Contact Playboy Customer Service

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Contacting Playboy Customer Service Center

Playboy is one of the first magazines for men which featured pictures of nude models. The magazine was founded in the early 1950’s by the legendary Hugh Hefner. Whether you have a question about your bill, subscription or simply a general question, you can contact the customer support team by phone, email, traditional mail and through social media.

Contact Info:

Phone Contact Numbers

  • Playboy Phone Number: 1-877-446-0771
  • Magazine Customer Support: 1-800-999-4438

Mailing Address

Playboy Plus Entertainment2300 W Empire Ave7th FloorBurbank, CA 91504

Official Website

The Playboy website is more than adult images. In fact, customers must pay to view nude images. You have the ability to views galleries, read past articles and make online purchases.

Social Media

Playboy is active on social media. Although the company only is present on Facebook and Twitter, Playboy has more than 100,000 “followers” on each platform. When we visited each platform, we noticed several customers engaging in conversations with what appeared to be customer service agents.

Customer Service Email

In the event you want to contact Playboy by email, you have options. There are several email addresses listed which will send your message to the appropriate department. We like this. At times, a general email could potentially be lost in the shuffle. We sent a message to the customer support asking if a paper subscription could be canceled online or would customers need to call the customer support team. The automated system stated we should receive a message from a customer care agent within 2 business days.

Our Experience

When we attempted to reach the customer service department, we tested both customer service numbers. One was for magazine and online subscriptions and the other was for technical support. Considering we didn’t need assistance with a subscription, we contacted the technical support number. We found this to be the more appropriate number for customers needing assistance. There were only two options, with the second being for the customer care department. After waiting for approximately 60 seconds, an agent answered the call. We asked several questions relating to canceling online service and the charges associated with the cancelation. The agent walked us though the process and ensured a customer’s credit card would not be charged.

We have to note the customer experience was great. The call didn’t last long and the customer service agent acted in a professional manner. We want to know if every customer experience is the same. Do you have a minute to share your story? Take a moment to comment below.

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Rating: 3.5/5 (33 votes cast)
Contact Playboy Customer Service, 3.5 out of 5 based on 33 ratings
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95 Comments on “Contact Playboy Customer Service
  1. Playboy,
    What has happened to your magazine.
    Here are a few obvious things I noticed, mainly because I compared a recent issue to an issue from 2007.
    You no longer have 12 issues a year. (only 10 issues now).
    You no longer have “Playboy On The Scene” section.
    You no longer have a “Grapevine” section (which was my favorite).
    You no longer have a “Potpourri” section.
    You no longer have a “Employee of the month” page.
    You no longer have 8 centerfold pictures. (you now have 6).
    I really miss the way your magazine used to be.
    So much so, that I think I will be cancelling my subscription that I have had since I turned 18 (35years ago).
    James Pignataro
    Tinton Falls, NJ

    • I just got my April 2014 issue and it looked like it went through a meat grinder. I collect them and if you could send me another one it would be greatly appreciated. I am sure it is not your fault and if you want to charge me for it that is fine. I am sure it was the mailman or something. I wish I could send you a picture of it. It looks like the mailman used it to fend off a dog and the dog got a hold of it. I don`t even open them any more. I just put them away and look at it on-line. That is why I would like to get a new one so I wont have one missing from this year. Thank you in advance for taking care of this. Greg R.

  2. My June 2013 issue appears to be missing several pages. My magazine does not have pages 88-112.

    Please correct this problem and send me a copy with the complete pages.

