Contacting Remington Customer Service Center
Remington is one of, if not the oldest company in the United States. The company continues to manufacture the same rifle as it did on day one. The company sells rifles, shotguns, apparel and accessories. The Remington brand can be seen in more than 60 countries throughout the world.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
- Remington Corporate Headquarters: 1-800-243-9700
- Corporate Fax: 1-336-548-7801
- Customer Service New York: 1-315-895-3200
- Customer Service Kentucky: 1-270-856-4200
- Customer Service Arkansas: 1-501-676-3161
- Media Relations: 1-800-537-2278
- Customer Service Canada: 1-866-662-4869
- Federal Agency, Law Enforcement and Military: 1-336-548-8899
Remington870 Remington DriveMadison, North Carolina 27025
Ilion Firearms Plant & Custom Shop14 Hoefler AvenueIlion, NY 13357
Ammunition & Components Plant2592 Arkansas Hwy 15 NLonoke, AR 72086
Technical Center315 W. Ring RoadElizabethtown, KY 42701
Mayfield Firearms Plant22 Rifle TrailPO Box 99Hickory, KY 42051
When you visit the official Remington website http://www.remington.com/, you can view the products, engage in conversation with the community, locate resources and news, as well as make online purchases. One thing to consider, customer cannot purchase handguns, rifles or shotguns on the website; you will need to visit an authorized retailer.
Customers can connect with a customer service agent or interact with a lively community on the Remington social media pages. Several of the platforms had discussions going on, leading us to believe responses were displayed in real-time and not automated.
- Facebook: https://www.facebook.com/remingtonarmscompany
- Twitter: http://twitter.com/RemingtonArms
- YouTube: http://www.youtube.com/remingtonarmscompany
Customer Service Email
When customers want to connect with the customer service department or the corporate offices, there is only one available email address. We sent a message asking about the return policy when items purchased are made online. We are still waiting on a response from customer care agent.
- Customer Service email: firstname.lastname@example.org
We think Remington was attempting to give us the run around when we contacted the customer service department. We called the call went directly to the operator. We assumed the call would then connect to the customer service department. This is where the call went south. We were transferred to more than 5 different departments prior to reaching the customer support department. This process took more than 10 minutes. After reaching the live agent, our concerns were not addressed. The agent had to connect us with a supervisor in order to answer our concern. The call was a disaster. Please tell us you had a more positive experience calling Remington. Leave us a comment below.