Contacting Overstock Customer Service Center
Overstock is a bargain retail website that offers reduced prices on everything from furniture to mattresses, clothing to baby items. There are few items not available for sale on Overstock. The big pull for consumers is the set shipping price. No matter what you order the shipping price is always a set price, usually $2.95. There are times when the price is lower.
Customer service is a huge deal for Overstock, according to the customer service page and bragging words about winning the 2008 User’s Choice Awards for Customer Relationship Management Excellence.
Click here to leave a comment about your customer service experience.Contact Info
If you need to talk to Overstock customer service, you can call, email or chat. There is a mailing address for formal communication that is not time sensitive. Customer service hours are 8 A.M. to 1 A.M. Monday to Friday. On weekends you can reach customer service from 9 A.M. to 10 P.M. All call center hours are based on EST.
Phone Contact Numbers
- Customer Service (US and Canada): 1-800-843-2446
- Customer Service (International): 00-1-801-559-3816
- Overstock Corporate: 1-801-947-3100
Mailing Address
Overstock.com
6350 South 3000 East
Salt Lake City, Utah 84121
Official Website
The official website for Overstock is packed with deep discounts and tons of customer support and corporate contact information. You can visit Overstock at http://www.overstock.com.
You can also contact Overstock on Facebook and Twitter. Your communication is not made public unless the company wants to share – for instance, you send a compliment.
Customer Service Email
There is a customer service contact page, but you have to sign up for an Overstock.com account to access that page. The contact page is located at https://help.overstock.com/app/ask. When we logged out of our account we were able to access this contact page without signing in. We sent a contact email asking how long a customer has to return an item to judge just how fast customer service emails are read and returned. The customer service department promises a 24 hour response time.
Our Experience
The customer service department for Overstock is answered by a brief automated message, but you are not asked to press any buttons unless you wish to change the language from English to Spanish. The customer representative answered the call in less than 30 seconds, which is the exact amount of time listed on the Overstock website. We asked the friendly representative if Overstock orders could be paid for with a personal check and he kindly told us no, but advised us we could use a check card from our bank.
(13 votes, average: 2.08 out of 5)
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Customer service experience is great with Overstock. This is my first return question but representative answered it fairly and knowledgeably. In the meantime, I love overstock and go to this website whenever I am looking for clothing or something for my home. Representatives are courteous, professional and friendly. Thanks Overstock. I love shopping on overstock.
Your ad is very anoying because it constantly moves! Also it is in a place that I use a lot. PLEASE REMOVE IT. Thank you very much!
Have sent 2 e-mails to overstock to say that a fax copier I purchased does not work ? how to fix it or return it. Sad to say that both my e-emails have been ignored, all I get is adverts to buy more products, but I am not so stupid, would appreciate it if you could either help me to get it to work or tell me how to return it to overstock.
I receive the fax/copier put it together as directed switched on the powe and it keeps reading that theres a paper jam which is impossible as it has never been used, and no paper has ever been in it. I”ve gone through the motions of what you do when there is a paper jam hoping this would clear it but it still does not s I need help
Just ordered my first item from Overstock a king bed memory foam pad 4.5″ thick Cal. King. Look luxerous in picture. Hope it meets all my expectations of a luxory pad and mattress? Rather expensice $189.99. If it makes my mattress like new it will be worth it.
I have my current one for almost 10 years now. Maybe the pad will save my mattress for another few years.
I am very unhappy with my recent order and I will be eturning it as soon as I get a return label. It was not the correct fit and it was queen and it costed $109.00. Please refund my card as soon as you receive your merchandise.
