My visit to Red Lobster tonite really sucked. I was astonished by the new changes but the service and wait time on how long the food came out was ridicules. I never had to run a server the way I did tonite. This server was doing a party and waiting 3-4 other tables. I tried to tell her stuff to bring out before she leave the table but still forgot to get my extra salad dressing for my salad. I had to remind her again about the extra salad dressing bc she forgot waited on my extra dressing for my salad about 10 mins after i got my salad. I loved Red Lobster but after tonite I was very disappointed the service it is getting like Long Horn. I dont blame the server I think she had too much on her and no help. When you got a table and a party of 8-12 people and 3-4 other tables to get order for of course you forget to bring stuff out. I normally do Red Lobster for my Birthday In February but after tonite and the service I am in doubt I hate to be pissed off on my Birthday about the service. The Red Lobster I went to was 2403 N Slappey Albany Georgia. I LOVED THEM BUT THIS NEW CHANGE REALLY SUCKS!!!!!!!!!!!!!!!!

I sent a complaint to the website on my receipt about the bad services that I received on 1/5/13 at the takeout area. I called in my order at 5:17 and was told that it would be 15 min. I got there at 5:30 and had to wait in line for other people to order their takeout meals. I waited another 30 min to get my order to have the employee to tell me it would be a few more min. That the biscuits were not in the bag. She left my food on the counter and until I said something to her about my food was getting cold. Did she place back in the hot box as she called it. I left there at 6:30 to come home to soggy fried shrimp and a burnt potatoe. I spent $46.59 on my order. My family always gifts us a Red lobster gift card for Christmas because we love you food. But after the way my food was received this time. And NO ONE IN YOU OFFICE THAT CARES THAT THIS IS MY SECOND EMAIL ABOUT THE TREBLE FOOD THAT I RECEVED. NOW I KNOW THAT YOU DON’T CARE ABOUT YOUR CUSTOMERS. I HAVE NEVER FELT THAT I HAVE WASTED MY MONEY WHEN I GET YOUR FOOD. BUT NOW I DO. THANKS FOR NOT CARING ABOUT THIS CUSTOMER BY NOT EVEN ANSWERING YOU COMPLAINT.

We visited your Melbourne Florida location at approx. 6:30 PM On Wednesday February 13th To Celebrate my fathers birthday. We Waited the lot they told us was the wait time and when we finally were seated we were shoved in a corner both with barely enough room for our party which was a group of 5 Adults and 2 children. We were giving the cheddar bay biscuits and while my daughter was eating a biscuit i noticed a piece of long black hair cooked into her biscuit . So i brought it to the waitress attention and the what i can only assume was a manager that came over and started by saying that all his cook are wearing hair nets and that these things can sometimes happen and proceeded to go on about how big your company is and that you all follow very special rules and that all procedures are being followed. and offered a dessert. Once our meals arrived our experience didn’t get any better i ordered a sampler appetizer with the calamari so did my mother with the chicken tenders . the chicken was dry and the calamari tasted wet and like it was sitting in old oil then when they brought the replacement over it was over cooked the coconut shrimp was awful. the only thing that was remotely good good about or meal that night was the desert on top of all that my mother went to use the restroom and there one of the toilet seat was really loose and needed to be fixed it was brought to there attention and an hour and a half later it was still broken it was a handicap bathroom and she almost fell off people can get hurt that way. So in conclusion i really wish i had used the gift card that i purchased as a gift for olive garden or another location because when you are buying dinner for for 7 people and you spend roughly 110.00 you expect better food for you money. i would like to receive a call or email to know that this situation is being dealt with in a proper manner

I always liked Red Lobster but we don’t get to go much because of the economy. We wanted to treat ourselves so we went with another couple and were looking forward to a good night out. Although the food tasted fine…the portions for the money were terrible! We spent over $250 that night with tip and came out hungry and disappointed. $25 for a lobster tail the size of my index finger, 7-8 small shrimp on stick and 4 scallops is insane. Sorry to say we will not be back and I miss the old Red Lobster….what’s up guys??? I understand cost have gone up but so have the prices. If other places can give you more for less why can’t a big chain like you?

My husband, myself, my daughter, her husband and her 3 children were in Red Lobster last nite(4/29 about 6:30pm.
Had the worst service ever. I ordered a salad no cucumbers and no tomatoes. When I got my salad it had cucumbers and tomatoes. Ordered a baked potato no sour cream and cheese. When I go my baked potato it had sour cream and cheese. They took it back to get another one. They didn’t bring it until I practically finished my meal. My grandson’s ages 3 and 1 ordered a Sprite (it tasted like carbonated water. Didn’t realize until we were leaving. Never refilled our drinks until we had been done for a while. Then to top it off, we were getting ready to pay, it took our waitress a pretty long time to bring our change. It was a pretty bad experience!!

Last night, April 26,2013 my husband and i decided for the first time ever to go to a Red Lobster. This was in Longmont Co. Last night will be the last time i ever go to a Red Lobster!!!!!! The fooed was horrible, both my husband and I still have very uppset stomachs. The service was not that good either. I know you are not fine dinning but one should be able to expect a little more than c–p. Ana Tryon.

So I see a TV commercial, that makes me crave Red Lobster. Decide to go. Always love that place, Big fan of stuffed Mushrooms, I’m with a guest, we tell the waitress that we know exactly what we want, put in our drink order, appetizer and meal order. She says I’ll bring out everything in a timely manner so you don’t have everything served at once. We sit and wait, our appetizer comes out before our drinks, Then she serves us our drinks along with our salads. Half way threw the salad our meals are served. My guest ordered stuffed flounder, well guess what? that never happened he was served a baked potato with four thinly sliced pieces of flounder. (No stuffing involved at all) I ordered the Ultimate Feast, not bad but scampi was colder then normal and lobster, well I’ll just say if you had the time to chew it for a while you had no other place to go. Waitress came back asked for a box, not sure why, but my dog seemed to have enjoyed it better then we did. He was just outdoors more today then normal. I’ll take some time off before next visit. Hopefully time will heal this wound, IDK

I think the food is great but u have very bad customer service employees. I tried calling in a order for pick up I never got through & it was over 30 minutes. I went to McDonald’a instead. Maybe the boss need to contact undercover boss and get to the bottom line of this. You’re going to run your customers away. Red lobster use to be a great place to go now its the last place I would go too. I rather eat McDonald’s

My daughter and I visited the Red Lobster restaurant on SR 46 in Sanford and was very impressed by the waitress, Kara, that served us. She was very pleasant and professional and it was much appreciated that she helped to make our visit quite nice. Oh! and the food was great too! We will be back very soon!

4 stuffed mushrooms instead of 6 with the excuse of the mushrooms are larger.. Bs . but Redlobster VictorVille…. never again!!

I have had two bad experiences with your Jonesboro, Arkansas Red Lobster. The first happened when my husband and I decided to eat our anniversary dinner there. The host was very sarcastic with my husband when he asked a question. We were told when we complained that that was just the way he was.

Last night Saturday, September 14, we decided to give it one more try since my son and his friend wanted us to eat with them there. We had a concert to attend at 8:30PM so we arrived before 6:00 to be sure we could eat and get to the concert. We were told we would have a 30 minute wait. The place was pretty crowded so we did not expect them to stick to the 30 minutes.
There were several smaller groups that they had seated before us, which we understood. We had six folks in our group. Then a larger group came in. A lady told her group she would go in and see if she could get a table. She came back out and told them to come on she had a table. At this point we had been outside for over an hour. I then went in and asked how much longer we would have to wait. They told me that we were next on the list and they were waiting on several large groups to leave. I saw several other groups leave after this. We decided that maybe if we went inside they would seat us quicker. Ten minutes later we were seated. When we finally got our food, the orders were incorrect. On of our members ordered mashed potatoes and got broccoli. They forgot my salad. My husband ordered the Admiral’s favorite. I kid you not, the cod was two small strips of “very” crispy fish. They were maybe a centimeter thick, two centimeters wide, and about six centimeters long. My food was fine, but to pay that much money for what he got was a joke. It looked nothing like the picture. Be assured, I will not eat there again. I do not mind paying a little more for quality food, but never again for this kind of service. By the way, we did not get to see our concert because of all the delays. We had to forfeit the money for the concert because we were there until 8:22PM

My family and I went to red lobster Saturday September 29 2013. Everything was good until we were leaving and on the way out my 68 year old father in law walking with a cane slipped on the wet floor caused by the chefs removing the lobsters from the tank. My father in law is waiting on a hip operation and needless to say he was in more pain after then he started with. The water on the floor was not just a drop or two it was more of a puddle being splashed and walked through on the floor. My father in laws cane could not get a grip as we did not see the wet floor(there was no wet floor sign) he luckily did not fall but came very close and the jerky movement hurt his hip. The man working at the desk seen what happened and said “oh.” My brother in law asked them to clean the water up so no one else got hurt. We proceeded to leave to make sure my father in law was okay. My brother in law went back in 10 minutes later and the water was still NOT cleaned up and there was NO wet floor sign. He proceeded to talk to the manager and ask them to clean up the water. He went back 10 minutes later and there was finally a sign on the floor. Needless to say we will not be going back. The employees seemed to be careless and lazy. If you are going to red lobster please be careful of the water in front of the tank as the employees will not care if you fall and or get hurt.

