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Contact Redken Customer Service

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Contacting Redken Customer Service Center

Redken is a hair care company with locations in the North America, Europe and Oceania. There is a dedicated US website for Redken products. You are required to choose a country before you can enter the main website. Some Redken products span the line, no matter the location, but others are regional – offered in select locations. Redken offers a line of hair care products available in stores and salons, but there are also Redken salons offering beauty and hair treatments.

Contact Info:

Phone Contact Numbers

From 9 AM to 7 PM Monday to Friday ET, you can contact Redken customer service by phone.

  • Redken Phone Number: 1-800-423-5369

Mailing Address

We found the mailing address for Redken customer service listed in the FAQs section. Redken FAQs can only be accessed by asking the Virtual Assistant questions. Address your letter to:

Redken Consumer Care CenterPO Box 832Clark, NJ 07066

Official Website

If you’re interested in Redken hair care products or salons you can visit the official website at http://www.redken.com. Choose the country where you’re located for the main site to appear. The customer service page, listed as Contact Us, is manned by a virtual assistant that requires you ask a question(s) to find contact, product and salon information. You can find the virtual assistant at http://www.redken.com/landing-dispatcher.

Social Media

We did NOT find the social media pages openly listed on the Redken website. This surprised us because the company is rather popular on social media and social sites are a great way for customers to connect with consumer relations staff.

Customer Service Email

If you have a simple issue that requires no live communication with a Redken customer service agent, you can send an email instead of placing a call. The email form is available on the Redken website. You are required to fill in your name, address and phone number, which we felt was a little over the top.

Our Experience

The Redken customer service center line is answered by an automated system that immediately starts listing options for routing your call. You can press 1 if you are a stylist needing distributor information or 2 if you are a stylist needing product information. Neither of the options was for consumer support. Before we could choose 1 or 2 our call was placed on hold for an agent. Our call was on hold for about one minute before an agent answered the call. The agent did not offer a name and when we asked about ingredients in a Redken hair care product she told us to check the website for ingredients.

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7 Comments on “Contact Redken Customer Service
  1. your Redken extreme line of hair products smells of cheap perfume.
    Many people have allergies, or they don’t want to wear a hair conditioner that over powers their perfume. Redken is a good product, but you are making a bad choice on the scent of the product. I hope you will consider my comments and change the scent to something pleasant melon or no scent at all.

  2. I purchased some items from Salon Centric’s and have been using them and needed to clarify their use from Redken directly. I did purchase the correct products and was informed of another product to help my problem. I appreciate the customer service educated knowledge of the products. This is what I call a professional educated service. Thank you for being here for me. PS. I am from the old school of product knowledge and I no longer work in a salon. But my heart will always belong to Redken. I only wish one thing, I would love for you to bring back your lip conditioner, it was the best………

  3. Had my hair color done at local beauty salon with Redken product for long lasting gray coverage – medium blonde. It turned out the ugliest orangey-brown I have ever seen. Now, no one knows how to remove the color.

    I am appalled that this can happen with supposedly trained instructors.

  4. Several hair stylist in Clarksville TN told me the people at State Beauty Supply were rude, and unprofessional. Until today I had never exp. that. I went in to purchase shampoo/conditioner for curly hair, they said it had been discontinued, and real control replaced it. I came home and looked on line, and found the proper new curl product. I went back, they refused to exchange it, give my money back, said I could have store credit, but she no longer wanted me to come into the store. I have used Redken for over 15 years. Trained at Mr. John’n, Ft. Smith Ar.

  5. I use pure force 16 as a setting lotion. I understand it is not available any longer. What would you suggest to replace it?

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