Do you no longer carry the vintage paisley shower curtain
When Overstock is good, they are very good. Buy when they are bad it is horrendous. I ordered a bedroom set on 9/16 It arrived on 10/3 and it was damaged. I called Overstock and advised them of this. Alex, a customer service representative requested copies of the damage and immediately put in a request for a replacement. This arrived on 10/16. The footboard was again broken. I immediately called Overstock and advised them. I was told that a replacement order would be placed for the broken footboard and I would be contacted within one to two days. After receiving no response I again called on 10/18 and was told that they would contact the warehouse to verify replacement of the footboard and they would get back to me at the end of the day. No one did. I called today and was told that the warehouse was awaiting proof of delivery which they just received and the footboard would be shipped out at the end of the week. In the original call no one advised that verification of delivery was required. There was still no certainty of this being done because the representative said there were things to be done on the back end to expedite the shipping of this footboard. It seems to me that it was easier to get a replacement of the entire bed that just the footboard. They make promises that they will get back in touch with you, but unless you keep calling or sending emails, which does not achieve much, then no one gets in touch with you. Overstock makes all these grandiose claims of how great their customer service is, but it only works when things are easy and there is basically not a problem. If they just have to answer a question, then that is fine. But if they have to correct a problem, then they are lost. I had also asked for information as to how to return the broken part. No mention has been made of this, so I guess I will have to call again to get that information. I am waiting with bated breath to see if this issue is finally resolved.
my addin recliner,#120837771, purchased 1/31/13 for my 90 year old husband is splitting on arm rest. very disappointed. we have handeled it with great care and respect. what can you do for us???? $191.37
Overstock has re-joined ALEC, so I will no longer be shopping here.
I ordered 2 necklaces for my wife and I received 1 but the 2nd never came.I checked the tracking of it and it says it was shipped and received but I have not received it.It upsets me after spending 100 or so dollars with plans on spending more but if I’m not going to receive some of the items I might as well spend my money else where. If it cost a little more than so be it, at least I receive it.
I ordered a product on 2/13/15 and on Overstocks website its says 3-5 business days for shipping. Today is the 20th so I called them and attempted to cancel. I was advised they would contact the shipper and they have another 2 business days to respond, but whenever its finally shipped I have to pay $46.00 to return. The retailer shipped the product, but Overstock doesn’t hold their carriers responsible for delays, unfortunately they have decided its the customer who has to pay for delayed shipping.
you should upgrade the shipment of my new order of cargo shorts to the fastest shipping at no charge to me because you screwed up my first order if you want me to remain a customer
I called about a item and I was told everyone is in meeting EVERYONE no more OS.com
I would like to tell you how great your workers are with their customers. I ordered a cabinet and one of the pieces was missing.
I am sorry to say but I don’t remember the ladies name but she sent me an e-mail every day to tell me they are looking for it and then they finally got it. Then I ordered a coleman blow up bed and I was sent two. So she made sure a got credit for one of the two.
Your workers are great and I hope you have wonderful people working for you.
If you can support same sex marriage as a business policy then as a customer I can announce to you that I will no longer consider your company as a materials source. I am taking my business to a politically neutral organization. Liberal thought and action has all but destroyed the economy of this country. You are part of the problem and not part of the solution. Adios
When I called Overstock about the missing parts that did not come with my order, they were quie helpful.
Because of the graciousness and the customer friendliness of the staff that I have dealt with, I will always ,
be a customer of Overstock. Com
Thanks.
I was informed on line that my password had changed. It was not changed by me. Nor did I inform ANYONE to change my info. NO ONE. Money is missing from my credit account. And I have not ordered any items. Since September. I had to cancel the visa debit ending in 5438. Anyone still using it, is using it WITHOUT MY PERMISSION. If anyone other than Karen is using anything of mine, he/she is doing it illegally. And I want my old password back. No one had they authority. Would not give anyone authority to go into my account. Also, the last shipment I’d being sent to wrong address. Saw message on line about N.Carolina, a storm and a delay in my item I called FedEx approx. First of Oct. to inform them that my shipment should be delivered to the phoenix address not Washington state. My address is 2150 E Broadway rd. Phx,AZ 85040 not 7238 interlaaken Dr.sw
Lakewood,WA.99499
Also , i need to change my info. I see Enola’s name a lot. I trusted her with my info. And the visa debit card has been cancelled. The one ending 5438. If it is used, it is NOT me.
I received a Overstock Credit card in the mail with my address on it, but not my name. The name on the card is Matthew Kelly. I tried to get through the automated system to report this but could not get in because you automated system does not understand I am trying to report something that is not correct. I would like to know if this is an error or someone trying to use me to get credit. Please respond to the above email address and let me know what is going on.
