shut down. Thiefs!!

  6. We are being charged $9.99 but for September You guys charged us 99.99. So what charge is that ? Can you explain that otherwise cancel our account. Don’t you have a phone to solve this problem.

  7. Well, first off, since rhapsody took over napster, I have had nothing but trouble with your program. I can’t play any of my songs from my library, I can’t upgrade my software to play my music monthly, Ican’t add new music to my mp3 player. this shit SUCKS and, when I call the helpline, I get some east indian representitve that can,t even speak English! I am totally fed up with this SHIT, I spent 14 days and nights to download songs on a FREE trial and now I can,t even play my music because I can,t update the required software. You’re SHIT SUCKS!
    Paul Pearce

  8. my husband and I didn’t have any problems with rhapsody at first then we cancelled two accounts was charged for them for several months then we just recently cancelled all together guess what rhapsody you did again charged us how can we be charged for an account when we don’t have one? when I emailed about us being over charged was told about policy terms that you don’t refund how can you get away with over charging people doing that to families how bad the economy is if I had to rate you 0.

  9. were reporting them to business bureau I would ask you all to do the same who are having same problems with rhapsody over charging seems to be going on a lot.

  10. I Have been with Rhapsody ever since they took over Napster. Rhapsody has not been as good as Napster, I not able to play any music which I purchased as a member of Rhapsody. They collected my payment from my credit card every month and now they wont credit my account because I never canceled my membership. Rhapsody even stated that my MP3 Sony player is no longer compatible with Rhapsody soft aware which is clearly a LIE. I was able to download a new song recently and after speaking with two representatives neither one would credit my credit card. Rhapsody is STEALING MONEY from customers and wont correct their problems. As of this date January 24,2014 I will be reporting Rhapsody to the BBB so that in investigation be done.

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