Contacting Piggly Wiggly Customer Service Center
Piggly Wiggly is an independently owned and operated grocery store, founded approximately 95 years ago. The company was founded in the Mid-West and continues to grow in small rural communities. In total, the company has more than 600 locations in 17 states. The company commits itself to the customers and communities. When you have questions or concerns which need attention, contact the customer service team or the corporate headquarters by email, traditional mail, by phone or through social media.
Phone Contact Numbers
- Corporate: 1-603-354-7000
Piggly Wiggly Corporate7 Corporate DrKeene, NH 03431
When you visit the official Piggly Wiggly website http://www.pigglywiggly.com/ you have the ability to learn about the company, purchase branded merchandise, find recipes and locate the nearest store using the Store Locator. We found an additional Piggly Wiggly website http://www.thepig.net/ which offers similar features of the main website. This site delves more into the offerings of the retail locations, such as the rewards program and the coupon policy.
Piggly Wiggly is not as active on social media as other grocers. When we searched the website, we noticed a presence on Facebook and Twitter. Typically other grocers attempt to embrace other social media avenues such as Instagram, Pinterest and Linkedin.
- Facebook – Carolina Companies: http://www.facebook.com/pigglywigglycarolinaco
- Twitter: https://twitter.com/ThePigglyWiggly
Customer Service Email
We decided to send an email to Piggly Wiggly in hopes of receiving a prompt response from the customer support team. Our concerns related to returning products purchased on the website verses products purchased at the retail locations. Instead of receiving a message from a customer care agent, we received an automated response stating a representative would reply with 3 business days.
- Customer Service: http://www.pigglywiggly.com/contact
When we contacted the Piggly Wiggly, there were only two options, one for the directory and the other giving you the option to input the extension. We attempted to press 0 in order to reach the operator. When we pressed 0 the system explained an operator would answer our call, but after waiting more than 10 minutes, no one answered. We called again, with similar results. After the third attempt, we finally reached the operator, who promptly connected our call. The total length of the call was more than 20 minutes from start to finish. We have to note that the customer care agent did not have the knowledge to answer several of our questions, so they transferred our call to a supervisor who addresses our concerns. This is not what we expected. Do you have a better customer service story? Share your thoughts and experiences with us below.