Contacting Oreck Customer Service Center
Oreck is a cleaning company that most people recognize as the company behind the famous Oreck vacuum commercials many years ago. The Oreck spokesman in the commercials was none other than the creator of the company. Today Oreck is a bit more mainstream with fewer cheesy commercials and a wider array of products.
Phone Contact Numbers
Oreck customer service lines are open from 8 AM to 5 PM (CT) Monday to Friday. Representatives are trained to handle customer service issues, but they are not trained in Oreck repair.
- Customer Service: 1-800-989-3535
If you want to order a product from the Oreck website, you can call from 7 AM to 5 PM (CT) Monday to Friday or 7 AM to 3:30 PM (CT) Saturday and Sunday. As is the case with many other companies, Oreck offers extended sales hours, but limited customer service.
- Sales: 1-800-219-2044
The customer service team for Oreck is located in Tennessee. You can address your letter to Oreck customer service to:
Oreck CorporationAttn: Customer Service1400 Salem RdCookeville, TN 38506
Everything from the Oreck history to information on how to open an Oreck store in your area is available on the official website at http://www.oreck.com/. This site provides customers with a shopping page and a customer service page all in one location. To find customer service contact information visit the Contact Us link at the bottom of the page under Customer Service.
Customer Service Email
It’s kind of easy to miss, but the email link is on the contact page right next to the customer service phone number. The email link is for a standard email address. You can contact Oreck customer service at firstname.lastname@example.org. If you’re writing about a billing issue with your credit card, debit card or bank account it is not safe to send detailed account information via email.
Although we had to wait, we encountered a message from the founder repeatedly stating our business was appreciated and please stay on the line. The wait time was minimal; three (3) minutes to be exact. When the call finally connected to the customer service department, the first thing the agent did was apologize for the wait and the lack of caring from the customer service department. We definitely didn’t expect this, but it was a warm welcome.
We asked the agent from information relating to exchanging and repairing a product after the warranty date. The agent explained these are two separate entities. After the warranty is expired, customers cannot exchange and item, although after the warranty has expired, customers can still send the product out for repair, if the customers have the required paperwork associated with the product. The agent provided honest answers to our questions. Want to share your story? Share them below.