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Contact Prada Customer Service

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Contacting Prada Customer Service Center

For 100 years, Prada has been one of the more luxurious brands of clothing. The company specializes in accessories, luggage, shoes and ready-to wear items for men and women. The company had humble beginnings, but grew over the course of time due to patience, innovation and creativity. The brand is now available throughout the globe. When you have questions or concerns relating to the product, you should contact the customer service team or the corporate headquarters. The available methods of contact include phone, email, traditional mail and through social media.

Contact Info:

Phone Contact Numbers

There is no indication of hours of operation. We can assume the customer service team is available when the retail locations are open, but we cannot guarantee.

  • Prada Corporate Headquarters: +39-02-550281
  • Prada fax: +39-02-55028859
  • Customer Service: 877-485-6144
  • Customer Service UK: 800-096-9299
  • Customer Service Japan: 0053-144-0115
  • Customer Service Hong Kong: 800-967950

Mailing Address

Prada Corporate Headquarters Via Antonio Fogazzaro, 28 20135 Milano, Italy

Official Website

When customers visit the official Prada website http://www.prada.com/en?cc=US#!/, you are greeted with a visual feast. Customer can shop by product and gender. You also have the ability to read about the designers behind the iconic brand as well as locate the nearest retail location by using the Prada Store Locator. To get a better understanding of Prada, we suggest visiting the Prada Group website. This is where customers can look though additional brands under the Prada family and find corporate contact information.

Social Media

Although Prada is not a very social company, you can connect with the customer service department on Facebook and YouTube. There is little interaction between the customer support team and the customer, but you have the ability to send messages in hopes of a response. We attempted to send a message on the Facebook page and received a response within 2 hours.

Customer Service Email

The only email address we found was for the corporate offices corporateaffairs@pradagroup.com. We sent a message asking for the hours of operation of the customer care department. We anticipate receiving a response within two business days.

Our Experience

Contacting the customer service department was rather difficult. Instead of speaking with a customer service agent, we had the pleasure of connecting with an operator from the corporate office. The agent continued to place our call on hold, so when we did speak, we asked for information on the return policy. The agent explained the policy, but told us to communicate with a retail location prior to returning an item due to policy changes. Calling Prada was a definite experience. Do you have a better customer service story? Share your thoughts with us below.

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Rating: 1.9/5 (21 votes cast)
Contact Prada Customer Service, 1.9 out of 5 based on 21 ratings
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57 Comments on “Contact Prada Customer Service
  1. Dear Sir,
    I have purchased two bottles of Prada perfume & unfortunately the atomiser on bottles bottles have ceased up leaving me out of pocket plus not being able to use one of my favourite perfume.
    I would appreciate your comments & feed back as to how I am to resolve the problem otherwise it leave me no alternative but to cease buying further products & leave me out of pocket.

    Kind regards

    Jean Keats (Mrs)

    • Dear Jean, I have had exactly the same problem. Do you get an answer to your customer services query?
      Thanks
      Laura

  2. Dear Prada,
    I bought a Black silk jacket at your NYC 5th avenue store a couple years ago.
    It has three ribbon closures on the front that draw if one wants to alter the shape
    I love this jacket!!! My problem is my dry cleaners shrunk it and it no longer looks
    good. The fabric puckered too.
    Can you please tell me if this can be fixed.
    Thank you kindly.
    Marta Sewall

  3. Hi All,

    I went to Prada stores in İstanbul to change my Prada pump shoes which are my friends gift. But because of the employers rude and insolent behaviours,
    i want refund instead of gift voucher. Prada is unable to provide customer satisfaction. That’s disappointed me a lot. Invoice will be submitted. I would appreciate if you take immediate action. Otherwise I will share that complaint in all social networking sites.

