Contacting Quest Customer Service Center
Quest Software is a company acquired by Dell Computers. Some of the software produced by Quest includes ActiveRoles, FogLight, Toad, Quest Authentication Software and Shareplex. After purchasing the company, Dell expanded Quest sales and locations. There are currently 19 regional offices in North America as of late 2012. Quest Software regional offices are also found in Europe, Asia and South America.
Phone Contact Numbers
The main Quest phone number is the product sales, information and customer service department. Dell owns the software company, so we assume customer support is being provided by the same companies that offer support for Dell Computers. Dell is known to outsource customer support to other countries resulting in daily customer complaints.
- Quest Product Questions: 1-800-306-9329
- Corporate Office: 1-949-754-8000
- Corporate Fax: 1-949-754-8999
The physical address for Quest Software is the main location that existed before the software company takeover. After Dell bought out the company, additional Quest locations were added. Distributor and reseller information is listed in the Partner Finder. major Quest software locations are listed in Boca Raton, Salt Lake City, Phoenix and various large cities in California.
Quest Software5 Polaris WayAliso Viejo, CA 92656
The Quest official website is located at http://www.quest.com. This site is owned and operated by Dell. The site offers the same software support, downloads and purchases as it did before Dell purchased the company, but the site now looks similar to other Dell sites.
Customer Service Email
The customer service email address listed on the Quest website can be used for general customer service contact. If you have a technical question about Quest or Quest products, you can use the Online Supportpage for more detailed help.
General Customer Service: firstname.lastname@example.org
We were pleased to say Quest is on top of customer service. We called and within 30 seconds, a team member answered the phone. Customer do not endure a confusing automated system or a lengthy wait. We addressed a common concern relating to software companies, returns. We asked the agent if customers could return software. The agent discussed Federal copyright laws as it related to returning software. The agent explained the product could be returned unopened, but after the seal is broken, the product is no longer returnable.
The agent provided details during our discussion, instead of skimming the surface. What details, if any, did the customer service department provide to you?