olive-garden

Contact Olive Garden Customer Service

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Contacting Olive Garden Customer Service Center

Olive Garden is the casual dining arm of parent company Darden, owner of Red Lobster and LongHorn Steakhouse. The restaurant chain has more than 750 locations both in the United States and internationally. With a reach exceeding the millions, it is critical for the company to engage the customer and enhance the customer service experience. Customers seeking out the customer care department have the ability to connect using social media, email, traditional mail and phone.

Contact Info:

Phone Contact Numbers

  • Customer service: 1-800-331-2729
  • Media: 1-312-220-3535
  • Corporate headquarters: 1-407-245-4000
  • Gift card inquiries: 1-877-579-8439
  • Gift card: 1-800-248-4935
  • Gift card (Canada): 1-888-888-3341

Mailing Address

Olive GardenP.O. Box 695017Orlando, FL 32869

Darden1000 Darden Center DriveOrlando, Florida, 32837

Official Website

Visit the official Olive Garden website http://www.olivegarden.com/ to learn about what the company does to better the community and the diverse customer base. The website also features a look into signature menu items and the recipes. In the event you are located near a participating “To-Go”, you have the ability to place orders online. For additional information relating to applicable products and services, we suggest reviewing the Olive Garden FAQs.

Customer Service Email

Go to https://www.olivegarden.com/Secure/Connect/?schemeredirect=true if you want to send a message to the customer service department. Customers can send a message relating to questions, compliments or complaints. We sent a message asking for the hours of the customer service department. We received an immediate automated response stating a customer service representative would answer our concern within 3 business days. Customers can also contact the customer service department on the Facebook page or the Twitter page .

Our Experience

After waiting approximately 4 minutes on hold, we were able to speak with a customer service representative. We asked if the company could provide us with a list of foods that were allergen free, based upon the top eight allergens. We would have liked to say the agent could have provided us with this important information, but they could not. The only information relating to food allergens which was available was pertaining to gluten allergies.

This is not how we expected our conversation to transpire. We want to know if you had a better experience. Share your story with us.

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Rate your customer service experience:
Rating: 2.1/5 (8 votes cast)
Contact Olive Garden Customer Service, 2.1 out of 5 based on 8 ratings
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65 Comments on “Contact Olive Garden Customer Service
  1. GREAT DINNIG OUT EXPERIANCE.ESPECIALLY WHEN DINNIG THE RESTURANT @ 223 LOUDON RD.CONCORD N.H.03301.WE HAVE BEEN THERE MANY TIMES AND THE STAFF IS ALWAYS PLEASANT .THEY HAVE A GREAT GENERAL MANAGER DAN CARIGNAN !!!!!!!!!!!!
    THANK YOU

  2. i went to the centereach store with my family it was my grandaughter 11 birthday we go the a lot but after this time maybe a change we ask to have a little birthday song candel on a cake they said olicve gardens policy they no longer do it because it disruped an older couples diner my grandaughter was so upset becaus she seen them do it many times

  3. When entering the Olive Garden in Waco, Texas I was met by the manager. She informed me she would let me in despite the shirt I was wearing supporting a college team that was not to her liking. My friend and I laughed it off but when I started to leave this same manager crossed her hands in front of in an “X” fashion as if to make her point that I was less than welcome at her Olive Garden. Luckily I am moving from Waco and will not have to deal with this unprofessional manager. Just a hint to everyone else, make sure you know which college shirt to wear so that the manager will not make you feel uncomfortable.

  4. Sorry to say we had the very worst dining expectancie at the Brandon Florida location last night. We needed a table for eight which we were seated very fast. We were celebrating the birthday of our friend Mary. When we got seated we informed our server we had a birthday cake. It was still in the car until we made plans as to if it could be served. Our server told me that if I brought it in it could be kept in the cooler. As I was entering with the cake the greeter approached me and said he would take care

  5. I frequent the Olive Garden in Henderson, NV regularly. Usually, I sit at the bar because of the excellent service, until last Friday. A young gentleman who served seemed like I was wasting his time by sitting there and ignored me. Luckily another young lady took time to refill my drinks and saw that I wasn’t getting the attention I needed. Maybe have a talk about the attitudes your employees have or I might not come back. Thank you.

    Chris K

  6. Horrible management! We called ahead to let the store know of a party of 14 coming in. They said they did not take reservations, and when we arrived we were told they would try to work us in. 10 minutes later a party of 24 arrived and they were seated ahead us. Clearly they had reserved tables. Dinner took 2 hours because the party that came in after us ordered first and we had to wait for their food to come up before ours was done. This is the 3rd time this has happened to us with a party of over 10. I really don’t know why we keep going back to your restaurant.

  7. Went to olive garden on sat we waited 2 hours for our meal we had our appetizers salad and waited forever finally the waitress got the manager and he went to the kitchen finally got our food and out of 6 of us 3 got Luke warm the manager said it came right up well it wasn’t hot at all we were very dissatisfied probably won’t go back

  8. My family visit our Olive Garden frequently and were very disappointed to see that the Shrimp Mezzaluna dish was no longer on the lunch or dinner menu. The waitress was really nice and offered to check with the cook to see if they could prepare something that would be similar but they said no. This entree was delicious. I hope that you will reconsider removing this item from the menu.