    Thanks and Regards,
    Merve

  4. I purchased a beautiful orange coloured Prada handbag at the Heathrow airport , London in may 2012.I use it very for very rare occassion . i used the Prada bag , when i visited Singapore in December .During the usage , i noticed that the bag had got few black stains on the wrinkled areas . I cleaned with a soft wet cloth. To my surprise i noticed that the orange colour was coming on to the cloth . I stopped cleaning . I need advise as to know how to get rid of these black stains and also avoid the running off of orange colour . Also i noticed that a small loop which is given at the start of the handle ,also gave away . it just came off as a seperate piece . we buy a brand like Prada and this is the result . It is very depressing . I have been using louis vuitton , dior . I have no complaints against them . But buying Prada is a dissappointment. Please do let me know if there is any remedy .

  5. Hi all I bought a Beautiful pair of Prada Lofts but the stitching has come out and I would like to know if you can fix it for me the shoes cost a lot of money Shoes menders I should send them back to the shop Where are you bought them I love the shoes but I’m a bit disappointed That I spend a lot of money on them and the stitching has come out If I wanted to buy cheap shoes I Would of Bought cheap shoes but I thought Pada was exclusive Can you get back to me ASAP thanks very much

  6. Is your fragrance product gluten free? I am specifically interested in the Infusion D’Iris perfume and body lotion. Please advise as soon as possible..

  7. to customerservice

    Dear Sir/ Madmam:

    I purchased a pair of Prada shoes couple of months ago (details below), which is simply falling apart. I have worn the shoes not more than 15 days during this period but the rubber sole has come off from the leather body.

    I am really disappointed with the purchase.

    Best,

    M Rouf

  8. Hello,

    I bought a sweater from the store Prada in Milan. When I come back to my home Turkey/Istanbul I realized that it has a defect on it. I proposed to exchange it with new one that it not defected to Prada store in Turkey, but they rejected to change it. I payed so much money for this product and the thing that I have is not worth that much money because it is defected which is a manufacturing defect. This situation is not fair and what you Prada has done is unjust. Before bringing this issue to law courts a (which might be the European Court of Justice) and claiming compensation (which will probably cost so much money to you) I am proposing from you to change my defected product, Prada sweater with a new one.

    Kind Regards,

    Elif Akdemir.

  9. On 26 December 2012, I purchased a Prada Nylon sling bag from Galleries LaFayette Men’s store in Paris. Since then, I used the sling bag once at the end of May 2013 for an overseas trip to London. Upon my arrival in London, I discovered that the sling bag material appeared scuffed. I took it to the Prada Boutique in Old Bond Street, London and seek the advice of the sales personnel. I was informed that this is due to a quality issue and to return the bag at the nearest Prada boutique nearest to me. Upon arriving back to Kuala Lumpur, I immediately took the sling bag to the Prada Outlet at Pavillion Mall, Kuala Lumpur. I submitted my complaint along with my bag on 8 June and received the reply on 14 July. I was informed that the scuff appearance of the sling bag was not a quality issue. Rather, it was caused by the rubbing of a velcro on the surface of the sling bag. As such nothing can be done.
    I have been a loyal customer of Prada for the past 10 years. I am appalled by the laissez faire attitude of the Prada outlet in Kuala Lumpur. It will be expected if I have bought the sling bag from an unknown store.
    I am writing to seek for a full refund or a replacement for the sling bag.

  10. I sent a complaint email to both Prada Corporateaffair and customer service USA about a week ago. so far NO RESPONSES from either of them

  11. I got a pair of slip on shoes and the front toe has worn out I have only
    Had them for a short time and I want to get them fixed
    Dose any one know how I can do this

    I live in Halifax Canada

  12. May 2013 I bought prada slipper from Milan Seravella outlet Prada shop. Unfortunatelly one of my slippers strip break off so what can I so in this situation pls advise .

  13. I think I can answer everyone’s quality issues about Prada products falling apart. The answer is to not buy them. Consider shopping in LVM companies only. Prada outsources 80% of production to third party companies in China, Vietnam and Hungry. This means larger profits with lower production costs and still charging the same high prices to consumers. This is a criminal act on all levels cheating the consumer with high price tag merchandise while producing products with cheap unskilled 3rd world cheap labor. Prada is all about greed by maximizing profits while cutting quality.