  3. I am receiving two copies of Playboy each month and I am sure my subscription will be cut in half. would some please address this matter of. Sending double copies and creit my account.
    thank you
    Geoffrey Zola

  4. I did and order online i beleave it was around march and i have yet to recive and issue can someone help me figure this out the money was taken fron my credit card but have not recived anything yet

  5. – At 65, I made the mistake of ordering a 1 year sub of PlayBoy mag. The last time was 1969 in Vietnam. — I am now getting phone calls asking me to order MORE Adult material from God knows where — NO MORE PLAYBOY FOR ME THANKS ——

  6. I was a subscriber for many years, I belonged to the playboy club in century city, CA from 1982 until it was closed. I stopped the magazine subscription several years ago. I received a special offer in the mail and decided to try it again. I received july/august issue and a bill. I paid with a credit card and have received more bills stating my payment is past due. What’s up with this??? I have I been taken? Well I will report it to the fraud dept of my CC if it is not fixed. That is a low blow and B.S. way to treat customers.

  7. You magazine is best men’s ever. But for one thing please try to get Jen Mateo from Las Vegas to pose nude for you. Thinking she is a ring girl and topless showgirl in X Rock at the Rio. She is just so HOT!!

  8. I was going to pay a one year subsciption but after reading the comments above I think I’ll wait untill someone addresses all the fair complaints.

  9. Hey, I don’t know what happened, but I haven’t ordered pb for about six years now. I cancelled and since then I have moved twice. I have recently started receiving the issue again. No thank you. I cancelled for a reason. Please contact me so we can resolve this. Last thing I need is for my kids to come across this stuff. Thanks

  10. Subscriber since the early 80’s. Used to love the articles, interviews, product reviews etc. and of course the fabulous women. I never told them to stop my long term, loyal customer subscription and in fact re-upped on one of their $1 an issue offers last spring. The last magazine I received was last spring and have not received one since!? Not only that, I’m sure I had remaining issues left on my existing, paid order.
    I tried their toll free number and was left on indefinite hold.
    What Up Playboy?

  11. I was a subscriber to Playboy for many many years which was fine. The problem comes when you decide you no longer want their magazine. Then you get a boat load of “third party” callers that harass and harass and harass you to no end. I have tried everything under the sun to get it to stop and I still get 1 to 2 phone calls a day. I will no longer subscribe to any magazine ever again, but most certainly not Playboy.

  12. I like Playboy’s artistic photography of women. Of magazines it presents women nude as more art photography than others. Women are natural beauty, but Playboy’s photography is always artistic. James Wyatt.

  13. I’m trying to contact Someone as I have 30 back issues of playboy from 1968-1982 in New Zealand and would love to know if they are worth anything to you before I offer them on an ebay site.

    Great reading.
    Thank you

  14. would playboy ever consider doing a photo shoot on a 66 year old average woman that still looks pretty good for her age. Thank you.

  15. i need a work in play boy , am 18 years , hate egypt , wanna travel , egypt is be as a hell here, i can work without money but wanna travel from her , i need to go anywhere but travel , i can do as anything , w8’n ur replay

  16. im frustrated.playboy sent me password
    for daytime.i subscribe adult on sky told put password in.not free pay 20 pound a month.whats going on

  17. Hi, Iam 27, Sri LAnkan lady. Iam married and i have 2 children.I like your magazine, And I like to provide a photo for your cover page. If you can please give me a chance . And I would love to talk with your chairman. Thank you.

  18. I moved in 2011 sent a change of address to Playboy still have not recived my magazines. So I signed up again. still no back issues. And Im missing Feb. issuse in 2014 all ready. aat this point I dont know if i should laugh; cry or just get pissed off and call the head man. lol.

  19. Dear Playboy,
    I am probably waiting my time, but I feel someone should let you know the magazines quality has gone to hell. From the moment I was old enough to buy the magazine (and a few times I bought it before I was) I got a subscription I always thought the magazine was the caladlac of the men’s magazines with interesting interviews, tasteful photographs and something else that lack definition I would always pick PB off the rack out of all the other magazines. Now it has lost it. When I looked over the lat years subscription it never left me anxiously awaiting the next issue like it used to. I used to count the days until the next anticiped issue came out. I really loved the issues with the starlet I had been secretly wishing for. I kept waiting to see them and they never showed. To sum it up I am in readable disablointed with what used to be my favorite of all magazines ever published. If you ever start publishing with the quality you used to send me a copy, if it meets prime standards it used to I would happily pay for a years subscription. Sincerely disappointed mic.
    PSFeel free to email me any question you might have. I would love to help make it the world leader it used to be.

