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Contacting Customer Service Center

Contacting Customer Service Center

When customers visit, the number one goal of the company is enhancing the customer experience. The company offers several means to remain connected to the customer service department as well as the corporate offices. The available ways to reach out include phone, email, traditional mail and through social media.

Contact Info:

Phone Contact Numbers

The customer service department is available Monday through Friday 7am to 7pm, EST.

  • Customer Service: 1-800-982-3400
  • Customer Orders: 1-800-789-1331
  • Fax: 800-789-8955
  • Tax Exempt Customers: 800-499-8805

Mailing Address

Quill CorporationP.O. Box 37600Philadelphia, PA 19101-0600


Quill CorporationP.O. Box 94080Palatine, IL 60094-4080

Official Website

Customers visiting the website have the ability to search for office related products by type and brand. Throughout the website, you have the ability to sign up for promotions and daily deals. You just need to sign up for the email newsletter. If you need additional information relating to the website, we recommend visiting the Customer Service page. If you sign into your existing account, you can learn about the company, as well as products in the Self Service Center.

Social Media

Throughout the Facebook and Twitter pages, we noticed several conversations between customers and the customer service department. The majority of the conversations centered on customer returns and policy issues. There were a few complaints, but we noticed a clear resolution. The average response time on Facebook was less than 30 minutes. On twitter, the average response time was less than 10 minutes.

Customer Service Email

The customer service email address listed on the website redirects customers to a customer feedback form. Input your name, email address, message and choose a subject prior to sending your correspondence. We sent a message asking about the return policy and shipping information.

Our Experience

Calling the customer service department was rather easy. We called and listed to the automated system, prior to selecting four (4). This option connected the call to the customer service department. When the customer care agent answered the call, we brought up concerns about International shipping and shipping to Military bases. The representative walked us through the shipping process and by the end of the call resolved our concerns. The overall experience went well. Our situation could be an anomaly. We would love to hear your thoughts relating to your customer service experience with Take a few moments to share your thoughts with us below.

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