    The LVM companies have a higher standard producing products. ” in house ” in France ensuring top qualify.

  14. Wow !!! Definitely won’t be going back to prada , I don’t care even if I see anything I like , I won’t be buying , trust me , customer service I 100 % zero ………
    I bought a boot for 1450 euro wore it once and it kept dropping really embarrassing , went to prada in Prague to ask for help , the reception was so bad I thought oh , maybe it’s because it’s Eastern Europe , when I got back to london , quess what ? The same back attitude, very poor customer service , I thought to myself , maybe because am black , they think oh we can treat her , what ever . I have 2 prada bags and one high knee boot , end of story , won’t be going back

  15. I need a customer service phone number that works in new jersey, usa i need replace my lences on a pair of glasses that i bought the frame is intact but lences have a problem ! Thanks

  16. Wile on holiday in Kent took a 2 hour trip to Bicester Village and had great customer service in Prada from the manager Mandy.

    Mandy went out of her way to help me and my elderly mother and made our experience in her shop great. Would recommend a visit.

    If anyone from Prada ever reads these comments Manager of the Month to Mandy would be great. (Aug 2013)

  17. Hi I bought a black prada bag at Holt Renfrew in Edmonton, Alberta Canada for 1800.00 last year. The gold buckles on the purse, including the prada name have all started to turn silver. I was even asked if the bag was fake. I feel very upset that you don’t even use real brass. Coach uses brass and it doesn’t change colour. What can I do? I would love to mail this back to you and see if you would carry this very disappointing bag around on your arm. How can this be resolved. I only have an Amex receipt which was used when purchased along with other items at Holts. I will never buy anything again from Prada knowing that you use cheap element metals and then dip your buckles and zippers in a fake coating to make it look real. Shameful really!!

  18. Dear Sir or Madame,
    I wish to complain about the purchase of Saffinano lux cammeo tu handbags which I bought on August 13th in Frankfurt Prada store. After I came back to China, I found there are so many flaws on one of the handbags. Definitely it is a sample bag. I feel so depressed to see this situation.
    I called Framkfurt store immediately, they told me I could exchange the bag in any Prada store in China. So I sent the bag to Shanghai Prada store. As soon as they took a look at the bag, they considered it is a sample bag. At first, they told me they could only mend it. But I really can’t accept a reparation on my new bag, since it’s not my fault. After a negotiation, they have received the bag and promised to give me a reply in seven weekdays.
    Both the Frankfurt store and me waited for Shanghai store’s reply, but five days later they called me and said that they couldn’t exchange the bag. After that, Frankfurt store told me that I should have patience to wait because they need time to negociate with Shanghai store. But I waited and waited, no positive reply has been received.
    On August 30th, Ms N Li, a sales assistant in Frankfurt store told me I could exchange the bag by sending it back to Frankfurt store with the delivery expenses paid by them. I agree to do that but I need a email to inform me the contact person, the address and the fedex account with which I can deliver the bag. But what I get now is a reply saying that I should wait for another week for a transfer decision of their assistant manager, Martina Martijevic, who is on holiday from work. I think it’s unreasonable and rediculous to keep me waiting over and over again.
    I have been using Louis Vuitton , Dior for years and I have no complaints against them . But buying Prada is a dissappointment. I would appreciate if you take immediate action. Otherwise it leaves me no alternative but to cease buying further products and I will share that complaint in all social networking sites.
    Attached are the pictures of the bag and emails from Frankfurt store for your information.
    All the best.
    Yours faithfully,
    (Ms) Xiaolan Wang

  19. We are happy to send a commendation for excellent service at the Prada store in Milan, to Metteo Di Crescenzo. He tracked the one remaining colour and style handbag in Italy and had it in the Milan store in 24 hours for us. He showed great product knowledge and made the entire experience memorable. We look forward to many years of use from the two bags we ended up buying! (David and Gillian SInge / Australia).

