Contacting Pottery Barn Customer Service Center
Pottery Barn is an upscale home furnishing company with outlets across Puerto Rico, Canada as well as the United States. The California based company started as a small business, but later became owned by major retailer Gap, Inc. With a larger customer base, comes a greater responsibility to address questions and concerns. Pottery Barn maintains a high standard for customer service, considering the type of competition on the market. When customers need to contact the customer service department, they can rest assure that Pottery Barn has the processes in place to respond in a timely manner.
Click here to leave a comment about your customer service experience.Contact Info:
The company prides itself in providing the best customer experience in the stores, as well as online. When a customer must voice a question or concern, the company provides several ways for customers to keep in constant contact. Customers can use various forms of social media, they can contact the customer service department by phone, customers can write to the corporate offices and customer can also send an email to the appropriate department.
Phone Contact Numbers
The customer service department/registry is open Monday through Sunday, 8am to midnight EST.
- Customer service: 1-888-779-5176
- Registry: 1-888-779-5176
Orders are accepted anytime, 24 hours a day, 7 days a week.
- Customer service (orders): 1-888-779-5176
- Customer service (fax): 1-702-363-2541
Customers calling from Canada/International will need to contact the customer service department Monday through Sunday, 8am to midnight.
- Customer service: 1-855-860-1079
- Customer service (international): +800-15002222
Mailing Address
Pottery Barn Corporate Headquarters3250 Van Ness Ave.San Francisco, CA 94109
Official Website
Customers visiting the official Pottery Barn website http://www.potterybarn.com/?bnrid=3360101&cm_ven=BrandSearch&cm_cat=Google&cm_pla=BrandExact&cm_ite=pottery+barn&OVMTC=Exact&site=&creative=9981943205&OVKEY=pottery%20barn&url_id=29530923&adpos=1t1 can acquire tips and ideas to make a living space look beautiful. The company allows customers to shop on the site by brand as well as by category. In the event customers need assistance with designing, Pottery Barn provides complimentary services. The company also recommends the latest trends and a look into wheat is new on the market.
Customer Service Email
Customers can send email correspondence the customer support team here customerservice@potterybarn.com. Since this is not a customer contact form, the email can address any question or concern. We recently sent an email requesting information on receiving a catalog. We should receive a response within 48 hours. International customers must use international@potterybarn.comin order to send correspondence to the customer support division.
Additional ways to keep in contact with the customer service department include:
- Google+: https://plus.google.com/u/0/+potterybarn/posts?cm_sp=GlobalLinks-_-Footer-_-Google
- Facebook: https://www.facebook.com/potterybarn?cm_sp=GlobalLinks-_-Footer-_-Facebook
- Tumblr: http://potterybarn.tumblr.com/?cm_sp=GlobalLinks-_-Footer-_-Tumblr
- Pinterest: http://pinterest.com/potterybarn/?cm_sp=GlobalLinks-_-Footer-_-Pinterest
Our Experience
We feel as if a company want to impress a customer, they should address them in a timely manner. When we called the customer support department, we were immediately placed on hold for more than 5 minutes. To us, this was unacceptable. When the representative answered the call, they sounded rushed and unpleasant. We asked for information on shipping overseas. Fortunately the customer service representative did not need to place us on hold; they had the information available.
The overall feeling was mixed. The representative provided the information we requested, but the wait time has horrendous. What were your feelings regarding Pottery Barn customer service? Share them below.
(3 votes, average: 3.67 out of 5)
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Customer service is the worst I have ever experienced. I returned items I bought online and they were credited with the wrong amounts. When I called to speak to someone they were eating on the phone, spoke as if they had no time to assist, and then hung up. Coreen at extension 706224 is the worst! I am so disappointed in Pottery Barn!
I purchased 2 bedside tables online and as soon as I put them in my bedroom I was very disappointed in the way they looked. I called and spoke with Lani on 8-22-15 and explained that the delivery people were great, the quality of the furniture was good, but the tables just did not look like I wanted and needed to be returned. She told me that I would lose the delivery fee and there would be a restocking fee, I understand this. Someone would call to arrange pick up. A week later no one has contacted me, so I call again and speak with Euneshia on 8-29-15 and she told me it takes 7-10 business days. 9-4-15 still no contact. I feel that now Pottery Barn is using my home as a storage unit and they have tied up my funds by not picking up the tables. Both of the representatives seemed put out with my calls and attempted to make me feel like I made a mistake and would have to pay for it…well, they were right!!!
