Contacting Philip Morris Customer Service Center
Philip Morris is an iconic tobacco brand founded in the mid 1800’s. Within recent history, Philip Morris changed the company name to Altria Group, but still manages all of the operations of Philip Morris. Although the name changed, the level of service remains the same. Customers can still voice concerns and direct questions to the customer service team. The available ways to connect with the customer service team include phone, email and traditional mail.
Contact Info:
Phone Contact Numbers
Call the Philip Morris customer service department between 9 AM and 7 PM Monday to Friday ET.
- Philip Morris Phone Number: 1-800-343-0975
There is also a general inquiry line open from 9 AM to 10 PM Monday to Friday and 9 AM to 5 PM Saturday and Sunday ET.
- General Inquiries: 1-866-275-7687
Mailing Address
Philip Morris USAAttn: Quality DepartmentPO Box 18583Pittsburgh, PA 15236
Official Website
Customers visiting the official Philip Morris website http://www.philipmorrisusa.com/en/cms/home/default.aspx will notice a wealth of information. The company provides information relating to potential health concerns relating to Philip Morris products and well as relevant company information.
Social Media
We found no social media pages for Philip Morris on Facebook or Twitter. We’re pretty sure tobacco companies tend to refrain from social media contact with customers, but were not sure why. Beer companies sell restricted products, but most of those have social pages.
When we did search on Facebook, the only page we noticed was an informational page for Altria Group, similar to a Wikipedia.org page.
Customer Service Email
The email is in fact a customer contact form. We sent a message asking for information on tobacco cessation products offered by the company. We hope to receive a message with the following business days. The automated response claimed a representative would respond, but we have not received a message as of yet.
- Customer Service: http://www.philipmorrisusa.com/en/cms/contact-us/contact_us.aspx
Our Experience
Contact Philip Morris present more trouble than what we expected. We called first thing in the morning expecting no wait. What we encountered was a bit different. After the automated system directed the call to the customer support team, we waited on hold for more than 7 minutes. The system gave no indication as to why. When the agent finally answered our call, we asked questions relating to tobacco alternatives we noticed in the marketplace. The agent could not provide information as to whether or not Philip Morris will enter this particular market. We were pleased the agent provided an honest answer instead of a something arbitrary and misleading. Unfortunately the call and overall experience was not the best. When you called, what was the outcome? We would love for you to share your experiences with us. Comment below.