Today, October 16, 2013, my husband and I went to the Red Lobster in Fort Myers, FL, on Cleveland avenue. We walked in and the hostess told us we would have a short wait. We thought that to be a little funny since it was 3:15 in the afternoon and there were just a few cars in the parking lot. After waiting at least ten minutes and watching another couple leave because they waited too long for their food, I again asked the hostess if she had a table for us. She preceeded to tell me that they were very short handed because it was a slow day and they sent people home. I would think in the restaurant business you need to be prepared at all times. I asked to speak to the manager, but was told she was busy clearing tables. Now, until today I enjoyed eating at the Red Lobster, but today left a very bad impression on me. By the way, we chose to leave and not wait any longer for a table. We don’t know if we will return!

We ate at transit rd buffalo ny. what happen to red lobster. The server was great food was bland no taste and for 25dollars a meal.The serving size were so small. What happened to red lobster we will never go back.This chain will be closing next

I visited the Red Lobster on Rooseabvelt Boulevard in Philadelphi, Pa and I just wanted to say the meal I had which was the Grilled Chicken Sandwich with Fries was just Amazing. But what I enjoyed the most was my dessert of the Strawberry Smoothie. It was a perfect thickness. Not too thick where I couldn’t drink it and not too thin to where I would call it juice. It tasted amazing and was the best strawberry smootbie I have tasted to date. My Brother order a tilapia fish taco and he was amazed by the taste and wanted to know what sauce was on it. Overall it was presented nice and the waiter Micheal was very nice.

my friends and i was in red lobster jan 18 I ordered shrimp alfredo, and ask for more sauce because there is never enough. when I got my bill I was charged 2.29 for it. I feel like when I pay 15.99 for a mesl it should come with enough sauces so it wont be dry. it was at lunch and it was my friends birthday but for right now I don’t desire to go back. we was at the red lobster at cordova mall on 9th ave in Pensacola fl

My family and I had a very bad experience on Jan 9, 2014 while visiting Red Lobster on Hamilton Rd. We were unable to enjoy our food due to a very bad smell coming from the restrooms. We asked the server what the smell was and this is when she said that it was coming from the restroom and she apologized but this was not her fault. I could not continue to eat my food while smelling this horrible odder. This was one of the worst family night out ever we love Red Lobster but I just do think that any one should have to deal with this kind of crap and still have to pay for the food that was half eating because we just couldn’t handle the smell any more. I will never visit this Red Lobster again. My husband and our four kids were very unhappy with our visit there because we were look forward to a great time while enjoying our favorite kind of food and instead we ended up leaving while holding our breath. this was just not right.

I celebrated my new job at your restaurant because I love your food. I am so disappointed because the item i selected was not good at all. Usually I order shrimp, but I wanted to try your chops. I wish I would have not selected this item. I didn’t enjoy them at all . I left the resturant very unhappy. We paid our bill and left, I had to go home and find something to eat. I have never in all my years received any meal like this one. I didn’t get the enjoyment I usually get from you. The waitress didn’t try to solve anything. Thanks

Poor excuse to a lobster restaurant

Went to red lobster in metarie Louisiana.. First of all I ordered an ultimate feast with two shrimp scampi instead of the Fried, got home to see that the fried was in the bad and was in the scampi so the crust of the shrimp became soggy .. My potatoe was hard and snow crab was dried out. Not to mention my lobster tail was forgotten.. They are to far too go back to so I called.. The manager never came to the phone, I was left on hold… Today 3/4/14 I called to order and the DISTRICT manager Brandy was very rude she even hung up on me.. I used to love this place!!!

MY FAMILY AND I WENT TO YOUR RESTURANT LOCATED IN BAYTOWN,TEXAS. ON SATURDAY 03/08/2014 ! THE FIRST THING MY 7YEAR SON SAID WAS HOW DIRTY THE SEATS AND UNDER THE TABLE WAS !BUT WE STAYED AND ATEMPTED TO EAT ANYWAY .MY KIDS ORDERED THE CRISPY FRIED FISH !WHICH WAS ANYTHING BUT CRISPY .IT WAS ALSO UNDER COOKED !HAND BREADED SHRIMP THAT WAS SO LITTLE MY SON COMPARED THEM TO HIS LITTLE FINGER ! SO WE SENT THE FISH BACK AND ORDERED THEM MORE SHRIMP INSTEAD.THE SHRIMP TASTED LIKE IT WAS FROZEN AND HEATED UP IN THE MICROWAVE ! GETTING TO MY SEASIDE SHRIMP TRIO !! SAME FROZEN ,HEATED UP IN THE MICROWAVE TASTE AND THE SHRIMP LINGUNI ALFREDO ! WAS WAY OVER COOKED ! I COULD PICK ALL OF IT UP WITH MY FORK AND IT NEVER FELL OFF ! I ALSO ORDERED RED POTATOES WITH MY ORDERED AND RECIEVED FRENCH FRIES ! NOW GETTING OUR WAITRESS IRMA V ! HER ENGLISH WAS NOT VERY GOOD ! SHE WASN’T VERY NICE ,NEVER REALLY SMILED ! SHE ACTED LIKE SHE HAD SOMEPLACE ELSE SHE WOULD RUTHER BE ,BESIDE BEING THERE .THE MANAGER, ARE WELL I ASSUME IT WAS THE MANAGER ! SHE NEVER SAID THAT SHE WAS CAME OVER AND SAID I HEARD YOU DIDN’T LIKE THE FISH ! WE WILL GET MORE SHRIMP COMING INSTEAD ! NEVER CAME BACK TO THE TABLE TO SEE IF WE WERE HAPPY OR NOT .LUCKLY MY WIFE’S COCONUT SHRIMP WAS GOOD ! AND I WILL SAY RED LOBSTER STILL HAS THE BEST SALADS OF ANY RESTAURANT IN BAYTOWN! I DON’T MEAN TO BEAT UP ON YOUR RESTAURANT ! BUT THIS WAS THE WORST SERVICE AND WORST FOOD THAT I HAVE EVER RECIEVED FROM THIS RED LOBSTER .

I was getting take out for 3. I go here every week and this Manager is very rude this week I was given shrimp nachos with a discard date of 3/20/14 So I send them back. The manager tells the server why didn’t you change the tops to reflect the current date. Wow is all I have to say. I am a loyal customer but this make me sick to know I may be purchasing bad food.

hi I would like to inform u of my visit at red lobster on baltimore pike at 3pm I ordered a meal for myself my mom nad my son and two of my dishes had hair inthem my soup and my salad when it was brought out and also my childs chicken fingers had hair in it as well black clolrec hair and when I informed yhe manager she overlooked us as if it was our hair this is one of my favorite spots to dine at and I chose to never come again thank you for taking the time out to here my experience and I wish in the future they are more careful

My wife and I were at Red Lobster in Boyton Beach FL where we go often and really enjoy the food. I decided to have a cocktail before dinner and ordered my usual Absolut vodka and tonic, Was I astonished at the end of our meal when the check came and saw that I was charged $8.89 per drink. I have been to finer restaurants than Red Lobster and never was I charged that amount for 2 oz. of vodka. Ridiculus! You can be sure I will never again drink at your restaurant, altho we do like the food. I will go to a sports bar down the street for my cocktails but I will NEVER order another drink at a Red Lobster.

Just wanted to give Dave at theTraverse city Mi. Store a giant pat on the back. He gave us exceptional service at dinner when we were visiting the area. He not only did his job, but did it well and was extremely friendly and informative. Hats off to this waiter and it was very enjoyable to have him serve us. Thanks Dave!!!!!

Worst experience at Red Lobster in Monroe La. It was my cousin birthday and mind you she could have chosen any other restaurant but decided to come here .to make a long story short her husband called to make a reservation but they didn’t inform even after we got there they u could not do a reservation over the phone for a party of 15 which turned to be after we went another place and were seated. within 30 min so after sitting there for 40min and 25 or more people later they informed that it was still going to be an hour before we are to be seated and by this time we are upset frustrated and of course hungry . My thing is and what really pissed me off that they had an attitude like they were doing us favor it was a couple who came in after us and because crowded they left which is what we should have done at first but no trying to be patient because it’s my cousin birthday . And what is so sad is that Red Lobster is not one of my favorite places but I went to celebrate with my cousin but it turned out to be a tragedy . But until my cousin is sent an apology and compensated for the ruining of her day I will continue to post these comments and send the emails and phone calls because good service is what brings u back not the food.