  20. I have been collecting Playboy for many years, over 600 issues.
    Little disappointed with Playboy lately, 10 issues per year and the Playmates lately are pretty with small frames not the voluptuous Playmates of the past. 2014 March is the worst, nothing against the young lady, Britt Linn ,but a Playmate should not look like Miley Ray Cirus.

  21. I was a Playboy subscriber for over a dozen years back in my early 20’s and 30’s. I am now 49 and the last year I signed up for subscription once again. Honestly, I am very sorry that I did. The pictorials have changed and not for the better. This latest issue, April 2014, Your centerfold, what happened, didn’t she want to have her private parts photographed, her legs were glued together, if she didn’t want to be in Playboy , nude, she should have just been put in Maxim Magazine. Your pictorials are not sexy anymore, weak photos, and just not enjoyable at all. After I saw that and read the normal articles that I enjoy reading each month, it went right in the trash. Seems like you are using a cheaper grade of paper also for your magazine.. Playboy used to be the BEST Men’s magazine out there, well, you are in my mind, definitely not that. I will never renue and really hope that I don’t get any more of my remaining issues in my subscription, it is a waste of my time!!!

    Take care,
    Chris Conklin


  23. I would like to have the March 2002 issue featuring Jackie Tefertiller. Only the part on Jackie would suffice. I would appreciate your assistance in my route to receive this information.

  24. Good morning. After several attempts to find, I head towards you. I know the type and brand of clothing worn by your model “lacy year spice” on the cover of PLAYBOY’S lingerie Dec Jan 2012.
    Thank you in advance
    Mickaël Plancke

  25. Kate Upton is now 21 years old, isn’t it time to feature her as a Playboy Playmate. She has all the assets, unlike this years, 2014,
    Playmates so far.

  26. I have been a Playboy subscriber for 40 years. The last year someone new must be authorizing the way Playboy does its pictures and covers of the magazine, I say this because it sucks, these are terrible pictures and the magazine does not look near as good as it did many years ago.

  27. I’ve been a faithful customer for years now, one of my favorite sections was Grapevine, what happened?

  28. I have received 4 issues of Playboy Magazine completely unauthorized. I can only think they are sending them for free and will bill me later. How does this happen and has it happened to anyone else? Glamour magazine sent my wife 4 issues at the same time.

  29. Several months ago I received a coupon for Playboy for $1.00 for 8 free issues. I have not received any magazines. Would you look into this?

  30. I would like to know if there is a place where I could purchase DVD copies of & lives exposed seasons 1 through 5. please contact me and let me know as I have searched the internet looking for copies.

  31. I have a picture of a past playmate and I’d like to know where I can email it to have her identity revealed. I would like to buy that issue.

  32. i just re-subscribed to playboy…due to the “kendall jenner” work in progress…however, i live in san diego and go to comic con every year…have you folks every done a “girls of comic con?”…if so, would like to buy a copy, if not, come on guys, get with it…

  33. I have been a subscriber to Playboy since the early 90’s and bought issues at the newsstand since the late 70’s. In recent years the quality of your magazine has become so poor that I am considering not renewing my subscription when it expires next year.

    There are too many double-issues — when did you become a bimonthly, the January playmate recap used to be great and now is nothing more than an after thought, there is so much less in each issue, the monthly playmate reviews are much smaller. You are really cheaping out on each issue now and it really shows. I am just so disappointed in your product — it is quite poor.

    I just renewed my subscription earlier today, then I received my July/August issue and I am very upset. You have a year to improve or you will lose me as a subscriber.

  34. hello I would like to kn when and where is the next casting call for playboy magazine…ect please reply with this information..thank you very much…

  35. hello I would like to kn when and where is the next casting call for playboy magazine…ect please reply with this information..thank you very much…

  36. I just subscribed to Playboy and I thought I was supposed to get thee free special issues, but have not got them yet.


