Contacting PECO Customer Service Center
PECO is an electric company and natural gas company serving customers in and around Philadelphia, PA. The company has been in business for more than 100 years and they continue to grow with each passing year. PECO was originally known as The Brush Electric Light Company of Philadelphia – started in 1881. Customer service contact information is available to customer and non-customers, so PECO is easy to contact for any service you may need.
Phone Contact Numbers
Contact phone numbers for PECO customer service are listed on the contact us page. There are numbers for emergency and general customer service inquiries.
Customers who wish to contact PECO customer service via mail can address communication to:
PECO Customer Service Center
2301 Market Street
P.O. Box 8699
Philadelphia, PA 19101
The official website for PECO is https://www.peco.com. You can learn about PECO services, log-in to your personal or business account, view electric safety information and find out the business partners PECO works with all from the main website. There is also information on payment assistance programs and payment options on the PECO website.
Customer Service Email
There is no email address listed on the PECO website, but there is an email form customers can use to contact a representative even if they do not have a PECO account. You can access the email contact form here: https://www.peco.com/Pages/ContactUs.aspx.
According to the email customer service page, it could take up to 10 business days to receive a response from customer service. We’ve sent an email to test the 10 day warning.
Social Media and PECO
PECO has a social media page on Twitter. Customers can use these social media pages to contact customer service if desired.
PECO Twitter: @PECOphila
When we called PECO customer service, we were greeted with an automated system that asked if the call was an emergency. After the message was finished, you have the ability to select the options to speak to a customer service representative. The approximate wait time is 5 minutes. When we finally spoke with a customer service representative, they were friendly and helpful. The English speaking representative gave us information regarding initial serve and the requirements.
When we contacted customer service via email https://www.peco.com/Pages/ContactUs.aspx, we didn’t receive an immediate response. The communication stated correspondence can take up to 10 business days. We did receive a reply within 5 business days, to our inquiry on switching service, as follows:
——– Original message ——–
Thank you for your email.
For initial service you do want to provide 4 to 5 business days advance
To connect, disconnect, add or transfer service, you can go online at
www.peco.com to enroll. You can also call our
business office at 1-800-494-4000.
We at PECO Energy want you to be completely satisfied
Did you have to wait the 10 days for an email response or 5 minutes on hold? Let us know you experiences dealing with PECO customer service department.