Contacting Progress Energy Customer Service Center
Progress Energy was once a large independent energy company, but the company merged with Duke Energy in 2012. Today, customers in the Progress Energy states are still covered by Progress Energy, but the main company behind those services is Duke Energy. Duke Energy has chosen to keep all Progress Energy websites the same as of October 2012.
Phone Contact Numbers
Progress Energy currently provides electricity to customers in Florida and the Carolinas. There is one set of contact information for each of the energy divisions.
- Florida Customer Service: 1-800-700-8744
- Local Orlando: 1-407-629-1010
- Local Pinellas: 1-727-443-2641
- Report an Outage: 1-800-228-8485
- Carolinas Customer Service: 1-800-452-2777
- Local Raleigh: 1-919-508-5400
- Report an Outage: 1-800-419-6356
If you live in Florida or the Carolinas, the mailing address you’ll use to contact Progress Energy customer service is:
P.O. Box 1551
Raleigh, NC 27602
Visit https://www.progress-energy.com to log in to your account or find out more about Progress Energy service in your state. At the top of the page you’ll notice a drop-down menu that reads Florida and Carolinas. Choose your location to personalize the website with your local Progress Energy information.
Customer Service Email
Customer service is available by email, but you won’t be able to just send a message from your personal or business account. You have to visit a form to contact Progress Energy customer service. Choose the form below for your state.
- Florida: https://www.progress-energy.com/florida/secureforms/support/contact-us/contactus.page?
- Carolinas: https://www.progress-energy.com/carolinas/secureforms/support/contact-us/contactus.page?
While these customer email forms are secure, they are not safe for transmitting financial information like bank account and credit card account numbers. If you need to provide documents or forms of financial nature contact the customer service representative for more information and contact details.
When you call Progress Energy press 1 for home accounts or 2 for business accounts. We pressed =1 and then pressed 0 to skip the next set of options. The automated system made a weird noise and then the voice asked for the phone number associated with the account. You can press # if you don’t have the phone number listed on the account. When the agent answers the call you will have to verify your account information. The estimated wait time on the day we called was 10 minutes. We were given the option to setup a call back from a customer service representative. We chose the call back option to see just how long it took for an agent to get back with us. The agent did not call us back for 25 minutes, much longer than we were supposed to wait online.