Contacting Proactiv Customer Service Center
Everyone has seen the commercials of a teenager or young adult with mild to severe forms of acne. They tried every over-the-counter treatment and at times prescription medication; only to have it fail and the acne return. The treatment which works wonders is the topical blend of benzoyl peroxide, mixed with exfoliants and moisturizers, commonly referred to as Proactiv or Proactiv Solutions.
The company was created by licensed physicians and has a customer base exceeding the millions. Since this is a brand millions across the world know and trust, the goal of the company is to provide the best product on the market. When problems, concerns or questions arise, customers should be confident the company will do everything in its power to resolve the concerns expeditiously.
Customers wanting to voice question and concerns can contact the customer service department by phone, by mail, though social media and by using the customer contact form.
Phone Contact Numbers
Customers can contact the customer service department here:
- Customer service department: 1-800-235-6050
In the event customer need to address the customer service department, you can send correspondence to the corporate headquarters.
Proactiv SolutionsP.O. Box 11448Des Moines, IA 50336-1448
When customers visit the official Proactiv website http://www.proactiv.com/?uci=ous111&s_kwcid=TC|1026596|proactive||S|e|14199136698&gclid=CID1rIu22LICFQs3nAodjG0AuA, they are taught how to use the product, the benefits and care instructions. Customers can hear and read real life success stories from others. An added value of the site is customers can learn all about acne.
Prior to sending communication to the customer care department, the company recommends visiting the customer care page in order to read the FAQs.
Customer Service Email
Go to http://www.proactiv.com/on/demandware.store/Sites-Proactiv-Site/default/CustomerService-ContactUs, in order to send feedback the customer service department. Customers can specify concerns, order status, technical difficulty, product questions or they can send general questions. We send a message to the customer service department asking for the hours of operations. This information was not readily available on the website. Immediately after sending a message, we received an automated response stating a customer care agent would respond shortly.
The customer service department was ready to assist. Although the automated system asked for the phone number associated with the account, customer must wait through options in order to speak with a customer service representative. The total wait time is less than 2 minutes. We asked the representative if the product was safe while taking prescription medication. The agent informed us they could not provide medical advice and we should contact a physician prior to purchase.
We are glad the company was not merely looking for a sale and provided us with excellent advice and customer service. Did the company provide the best possible customer service? Share your thoughts with us below.