Contacting Papa John’s Customer Service Center
Papa John’s was started as a small family owned pizza shop in the late 1980’s and has since grown into the third largest pizza franchise around the world. Although the company is a major player in the pizza industry, the company holds true to the core values of menu simplicity, quality products and especially great customer service.
Not everyday does a customer have a great experience. This is where Papa John’s steps up to the plate. The company provides ways for customers to provide valuable feedback to the company. The available communication methods include phone, social media, traditional mail communication and contact using the customer feedback forms.
Although customers have the ability to contact the customer service department, you can also review the Papa John’s FAQs in order to detail a question or concern.
Phone Contact Numbers
- Customer care department: 1-877-547-7272
You can send questions and concerns to your local restaurantor send correspondence to the corporate headquarters.
Papa John’s InternationalP.O. Box 99900Louisville, KY 40269-9990
Customers visiting the official Papa John’s website http://order.papajohns.com/index.htmlcan review the menu and order pizza for delivery or pick-up at your local restaurant. You can review the special offers and sign-up for Papa Rewards, a program in which customers have the ability to earn free meals based on order history.
The company also provides information regarding its social responsibility programs and partnerships. Customers wanting to locate answers to commonly asked questions can review the customer care page or the customer support page.
Customer Service Email
Papa John’s does not have an email address for the customer service department. Customers wanting to contact the customer service department will need to use the customer feedback form located here http://www.papajohns.com/customer/feedbackform.shtm /. Customers have the ability to select the type of feedback they wish to send to the customer care department, including, praise, comments, questions and suggestions. We connected with the customer service department asking how to check the balance of our Papa Rewards. The company gave no indication of a response time.
We realize the majority of customer care hotlines feature an automated system designed to route calls in an efficient manner. The automated system from Papa John’s is confusing. At first the options state customers will be directed to the customer service department, then an additional set of options state something else. Finally after deciphering the system, we were able to communicate with an agent after approximately 5 minutes.
We asked if customers are required to make purchases in order to sign-up for the drawings and give-aways. The agent explained to promotions and provided links to the terms and conditions of the contests. After ending the call, we felt the customer care department did their job, but left underwhelmed. Did you feel the same way? Make a comment below.