Took my wife and family to red lobster in ledgewood nj. Have not been to red lobster in a couple of years. I took my wife there for mother day and was extremely disappointed. The food took a hour and 20 minutes to come out. My wife’s appetizer never came out. She asked for a glass of wine. After about 20 minutes we cancelled it because we never got it. We asked for bread never got it. My wife got a 40 dollar lobster. It took 15 minutes longer then everyone’s food and the lobster was raw. I asked for extra salad dressing it took twenty minutes. I feel the waitress did not care and the kitchen was slow and not up to standards. Even my crap legs were cold. The manage was polite but even her I had to wait 10 minutes to speak to. She did comp us the raw lobster but it was to little to late. Worst experience at a restaurant in years. I actually left the restaurant hungry.

We all clearly asked for our salad dressing on the side…she brings it out with dressing all over and ask if it’s ok?
Things we requested were not there.
No crackers for crabs.
Tired of waiting for refill and just drink from my water bottle in purse.
Kept asking to pass her unnecessary plates while trying to eat.
Needed a Togo cup but still nowhere to be found so slurped down smoothie fast so not to be late.
Kept wipes and lemon aside to clean up, took all my stuff…waited for straw..
It was a irritating unpleasant day..thank you Cici.
Red lobster/Vineland nj.
I do not plan on going back and do not wish any coupons..

we went to red lobster two different times and ordered the walts shrimp. the first time my husband and I thought it was just a little over cooked. this week I went with someone else and it was the same way again. I don’t know if they changed the shrimp batter they use or what but it is not good. we did mention it to our waitress. you need to look into the walts shrimp it is just not good like it was. will not order this again.

I celebrated my 62nd birthday at the LEGEND’S area Red Lobster, in Kansas City, Ks., June 8th, 2014. Our food was good as always :-)….But also, the service was wonderful. They sang “Happy Birthday” to me and gave me a card…Brandy was our waitress…they sang GREAT! Thanks so much. You made my birthday more special!

Stay away from the Red Lobster on Almaden Expressway, San Jose!
Not only is service absurdly slow (we were told there was only one cook during lunch hour), but when I did get my appetizer of stuffed mushrooms, besides the smelly oil they were sitting in, I pulled out a 10″ piece of plastic – no doubt, it came off the original bag. They were microwave hot, and the manager could only say over and over how sorry she was. Her name is AnnMarie Pucinelli, and I bet we’re not the first to complain of service and food in that restaurant. Stay Away!

we are very disappointed that you no longer have the roasted veggies on your menu. Anyone can make broccoli or green beans [yuk]that’s what everyone has, you were the only one that had something different

they changed the tarter sauce a few weeks ago…it is the worst thing i have ever tasted!! im done with red lobster unless they bring it back quick!!!

I sent a complaint to the website on my receipt about the bad services that I received on 6/14/14 for my birthday dinner atthe Red Lobster in Laurel, Md, and have not heard back from them yet. My family and I went to the Red Lobster restuarant and got seated after 15-20 minute wait(not bad), but had to wait a long time to get our food (and desert). I ordered the new lobster trio special with Lobster sauce and it was terrible – the worst food I’ve ever had at any seafood restuarant. The lobester was overcooked, and the lobster sauce on top of the mash potatoes, vegetables and lobster was so salty that it was difficult to eat it. This experience ruined my birthday dinner. Thus, I complained to the yg waiter but all he did was shrug his shoulders. And, NO ONE IN YOUR (RED LOBSTER’s) OFFICE EVEN CAlled or email me back after complained. They just do not care about their CUSTOMERS being upset about the poor food quality being served to them. I say this because this is my second complaint to you (once by phone and one via email). Thus, if you want a goood dinner do not go to Red Lobster for the food quality has definitely dimished than in past years; and management doesn’t care.

I ordered shrimp in garlic sauce for lunch . The shrimps were not cleaned properly. They had the black fecal (I think) line, still in the shrimp. I ruined my meal. The manager came over and I did not pay for my lunch but I am very disappointed in Red Lobster that they would let that meL be served. Where is the quality control ?
Thank you.

BY THE WAY… I WENT TO THE BAYTOWN TX LOCATION ON 7/17/14 THE COMPLAIN AND CONTACT RED LOBSTER PAGE ITS NOT WORKING AS TODAY 7/20/14

The customer service was not great! I ordered food to go. I wasn’t told the total. I called back to add a salad that was $7. The food was in small portions for it to be dinner and it was disgusting. The only good thing was the biscuits. I called back to speak to a manager and the guy hung the phone.

recently ate at red lobster in lafayette indiana recently and was very disappointed, crab cakes were spoiled and had to be sent back, salad was not fresh and the cheddar biscuits were terrible, our waitress was super but just think you should know food is not the same quality

Here goes again – on Aug. 4, 2014, a Monday night, we went to the RL on Congress Ave. in Boynton Beach, Florida to celebrate my daughter’s birthday No one was in the restaurant, except for one table in the bar area and one person at the bar. Two tables in the main area and it was 8:30. Lights outside were not on, not even the RL sign, Looked dismal and closed We had a nice waitress, but, the rolls were hard, food cold, baked potato cold, no two for one happy hour drinks, calamari left a lot to be desired and my dish, three shrimp choices was crummy looking and tasting, Two of us got sick that night and threw the leftovers out the next morning, so the oil must have been rancid or something, The chicken alfredo dish was way too salty also. WE spent $ 144. and will not be going back. For what we spent we could have eaten on trendy Atlantic Ave in Delray Beach and had two for one drinks. It was not a fun evening………..

I have been trying off & on for months to use the Red Lobster home page to reset a password so I can have a valid account in the Fresh Catch Club. The password it sends me is ‘null’ and when I try to log in with it, it’s not recognized. When I try to open a new account it says one already exists with my email address. When I try to write in using the comment form, even when I fill out a location, waiter name, ticket number, & this password problem in the comment section, etc., it does not transmit – it says to fill out all the information & sends me back to the form to start all over. If Red Lobster does not want comments, don’t put in a useless form on a non-functioning site that wastes people’s time.

Subject: Ship Without a Captain

I am visiting from Montreal and was really looking forward to visiting Red Lobster since there are none in Quebec any more.
We arrived at 19:15 and were told there was a 20 minute wait. Looking around there were at least 20 empty tables. When I asked why we couldn’t be seated, I was told that there wasn’t enough serving staff. When I approached the manager, I was given the same answer. I suggested that it might be a better idea to seat the customers, give them some water or drinks and some menus and explain that it will take a few minutes for a waiter to come see us. His answer was “That’s the way we do it here”. After waiting 20 minutes we were seated at a table by the bar and the bartender came over to wait on us. When I mentioned that the restaurant must be very busy he replied: “No, it really dead right now, that’s why I’m waiting on you right now??” After we gave him our order he went back to the bar which got busy. Three different waiters proceeded to deliver our food, which on two occasions tried to deliver it to other tables.
Getting service from the bartender was impossible and we kept on asking other waiters\busboys for help.
The final straw came after the meal. After trying to get the bartenders attention for 25 minutes to pay the bill (including waiving a white napkin in the air) he called out to us while looking the other way “I’ll be right with you”. He then disappeared from the bar altogether for another 10 minutes.
Finally I went up to the receptionist and told her that if we did not get our bills in the next 5 minutes, we would be leaving the restaurant without paying. The bill came and despite saying at the beginning of the meal that we needed split bills, it was on one so it had to be sent back. At 21:00 we paid and walked out thinking “That was not a good experience”
Most of the staff starting with the manager are walking around without any motivation, not one smile from anyone the whole evening.

It was the worst dining experience of my life the manager service food and manager was awful if the was a way to let the people know I would do it The manager should not even have a position like he does I will never set gm foot in that place again and will go out of my way to tell people about the horrible experience we had waiting over a hour flu out second order of shrimp at endless shrimp which never came so we left and the manager at the madison tn location was the most aragonite person We ever met with service like that you should shiut the doors. The biggest waste of money I ever made do not go there go to captain ds or else ware

My experience at Red Lobster on cobb parkway in Marietta GA was un acceptable. They have roaches bad.When we were seated waiting on the waiter my family heard a woman shocked when a waiter went to seat her,she pointed at a roach.The woman spoke to the manager and she quickly apologized. She also took care of the bill.Both families moved to the other side of the restaraunt. We were eating when my daughter yelled “Its something on me a bug”.I quickly jumped up stepped on the roach spoke with the manager. This restarant need to be clean and spread.

I am going to leave out a lot of the details in this post but the bottom line is I WILL NEVER STEP FOOT IN THE MOUNT JULIET RED LOBSTER AGAIN! Long story short there was a man in there eating with his wife and he choked and then got sick from choking (end up going to the hospital). His poor wife was upset and telling us while he was in the bathroom that he just got back from Afghanistan last night and they were out tonight on a date! Well I went and told the manager (who knew he choked and gotten sick) that he just got back and asked if they would comp their meal! He wouldn’t do it! THE MAN THAT HAD BEEN FIGHTING FOR OUR COUNTRY CHOSE TO COME TO THAT RESTAURANT TO EAT AND THEY WONT GIVE HIM A FREE MEAL! I lost it – offered to pay for them but they had already paid. Needless to say I kinda lost my cool but I find it repulsive that he wouldn’t comp their meal much less just the soldiers. WOW

For several years we have bought large amounts of gift cards at Christmas.. We will no longer be doing this. We are seniors and have had lunch at RL regularly for years. We do not dine there at dinner. You are punishing us by not allowing the extra $5 gift card to be used at lunch. You are slowly making changes that may possibly stop our dining at RL. Changing the Sunday lunch menu is also not to our dining. We sometimes have groups of 10 or more for lunch on Sunday. That has ceased. I have read that your business is greatly reduced. You might want to read and heed this message. We are such frequent visitors that several servers at our local RL know us by name and remember what we order in great detail.