    (Please note – it is hard to find an email contact for your company)

  20. I am seriously very disappointed with Prada in term of the product and the customer service.

    I have dropped an email since mid Oct13 regards on the leather peel off on the prada bag after less than using it for 3 months (the bag cost over S$3000)but it seems like worst off than those purchase from the market street. Furthmore the customer service are not responding to the customer after the purchase.

    Is this the service that Prada should provide to the customer.
    Didn’t they should understand that after sales service is very important for new and reccuring customers.

  21. I purchased a pair of Prada sunglasses which were expensive but now the inner film on the glasses is peeling off and the outer is bubbling so they are now completly unwearable?? Prada is supposed to be a good make and not cheap? i feel these have not been worth the money as the eye protection is useless due to it peeling off and bubbling??

  22. Yesterday at the 5th Ave store I walked to a counter and started to have a look at some of the (very messy) displays… I looked at a bag for about 10-15 min and was looking at sales assistants the whole time trying to get someones attention; no one came over to assist me. Eventually I walked to a sales assistant who was standing at another counter and he said he could not help. Another lady saw me at this stage and said she was with a customer but would get someone to help me. She had to interrupt two other sales assistants talking and reluctantly one of them did assist me. He was not friendly at all and did not even try to make sure I had an enjoyable experience in store. He did not attempt to make any conversation with me let alone build any rapport.

    I didn’t buy the handbag yesterday on principal.

    No matter who the customer, every person who walks through the door should be treated with common courtesy and some basic manners.

    I had a much better experience in Harry Winston and it was obvious I was not going to purchase!

  23. Dearest,

    My friend and I was looking for a bag in your store in Westfield, shepherds bush london yesterday afternoon. I was so interested to this black bag and looking at it. Checking the inside and texture of the bag. Suddenly a woman standing a few steps away from us literally grab the handbag away from us. I don’t know what was her problem with that.

    I told her why she did that and she apologies and returning it to us. We were so dissapointed and unhappy of what she did that we left the store. I am Asian and I like branded stuff. I don’t think I look rubbish on thr day as I was holding a new celine bag.

    But this attitude is not acceptable especially to a known brand.
    I hope this won’t happen to anybody else.

  24. I’m from Brazil.
    I’m seriously very disappointed with Prada in term of the product and the customer service.
    In February 2013, I bought in Italy a par of Sunglasses for my husband. The Model is MIU MIU – SMU50L 5AV F03M1 001.
    In 6 months the frame broke the weld.
    I got in touch via phone with the store in Brazil and the United States to fix the glasses, and to my surprise none of your representatives received the part to fix. They said they can not give guarantee of a product purchased in Italy. I am very disappointed with the quality of services and would like a solution to this problem, as a mark of prestige both SO CAN NOT TREAT YOUR CUSTOMERS.
    I await a solution and contact!!!!!!!

    Cristina Savi

  25. I purchased a couple bottles of the Prada Candy, while transporting them in my travel bag all the perfume has evaporated! Has this happen to anyone else? If so what can be done. So disappointed with Prada…

  26. Visited Bicester Village Outlet for the first time on 28 December. I was spending nearly £1000 on a bag and purse and had to stand in line for some 45mins to pay. An absolute disgrace!

  27. Hello Prada,
    I purchased a black Prada wallet while on holiday in Australia as in NZ We don’t really have new Prada products only a DFO, I am always so excited when i go over to Australia and i am able too purchase more of your products. The wallet i purchased has rarely been used its for special occasions only and photos i have taken i can send you will prove this. This wallet is glued on the fabric inside and it has all come undone i am very disappointed in this product as this has not even been used 10 times. My handbags i have purchased from Prada i have never had an issue with. I would appreciate if you could contact me back regarding a replacement please.

  28. The customer service employees @ prada are a bunch of useless incompetent group of retards that try to sound sophisticated, they don’t know jack shit! I’m sorry but seriously I don’t know where prada hires these dumb fucks but thanks to these monkeys I actually lost respect for this brand.