  38. I sign up for twelve issues, for twelve dollars, now you want thirty three cents more, per issue. If you needed, more than twelve, you should have show this in big print, as you did for the twelve dollars. If you think this is good business practice, you are mistaken, now what more, are you going to do for me, for my time, and patronage. I think four more issues, would be appropriate. Thank You

  39. I would love to pose for Playboy, because I’m tired of some people , calling me otherwise. I’m an Amazon Goddess and some people see an TALL PERSON and it’s very embarrassing to be called everything else, other than a women , born with an VAGINA.
    It would be very appreciative if someone would contact me back.
    I’m ready to close open mouths.
    Mary Barnes
    Glen Burnie, MD

  40. I have been dying to write to you since I was 18 My grandfather went to the same school as you as a child and penthouse LOL….I have been astripper since I was 18 and I am dissapointed in what you now call beautiful LOL …. Really FAT is what I call it beauty really????!!! And Kona could we not find something more beautiful to represent Hawaii… I see and have seen photo shop since Amanda in Penthouse what a dissapointment….. I was 18 then.. I understand his is a business my hats ooff to you…. And you being so kind to your baby’s mama… I respect that andyway go t to go


  41. I have cancelled checks for $26.97,that was a renewal dated 6/30/14 and for a gift $29.97 dated 7/14/14.I keep getting a gift renewal for my self for $29.97.I don’t need a gift for my self.I have copies of cancelled checks.Do I still owe you and for how much.Please answer,I enjoy the magazine.
    Thank you,Richard

  42. Been a subscriber for many years…. I realized I haven’t received an issue since June. Called to find out what happened and found out it expired in June. No notice of expiration. No message of hey! this is your last issue. So I offered to resubscribe if they could send me the back issues. No can do. It will start up again in December. Seriously? Just lost a customer of many years because you are stupid. All the best!

  43. I would like the number to the clothing shope the 1800 nuber if u could send me a catlog to 1009 phillis lane apt 2 Pikeville ky 41501 thanks.

  44. After thirty five years of subscribing to Playboy all of a sudden I did not receive my July 14,Aug 14,Sept 14 nor Oct 14. I renewed my subscription in June but have not received the last four issues. I “re” renewed again but am not sure what the problem is….you would think after 35 years something is not correct.
    Thank You

  45. I got a food recipe from Playboy in the 70’s , i lost the recipe, the recipe is ( steak diane ) it was outstanding recipe , hoping you would send a copy to me, thank you, jerry hardesty

  46. Steak Diane recipe, i got that recipe from Playboy in the 70’s very out standing dish, but i lost it, hoping you would send a copy thank you jerry hardesty

  47. Last month I returned my subscription renewal telling you I wished to cancel instead of renew for next year. I did this because I felt the magazine had become more of an advertising journal instead of the magazine I first subscribed to years ago. In addition you’ve gone from 12 monthly editions to 10 editions for the year.
    In today’s mail I received a refund check for $8.24 stating it was for the refund I requested? I never asked for a refund and will be returning the check? I simply told you I was not renewing my subscription for the new calendar year.
    Jerry C. Calvin

  48. Dear Playboy
    A subject not often talked or discussed about is female pubic hair. Myself as a father and I am sure other father’s feel the same way that I do. I have three daughters. When they were babies I changed their diapers often. Their private party were holy and not interesting in any way. The only way a pussy can look good is as a woman WITH PUBIC HAIR. Then it is exciting. She is mature and a WOMAN. men that like women that look like little girls have mental problems and like LITTLE GIRLS NOT WOMEN. Pubic is soooooooo sexy. It shows the maturity of a woman. SHE WON’T LOOK LIKE A LITTLE GIRL. I wanted to thank you for the latest centerfold. For once in a very long time you published some pubic hair. she looks like a mature woman. Thank you for the smile. She looked great.

  49. Hate you’re recent webpage update. It really no longer even works, ipad, or desktop, which are my two options. If you don”t fix it, I hope you”ll be refunding membership cost.