My family and enjoy there food but been there last week and was worst service ever.i got my food when the family finished eating never will they get my money again plus twice a month not happening ever very disappointed

My family recently visited the Red Lobster on Feb. 11th in Sevierville. We had been to this location on several occasions and had always been very pleased with the service and quality of the food. But not this time/ My mother ordered the Admirals Feast meal which was almost 19.00 dollars and the shrimp and fish were not done they were both doughy and cold. My granddaughter ordered the crab legs and they were so small that after cracking them the meat inside was no bigger than strings of spaghetti. Our waitress was refilling our drinks and my mother stated the poor quality of our food and the waitress never acknowledged her. It seems to me that on this night Red Lobster was not up to par. Between the very poor food and the non concern of your wait staff I hope that this is a change that you are going for.
It is always nice when the family goes out to eat, but after spending over 70.00 dollars on a meal that tasted more like food from a drive thru than a nice restaurant that Red Lobster wants to be

I have been a customer of Red Lobster since I was a child in the early 70’s and have always had good service. Yesterday, however, was a very unpleasant experience. I am in a wheelchair and after church services, we visited your restaurant located at Columbus, GA 31909. When we arrived, I attempted to use your restroom. The aisle going to the restroom was blocked by a table with an elderly gentleman sitting at the end of the table. There was barely room for a person to walk through to get to the restrooms… and no way for me to get there with my wheelchair. The entire table would have had to be moved. We left the restaurant without incident and without eating. This could have easily been avoided. I was embarrassed and felt customers and employees staring at me in my wheelchair. Please provide guidance to your management in the future to not block aisles and bathrooms so that those of us who are handicapped are treated the same as everyone else. Thank you, Darlene Howard

very poor greeter. I counted * booth available. Wait time 30 minutes. greeter said not enough server. This is lent for 30 days no meat. i
I had 4 employee with me for a business meeting very embarrassed. poor service poor greeting very disappointed

i visited your Baymeadows location in Jacksonville Florida To have dinner with my wife and the food was good and the service was even good; however they advertise one price on the menu and then when the bill comes it’s a different price. The manager said well after 3 o’clock our prices turn over and go up, I know it’s confusing but the prices are with it is and the registers confirms that. In other words they charge what they they want with no warning it’s false advertisement.

I just wanted to say I recently had contacted you and my issue was resolved I did get the gift card although I wasnot expecting it but i do appreciate it. My wife and I just recently went back and the food was great. Great job and once again thank you for taking care of us. #wewillbeback#

I been to Red Lobster a couple times my 1st time was great but my 3rd one was kind of ban because besides the waiting time i got an allergic reaction to the food, that didn’t happened on my 1st or 2nd visit, it happened on my 3rd visit. i was very disappointed.

My family and myself went to RedLobster on March 30th 2015. Food has been great in years past. Concord NC at Concord Mills Mall. The grilled shrimp had no taste and looked freezer burned. Coconut shrimp was way to sweet the green beans were raw. I guess the good things were the garlic cheese biscuits and our waitress. I did tell the waitress how I felt but she blew it off.
LeeAnn Honbarrier

Decided to go visit red lobster after a long time in Oshawa ontario Canada earlier this week. I usually love their all you cab eat biscuits but it seems they are starting to be a bit stingy with it! The waiter brought only 2 in a basket and didn’t come back or ask if we wanted more when we asked he brought 2 again !!!!! The captins catch meal was just sad… I cpunted them 4 shrimps and bit of rice and 4 shrimp in sauce and a pieace of fish.. This meal was not worth the money we paid for. The waiter just seemed more interested in takijt care of The other big table beside us than he was serving me and my husband ! I feel that we did not get our money worth.. Portions were way too small and food was not great! Very disappilointed !!

My wife and i visited Red Lobster in Hampton,Virginia….the experience was a terrible one! We both ordered the Admiral’s feast, the flounder was dry, and the shriml was cold when we complained they only offered complimentary dessert! That was unacceptable and we paid for a dinner that was less than subpar.

Last night we had the worst meal at the Red Lobster on East 3rd Street in Bloomington,Indiana. We were up till 3:00am sick. We will Not return and chance that happening again!

When my husband and I get away from the kids to have a nice sophisticated adult dinner we enjoy coming to Red Lobster. Here lately the service has been horrible. I am sitting at our table now surround by 4 empty tea cups, our empty appitizer dish, and our finished plates. I had to go to the bar to get our teas refilled and have been waiting over 20 minutes for a check. If I am going to spend $75 dollars on a dinner for 2, I would like to be treated as an actual guest.

PS: Still waiting on my check.

I came to Pennsylvania on vacation and had a great meal with my grandmother and great aunt. We were Darryl’s very first quest and this was one of the best services I have had in a while. Not only was the meal amazing but it came to us very fast. The store is in Langhorne Pennsylvania. Once again the server’s name is Darryl and was amazing. When I would go to some other places I would leave hungry but this time when I went to red lobster it made me full for a long time.

Hi my name is Cleo Henderson I went to Red Lobster on August 24 2015 and it was a take out order and I paid $56 for this I had to created my own combo I had to shrimp pasta shrimp scampi and fried shrimp and that was the worst meal I ever had pasta with sticky it was dry scampi with dry it was just awful my husband got the fishermen will he wanted to get pasta in place of seasoned rice but you got the rice instead I call right now for the next day morning and I’ll talk to the manager all I wanted was a replacement order he gets an attitude I’m just gonna get your money back I’m not I don’t want my money back I just want to come and get order I have my receipt number so I end up telling him to put it back on my card now the money has not came on my card yet I’ll call the restaurant and I went to and they said the manager no longer work there so what am I supposed to do

So impressed with the prompt attention from manager Greg in south charleston wv after hearing not our best experience with our food as usual when eating at red lobster. Very impressive customer service

Worst experience cold food. Out of ice no silverware. Waitress like they were ready to go 55.00 waisted bad experience montgomery al location food made me sick greasy we took it home total waist so not pleased

Re:Red Lobster, Maple & No. Bailey, Amherst, NY. My husband & I went there for lunch on Mon. 9/21/15 at 1:30 pm supposedly after the lunchtime rush to find the place less than 1/4 full but with 8 people waiting to be seated. They told us there was a “15 min” wait. After waiting another 5 minutes the hostess finally appeared & told us there would be an additional 20-25 min wait because there weren’t enough servers! Of course we walked out—-along with how many other potential customers??? With all the fine restaurants in close proximity to the Red Lobster I’m amazed that your staff is not concerned enough to have sufficient help. By the way, we went across the street to the Olive Garden & were seated & served immediately.

Hi. I’m a club member. Something is wrong with the Contact Us section of your website. It insists on you leaving a location of your last Red Lobster experience BUT when you try to enter it, it won’t take any info. The cursor bar just keeps blinking at you. I have tried 4 times without success, going over the whole routine again from the start and have not been recognized. I had to come here in the hope of getting somewhere with y’all. Please respond. I love RL and every one I have gone to have treated me with distinction and VIP attention. I just want to say (reiterating my club membership status) I have not gotten a coupon for $$$ off in purchasing lunch/dinner entrees and I’d like to take ad- vantage of the all-you-can-eat shrimp promotion. It’s enough for me to go off my dinner, for goodness sakes. Do I need to re-enlist? Do you need more info on me? Have I fallen out of favor? What must I do? Please respond. I was not happy with the repeated failed attempts in getting in touch with you. I’d be most grateful for what you could do for me. I offer my humblest thanks and look forward to dining with you again very soon. Thank you. Most sincerely, David

On 9/25/2015 at your Greenwood SC restaurant I ordered Alaskan Sockeye Salmon (Daily Special) & received what I believe was Atlantic Salmon. When I questioned Zantavius, our waiter, he said it was Sockeye. At his next visit I pointed out the very light hue of the fish & was told again it was Sockeye. Perhaps I was remiss for not contacting management, especially after the bill came and it said Atlantic Salmon, which proved my point. When questioning this, our waiter said, yes “they” changed it”, not sure why? If it was Sockeye, then it was Sockeye, right?
Our experience at this restaurant would, of course, reflect on the rest of your restaurants, and I would hope that a question regarding the food would lead to
a manager coming over to discuss a customer concern. (Transaction # 1707298707. Check # 25989). Thank you, Jan Warren

Dear Red Lobster,
Yesterday my pregnant daughter was craving shrimp so we visited store #0259 in North Charleston. It was not a pleasant experience. If there would have been another Red Lobster in the area we would have left as soon as we entered the door. I realize this is one of your older restaurants, but it was filthy and smelled bad. The source of the smell was probably the carpeting. It smelled like wet dog and dried vomit. The food was mediocre at best. I feel we should be compensated for this horrible experience. The Manger was not available to discuss this with. I know my daughter will still want shrimp in the future so we will be visiting another restaurant near her or the Red Lobster close to me in Florence SC.
I feel your top management needs to visit this restaurant so you know first hand how horrible it is. I don’t think that in this state of the economy Red Lobster can afford to lose any more customers to your competitors that care about quality and customer overall experience.
I look forward to hearing from you soon. Sandra Britt

I recently visited Red Lobster in Daytona 10/3/2015 a Saturday afternoon.. A party of 4 and a child. We had the coldest reception and the only thing we were offered was the bar seating. I am sorry but we wanted a dining room. We do not drink and had a child with us. They said the dining room was busy because of a party of 25. I never mind waiting for a table . I don’t care how long it takes. No smiles or welcome to Red Lobster just attitudes. We left and went to Cheddars were we welcomed .and enjoyed our food. I guess they did not need a hundred dollar check from my family.