  29. Experiencing the same problem with appalling customer service after purchasing a purse from Prada Bicester Village.Colour worn off the corners of a £205 purse after 6 months of normal use – returned the item to be told it had to be returned to Italy.7 weeks later after numerous phone calls (no contact from the store,had to do ALL the chasing) was told the item was ok and there was nothing they could do!!Have since sent e mails and letters to Prada customer service…no response.This is in breach of the Sale of Goods act,but there is no attempt to provide any customer service,neither exchange nor refund.Very disappointing indeed

  30. I’ve recently bought prada luna rossa cologne for men. The smell last a few hours then goes away. I tested it on a shirt and came back and couldn’t smell one single drop. Smelled like my laundry. Very week cologne.

  31. My shoes have been at your repair lab for over 5 months now. Every few weeks I get the same answer that they are being fixed from your new york Miu Miu store and still no shoes have been returned. Frankly the ABSOLUTE worst customer service I have ever experienced in my life. I don’t even care about the shoes being fixed now, they are out of season and even though I have just requested to have them back (scratched and in the same condition I sent them off in) I still haven’t received the shoes back. So disappointing!!

  32. Hello, I’m trying to find discontinued product bn1904, leather material. If you guys still have that model, where can I find it in America? Can you guys tell me how can I buy the product if it is not possible to find that product in America? Thank you.

  33. At dinner tonight with friends I showed them my wallet, they all said get in touch with Prada. The wallet was expensive and did not hold up. I took it back to Sacks F.A. where they had it for many many weeks, said Prada would do nothing about it. I am truly upset, I think it was about $600 dollars, part of a gift for me from a client . I am now ready to toss it in the garbage,I will call the complaints dept., see what they will do, one more chance, regards . m. Klein

  34. At dinner tonight with friends I showed them my wallet, they all said get in touch with Prada. The wallet was expensive and did not hold up. I took it back to Sacks F.A. where they had it for many many weeks, said Prada would do nothing about it. I am truly upset, I think it was about $600 dollars, part of a gift for me from a client . I am now ready to toss it in the garbage,I will call the complaints dept., see what they will do, one more chance, regards . m. Klein

  35. i ave a problem my prada candy led spray no worken enamoar may fianse bay for me i ben shop wear he bay i dont ave a recit as a problem for you send me a new led spray Thank may adres as 5 broomyknowe drive deans livingston eh548by i cant use may parfium i love

  36. Purchased sunglasses last year. Love them. Unfortunately they somehow have come out of alignment. I took them to an optical shop and they said they can not work on them as they are one unit and if they bend them they may break the glass. Please let me know if there is some place that supports Prada eye ware so I can get them fixed. I’m in the NJ/NYC area.

  37. Hello..am from kuwait i bought prada slipper about 1300$ From kuwait prada and they are hurting me so much i cant wear them at all am so disapponted with this purchase I spent so much money on them i had much better experience in other brand shoes .. I want a refund my money back asap.

  38. Hello Prada
    my husband bought Prada shoes shirt leather
    boots with serial number P 8918 43 quite expensive.
    I wonder this shoes authentic or not?
    Please email me about authentic product no above. Because we lost authentic card.
    Many thanks

    Kind Regards,
    Lia

  39. Dear Prada,
    I’m querying stock of a pair of ladies sunglasses the reference number on the sunglasser arm is SPR 31N 58016 2AU-6E1 135 2P, they are tortoise shell in colour. Are these old or new stock, I’m ha I g trouble locating them?
    Thanks
    Lisa Christie
    Ps I’m in Fiji only for 48 hrs and have seen them here so would appreciate if you could let me know within 48 hrs, thanks

  40. I AM EXTREMELY UPSET AND DISAPPOINTED IN THE RECENT QUALITY OF PRADA BAGS.

    I RECENTLY RETURNED A BAG BECAUSE IT WSS DEEMED DEFECTIVE. I REPLACED IT WITH THIS SEASONS TWIN BAG. I DID NOT REALIZE THAT BUYING A BAG FOR OVER 3000 dollars CAN NIT EVEN BE USED ONCE! The CLIP CLOSURE FELL APART THE FIRST TIME IT WAS USED!! THE LITTLE TINY SCREWS HOLDING THE CLIP IN P,ACE FELL OUT CAUSING THE ENTIRE CLIP TO COME APART!