I requested a return label be emailed to me and when I received the email the return label would not display. I need to return a rug that is the wrong size ! Incident 1600212-013151 thanks loni Hahn ordered on 2/8/16
I would like to stay connected but your company sends TOOOOOO! ! many ad’s Just today I’ve received OVER (6) e-mails THE SAME E_MAIL again I would like to do business with your company BUT! ! ! your marketing department needs to know when ENOUGH IS ENOUGH. Too many ad’s my friend BIG TURN-OFF maybe once a week okay.
thank you for your understanding in this matter.
Rich Lake
I was on the phone 5times for over 30minutes, no one came to the phone, i was on hold forever all to be disconnected each time, what kind of customer service is this?
I will never buy anything from overstock.com again horrible chemical smelling mattress and super and stiff…
I tried to call customer service and was transferred to an agent, agent would not respond, I could hear background noise and typing. Stated “hello” again and again for up to a minute. No one would respond. Great. Hung up and called back. 2nd operator was keeping uninformed and did not ask questions. It was clear that I had an order which I provided him the order number and he was rather aloof. Order shipped on March 1 and we have not had any status until I called today and sent in mail inquiry that it is still in transit. One week. Poor communication and agents are not skilled with problem resolution.
Hi,
Wanted to know if you have a quick second to chat about a few insights I had on contactcustomerservicenow.com? There’s a few approaches that could be implemented to lift traffic/sales substantially.
What if I had a few of my partners quickly give you a ring to show you how we?ve increased traffic to our existing clients by as much as 2x over several months? (As well as a detailed audit for contactcustomerservicenow.com)
If more sales/visitors is what you?d like, just let me know with an ideal time and phone number to reach you.
Elle P.
I purchased A Sizzix Big Kick yesterday order # 195873059 and forgot to put the coupon code when I checked out. It was my first purchase and I didn’t realize I didn’t put the coupon code on my purchase until I got a reminder email that I had been looking at something. I signed up for email and it was my first purchase. Can I still get the discount?
Thank you
Called to report my item arriving damaged. It is ovipositor that UPS did their best to deliver. Problem was they destroyed the original box cut out the labels and put what they could find of my purchase in anew box that they pasted the old labels on to. Overstock customer service “Oscar” was professional and helpful. Thank you.
Hi,
Curious to know if your company could use help answering incoming calls during and/or after hours.
Our company offers Inbound Answering/Call Center services: Our agents are capable of assisting your customers as if it was you or your team on the phone. We can perform anything from Customer Service, Inbound Sales, Virtual Receptionist
The voicemail service does not allow me to speak with a customer service rep. There is a rug that I would like to buy. It is brown and beige and code # is 14805900. Price is shown as 57.00 and I clicked on to get the 15% coupon, but when I check out, it is coming to over $100 – forgot exact amount. The rug is for my foyer and size is like 3 ft x 5 ft. I have stopped because I don’t know what is included in that amount. when I press “zero”, the voicemail just takes me back to the top. Is there a human that I can speak with.
Hi there,
Curious to know if your company could use help answering incoming calls during and/or after hours.
Our company offers expertly-managed Call Center services where we deliver anything from Sales (inbound), Customer/Technical Support, Customer Service, Scheduling, Live Answering, Virtual Receptionist services
I have tried to place an order. You insisted that I submit a credit card number for a car that I have discontinued. You did not give me a way to change to my current card. You sent me a 4 digit number of 4582 but I do not want to go through the process of filling out my information again. In the beginning you had me refill the information over and over again. That is a lot of work. You certainly do not make it easy for a customer to order an item. That is not good business practice.
I like Overstock and their customer service representatives are very nice. My only disappointed is they cannot fix certain issues. I ordered a new phone and the item was shipped to the wrong address. I never put this address in my profile. I know no one in this state, and have never lived in this state (address) and in placing the order the box for is shipping same as billing was checked. I contacted the third party who said that this address was the one that came with the order and that I needed to talk to Overstock. So far three phone calls and no results. I really hope the come through or I’m out $180.
Hi,
Wanted to see if youd be open to lowering the cost of your Companys phone system, while also upgrading the features.
My company can help you build a custom Business Phone/VOIP system that meets your needs, while also reducing costs by up to 36%.
