Contacting Prada Customer Service Center
For 100 years, Prada has been one of the more luxurious brands of clothing. The company specializes in accessories, luggage, shoes and ready-to wear items for men and women. The company had humble beginnings, but grew over the course of time due to patience, innovation and creativity. The brand is now available throughout the globe. When you have questions or concerns relating to the product, you should contact the customer service team or the corporate headquarters. The available methods of contact include phone, email, traditional mail and through social media.
Phone Contact Numbers
There is no indication of hours of operation. We can assume the customer service team is available when the retail locations are open, but we cannot guarantee.
- Prada Corporate Headquarters: +39-02-550281
- Prada fax: +39-02-55028859
- Customer Service: 877-485-6144
- Customer Service UK: 800-096-9299
- Customer Service Japan: 0053-144-0115
- Customer Service Hong Kong: 800-967950
Prada Corporate Headquarters Via Antonio Fogazzaro, 28 20135 Milano, Italy
When customers visit the official Prada website http://www.prada.com/en?cc=US#!/, you are greeted with a visual feast. Customer can shop by product and gender. You also have the ability to read about the designers behind the iconic brand as well as locate the nearest retail location by using the Prada Store Locator. To get a better understanding of Prada, we suggest visiting the Prada Group website. This is where customers can look though additional brands under the Prada family and find corporate contact information.
Although Prada is not a very social company, you can connect with the customer service department on Facebook and YouTube. There is little interaction between the customer support team and the customer, but you have the ability to send messages in hopes of a response. We attempted to send a message on the Facebook page and received a response within 2 hours.
Customer Service Email
The only email address we found was for the corporate offices firstname.lastname@example.org. We sent a message asking for the hours of operation of the customer care department. We anticipate receiving a response within two business days.
Contacting the customer service department was rather difficult. Instead of speaking with a customer service agent, we had the pleasure of connecting with an operator from the corporate office. The agent continued to place our call on hold, so when we did speak, we asked for information on the return policy. The agent explained the policy, but told us to communicate with a retail location prior to returning an item due to policy changes. Calling Prada was a definite experience. Do you have a better customer service story? Share your thoughts with us below.