  50. Please bring back the warm and happy style of photography The current “Josh Ryan make the Playmates look like pissed off robots” Fashion photography is awful!

  51. I got on web site to vote for PMOY and the site would not afford me anywhere to accomplish that. I contacted Cust svc and that was almost as much fun as getting married. Does anyone in your cust svc dept know anything or are they all in the bottom end of the gene pool? Call after call to no avail! Push one push two, elevator must push one push two more elevator music, endless holds! WTF The people at PLAYBOY all have IQ’s comparable to the temp out side and it is always Feb 1st. Oh ya, that is the best I can say for you idiot’s Did all this sound harse, Christ I hope so!

  52. I made a one year subscription to playboy magazine and am receiving two issues each month, what’s up???
    I only need one issue, please check and see what screwed up.
    A. J. Morley

  53. I just need around three of these babes everyday to suck me like crazy until their jaws hurt but, they probably wouldn’t beable to fit my package in their mouths!

  54. My apologies for contacting via this method. This public PC does not allow me to write in any other contact format. I sent a check payment for magazine subscription in December, 2014 and it hit my account on 1/06/2015. As of today, 2/26/2015, I have yet to receive a magazine. Does it really take that long nowadays to process a subscription? I would appreciate your attention to the question.

    Thank you.


  55. I subscribe to playboy. I was sent the july august issue. It was not up to the standards of the playboy magazine I remember. The card I received in the mail said 12.oo for the year. I sent it in.I got one magazine. I didn’t like it. I didn’t pay for it. The bill said 15.95 not 12.00. anyway I believed that was it. However I got a bill from a collection agency and I paid the 15.95. It’s been 3 months and I haven’t received anymore issues since. I called customer service and they were not helpful at all. They said they have no record of payment. Not surprising. I don’t have any faith in this ever being resolved and it appears that the collection agency cashed the check and put the money in their bank account or 401k ACCOUNT TO COLLECT ACCRUED INTEREST ALONG WITH EVERYBODY ELSES MONEY AND laugh about it all the way home.What a lucrative business. I don’t know why I never thought of that. Oh yeah because I have integrety and I am making an honest living.

  56. Customer service was prompt (connected to a live person in about 30 seconds) and took the info about a questionable call my wife received “about my subscription.”
    I provided what appeared on my caller ID (the caller appears to have misrepresented themselves as from Playboy).

  57. I was severely disappointed that an American magazine who has been around for so long would support a racist artist on its pages. Azalea Banks should have her ungrateful ass shipped to another country due to her lack of respect for our country and HALF of your clientele and I think you should pay for a one way ticket. SHAME ON YOU!!!!!!

  58. I haven’t received my copy of Playboy in 3 months. I have called customer service 20 times with no one answering??
    please let me know what is going on??

  59. I have older playboy magazines I have collect and in great shape, I would be interesting in saleing , where may I contact collectors?

  60. I just received the April 2015 issue of Playboy. The women were very beautiful as always. I was disappointed in the centerfold. It did not even show her vagina. Only one woman in the entire magazine actually showed her vagina. Playboy seems to be getting to conservative. I like the articles and jokes. I would recommend that Hugh take a good look at it. This does not look like his usual taste in photos.

  61. I’ve been a Playboy subscriber since the 1970s. I’d already been considering canceling my subscriptions due to the MANY downgrades in the magazine over the years, but this latest issue is the last straw. When you decide to promote some ignorant young idiot with an interview that is bigoted nonsense, particularly targeting one of your key customer demographics, then it’s time I stopped supporting your nonsense notions of how to do business by contributing my subscription dollars.

    Playboy Enterprises has, through bad and short-sighted management, been slowly circling the drain for quite a while, and I don’t expect that you will last very much longer when you decide to antagonize your readers in this fashion.

  62. Playboy should be ashamed in allowing a puff ball interview of Cheney in April’s issue.Where were the questions on WMD,exposing CIA operative,failure to eliminate Taliban in 2005,etc.

