Contacting Pfizer Customer Service Center
Pfizer is a medical company that specializes in research, development and production of vaccines and medications. Most of the time consumers have no contact with companies like Pfizer as the medication is prescribed by a physician and fulfilled by a pharmacy. However, some companies like Pfizer are willing to work with customers to reduce the cost of prescriptions they could not otherwise afford to ensure proper care and improve overall patient health.
Phone Contact Numbers
There is one Pfizer phone number for customer support and another for the corporate office. The customer support line is where most calls will be handled, but if there is a problem with customer support; bypass this number and contact corporate about your issue.
- Customer Support: 1-800-879-3499
Customer support is available from 8 AM to 8 PM EST, but only on weekdays.
- Corporate: 1-212-733-2323
The corporate mailing address is the one most customers choose when contacting Pfizer about medication or customer support issues – if there is no desire for phone or email contact. If your issue is dire and you need medication right away for your health condition, do not send a letter to Pfizer as it could take weeks for the company to respond.
Pfizer Corporate Office235 E 42nd StNew York, NY 10017
You can locate the official website for Pfizer at http://www.pfizer.com. The website is technical, for the most part, explaining what products the company is currently working on and what products have been approved by the FDA. Pfizer is a worldwide company, so international contact information is also available from the official website.
Customer Service Email
On the customer support page there is a link to Email Us located here http://www.pfizer.com/contact/email_contact.jsp?inquiry=General+Company+Information&x=25&y=14. Choose your topic from the menu and click the GO button. If this is the first time you’ve contacted Pfizer, you will need to verify your email address before your message is sent to the customer service team. ALL emails are read, but the company does not promise to answer all emails.
The Pfizer customer service department is rather confusing. The customer service department provided several options for internal use, then changed the options for customers. We waited through the options and pressed 0 to connect with a live agent. When the customer service representative answered the call, we asked if customers have questions relating to medication produced by the company, can we contact a representative to ask questions or voice concerns.
The agent expressed the interest to listen to our concerns, but recommended visiting a physician. The explained they as a company are not authorized to provide medical advice. We have to love the honesty displayed by the customer service department. When you contacted the customer service department, were they forthcoming with information? Take a moment to discuss your experiences.