A very pleasant experience shopping at Pottery Barn. Everyone was very professional and courteous from salesperson Deborah Bodie to the two young men that delivered the furniture, AJ and Ramen.
ARE YOU KIDDING ME? THIS MISSION STATEMENT BY PB IS THE FURTHEST THING FROM THE TRUTH! SHAME ON YOU PB! Pottery Barn is an upscale home furnishing company with outlets across Puerto Rico, Canada as well as the United States. The California based company started as a small business, but later became owned by major retailer Gap, Inc. With a larger customer base, comes a greater responsibility to address questions and concerns. Pottery Barn maintains a high standard for customer service, considering the type of competition on the market. When customers need to contact the customer service department, they can rest assure that Pottery Barn has the processes in place to respond in a timely manner.
Sunday I record the email stating 20% off & free shipping on pillows. I was out of town and could not respond at the time. I tried to order yesterday and was advised that promotion expired. I do not see an expiration on the email. I have since record two emails asking about purchasing. Yesterday’s was “make your day” which was when I tried to order. Today I am asked if I left something in my cart.
Please do not send me any more “reminders”. I am disappointed your promotions don’t last more than a day. I truly was interested in the pillows and feel the ordering deadline should have been stated.
Pottery Barn customer service is a joke. I wanted to purchase the Morgan bed skirt but the web site does not state the drop length, only the dimensions. The person at customer service said that information is not readily available, but I can request the information by email and they would respond within 72 hours. Why isn’t basic (and necessary) information readily available?
Sorry PB, you are the worst kind when it comes to customer service., every customer’s worst nightmare in every sense. I wished I had listened to numerous online complaints about your service. Ordered the Turner Sofa and Ottoman back in mid August (our sales rep in store was WONDERFUL!!). and it is now 11/7 and no update on the order. I called in mid September, was in queue for 30mins and was made to believe delivery would happen around 10/24 or most likely before (website mentioned 10-12 weeks). On 10/21 I called again as I have received no update, in the meantime my living room has no sofa. The rep informed me NO NEWS IS GOOD NEWS, which is BS, not when I have been anticipating this sofa since August!! PB you need to put yourself in customers’ shoes, it is absolutely unacceptable the amount of money you are charging your customers and yet you can’t give them a courtesy of good service?
I ordered a Farrah Rug a couple of weeks ago. I found a better, quicker alternative over the weekend and have tried repeatedly since Saturday to contact PB to cancel my order. The rug was on back order – not due to arrive until 12/21. Never imagined it would be a problem to cancel prior to shipping. I emailed twice, only got an auto response and not follow up, so I called today. The rep told me the order can’t be cancelled because it is scheduled to be shipped via UPS. Not that is has been shipped, that it is scheduled to be, and there is no way to stop it. I find that hard to believe. It isn’t scheduled to be delivered for 5-1/2 weeks! In the meantime, since I sent the first email asking to cancel the order, my card has been charged (yesterday). I am really unhappy that the charge is now on my card, and I will have to pay shipping charges for a rug I don’t want and bring it back to the store to return it.
I want this order cancelled prior to shipping. The order number is 073016126442. If there is something else I can do to help cancel it, please let me know. Your rep was fine but not helpful and I’ve found the auto email replies that indicate a rep would be in contact to be untrue.
Thank you!
Beth
In October 2017 a Whitney desk and lateral cabinet were delivered to my home.. I love them. In January 2018 I noticed on one drawer the veneer is missing on the top inset about a 1/2 strip across the top. I called customer service, and they told me someone would contact me, 2 weeks later I call again.. hmm have to put in another request.. 2 week later called again, same thing.. finally after 6 weeks someone put it all together and decided send out a furniture move to take my whole order away.. I said no it is just one drawer.. its May and I am calling them again because they do not follow though with anything.. Pottery Barn has nice furniture but the customer service sucks!
I have been extremely disappointed in the service I received from Pottery Barn Kids. An order was placed in August – cancelled before it was delivered – I was told the total amount of the transaction would be credited to my card. Calling twice to the customer service after not receiving a refund- I was issued a gift card. Finally told I would be credited for the full amount of the order. I was credited only 932.95 less shipping ( never shipped) on October 19 – just under 2 months for nothing received. Holding back 153.51 for shipping is unfair and price gouging since nothing was shipped to my door. Also why does a customer representative say I would be fully refunded when that is not the case- Poor poor service – totally disgusted