    THIS IS UNACCEPTABLE! I WILL GLADLY SEND PHOTO IF SOMEONE CAN TELL WHERE TO SEND THEM.??

    Please GET BACK TO ME ASAP!

    Thank you,
    Susan Rappaport

  41. I bought a mini bag, I love it so much.. But the problem is about the shoulder strap. I adjusted it to the minimum length already but still too long for me, as I am not that tall. Just wondering do u sell shorter shoulder strap or can I ask prada store to do something about it? Thanks

  42. I bought a miu miu purse ( wallet for our friends in USA) for my daughters birthdsy After using it and placing it in her hand bag ( purse for USA)The colour infused itself into the purse We took it back to the store wherupon it was sent to quality control in Italy They claimed that it was not a manufacturing problem The concessions manager wroite to my daughter claiming she should hsve chosen a purse that was more durable ??and so would only offer an exchange and not a refund My daughter could not find snything she liked and was again refused a refund …I am now in process of complaining to Prada direct hence finding this site as they do not make it easy ..For goodness sake we receive better service and customer care from British Homestores This experience is quite amazing !! We will never buy Prada again .

  43. I buy the latest mens prada from duty free and usually love the scent sadly this time very disappointed with the luna rossa I feel the scent is very week and wears of very quickly even though I spray generously

  44. Hello I purchased a pair of men’s spectacle frames in January 2004, Unfortunately the item has broken off where it attaches to the lens and is now rendered unusable. My retailer informs me that I have to send them back to Prada for repair/replacement. Please advise ASAP.

    Kind regards

    Mr R.Hoather

  45. Last year 2013 i had purchase a black rubber slipper at orlando florida. I started to use the slipper for only 8 months but is easily broken.. I as so disappointed and sad… Where can i email your company so that i can send your the picture of my broken slipper…

  46. Last year 2013 i had purchase a black rubber slipper at orlando florida. I started to use the slipper for only 8 months but is easily broken.. I as so disappointed and sad… Where can i email your company so that i can send your the picture of my broken slipper…

  47. i purchased a prada saffiano bag 3 months ago and the leather on the handles and the corners of the bag has started peeling off. There is no prada outlet in the country i live in. Please tell me who can i contact to get this fixed.

    thanks

  48. Our nearest branch is Bicester UK

    6TH October

    Dear Sir / Madam

    Souldern Village Choir is a community choir who supports the local community with various events such as concerts, baptisms and weddings and also fund raising.

    Recently we had an exchange program with a German Orchestra which raised funds for the community.

    This year the choir is intending to have a Community Christmas party for the local residents and children, with Santa and all the seasonally festivities.

    I was wondering if at all possible you could donate some thing for us either to raffle or auction it does not matter how small, as every donation will be greatly received.

    All proceeds will be going to Annunciation to the Blessed Virgin Mary, not only do the choir rehearse here but also the hub of the community for families.
    Thank you in anticipation and taking the time to read this letter

    Respectfully,

    Dianne Hoodless

  49. Dear friends,

    The sole of one of my boots broke in half in a very strange way. This is definitely a manufacturing defect because I haven’t even used the shoes so much. I bought them a couple of years ago at Neiman Marcus Ft Worth Texas. I’ve had several shoes from Prada and never before had a quality situation like this one.

    Please tell me what should I do.

    Thank you

  50. I just phoned the sydney store has I would like purchase a black BN2558. I spoke with Michelle who advised there are none left in the country. I asked when they were expected in and her response was “I don’t know” I also enquired if I could order one, and the response was “we don’t place orders”. Overall I found the service poor for such an exclusive product, and will now go back to Louis Vuitton for another bag.

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