Spoke to mamanger on west 38th street REd Lobster in Indianapolis In about horrible experience I had at their restaurant. Party of five. she said she was sending me gift cards because of the experience. Sent her my address. Never receive gift cards-emailed her last week and did not get a response

My mother, son, grandaughter and myself ate at your restaurant last night. We were very dissapointed in the service we received. Long wait between salad and dinner. asked for but did not get biscuits until our food was served. Normally I love your restaurant and am very satisfied but last night was not a very good Experience.

I called the Pineville NC location 3 times to place a to go order and was hung up on 3 times. By the 4th time I called I was at the restaurant. This is very poor customer service & an inconvenience to your customer. I have a schedule & this caused me to have to sit & wait

my family went to dinner nov.7 2015 ,.party of 8 .6 auuts and 2 twins17 months old.the lady said the waite was 15, 20 min. it turned out to be 42min.well liam took our order,the mang. handed out the menu.didnt see them for15 min. drinks ,apps came .no straws or napkins.order food .gave someone a salad,that wasn’t surpose to get it.then goes by 20min. before the meal. thank god for the rolls.he order chicken with noodles ,no brockley.gets it anyway.chicken like rubber.i ordered coconut shrimp,.gave me tarter sauce. in the mean time ,look for him ,was something.no where to be found.my brockaly was raw, my bake poto was no cook all the wat .I know they were busy ,but take on what you can randle.

We eat at Red Lobster very frequently. We always have had great experience at the restaurant, great food and great service except for yesterday. When we arrived we were sat at our table and when we finally was greeted by our waiter, she was very rude never mentioning specials. She zoomed by asked were we ready without asking if we wanted or need drinks. When she was asked for information she said page 3 and walked away! As we waited and waited we then had to asked another waiter for a basket of bread and water. when she returned to our table, she let us know that she was waiting tables and working in the kitchen and that she “did not have time to wait and answer so many questions” that we had about the menu (only two questions was asked) 1. about the specials and 2. could certain items on the kids menu be substituted for something else. After an hour in a half we finally got some food on the table but not our sides, those were not brought to us until we were done with our meals(which were only broccoli and french fries). The crab legs were over cooked, the lobster and pasta was cold, and the Caesar salad …well it was only lettuce not a smidge of cheese on it! Our waitress never ever came back to our table. So after speaking to a manager about what was going on (by this time we have been there for almost 3 hours!) We had another waitress but she was just as rude, We had to speak to so any people just to finally get an I’m sorry. Needless to say we will never ever eat that red lobster again and we are very disappointed with the service that was given to us yesterday

I ordered a 50 gift card for Mary Frandsen you charged me for 2 please put 50 back on my card

Visited Red Lobster in Tampa, Fl located on Bruce B Downs @ 4:00 pm on a Saturday. Came in with a party of 10, the restaurant was just about empty and our party had to wait 45 minutes to be seated. With 16 years in the restaurant business and have nevered seen any thing like that before. It seems that the manager did not have the servers available. Very disappointed in one of my favorite restaurants. Don’t know if I’ll go back

I am unable to send an e-mail to their “Contact Us” form….even tho I have filled out every space with an *…. it keeps saying it’s unable to send. The last place I was in a Red Lobster was in Brampton Ontario in summer of 2013 – so I do not remember the server’s name or have the check number! We now live in Vernon BC & are extremely disappointed that there are NO Red Lobsters anywhere out here. I wanted to know if/when they were going to build some!! I think Calgary is the closest one.

To whom it may concern, I was very disappointed with our waitress was pushy about how she wanted us to order. Or when she asked if we were celebrating something we said no. She follows well u could celebrate I’m your waitress not very professional. Then they messed up on my order manager came over to say sorry but didn’t do anything. So my son had to wait for his food while we ate not cool at all. We ask for extra dressing she took forever to bring it back that we asked some one else & when they brought it, it had a courton in the dressing.

LI’ve your restaurant every time.

Not happy!

Hello,

I’d like to inform customer service about the bad service our large group received yesterday at Red Lobster on The Queensway. Although our waitress was very nice and cheery the service was atrocious. We had to wait 10+ minutes each time we ordered a drink. The waitress advised the bartender was too busy to make drinks until we commented about being very thirsty and she decided to make the drinks herself and then explain to us that she got in trouble for doing this for us. A few of our orders were incorrect. My salmon for instance was well done when I asked for it not to be cooked all the way through. The salmon was very dry due to over cooking it. The waitress apologized and advised she would have another made but I would have to wait for it and give my salmon back to her. I did not want my food to get cold while waiting for another salmon so I ate the dry one. Another guest asked to replace the crab legs with shrimp and have fries as his side. Instead he received crab legs and rice. When this was brought to the waitresses attention it took 15 minutes to receive his fries at which point everyone was already done their meals. Another guest was halfway through his meal before he received his drink which he had ordered 15 minutes prior, and had to drink someone else’s water at the table to get through the first half of his meal. The waitress apologized for the incorrect orders by advising us “I’m surprised they didn’t make more mistakes with your orders! I just got yelled at not to accept changes to the meals because the kitchen can’t handle it!”. Do you think these were appropriate words? We received no complimentary food/dessert/drinks, not even a sincere apology or visit from a manager. At least if we had received one of the above we would have felt a little better. I highly doubt we will be returning to any Red Lobster after this atrocious service. Please let us know if you’d like to resolve this issue.

Thank you,

Chantal

Never had a experience like this in my lifetime. Sunday went to dinner with husband to fairview heights Illinois red lobster cause son gave me30.00 card for my birthday. Ordered food which was good, server asked husband if he wanted to add lobster to tail for 7.00and he said sure. When receiving our check I looked and was charged 11.99 for it so he went to correct that. He brought check back and glad looked at it cause balance was 49.00..my original Check was 64.00 so minus my gift card should be 34.00 he tells me your card only 9.99 I said no way just took out of folder and said 30.00. He went back to talk to manager and we waited and then said it was right cause card was 13.00. So I said let me talk to manager. He came out and I told him my card was for 3000, and he said well I guess I have to believe you cause guess he got cards mixed with someone and it was only 12.00 now all these different prices??? So he said he would just give me the 30.00 off and wanted to know if I wanted a desert for my problem. It wasn’t my problem someone isn’t truthful here and it wasn’t me. He finally came back and said well you owe nothing dinner on me. It was thirty five minutes after finishing eating he said this. Never have I been told well got to believe you felt belittled and like I was a liar trying to get away with something plus embarrassed at people watching and shaking their heads. My son worked for olive garden 15 years before getting his own bar and grill never had a problem there. .I want to know where my 30.00 dollar card went to cause they never came up with it.

visited the jacksonville nc location and received horrible service so I left the girl a $3 tip, she awarded herself an extra $2 on my card giving herself a $5 tip when I caught it and called to inquire the manager told me she was new, NO she is a thief!!!!! Will be contacting corporate the server also lost my card in the process of running it and my friend found it on the floor if I don’t hear from corporate will be going to a news station and lawyer

I take it back the Lobster was over cooked and rubbery. My sister was polite.Charlottesville Va

I take it back the Lobster was over cooked and rubbery. The waiter never asked how the food was. The hostesses out front don’t say hello or goodbye or thank you for coming. I checked my card ahead of time to see that is still had $50.00 on it only to have the waiter say, “Your card doesn’t work so I have another?” I explained call the number it has $50.00 on it, it was your gift card. They did and guess what it had $50.00 on it. Go figure! The last straw was I was I the back and a bottle of pink cleaning fluid spilled across the isle from me and it splattered on my feet. The guys who spilled it cleaned it up but never asked.

The manager finally comes and I have NO words. I will never come back nor by cards for others.