  63. I have had a subscription to playboy since 1997 and never had a problem. I renewed my subscription to playboy back in February and I have still yet to receive an issue. Can someone please help me. I have never missed an issue and I would like to keep it that way. I am missing from March 2015 on. Please look into this and get back to me.

    Thank You,
    Mark Mendoza

  64. I have been getting playboy off and on most of my life,I just received a offer for 1 year subscription for $12.00.playboy cashed the check then sent me another bill for $3.96 for shipping.while this is still a great deal its a shame that you would stoop to this to get more money.all the years i’v been getting your mag.i’v always sent the amount that was on the bill.come on this outfit has always been high class,please don’t stoop to the old asterisk trick,you have always been better than that.

  65. My husband has subscribed for all long as I can remember, at least 30 years or more. His subscription does not expire until August 2015, but we have received FOUR notices warning him that his subscription is about to end if he does not renew immediately. The cost on the bill was more than the cost on the website. The letter looks bogus since it is only has the word PLAYBOY on it, does not have an account number, does not have the Playboy logo, and is badgering in the verbiage. What has happened to the quality of customer service and the billing service at Playboy??? This looks so unprofessional and I was informed, when I called today, that Playboy has farmed out their billing to a third party with a PO BOX as a return address! Bring back the quality of service and maybe you can bring back the customer loyalty.

  66. I subscribe to your TV channel.
    Your TV service showed two episodes of Digital Desire on 5-14 around 11:30 pm.
    The first of the two back to back episodes had a model who had a scene by her self. I became a fan, and was wondering if I could find out who she was.
    Who could I contact to find this info out.
    I thought her performance was beyond excellent, and I would like to see much more of her… :)

  67. Hello, My name is Manuel Chavoya. I had open a magazine subscription for only one year. The year already pass and now Playboy is asking for a payment for $16.98. I move from my old address and the last letter I got forward from playboy is telling that I need to pay the amount before i get sent to collection agency. I already pay for the year that I had with playboy and do not want more magazines. I don’t mind paying those $16.98 but I don’t want no more magazines thank you

  68. ihave had problems receiving my playboy issues , again i have not received june issue, what is the problem?

  69. Playboy sent me a Refund check that my bank cashed, and Playboy refused to honor. Bank charged me a $10.00 fee. Reason given was Refer to MAKER have been trying for 2 months to get this fixed with phone calls and faxes,placed on hold forever, hung up on . NO CUSTOMER SERVICE just lots waiting and excuses. Now will be filing fraud complaint.

  70. I am not a member but this is an email I sent to Playboy’s administration email address only to get a response saying they are not the correct contact people.
    This is part of the email I sent. I find the way Playboy is marketing their magazine very disturbing. They must be hard up trying to find buyers for the magazine.

    To whom it may concern,
    Today I received a postcard to sign up for a subscription for Playboy magazine.

    First, the card was addressed to my 98 year old father who lives in a dementia unit.
    Second, it is covered with photos of half naked women, that any child who brings the mail in will see. There was nothing discreet about it.

  71. Dear Friends,
    I have been PLAYBOY SUBSCRIBER FOR MANY YEARS, and I paid 45 US$, and now, this year renovation says I must pay 61.95 UD$ when the US DOLLAR is stronger tan ever.

    I should like to be your subscriber but at the Price of 45 US not to the new Price.

    It is up to you to renew or not.
    Awaiting your answer,

  72. My name is Robertvanderheyden,I have a subscription with y’all and haven’t received a magazine in 3 months, I would like to keep renewing but not if I can’t get my magazines. please send me the last three months,and the rest of my subscription please

  73. Hello Playboy,
    I am contacting you via internet and postal service i may also call the phone center, i have loyally subscribed to playboy magazine since i was 18 i am now 28 never a complaint until recently when i viewed a violation of a GENTLEMAN’S MAGAZINE a TRANSGENDER model needless to say DISTURBING im not sure who the target audience is there but it is not me!!!!!


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