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Contact PSEG Customer Service

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Contacting PSE&G Customer Service Center

PSE&G is part of a family of companies that includes PSE&G, PSEG Power, PSEG Energy and PSEG Services. All companies operate under the same corporate umbrella and have something to do with energy production, sales, movement or distribution.

Contact Info:

Phone Contact Numbers

The only hours listed were for the emergency line (24/7) and the Business Solutions department. Customer service centers are available in most cities covered by PSE&G and hours at the customer service centers are from 8 AM to 4 PM local time.

  • Emergency or Power Outage: 1-800-436-7734
  • Appliance Repairs: 1-800-350-7734
  • Billing Department: 1-800-436-7734
  • Collection (Billing): 1-800-357-2262
  • Customer Feedback: 1-800-436-7734
  • Energy Choice: 1-800-706-7734
  • Conservation (Energy): 1-800-854-4444
  • Customer Questions: 1-800-436-7734
  • Natural Gas Conversion: 1-800-782-0067
  • Make a Payment: 1-800-436-7734 or 1-800-704-3289 (credit cards)

Mailing Address

Take up the pen and write yourself a letter of complaint or credit. Your letters can be sent to your local PSE&G branch, the billing department or to corporate office.

PSE&G Billing
P.O. Box 14444
New Brunswick, NJ 08906

PSE&G Corporate
80 Park Plaza
P.O. Box 5750
Newark, NJ 07101

Official Website

Everything you need to know about PSE&G is found on the official website at http://www.pseg.com. This site is the hub for all company properties, including residential customer service and support. You can log in to your energy account to pay your bill and change/start/stop service as needed. The contact page doesn’t offer customers much more than a list of phone numbers and a few contact forms.

If you’re interested in seeking customer service from social media pages you’ll have to stick with Twitter. There are three Twitter accounts for PSE&G – @PSEGCares, @PSEGNews and @PSEGDelivers.

Customer Service Email

You won’t find a PSE&G customer service email address just lying around on the website, but you will find several links to customer service forms that connect you with the email team.

Our Experience

The PSE&G customer service line is answered by an automated system, but you can press 0 to transfer the call immediately to customer service. On the day we called, the wait time was up to five minutes for a representative, but customers can request a call back from PSE&G so they don’t have to wait on hold. The wait time was clearly just an estimate because we waited only 3:23 before an agent answered the call and verified the payment address.

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Rating: 2.4/5 (5 votes cast)
Contact PSEG Customer Service, 2.4 out of 5 based on 5 ratings
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21 Comments on “Contact PSEG Customer Service
  1. y don’t i have heat or power yet? my address is connected to what is the new milford power grid. this is unacceptable in the yr 2012 that it has taken 7 days w/o heat or power. how can u do that to people in this day and age then expect ur bill paid?

  2. We are considering installing a whole house generator powered with natural gas. We had an estimate from our electrical contractor of between $800 & $1,200. The gas connection is approx.15 feet away from generator. Is a closer estimate possible.?

  3. WORST CUSTOMER EXPERIENCE EVER!!!!!! All caps intended!!!

    Was told by Supervisor Mike someone would be out between 4 and 8 to turn my power on. Wow really???

    830pm rolls around no one to be seen. I call PSE&G, wait on hold for 30 min.

    Ask them what’s up? Where are you guys? Was told my guy was on a gas leak call. B.S. I call. He hangs up!

    I call again asking for a Supervisor. We don’t know when someone will be there he says. Blah blah blah

    Long story short 1030 pm rolls around. No one showed up!
    I called a friend, he helped me out.

    PSE&G has the worst customer support. They’re rude and don’t give any time frame when they will show up. And they might hang up on you. I’ll report them to BBB tomorrow. Might see if the local news wants to expose them. Charlatans!!! First time I’ve used that word. Nice! Nice !

    FYI: if you need anything from them. Report a gas leak or an emergency. All of sudden they become available. That’s what I hear anyway. I Didn’t do that!!!

    Also, in most cases you go outside your residence to flip a breaker… I know I know duhhh But I didn’t think it would be that easy.

  4. Do you have a chart that lists how much power is used by a TV set, computer, air conditioner, etc on an individual basis?

    Does having a TV on all day increase the air conditioner’s operation(go on and off) more often?

  5. WORST CUSTOMER SERVICE EVER! Its pathetic that their customer service representives treat the customer that way. I am caught up in the thrawls of the current unemployment situation. Even though I told them I was unemployed, they were requesting payment from me. I said how can I pay for the service if I have no money coming in. That’s when it dawned on them, duh. Told them that I applied for energy assistance in October 2013. So that’s when they wanted documentation that I was unemployed. So I provided the proof, faxed everything over. Every time I call the third party agency, oh, its still processing. Why does it takes so long for the agency to step in? Even though I provided the proof to collections, I don’t trust them.

