Contacting Redken Customer Service Center
Redken is a hair care company with locations in the North America, Europe and Oceania. There is a dedicated US website for Redken products. You are required to choose a country before you can enter the main website. Some Redken products span the line, no matter the location, but others are regional – offered in select locations. Redken offers a line of hair care products available in stores and salons, but there are also Redken salons offering beauty and hair treatments.
Phone Contact Numbers
From 9 AM to 7 PM Monday to Friday ET, you can contact Redken customer service by phone.
- Redken Phone Number: 1-800-423-5369
We found the mailing address for Redken customer service listed in the FAQs section. Redken FAQs can only be accessed by asking the Virtual Assistant questions. Address your letter to:
Redken Consumer Care CenterPO Box 832Clark, NJ 07066
If you’re interested in Redken hair care products or salons you can visit the official website at http://www.redken.com. Choose the country where you’re located for the main site to appear. The customer service page, listed as Contact Us, is manned by a virtual assistant that requires you ask a question(s) to find contact, product and salon information. You can find the virtual assistant at http://www.redken.com/landing-dispatcher.
We did NOT find the social media pages openly listed on the Redken website. This surprised us because the company is rather popular on social media and social sites are a great way for customers to connect with consumer relations staff.
- Facebook: https://www.facebook.com/Redken
- Twitter: https://twitter.com/Redken5thAve
- YouTube: http://www.youtube.com/user/Redken
Customer Service Email
If you have a simple issue that requires no live communication with a Redken customer service agent, you can send an email instead of placing a call. The email form is available on the Redken website. You are required to fill in your name, address and phone number, which we felt was a little over the top.
- Customer Service: http://www.redken.com/contact-us?subj=#
The Redken customer service center line is answered by an automated system that immediately starts listing options for routing your call. You can press 1 if you are a stylist needing distributor information or 2 if you are a stylist needing product information. Neither of the options was for consumer support. Before we could choose 1 or 2 our call was placed on hold for an agent. Our call was on hold for about one minute before an agent answered the call. The agent did not offer a name and when we asked about ingredients in a Redken hair care product she told us to check the website for ingredients.