Does this interest you? Just respond back with the (rough) number of lines youd need, and my agents will quickly follow up with competitive quotes.
Best Regards,
Zoe A.
On August 13, 2013, I purchased the BLACK BONDED LEATHER / MATCH SOFA from Overstock.com for $902.99. Unfortunately, the quality of your product is very poor. Your product has not performed well because of the poor material (so-called “leather”) and poor sewing. The armrest stitching came out and ripped the seams. This can’t be repaired. The bonded leather material started to peel and flake, revealing the off white fiber or paper backer. Since the sofa is cracking and flaking in several areas, it is impossible to repair.
As previous stated the sofa is located in my living room. I have no children or pets and I don’t entertain. I barely got four years out of what I would consider 15-year furniture. As you can see from the requested pictures, these defects are not from uses, but from your bonded leather furniture/manufacture defect. The sofa was showing signs of peeling within one-two years of purchased.
Overstock.com told me to contact Monarch Specialties Inc. because I am requesting a full refund.
Monarch Specialities Inc and Overstock.com are not talking responsibility for selling fake leather. The description for the sofa stated durable.
Companies are responsible for making sure the goods and services they offer and sell to consumers are accurately described. Omissions of important information is against the law. Information should be given in a timely manner to help consumers to make an informed choice.
Hi,
Just a quick note: Its Noelle, Im with Your VOIP choice, we help companies reduce costs on their Business Phone/VOIP Systems by bringing them up to 4-5 options from different suppliers.
Through relationships with leading VOIP suppliers, weve helped companies slash their costs by up to 41% by eliminating costly/unnecessary features highlighting the ones that matter.
If a VOIP/Business Phone quote is what youd like, reply back here, and my agents will get in touch with you shortly with the most competitive price quotes.
Thanks,
Noelle B.
Hi,
How are you?
I happened to be on contactcustomerservicenow.com, and felt the need to drop you a line: I see us working together with you to drive a lot more traffic/leads from this site every month.
Theres some partners I work with that have a ton of experience, and a strong handle on your line of work. They can show you how theyve boosted fresh inquiries to numerous sites by as much as 120%.
Would it be OK for them to give you a call tomorrow?
Griffin
Turn around and RUN AS FAST AS YOU CAN. I’ve been trying to get a return label for a PAIR OF SHOES for over two weeks. I’m doubtful they are going to ever send one. Pretty simple request…. I bought a pair of shoes and asked to be emailed a return label. “We don’t do it that way. We have to send one in the mail.” WHAT? In the mail. Here’s the best part… It could take two weeks. WHAT? Today I’m going to file a complain with American Express and stop my payment. Secondly, I’m going to file a complaint with the Better Business Bureau. This company is destined for failure.
Well we received our BBQ tent and the box was partly open at one end and taped and re-taped at the other.. one of the uprights was missing and i believe the item was a returned repackaged and resent. when I called to request a replacement, the item was out of stock. This was the first time I ordered from Overstock.com and I was sent a piece of garbage.. Not really a great start with my online ordering
Hi,
How is your day?
Would you have a brief moment to chat about some approaches where my I think we can work together to produce extra calls/leads to contactcustomerservicenow.com?
Curious: Would it be OK to have myspecialists briefly give you a call to talk about what I mean?
If extra traffic/inquiroes from contactcustomerservicenow.com sounds good, I just need you to respond back here, and well get in touch.
Reese B.
Called this am about a pair of rain boots I purchased last Nov 17,2017 and they said they could not help me.I was very disappointed I have not wore these very much and they are leaking in one of the seams on both boots same area.I was so hoping to have this matter taken care of. Now I see they are cheaper than what I paid also.I will not be shopping there again if this is how their products are. $45.00 for WET FEET THANK—YOU!!!!!
Very disappointed for not having my problem taken care of this am .
Hey,
Just a quick thought: I think theres some areas I can help contactcustomerservicenow.com develop more exposure/leads, by implementing a few slight (but significant strategy shifts
Theres several talented analysts I work with: Would it be OK for them to give you a quick call at your phone ? Well even shoot you over a detailed analysis (on me) when were wrapped up
Just let me know the best time to have my team get in touch
Zoe