Contacting Papa John’s Customer Service Center
Papa John’s was started as a small family owned pizza shop in the late 1980’s and has since grown into the third largest pizza franchise around the world. Although the company is a major player in the pizza industry, the company holds true to the core values of menu simplicity, quality products and especially great customer service.
Not everyday does a customer have a great experience. This is where Papa John’s steps up to the plate. The company provides ways for customers to provide valuable feedback to the company. The available communication methods include phone, social media, traditional mail communication and contact using the customer feedback forms.
Contact Info:
Although customers have the ability to contact the customer service department, you can also review the Papa John’s FAQs in order to detail a question or concern.
Phone Contact Numbers
- Customer care department: 1-877-547-7272
Mailing Address
You can send questions and concerns to your local restaurantor send correspondence to the corporate headquarters.
Papa John’s InternationalP.O. Box 99900Louisville, KY 40269-9990
Official Website
Customers visiting the official Papa John’s website http://order.papajohns.com/index.htmlcan review the menu and order pizza for delivery or pick-up at your local restaurant. You can review the special offers and sign-up for Papa Rewards, a program in which customers have the ability to earn free meals based on order history.
The company also provides information regarding its social responsibility programs and partnerships. Customers wanting to locate answers to commonly asked questions can review the customer care page or the customer support page.
Customer Service Email
Papa John’s does not have an email address for the customer service department. Customers wanting to contact the customer service department will need to use the customer feedback form located here http://www.papajohns.com/customer/feedbackform.shtm /. Customers have the ability to select the type of feedback they wish to send to the customer care department, including, praise, comments, questions and suggestions. We connected with the customer service department asking how to check the balance of our Papa Rewards. The company gave no indication of a response time.
Customers can also connect with Papa John’s through social media. Go to the Facebook page or the Twitter page in order to contact the customer service department.
Our Experience
We realize the majority of customer care hotlines feature an automated system designed to route calls in an efficient manner. The automated system from Papa John’s is confusing. At first the options state customers will be directed to the customer service department, then an additional set of options state something else. Finally after deciphering the system, we were able to communicate with an agent after approximately 5 minutes.
We asked if customers are required to make purchases in order to sign-up for the drawings and give-aways. The agent explained to promotions and provided links to the terms and conditions of the contests. After ending the call, we felt the customer care department did their job, but left underwhelmed. Did you feel the same way? Make a comment below.
Contact Papa Johns Customer Service,
I would like to say that the manager at the papa johns location in Prairieville louisiana is the best, Racheal. I made a mistake and called dominos to order 2 medium pizzas and Arrived at papa johns and my order was not there. The staff and manger were so professionAl in handling the matter. They my order done in 10 mins! What blew me away was that Racheal would not allow me to pay! That’s awesome customer service! This manager and team rocks!
On Jan. 4th, I went to Papa John’s located in Camden, DE.
I am a senior citizen, I thought I’d placed my order on line, but when I arrived, they did not have it. The time was around 12:30 p.m. As you know, employees can give great or bad impressions. Your staff that were on duty, went above and beyond the call of duty to assist me. They were just terrific! They even showed me how to place my order on line. They represent your company well. Guess where I will get my future pizzas??
I tried to access the feedback form, but was unable to write any details.
I was returning home and as I was turning into my neighborhood, another car was waiting to turn (oncoming)…..and behind me speeds up a black Nissan with a papa johns delivery on top of his car….he speeds around me in between the oncoming car that was waiting and nearly caused a three car accident. I immediately called the pap johns in town where I was sure he was returning to and reported his wreck less driving. I just hope something was done…a reprimand …something…he nearly killed himself and others.
Incident happened literally 20 minutes ago
Wellington, Fl
I’ve been trying for the last 2-3hrs to place a complaint on the Papa Johns feedback thing on there website, but it won’t do. Errors & then the page just refreshes with everything reset & erased. VERY VERY ANNOYING!! They need a direct email address. I had placed an order 2 days ago on the App & 2 of my large pizzas weren’t satisfactory at all! I ordered bacon & it obviously was ham. Talked to the manager & he said that hed make 2 fresh pissa and would swap only IF it was ham & not bacon on the pizzas. But apparently the driver agreed with his boss, no shocker there. So no swap was made. But IF they made 2 fresh pizzas, who got those?!? Well I got the District manager’s number from him, called a d the most they can do is replace it If the pizza is whole & I bring it back to the store myself. I’m disabled, have no car & no way of returning it to the store. That’s why I ordered delivery!!! Duuhhh!! But 1 of the pizzas has 3 pieces gone. It was 1/2&1/2 pizza & my BF ate 2 pieces of his 1/2 b4 he knew my half wasn’t prepared right. So since I had ate a piece (& almost got sick from it) & he ate 2 pieces, I can’t get that pizza replaced. But they made 2 fresh 1s, and apparently ate themselves, so why can’t they replace both pizzas?!? They lost more money making the 2 replacements & keeping them & having to replace at least 1 of mine later, than they would if they just replaced them both that night. Makes no sense if they were just trying to save money. I even told them I’d rather have credit that a replacement cause after eating that piece, I had already lost my appetite, and replacing them wasn’t gunna make me hungry again & they’d just be wasted. That’s why I asked for credit instead of replacing them that night. I even offered to give them to the driver to take back to get the credit. But the manager said he couldn’t & I’d have to talk to the district manager. Which ended up being 2 days later. It’s just messed up that if you don’t like your pizza & it has to entirely whole to get a refund, how are you supposed to know you don’t like it if you can’t even taste it?! Cause if you did, it wouldn’t be whole!! It’s so freaking stupid!! The Dis Man said they had changed brands of bacon recently & apparently do all the time with all the toppings. I said that if they do & the customer doesn’t like the taste of the new brand then they should give the customer a refund. It’s not the customers fault that they don’t like the diff brands taste. They should at least WARN the customer in some way that they have changed stuff. Most people buy the same foods because they like the taste of that food. So if the taste gets changed, they probably won’t like it if they were satisfied with it to begin with. It’s just rude to think the customer is wrong when the store is the one changing things without telling the customer & then saying its the customers fault for not knowing of the change. GRrrrrrrrrrf!
I won a free Papa Johns pizza which was my first Papa Johns pizza ever. Manager Jonnelle Johnson of the coursey blvd. Baton Rouge La branch was outstanding! She was sooooo professional and helpful. I think she is the perfect candidate for her own franchise location. I informed her I was a first time customer and she made sure my pizza was hot and fresh. Even though they were extremely busy she took time on the phone and in person with me to explain the process and the products. This is the customer service that’s missing today.
And you guys do need a customer service email.
Please put a Papa Johns store in Linton, Indiana! We need one so bad! We only have a Pizza Hut! I love papa johns . Also glad you all have one in Maricopa, Arizona! We need one in Linton!
Thanks for listening!
Anna Usrey