Contacting Pepsi Customer Service Center
Pepsi is a product of the PepsiCo company. PepsiCo is responsible for name brands like Frito Lay, Quaker Oats, Tropicana, Gatorade and Sobe. You can find contact information for the main corporation on the PepsiCo website, but Pepsi has a unique set of customer service information for consumer and businesses.
Phone Contact Numbers
The Pepsi customer service center is open from 9 AM to 5 PM Monday to Friday EST. If you’d like to talk live with an agent via chat you can do so during customer service hours at https://cu.pepsico.com/pepsi.
- Pepsi Customer Service: 1-800-433-2652
- PepsiCo Corporate: 1-914-253-2000
The customer service mailing address is there for customers who want to send a letter to Pepsi, but the FAQs section is quite detailed, so if your letter pertains to a question you may be able to answer that question without sending the letter at all. On the other hand, if your letter complains or raves about a problem with Pepsi or a Pepsi product you can send it to:
Pepsi Customer ServiceConsumer Relations1 Pepsi WayComers, NY 10589
PepsiCo North America700 Anderson Hill RdPurchase, NY 10577
The official website for Pepsi is located at http://www.pepsi.com, but there is also a website for PepsiCo at http://www.pepsico.com. The Pepsi website offers much more than information on a line of sodas. The site displays company information, coupons, promotions and pictures of Pepsi in the community. There are even videos from Pepsi lovers all over the world.
Customer Service Email
You can contact customer service with a problem about your Pepsi product or with a general comment about Pepsi. There are different contact forms for each situation. Visit https://cu.pepsico.com/pepsiand click on one of the links under the Email Us button.
One of the most enjoyable companies to contact is Pepsi. Customers will not have a long wait and the customer service representatives appear to have compassion with the answers they provide, as well as the level of detail with each answer. We knew the company couldn’t divulge the ingredients in the carbonated beverages, but we were wondering if the facilities where Pepsi is made are free from known allergens. Case in point, Pepsi currently has a snack division which could potentially have allergens present.
The agent assured us the carbonated beverage category is free from known allergens. In a word, the experience was awesome. Tell us about your experience dealing with the customer service at Pepsi.