Contacting Overstock Customer Service Center
Overstock is a bargain retail website that offers reduced prices on everything from furniture to mattresses, clothing to baby items. There are few items not available for sale on Overstock. The big pull for consumers is the set shipping price. No matter what you order the shipping price is always a set price, usually $2.95. There are times when the price is lower.
Customer service is a huge deal for Overstock, according to the customer service page and bragging words about winning the 2008 User’s Choice Awards for Customer Relationship Management Excellence.
If you need to talk to Overstock customer service, you can call, email or chat. There is a mailing address for formal communication that is not time sensitive. Customer service hours are 8 A.M. to 1 A.M. Monday to Friday. On weekends you can reach customer service from 9 A.M. to 10 P.M. All call center hours are based on EST.
Phone Contact Numbers
- Customer Service (US and Canada): 1-800-843-2446
- Customer Service (International): 00-1-801-559-3816
- Overstock Corporate: 1-801-947-3100
6350 South 3000 East
Salt Lake City, Utah 84121
Customer Service Email
There is a customer service contact page, but you have to sign up for an Overstock.com account to access that page. The contact page is located at https://help.overstock.com/app/ask. When we logged out of our account we were able to access this contact page without signing in. We sent a contact email asking how long a customer has to return an item to judge just how fast customer service emails are read and returned. The customer service department promises a 24 hour response time.
The customer service department for Overstock is answered by a brief automated message, but you are not asked to press any buttons unless you wish to change the language from English to Spanish. The customer representative answered the call in less than 30 seconds, which is the exact amount of time listed on the Overstock website. We asked the friendly representative if Overstock orders could be paid for with a personal check and he kindly told us no, but advised us we could use a check card from our bank.