Contacting Petco Customer Service Center
Petco is a pet supply company with numerous retail locations in the United States. You can order form Petco.com for home shipping, register for an account to contact customer service and find out more about Petco programs like Petco Pals. There is a detailed question and answer section where Petco publishes commonly asked questions and the answers to those questions. If you have a simple question you may want to check these questions to see if yours has already been answered.
Phone Contact Numbers
Petco customer service is available from 4 A.M. to 10 P.M. PST, 7 days a week.
- Customer Service: 1-877-738-6742
- Gift Card Hotline: 1-800-853-7055
- Rewards Program: 1-888-824-7257
- Store Feedback: 1-888-824-7257
- Corporate Office: 1-858-453-7845
The mailing address for corporate office is not ideal for customer service. You will likely wait much longer to hear back from anyone at this address than you would if you sent an email or called customer service.
Petco Animal Supplies, Inc. 9125 Rehco Rd. San Diego, CA 92121
The official website for Petco is located at http://www.petco.com. This address is where all products are listed, orders are placed and customer contact information is listed. If you have a question about a particular order you may want to log in to your account and contact customer service from the order page. This gives the customer service agent information about the order to improve the quality of your response.
Customer Service Email
You can send customer service an email about your order using the Send a Message http://www.petco.com/Content/ContactSubTopic.aspx?PC=contactpetcoorder form. This form is for order contact only. For communication about a topic other than an order, you can use the Live Chatoption.
You don’t have to wait for the automated response that answers your call to Petco to finish before pressing 0 to speed up the process. We pressed 0 as soon as the call was answered and the agent answered in just 24 seconds. Our agent did not appear to be from the United States. Her accent was very thick and we had to ask her to repeat the physical address of the nearest Petco multiple times before we were able to note the entire address.