Also just because you are alone doesn’t mean you want to sit in the bar or back by the cash register. A very busy place.

had a bad experience from the start, the lobster arrived cold, with your dueling lobster tails, my wife did not enjoy at all, i had the steak house lobster surf and turf a piece of shell was in the first bite. that was my last time eating at that location.

3-11-2016 My husband and I took my brother in law to the Red Lobster #0444 in Naples, Florida for their shared birthday. Our check # was 36337, Table 3 on 3/11/2016, Transaction #044160311211096. Our server was Joshua S and he gave us very good service. Unfortunately even though there were only 5 tables being served in the entire restaurant it took forever for us to receive our order. Our server came and apologized after we waited for a half hour. We have never mind waiting for our food when a restaurant was crowded especially if the food was good, which it was. But, this was ridiculous!!!!!!!!!!!!!! It seemed that no one knew what happened to our food order. Now we waited an additional half hour. It seemed like the cooks took a break when they received our order and forgot about us when they came back. Our appetizer was delivered after our dinner was served?????????? We waited to be compensated, but all we received was an apology from the manager when we told them we were about ready to leave. The only reason we stayed was because we were very hungry and wanted seafood. Then the waiter brought my brother in law a free glass of wine. Big Deal!!!!!!!!!!!!. I really believe to save face we should have been given a discount on our meal or a completely free dinner. Also, we traveled 30 minutes to your restaurant. When I tried to call your corporate office I was asked to leave a voice mail, to which no one ever responded. I presume you will also ignore this email. Well, you may not need our business but I am sure someone else will be glad to received it because Red Lobster will not. I see that we are not the only ones who were disappointed with you. My husband and his brother had not celebrated their birthday together in over 40 years and we picked your restaurant to have a meaningful celebration. Wrong!!!!!!!!!!! Next time your competitor will get our business. PLEASE REPLY TO THIS EMAIL!

I don’t normally do this, but my experience today led my curiosity to check out similar experiences and the outcome. Mine wasn’t remotely what should’ve happen..

Lunch with my mother and son we got the shrimp salad and soup and my son the popcorn shrimp. Upon receiving mine, I found a short hair on top of my dressing cup. Then towards the end another one on my salad bowl when I was finishing. All I received was an apology. I really wanted to speak up and demand some sort of compensation but I didn’t want to cause a scene in front of my son. But I do feel like some other outcome should’ve of happened. But overall, kitchen supervision in this location needs to be reevaluated.

My husband and I arrived at 400 on April l0, sunday to the Jacksonville nc restaurant on western blvd, we were sat immediately, the waitress waited on the table beside us, approx. l0 min later, she came by and said she would be right there, l5 min later, finally took all of our order, including food, l5 min later the salad arrived, had to ask for bread, my husbands care ceaser with no dressing oil and vinegar, as he requested was full of dressig, when we asked for another salad the next one arrived the lettuce was very brown, clearly rotten, I called for the manager, Yvonne, she apologized, the salad was fixed, about 30 min later our food arrived, suppose to be stuffed flounder but instead was fried, WRONG again, the managaer Yvonne delivered it, apologized brought the flounder, in the meantime I found hair in my baked potatoe!!!!! Horrible experience when its usually the best ever in town which we frequent often, the manager did take care of our bill, she never gave us one, surely hope that no one ever has the experience that we had, and like I said, we enjoy and alwys have a good meal there, And I had to ask for the manager for her name because she had no name tag on, BAD BAD BAD all the way around

We were a party of 8 we phoned first they said coming by about 530 shouldnt be too long a wait we waited 45 minutes! Service was very nice and friendly they did not inform us there will be 15 percent gratuity added! The service was super slow in kitchen they burnt the lobster maritime you can see black marks waiting for new one took forever the food came only 2 at a time we didn’t even eat same time took soo long for the other foods after the 2 entrees…my crab Alfredo was freezing cold was i5 frozen? But the pasta was served hot so I ate it instead of waiting longer. Our check was # 29064 at your queen street brampton location! I let the server know the bill was too faint couldnt read it …she didn’t print or offer new copy that location Is wayyyyy to busy and cannot handle it and customers suffer the waitress did add on the 15 percent rip but did not tell us beforehand we do not wanna go to red lobster again! Thanks from family judges

I frequent Red Lobster often. I usually get a lobster pizza for lunch. On Friday I went to a Red Lobster I had never been to before and ordered my pizza without looking at the menu because I knew what it was. I was reading and book and eating when it occurred to me the pizza didn’t taste right. On closer inspection I realized the lobster was not right Was informed it was langostino lobster not Maine lobster. That is the last time I will go to Red Lobster for lunch. I was very disappointed in your restaurant and their changing a regular item. If it’s not making a profit either take it off the menu or raise the price. Don’t change the item and keep it on the menu. I was very disappointed in Red Lobster corporate. Probably won’t go there for quite some time

3 rd issue with take out at Pembroke Pines location in florida
Today I call at 7:52pm to order and arrive at 8:45
Still no food at9:20 pm
My last time at the restaurant for sure

Tried to order food take out from Harrisburg, Pa 17109,
It was terrible no one would answer the phone, finally after 10 minutes someone answer I asked for the manager she ended up taking my order. My husband wanted to add to the order so he called back right outside the restaurant no one answered he went in and sat at the bar and still no one answered he could see the phone and hear it ringing he never placed his order. He got my order and the food was not cook completely and some of it was burnt. That was a second time for me! I will never eat there again.

I am writing because I went to red lobster yesterday for lunch to celebrate mother’s day and we ended up spending like $170 including tip and I was not really satisfied the only reason I left a generous tip is because I am a server and I know the struggle but from the moment we got sat our drinks took for ever to come out and once our food came out the server dropped the steak and so we had to get another one I ordered for my meal the create 3 And I enjoyed one out of the three my steak that I ordered was over cook so they offered to get me another steak but that took a while to come out too then when it was time to pay I thought that it was gonna be a quick process…. Nope I waited like 20 mins for boxes that I never got I finally went to the bar and got what I needed as a server I know how a restaurant experience is supposed to go and a that was not a good experience at all I just thought that you guys should know because If I’m going to be spending a lot of money somewhere I want to enjoy my experience and I did not and the whole time we were there a manager did not come to see how we were doing and it not like they were busy …..

My family ate at the Altamonte Springs location today for birthday celebration. Our service was ok but when I received the Lobster Boil it was over pasta not red potatoes as pictured on the menu. I was very disappointed and should have spoken up for a 27.00 entree . Total bill 70.00, clearly not worth it. I’ve gone to Red Lobster since your opening and have had much better meals. Sheri

The manager contacted me very quickly to my response on the service. Her name is Nina. Thanks for the quick response.

Just came back from red lobster on flamingo and Las Vegas Nevada the worst food I’ve ever had I mean I had the shrimp Linguine no taste pasta over cooked the salad was Wilderidge my silverware was dirty the service was terrible I tried to get shrimp crab rolls crabcakes and she didn’t know what I was talking about I called the manager and show them how bad the food was and how dirty the silverware was he Compte my food but that wasn’t the point now was hungry and had to go find another place to eat it was horrible silverware dirty salad look like was made last week silverware dirty the waitress was horrible I go least four times a month it was horrible the salad was made last week it was horrible the waitress was horrible

Have several complaint on the store in CAYCE SC. Their servers are not pre busting tables. Leaving crumbs on the tables. Had to wait at least 1and 45 mins before I got a table and then it wasn’t clean. Some of the helpers,was trying to clean them. They were going from table to table trying to clean full tables with glasses n plates still on them. Need to check your management and staff there. Was very displeased. I been there several times and the last few were awful.

Was not please with your company on father’s day. Server wasn’t cleaning table had to wait at least an hour to be seated. Food particular on table and floors. Knott Abbott. Drive Cayce South Carolina

Good MOrning,

I ate at your Kitchener location last night and 2 hours after leaving I had become ill. Originally I went online and sent a suggestion stating that the food and service was great but the dinning area could use a good dusting. After starting to vomit and experience severe stomach pains til the wee hours of this morning (stomach pains are still happening and I had to miss my 6 year old sons year end school trip) I decided to call the Kitchener location. I spoke with Ryan the manager and I have to tell how extremely disappointed I am after speaking with him. He seemed to care at all, I did get an “I’m sorry” but there was no compassion in his voice. I am single mother of 2 young children, this was my first trip in my entire 33 years of life to a Red Lobster for my boyfriends 45th birthday, the bill for most would be reasonable for in my position $100 for a 2 person meal is a lot, money I had to save to celebrate his birthday and to not even be able to keep it down, sucks and what makes it even worse is the manager doesn’t seem to care at all. I assumed he would ask for my name and number to let me know what he finds out after looking into it (my boyfriend and I ate all the same food except for a filet of fish I had) perhaps tell me “oh the fish was expired, or prepared incorrectly or I can’t help you” THere was none of this and when I told him about the dust in dinning area I am sure it went in one ear and out the other. I am writing you this because I although I will not be returning I would hate to have others have anything even similar to this experience happen to them.

