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Contact Petco Customer Service

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Contacting Petco Customer Service Center

Petco is a pet supply company with numerous retail locations in the United States. You can order form Petco.com for home shipping, register for an account to contact customer service and find out more about Petco programs like Petco Pals. There is a detailed question and answer section where Petco publishes commonly asked questions and the answers to those questions. If you have a simple question you may want to check these questions to see if yours has already been answered.

Contact Info:

Phone Contact Numbers

Petco customer service is available from 4 A.M. to 10 P.M. PST, 7 days a week.

  • Customer Service: 1-877-738-6742
  • Gift Card Hotline: 1-800-853-7055
  • Rewards Program: 1-888-824-7257
  • Store Feedback: 1-888-824-7257
  • Corporate Office: 1-858-453-7845

Mailing Address

The mailing address for corporate office is not ideal for customer service. You will likely wait much longer to hear back from anyone at this address than you would if you sent an email or called customer service.

Petco Animal Supplies, Inc. 9125 Rehco Rd. San Diego, CA 92121

Official Website

The official website for Petco is located at http://www.petco.com. This address is where all products are listed, orders are placed and customer contact information is listed. If you have a question about a particular order you may want to log in to your account and contact customer service from the order page. This gives the customer service agent information about the order to improve the quality of your response.

Customer Service Email

You can send customer service an email about your order using the Send a Message http://www.petco.com/Content/ContactSubTopic.aspx?PC=contactpetcoorder form. This form is for order contact only. For communication about a topic other than an order, you can use the Live Chatoption.

In addition to contacting Petco customer service by email, customers can also use Facebook or Twitter to ask questions and request customer service. Petco is also available on Google Plus.

Our Experience

You don’t have to wait for the automated response that answers your call to Petco to finish before pressing 0 to speed up the process. We pressed 0 as soon as the call was answered and the agent answered in just 24 seconds. Our agent did not appear to be from the United States. Her accent was very thick and we had to ask her to repeat the physical address of the nearest Petco multiple times before we were able to note the entire address.

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Rating: 3.0/5 (2 votes cast)
Contact Petco Customer Service, 3.0 out of 5 based on 2 ratings
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7 Comments on “Contact Petco Customer Service
  1. Can you help.
    MY experience with PETCO has been horrible at best. I would like to explain what has happened. On January 10th one of our teachers placed an order over the phone with PETCO. Being a school she told them we are tax exempt and they ask that we fax a copy of exemption form along with the reference # & order #. On January 12th I faxed all the information requested to PETCO @ fax # 858-7843489. I have a copy of the transmission and that it went through ok. When I received my credit card statement the taxes were included. I called and talked to someone with an accent that I found hard to understand. First she told me there wasn’t anything she could do and then told me to fax the information again and I would be credited the $27.59 back on my charge card in the next 24 hours. I come to work this morning and I have an email from you requesting I email the information to you electronically. I do not have my tax form on my machine so, I call again and this time to talk to you. It is the same as yesterday. Gayle (the person I talked to) today is very hard to understand and was not helpful at all. I got the feeling that the office just thought I was a joke. Now she tells me I should get in my car, using my gas and drive to a PETCO and they will give me my money back in reward cards to be used in the store, This was not my error. Am I supposed to send the PETCO reward cards to Master Card as there payment or do I just tell the auditors that PETCO charges taxes to exempt businesses and keeps the tax money. All I am asking is that you do what should have been done in January now. If you are unable to take care of this please forward this to someone who will.
    Thank you,
    Rebecca Rowland

  2. I received a strange email from you and when I went to do it. McAfee redboxed whooaed it. this is the address:
    Petco Survey
    Maybe it has something to do with the war, I do not know.
    But McAfee does not put you as a site to use but something be wrong.

    I am a patron of your stores.

  3. I buy most of my pet needs from petco.usually in your store. Decided it would be easier to order from your web site then to drive 50 some miles to your closest store from where I live in Atlantic Iowa. But it has been a nightmare.. Order was not complete and talking to your staff trying to get it right has been a stressful ordeal.. As of now I have called 3 times and it still not been filled as my cats go without cat litter or I go to wal- mart to buy more of what I already purchased from you and have not received. I am a truck driver and when I ordered something on line I expect to receive it just like you do when you place you orders for your business!

  4. Dear CS Regional Supervisor,

    Good evening. Tonight I stopped into your Petco 2414 off of Hampden and was extremely pleased with the superior customer service. This is the 3rd time I have been in that store and I have been impressed every time. I came in for a return and was taken care of by Luella. She was pleasant and personable and I was impressed. I returned a 16″ aquarium light and asked if the store carried a 15″ aquarium light. Luella said she wasn’t sure and asked one of your attentive managers near by named Andrew. I was impressed because he said that he wasn’t sure but offered to look, and he did. Needless to say the store didn’t carry the length that I needed. No hassle and great customer service for the return made me want to explore your awesome store. I ran into Christine the bright customer service rep that helped me with my original purchase. I asked her if it would be wise for me to purchase and add fish to my new aquarium that night. She said it would be fine. As I was looking for items pick up for my new project Andrew came over and assisted. While Christine grabbed the fish that I purchased and the aquarium laminated background, Andrew grabbed a small fish net that I needed as well. I also picked up some fish food for my new friends. The reps that I have dealt with thus far have great dispositions and a professionalism second to none. They also all had great personalities, which means a lot in the art of customer service. You all are doing a great job hiring over there at 2414. Your training program must be outstanding. I will return to purchase much more and send my family and friends your way as well. It is greatly appreciated. Take care and keep up the good work.

    Sincerely, Will

  5. I received a $20 promotional gift card for signing up for recurring delivery, it expired before I could use it. The people in the store & the CSR from the distribution center said that Petco could reissue a gift card for me since I didn’t get a chance to use it before it expired. When I called & talk to a CSR about it she said she was unable to do so. I always have shopped at Petco for all my pet needs but now because I can not be reissued a gift card (promotional or not) I will be shopping at PetSmart. Also one last tidbit, the rewards should have a longer period of time before they expire.

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