  6. RE; FEEDBACK FORM 679650 THANKS FOR YHOUR QUICK REPLY I WOULD APPRECIATE IF MEETER PERSON COMES TO MY BACK DOOR AS I HAVE A HEARING PROBLEM IF ATHEY COME TO MY SIDE DOOR THAT IS BEST AND IF I AM NOT HOME I WILL LEAVE ME BASEMENT DOOR UNLOCKED SO THEY CAN RED THE MERTERS IN MY ABSENCE THAT IS OF COURSE IF I AM LEFT A NOTE WHEN THERE NEXT READING WOULD BE THANK YOU VERY MUCH

  7. I agree with all of you i have never seen such a display of not caring for there customers as i heard from Twanda Cm198 when i asked her some questions she didn’t like she began to yell at me. Then i asked who she was it was obvious she didn’t care that i was going to make a complaint against her just by here tone.Absolutely ridiculous. Also while waiting on hold i was subjected to music that was the one song used the F word at least 10 times just inappropriate

  8. I have a request to relocate my GAS Meter because it is on the way for a RENOVATION for my residence, the request was made over 6 wks
    ago, and the WORK ORDER # is 883 801 92
    I am being told that the field techs in charge of relocating the meter are not responding to the office request.
    THIS IS A VERY POOR CUSTOMER RELATION, I HAVE BEEN WAITING AND THE PROJECT IA PUT ON HOLD BECAUSE OF THIS.
    I AM VERY DISSATISFIED.

  9. I leave on 18th in Irvington and over a month ago Pseg were in a manhole and digging holes. I was told by the man directing traffic that they would be finished by Monday no later than Tuesday. I can’t get out of my driveway because the manhole has a pipe in it, cones around it and sitting in the middle of the street. They took away parking by my house so my company has to park up the hill and walk down. I am having a party so now my company will take parking place that my neighbors use. When is Pseg going to move this mess and fix the so called problem under ground?

  10. I am an 88 year old recently blind senior and I found your customer service is useless, I called 6/13 for repair service on my central a/c covered by my service agreement, serviceman schedule to arrive 6/14 12pm-4pm, called to see if there was any indication of what time he would be arriving and was coldly told there was no way of knowing that, however received a call to tell me he was backed up and would arrived late, this did not make sense to me after being told there was no way of knowing what time he would arrive, he did not have part needed for repair on his truck or in shop, he then informed me he would be back Monday (6/16) or Tuesday (6/17). Only after I called on Monday 6/16 did I learn that the part needed was on order and would be notified when it came in. Due to the overwhelming heat and extremely restless sleep I called in the AM Tuesday 6/17 to learn that part had arrived by an extremely impersonal automated device & then proceeded to ask me if I would like to schedule an appointment I was under the impression someone would be out immediately to install new part. The most immediate time was late in the day 4pm to 8pm. At approximately 5:20 pm I spoke with an extremely impersonal uncaring “Customer Service” representative who really did not care that an 88 year old senior was suffering from the heat and just proceeded to inform me that there was nothing she could do to get someone here sooner than the window already scheduled. I informed her that if anything happened to me due to this extreme heat there would be a lawsuit pursued, she did not care what so ever. This type of Customer Service is definitely unsatisfactory. I am writing this at 6:30 pm Tuesday 6/17 and yet still no repairman or communication as to a possible arrival time. THIS IS DISGUSTING!!!!!!!!

  11. Requested (3 times)that a tree at 244 Highland Ave. River Vale be trimmed as it’s branches reach across the street in front of 237 Highland and are inches above the power lines. I was told the electric department would trim. This has not been done. Please take care of the matter

  12. I have had a Worry-Free contract for a long time and it was the best thing i ever purchased.
    The service men who service the units have all been gentlemen and eager to do a good job. To-day Vincent from the Summit area serviced our air conditioning and did an almost impossible job of replacing the wiring to the condenser . It is now working like a charm .A big thank you to all those hard working men who do their best always.
    Sincerely
    william Brohan

  13. I was wondering why when the Pse&g came out on Monday
    to 57 Saint James Place to fix a gas leak in the street
    in front of 57 Saint James Place and it was a DEAD SQUIRREL
    in the street and they took the squireel and put it up
    aganinst my gate which I leave 58 Saint James Place having
    my house smelling like a dead animal.They should of put it in
    the garbage can or left it in the street. If they was going to
    put it up against my gate in front of my house. I don’t think
    that was necessary and then tried covering it up by throwing
    rocks and dirt which they dug up from the street. Yes I want to make a complaint.

  14. A contractor is excavating very close to the gas line in front of my house. The curb stop valve is not accessible because the valve box is full of dirt. Can anything be done about this? I’m concerned because if he ruptures that line there would be no way to shut off the gas. Thank you for anything you can do to help.

    Robert Parks

  15. I spoke to a representative regarding my bill, and I already have my bank account stores in their data base but I told the representative not to charge me via debit account and I will get a money order and bring it to their office billing which is in New Brunswick. The guy must have lot been listening to me because he keeps interrupting me to talk to his friends and I told him don’t put the charge at my bank account that you have on file because I have the money order and i would like to know where the billing office was. This kid charged me., and gave me the address. But they cancel

  16. I have spoke to pseg over three months now my mother is in a nursing home and was out of the apartment we still get bill even when someone else is now renting it they told me they where sending a finel bill in Dec and they did but it did not say finel. I hope someone reads this from Pse@g otherwise I will go further on this……

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