Yesterday (Wednesday) my husband and I had lunch at Red Lobster in Stockton, CA. When we walked in, I said to my husband, “It smells in here”. However, he didn’t notice it. After we had lunch and were on our way to Lake Tahoe, we each became a bit ill and had to stop at a couple of rest rooms along the way. I had diahrea and had it all last evening and a little this morning. We are both sure it is from our lunch. We are a regular at Red Lobster in Almaden, San Jose. The staff at RL Stockton were lovely, but I am concerned about the freshness of the seafood. Maybe someone should check it out. Bonte Hageman

I dined in with a friend July 8th at approximately 22:45. We had a great experience. I ordered food for take out for my grandmother who loves Red Lobster. Upon her eating the loster/noodle combination that came with the lobster, shrimp and rice, this unknown plastic was mixed in and she ate some then told me that some seafood was rubbery. I then saw this black coloured material in the mix. Ive eaten this entree 3x and I’ve never seen anothing black in it so I removed it to then realize my grandmother has eaten some type of rubber/plastic that was cooked with the food. I am hoping her body has removed the eaten bit. I’m really upset about this and surprised. I have pictures if needed and I have wrapped up the unknown material in paper towel which is placed in my freezer.

Stopped by R/L, Beavercreek, Ohio, for lunch, Saturday.
Ordered fish sandwich and baked potato plus a cup of lobster bisque. Paid a dollar extra for the bisque. The fish was burned to a crisp and the bisque was lousy.
About par for this restaurant. Very disappointed…

Dear Sir or Madam
About 3 weeks ago we received a gift certificate from Red Lobster and about 1 week later used it in Edmonton Alberta Canada at the 170 st location and had no problem. Today we went to use the balance of $72.10 and was told that the account had been closed. How embarrassing to hand the waiter a gift certificate only to have them say the account has been closed with no explanation. I feel that having used it once with no problem I should have expected no problem the second time but NO I got embarrassed in front of the waiter. If Red Lobster gift certificates are not valid for more than once I don’t think that I will accept your gift certificates anymore.
thanks
George Colgan

The most challenging second in my pregnancy had been the actual necessary fact which i wasn’t on top of things. My spouse and i couldn control the actual pain My spouse and i sensed from your miraculous changes which were happening inside of myself. My spouse and i couldn control the actual anxiety My spouse and i sensed each time we had to test for Straight down Syndrome or any other problems. My spouse and i couldn control the actual overpowering concern My spouse and i sensed even as we journeyed to the clinic being induced, wanting most importantly that someone can subscription in for myself and acquire 1 for your team, experiencing the actual inevitable discomfort I had been about to face. My spouse and i couldn control sickness constantly during my 07 hr labor with your next little one, most violently after every single push for two main hours until finally this individual had been last but not least given birth to.

Here on 3/11/17 still waiting 1 hr after our salad was finished. Told it was going to take a while because they are too busy. Manager said this was normal and we need to be patient. The waitress was rude and said make room so she will have room to put our food down when it’s ready. The managers name was Scott here in meridan MS. I plan on making a formal complaint. I live in Texas and have NEVER been treated like this

50+ min wait to be seated for two people is a bit too much.

I recently had lunch in your Downers Grove Il. store, my experience was very short of pleasant. the bartender and wait staff hung at the bar and used profanity and talked about their night of drinking, something I didn’t need to hear. My soup came out and a minute later here comes my salad, a minute latter my entrée show up. I had them take it back until I was ready for it. It came back dried up from sitting in the window. I was very less than pleased.

My family went to Red Lobster in Toms River, NJ on Monday evening. We have gone there a few times with no issues. Our latest visit was not!!! The food was horrible. We each had the New England clam chowder as an appetizer. Beside being cold, there was literally three spoonfuls in each cup, with hardly anything in it!!!! When we received our dinners, terrible as well!!! I had the puck 2 shrimp. The Walters fried shrimp was so greasy and shin cold, I didn’t eat it. The scampi was watery and the shrimp so tough. I left it!! The baked potatoe. Was all shriveled up, like it was sitting for hours! My husband crab legs were so over steamed that he couldn’t even crack them to get the meat out…they just bent!!!! My grandkids had mozzarella sticks and again so greasy, they didn’t eat them. I could go on and on about everyone else’s food, but honestly, what I said was enough!!!!! The glasses with our drinks felt dirty. You could feel the grit on the outside of the glass!!! Our whole experience there was GROSS!!!! Our bill was well over $150!!!! I expected more from Red Lobster than this!!!! I wanted to complain right there but my grandkids were embarrassed!!! The more I think of this, the more upset I get, so here I am!!!! I would appreciate some sort of compensation for this gross experience!!! Thank you!

We ordered dinner for pick up yesterday (August 3, 2017) we ordered an appetizer, two entrees, and 2 kids meals. When I went to pick up the order they gave me my receipt and ask I pay. I did and left a tip, when the waiter came out with my order he said here you go ma’am it’s all in the bag. I said ok and went to my car. Once in my car I checked the order and realized we didn’t have the biscuits or one of the kids meals. I went back in with my receipt and the waiter said well you can wait for biscuits if you want, it’ll be 10-15 min (I thought it to be extremely rude that he wouldn’t have told me this up front and then when I asked to receive such a rude response!) I said that’s ok about the biscuits but I didn’t receive the kids grilled chicken meal with broccoli, he said “um, yes you did I put it in the bag myself” I said “I looked in both bags and it’s not in there” he went on to state that he would need to see the bags. I asked him to please go back and check with window in the kitchen so I didn’t have to run back out to my car, come back in and wait for him to see me again. He stated he didn’t have time to run back and check!! So, I went back out to my car, grabbed both bags, and brought them in. Once I walked back in he said “oh it was still in the kitchen, must’ve forgot it, here” and then walked away. We’ve eaten at your establishment countless times and have NEVER been treated so rudely! Roswell, NM

service and food bad, appetizer was not brought out till after meal was served and I ask it to be removed from bill, they then brought it out and said I would not be billed for it, I did not eat it, I had fish and chips, fish was so oily I had to dry it with a napkin, my wife had clam strips and scallops, the scallops were over cooked and rubbery, our drinks were not refilled, when the bill came I was billed for the appetizer, it seams like its time for redefining the meaning of customer service and quality product to your employees.

My daughter & I were at your location on Greevill Ave. in Dallas on 08/19/17 & one the biscuits had a stran of hair baked into it. The vegestable on the house salad were old & mushy & the vinergarette tasted spoiled & while some one did bring new items the dressing still tasted the same. We were suppose to be speaking to a manager but was later told he was not available.

I took my grandaughter to the Paducah ky location. Sorry to say they were not real busy but we waited twenty min just for bread.the service was lousy lousy lousy. Wont go back there. It was her birthday an I drive five hrs to be with her.

We had a party of four at rl in traverse city, mi., to celebrate our birthday’s. The waitress kind of pushed southern crab on us, we never had that before, she said they were so much bigger than the king.We all ordered that and when it was served it was so sharp we could not crack them open, we were all so disappointed for the price, I gave up tired of getting poked.I think we should all be comped for four dinners of king crab,

I went to the all you can eat shrimps it was so slow waiting on 5 or 6 shrimps to come out take so long to come each time the waiter should just put in your time they serve instead waiting to see if youwant any more

My husband & I visit Red Lobster every week (Wayne office) and am completely satisfied with the staff & service. What bothers me is the website that you have for coupons – I cannot download any. What was more frustrating was that my birthday is approaching (12/6) and I have requested several times that a coupon be sent to me for free appetizer or dessert. I signed up several times for your birthday coupon website to no avail. Could you help?

Visited the Red Lobster in Greenville, TX, Monday, December 18, 2017, over the Noon hour. Ordered stuffed lobster. It was served fully intact, except for the crab stuffing in its thorax. After several minutes, l finally got the waitress’ attention, and asked for a scissors and a ‘cruncher’. She brought them but with someone with gloves on, who, at the table, proceeded to tear the the tail from the lobster, spraying me and the table with milky white juice! She did not apologize but said, “I’m giving you a lobster shower “. So I finally eat some of the tail and it was not fully cooked. I slid the lobster plate to the edge of the table thinking the waitress would notice. After 10 minutes, I got her attention and asked her to send the manager. He did come right out, but was unkempt and wore a sour expression and asked the problem. I told him all that had transpired and he said they always served the lobster that way. I replied that this was the first time you have here and that I have eaten a thousand lobsters and never had one served like this before. Then I told him it was not fully cooked and instead of offering to take it back to the kitchen, he said, “We baked it 30 minutes. We’ll refund your $”. It was interesting, however, they did charge me full ala carte price for the salad, baked potato and broccoli. Been to that Red Lobster many times, but that was my last!!!

Had dinner tonight at the henrietta ny location wait was very long for the resturant being empty had the lobster lovers dream lobster not cooked shrimp not cooked sent it back took another 20 minutes to get food felt I should have got some compensation for my inconvenience but did not, I’m one unhappy customer.

