Contact Overstock Customer Service

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Contacting Overstock Customer Service Center

Overstock is a bargain retail website that offers reduced prices on everything from furniture to mattresses, clothing to baby items. There are few items not available for sale on Overstock. The big pull for consumers is the set shipping price. No matter what you order the shipping price is always a set price, usually $2.95. There are times when the price is lower.

Customer service is a huge deal for Overstock, according to the customer service page and bragging words about winning the 2008 User’s Choice Awards for Customer Relationship Management Excellence.

Contact Info

If you need to talk to Overstock customer service, you can call, email or chat. There is a mailing address for formal communication that is not time sensitive. Customer service hours are 8 A.M. to 1 A.M. Monday to Friday. On weekends you can reach customer service from 9 A.M. to 10 P.M. All call center hours are based on EST.

Phone Contact Numbers

  • Customer Service (US and Canada): 1-800-843-2446
  • Customer Service (International): 00-1-801-559-3816
  • Overstock Corporate: 1-801-947-3100

Mailing Address

6350 South 3000 East
Salt Lake City, Utah 84121

Official Website

The official website for Overstock is packed with deep discounts and tons of customer support and corporate contact information. You can visit Overstock at http://www.overstock.com.

You can also contact Overstock on Facebook and Twitter. Your communication is not made public unless the company wants to share – for instance, you send a compliment.

Customer Service Email

There is a customer service contact page, but you have to sign up for an Overstock.com account to access that page. The contact page is located at https://help.overstock.com/app/ask. When we logged out of our account we were able to access this contact page without signing in. We sent a contact email asking how long a customer has to return an item to judge just how fast customer service emails are read and returned. The customer service department promises a 24 hour response time.

Our Experience

The customer service department for Overstock is answered by a brief automated message, but you are not asked to press any buttons unless you wish to change the language from English to Spanish. The customer representative answered the call in less than 30 seconds, which is the exact amount of time listed on the Overstock website. We asked the friendly representative if Overstock orders could be paid for with a personal check and he kindly told us no, but advised us we could use a check card from our bank.

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Rating: 2.3/5 (9 votes cast)
Contact Overstock Customer Service, 2.3 out of 5 based on 9 ratings
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9 Comments on “Contact Overstock Customer Service
  1. Customer service experience is great with Overstock. This is my first return question but representative answered it fairly and knowledgeably. In the meantime, I love overstock and go to this website whenever I am looking for clothing or something for my home. Representatives are courteous, professional and friendly. Thanks Overstock. I love shopping on overstock.

  2. Your ad is very anoying because it constantly moves! Also it is in a place that I use a lot. PLEASE REMOVE IT. Thank you very much!

  3. Have sent 2 e-mails to overstock to say that a fax copier I purchased does not work ? how to fix it or return it. Sad to say that both my e-emails have been ignored, all I get is adverts to buy more products, but I am not so stupid, would appreciate it if you could either help me to get it to work or tell me how to return it to overstock.
    I receive the fax/copier put it together as directed switched on the powe and it keeps reading that theres a paper jam which is impossible as it has never been used, and no paper has ever been in it. I”ve gone through the motions of what you do when there is a paper jam hoping this would clear it but it still does not s I need help

  4. Just ordered my first item from Overstock a king bed memory foam pad 4.5″ thick Cal. King. Look luxerous in picture. Hope it meets all my expectations of a luxory pad and mattress? Rather expensice $189.99. If it makes my mattress like new it will be worth it.

    I have my current one for almost 10 years now. Maybe the pad will save my mattress for another few years.

  5. I am very unhappy with my recent order and I will be eturning it as soon as I get a return label. It was not the correct fit and it was queen and it costed $109.00. Please refund my card as soon as you receive your merchandise.

  6. When Overstock is good, they are very good. Buy when they are bad it is horrendous. I ordered a bedroom set on 9/16 It arrived on 10/3 and it was damaged. I called Overstock and advised them of this. Alex, a customer service representative requested copies of the damage and immediately put in a request for a replacement. This arrived on 10/16. The footboard was again broken. I immediately called Overstock and advised them. I was told that a replacement order would be placed for the broken footboard and I would be contacted within one to two days. After receiving no response I again called on 10/18 and was told that they would contact the warehouse to verify replacement of the footboard and they would get back to me at the end of the day. No one did. I called today and was told that the warehouse was awaiting proof of delivery which they just received and the footboard would be shipped out at the end of the week. In the original call no one advised that verification of delivery was required. There was still no certainty of this being done because the representative said there were things to be done on the back end to expedite the shipping of this footboard. It seems to me that it was easier to get a replacement of the entire bed that just the footboard. They make promises that they will get back in touch with you, but unless you keep calling or sending emails, which does not achieve much, then no one gets in touch with you. Overstock makes all these grandiose claims of how great their customer service is, but it only works when things are easy and there is basically not a problem. If they just have to answer a question, then that is fine. But if they have to correct a problem, then they are lost. I had also asked for information as to how to return the broken part. No mention has been made of this, so I guess I will have to call again to get that information. I am waiting with bated breath to see if this issue is finally resolved.

  7. my addin recliner,#120837771, purchased 1/31/13 for my 90 year old husband is splitting on arm rest. very disappointed. we have handeled it with great care and respect. what can you do for us???? $191.37

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