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Contact Overstock Customer Service

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Contacting Overstock Customer Service Center

Overstock is a bargain retail website that offers reduced prices on everything from furniture to mattresses, clothing to baby items. There are few items not available for sale on Overstock. The big pull for consumers is the set shipping price. No matter what you order the shipping price is always a set price, usually $2.95. There are times when the price is lower.

Customer service is a huge deal for Overstock, according to the customer service page and bragging words about winning the 2008 User’s Choice Awards for Customer Relationship Management Excellence.

Contact Info

If you need to talk to Overstock customer service, you can call, email or chat. There is a mailing address for formal communication that is not time sensitive. Customer service hours are 8 A.M. to 1 A.M. Monday to Friday. On weekends you can reach customer service from 9 A.M. to 10 P.M. All call center hours are based on EST.

Phone Contact Numbers

  • Customer Service (US and Canada): 1-800-843-2446
  • Customer Service (International): 00-1-801-559-3816
  • Overstock Corporate: 1-801-947-3100

Mailing Address

Overstock.com
6350 South 3000 East
Salt Lake City, Utah 84121

Official Website

The official website for Overstock is packed with deep discounts and tons of customer support and corporate contact information. You can visit Overstock at http://www.overstock.com.

You can also contact Overstock on Facebook and Twitter. Your communication is not made public unless the company wants to share – for instance, you send a compliment.

Customer Service Email

There is a customer service contact page, but you have to sign up for an Overstock.com account to access that page. The contact page is located at https://help.overstock.com/app/ask. When we logged out of our account we were able to access this contact page without signing in. We sent a contact email asking how long a customer has to return an item to judge just how fast customer service emails are read and returned. The customer service department promises a 24 hour response time.

Our Experience

The customer service department for Overstock is answered by a brief automated message, but you are not asked to press any buttons unless you wish to change the language from English to Spanish. The customer representative answered the call in less than 30 seconds, which is the exact amount of time listed on the Overstock website. We asked the friendly representative if Overstock orders could be paid for with a personal check and he kindly told us no, but advised us we could use a check card from our bank.

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Rating: 2.0/5 (8 votes cast)
Contact Overstock Customer Service, 2.0 out of 5 based on 8 ratings
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4 Comments on “Contact Overstock Customer Service
  1. Customer service experience is great with Overstock. This is my first return question but representative answered it fairly and knowledgeably. In the meantime, I love overstock and go to this website whenever I am looking for clothing or something for my home. Representatives are courteous, professional and friendly. Thanks Overstock. I love shopping on overstock.

  2. Your ad is very anoying because it constantly moves! Also it is in a place that I use a lot. PLEASE REMOVE IT. Thank you very much!

  3. Have sent 2 e-mails to overstock to say that a fax copier I purchased does not work ? how to fix it or return it. Sad to say that both my e-emails have been ignored, all I get is adverts to buy more products, but I am not so stupid, would appreciate it if you could either help me to get it to work or tell me how to return it to overstock.
    I receive the fax/copier put it together as directed switched on the powe and it keeps reading that theres a paper jam which is impossible as it has never been used, and no paper has ever been in it. I”ve gone through the motions of what you do when there is a paper jam hoping this would clear it but it still does not s I need help

  4. Just ordered my first item from Overstock a king bed memory foam pad 4.5″ thick Cal. King. Look luxerous in picture. Hope it meets all my expectations of a luxory pad and mattress? Rather expensice $189.99. If it makes my mattress like new it will be worth it.

    I have my current one for almost 10 years now. Maybe the pad will save my mattress for another few years.

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