We stopped at red lobster on telegraph rd in waterford township, mi. on monday 2/12/2018 for lunch.
each of us order a side salad.
my friend ordered a lobster roll and i ordered the calamari appertizer.
The salads and rolls came out very quickly.
after eatting the salads the waitress brought out her lobster roll. and my calamari.
my friend took a bite if the lobster roll and said it was fishy so she let me taste it, I also thought the lobster tasted very fishy and lobster should never taste fishy.
I continued eatting my carlimari. thinking the calarmi roll were too chewy.
my friend tryied it and putit on her plate saying it was too chewy.
the waiteress took the lobsterr roll off the bill.
When the waiteress came to get the bill i told her about the calarmi being tough and chewy.
i took a fork and showed the waiteress that you could hardly cut it with a fork which this should not happen .
She asked if i wanted to talk to a manager which i denied but should of.’said yes.
If this is the quaility of food that Red Lobster serves it has went down the rabbit hole
We have tried Red Lobster several time in the last years.
The food has really gone down hill in quality.
The waitress was good but the food was horrible,
We won’t be back.

Shame on you all! Our son decided to treat my husband to a Red Lobster lunch today. My husband has cancer and doesn’t get to get out very often at all. There were 5 of us. Our two 11 yr. old children, my older son, my husband and myself. The salads were horrific to say the least! We told the waitress that the croutons were old and very stale, she said that today was her first day and she left the table.

We received our food….well, everyone but me. I didn’t even get my order. My husband’s order came and it was steak and crab legs, that was a joke. It looked like toddler food on a huge plate and it tasted terrible. He ate it, only because he didn’t want our son to feel bad because he had taken him there. Our bill was 171.00! We don’t mind paying for good food, but, that was a disaster! The manager came over and asked us if they brought my husband more crab legs, which, I had asked for a pound, and they brought him a half pound!!!

As we were trying to talk to the manager he smiled and walked away whilst my husband was trying to talk to him.

We have taken our family to Red Lobster a LOT over the years! Our son has Autism and he craves lobster, so, we take him and let him pick out the biggest lobster in the tank. We are all disappointed and my daughter started throwing up a couple hours after we left!

I do pray that my husband get to live to see another Father’s Day and that it goes so much better than this one!!! I would love to send you a picture of his lunch, however, there isn’t a way to do it on here!!!!

I visited your restaurant on Saturday at 17:3707 on 06/23/2018 Store #0885. The waitress Maritza was awful. She was not focus she made mistakes on our orders. My food was horrible I order a sirloin steal medium well I received medium rare, my scallops was under cook raw. It was a very bad experience we were a party of 5 with three separate checks and she duplicate the same checks, She was not focus at all. I left the restaurant hungry and very disappoint. I have two friends down from Atlanta Georgia and were not pleased. The ID #on my ticket is 202836212075 and the check number is #63935 and table 64. $40.00 down the drain. Please make thing right

I visited your 4639 Outer Loop location 8/2/18. From 11:40 I was not greeted by a server or waits staff. I did not get ice water, silverware, menu or any common courtesy you would expect when dining. I was literally ignored. I was highly disappointed in the lack of service and to top it all off the manager was flippant in her reply “I’m sorry” was how she rectified the situation. There was no hospitality displayed. This was a long way to travel for poor service.

great thanks

Went to the Red Lobster in Fort Wayne last night. Our waitress was awful. She took a long time to take our order and never came back to see how the food was after she brought it. The scampi was dry and so was the shrimp linguini. It looked like our food was cooked up a few hours before we got there. Then the waitress argued with our guests about the balance on his gift card. When we asked to speak to the manager, he told the waiter he was busy and would try to come over to our table. He never did. Really!!!! Just because you are the only Red Lobster in town does not mean you can treat your customers like that.

I called red lobster placed a order. I was told it would be ready in 30 minute. Went a hour later food still wasn’t ready. I was told everything was there. When I got home the side for my create three was missing. I was supposed to receive 10 biscuit only received 7. Lobster was fully cooked. I live 20 minutes away I was told by manager I could come back and get side. Which I would waste in gas. I told manager I want my tip back also. Poor customer service. This was in Killeen Texas. On November 16, 2018

On Saturday December 8th, 2018. My company celebrated our Xmas dinner @ Red Lobster @ Doral, FL.. We were 15 people. I have to give thanks to all the staff at front desk, our 2 waiters were so serviceable and the manager went to say hello and goodbye to all of us.
!!!THE FOOD WAS DELICIOUS, EVERYONE LOVE IT !!!

WE HAD A GREAT EXPERIENCE!!! WE LOOK FOWARD TO COME BACK NEXT YEAR !!!

Lettie Irons Connell

Today at 7:41 AM

ToMcelderry, Jacque
CCDL – Restaurant (0623)

Message body

Good Morning,

I want to start off by thanking you for presenting us with the Gift Card

for $100.00 #6149350203896258, because of a problem with our meals

in December.

Yesterday was our final visit to the Prescott Red Lobster, this being the

third time that I have had to complain. I don’t like using my time this way

and worst yet, we have been going to Red Lobster for over 30+ years, which I have

mentioned before.

We brought a Friend with us yesterday 1/4/2019 Ck #. 67499 Table 9, Deborah M.

I wanted to make sure that it wasn’t just us complaining. I hoped for a very favorable

experience. I did not order the lobster as my last two experiences were not good and

I knew the Fried Fish was excellent. All three of us had the Admirals Feast $20.49.

We had this because we were

told that the Tilapia was not in, so went for this, feeling that it is fried and great.

Anyway, we had the Seafood Stuff Mushrooms, (I will mention here that the server

must have had a cold as her nose was running when she was taking our order.), That may

have started the unhappiness right then. (She is a good server, and always has been)

Our food arrived, looked good, Server told us that my guest and I only had one piece

of fried fish as it all wasn’t ready and frozen, but gave my husband two pieces as he

was a big guy and would bring ours out when it was finished cooking. Not a problem,

I bit into the shrimp and they were not cook, I tried two or three, same thing, the scallops

were soft and mushy, under cooked. I asked my Friend and husband without saying anything

about mine and my Friends was the same, the only thing done on either of our plates was the

potato. My husband said his was ok, but the scallops were a bit soft.

The server brought out the other two pieces of fried fish which looked terrible, the breading

was falling off, she said she was sorry the way it looked. I took a piece and it fell apart and

was the tail end of the fish, with very little meat and was not cooked.

We decided to take the food home and put it in the oven to cook for dinner. Asked the server

for 3 boxes. Then my husband told me that I had to let them know. I was reluctant and just

told him we just won’t come back. That’s it. He insisted and asked for the manager, gave her the server,

the printed gift card and told her about the raw food. She came back and said the manager, (he)

took off $10.00. I told her that was not the point, we had two meals for sure that were uncooked and

could make someone sick. She came back and said he took off one of the meals, $20.49.

She and whoever the manager was did not get it.

Maybe I am the only person that will let you know that there is a big problem, maybe the oil

needed changing, or the cook needs training to know how long food takes to cook.

I don’t want anything, I just want you to know that you have at least 3 people that will not

come back to the Prescott Red Lobster. I only hope if and when we go to Flagstaff, their

restaurant is still up to Red Lobster standards.

Respectfully,

Lettie J. Irons Connell,

Accredited Claims Agent/Veteran Service Officer

928-239-1777

I like Tucker Carlson more than I like your food. My family will not be eating at your place of business because of your bias. You are in the food business, not the partisan politics business. You should be advertising to all people regardless of their personal or political views.

I could really express the negative feelings I have for the awful experience we had there last night after planning a family members funeral. We stopped at Red Lobster in Southaven, MS and so disappointing for my out of town family members. It wasn’t the server, she had her whole section overloaded to say the least. It was the fat, greasy non clientele manager who made the server come to us and explain the circumstances.. like why does Darden even employee these people? I spent $80 after a dreadful day of planning a very unexpected death in my family, thinking we could just go there and relax… I will continue to tell my colleagues In my industry (funeral business) not to go to this particular Darden restaurant nor the Olive Garden on Poplar in Memphis which has piss poor service!!

On January 9, 2020 me, a friend, and my cousin whom I was buying dinner for, all ate in your Schaumberg restaurant, my friend and I had a lager beer and my cousin had lemonade. My friend order a entrée and my cousin and I order off the appetizers. After dinner we sat and talked, so I checked out on the monitor that was on the table and it ask if you would like to receive your receipt by e-mail and said yes and I also was expecting to get a printed copy too like my cousin did. But I didn’t , so I’d expected to review it in my inbox in my Yahoo accnt still no receipt, so I called only to be put on hold for 8 minutes with no response. The food was good but too pricy so that’s why I said never again. GM01230C

Order #759935664 Take out – 440 Walton Way Augusta GA – 8/10/20

Bar Harbor Lobster Bake – prior times order eat in was really good, however yesterday ordered as a pickup. When it was opened at home 3 out of 5 muscles were closed so unable to eat. It seems that they will send anything to people on a pickup order thinking that they will not complain