  9. Could anybody help me? I am sorry, I am the hotel-managment school student. I am writing report about Olive Garden. cause I am real fan of them. Does anybody know their Quality statement and Quality program? Thanks in advance

  10. On 1/12/2014 at Olive Garden in Sebring,Fl we had a party of 5 we were seated in the middle section of restaurant at a long table we waited 15 minutes for anyone to acknowledge us,the waiter that waited on us said it wasnt his section.We ordered drinks 3 waters one beer and a hot tea which took another 5 minutes to get.The waiter poured my tea which went all over table and me.We ordered 4 soup and salads and one kids ravioli.We stated we would like 2 salads one with onions and one without only got one with onions till we asked again 5 minutes later about our other salad. A girl brought a tray of soups a good 10 minutes later which were wrong but we were hungry and just wanted to get done. It wasnt even 2 minutes later here comes our waiter with a tray of soups it was like a three ring circus. We were never asked if we wanted more soup or salad we had so much confession at our table it was ridiculous.For all this we were asked by our waiter finally if we would like a free beverage or dessert and he kept apologizing. For all our agravation meal should have been free. It cost us $61.65 worst service ever and soups lukewarm.We were going to complain to manager but he was at table next to us were customers had there entree’s packed to go because of such bad service we just left and wont be back.

  11. We went to the Olive Garden in Owasso, OK on Sunday night and found them to be very busy. When we got to our table we were greeted by Dylan, our server. While waiting for our food to arrive, Dylan came by and apologized for the wait (we had yet to notice but we appreciated him being aware of it). We got our food and I took a bite of mine and immediately did not like it. It was just not at all what I was expecting. Then my husband had a problem with his entree and he ended up not eating that either. However, we were very pleased with how Dylan handled everything! He was kind, apologetic and resolved both situations quickly. We asked to speak to a manager. We wanted to tell him that although we had some food issues the service was great. We found ourselves equally impressed with JP, the manager. Everything was super busy so things happen but this location obviously understands that the guest service can make or break an experience. Even with the problems we had (a one time thing, I’m sure), we WILL be back and we WILL ask for Dylan! Thank you Dylan and JP!

  12. My family and I went out to eat and was very upset over the service. It took a long time for our food to arrive after ordering 20 min we were stuck in a corner and forgotten about while other guest around us had their server check on them frequently and we did not , The soup that was ordered never came and when we told the server that finally brought some of our food out that had been ordered they said they would bring it …still never came we never got a refill on bread sticks and only our child got a refill on drinks and we the adults did not. It was one of the most awful experience that we have received from your establishment. The sampler dish we ordered some of it was cold and part was dripping in grease. This was not worth the money we paid on this visit and we are very disgusted with the entire service.

  13. I usually never write a comment about your food because I’ve always enjoyed it! We took my sister out for her birthday at the Olive Garden in Plymouth,Ma. There was 6 of us and we were so looking forward to our meal. 3 people ordered the apricot chicken, I ordered the chicken Parmesan and the other 2 ordered lasagna. What a disappointment as the chicken on all the meals was dry, the minestrone was very salty and the salad was not good. We usually give gift certificates to the Olive Garden, but never again! We have patronized your establishment for many years!! How sad that we can’t go there anymore. I don’t know if you will respond to this comment, but you better change or you will lose a lot of customers. I will say the staff were very polite. We didn’t complain, because we had to leave and go to a party. I’ll be waiting for a reply.

  14. I have eaten in your restaurants in Texas, Ohio, Washington and several other states and am so disappointed that you have changed on particular menu item

    The Parmesan Crusted Tilapia with Angel Hair Pasta and Garlic Sauce was to die for. I would always order an extra to take home for the next day.

    My last visits to Olive Garden was in Austin, TX and then in Modesto, CA. I ordered the above and to my disappointment see that you have changed the pasta to roasted asparagus. It just isn’t the same. It’s a terrible combination.

    Please change it back.

  15. We went to the Lawton, ok. Branch. Valentine’s day lunch got seats very quickly. Great waitress, I don’t have a degree in restaurant anything, lol but I know great service. But the meal I ordered was/is on it’s way out? Oh crap you don’t say the braised beef meal is out. Wow but steaks and hot wings will be on the menu. So should we expect to see dozens of flat screens hung around and beer specials through the week. Well count us out see this is why we don’t go to sports bars but I guess you folks want a sport bar? You have a classy upscale restaurant herwhen gym bring it down?

  16. We went to the Olive Garden in Baytown, Tx last week and had the worst dinner ever. Ordered the salad, pizza, and lasagna. When our salads came out we asked for our bread sticks and we’re told they were baking and would be right out. We asked 3 times,finished out salads and they finally came with our meal. Our pizza and lasagna was cold. I mean cold not just kinda warm, it was actually cold like it had not been heated at all. The server said sorry, took it back and heated. We ate our 3 bread sticks (that’s 1 1/2 each) , lasagna, and I took my soggy pizza home. I asked for the manager but by then we had been there for nearly an hour and the manager never came so just paid the check and left. We have always enjoyed the food at the Olive Garden but this was terrible, both the food and service attitude sucked.

  17. I visited Olive Garden at Hamilton Town Center, Noblesville last week.
    I want to say I will be back! The food was great, salad was chilled and dinner was hot. The best part of dinner was our waitress Telisa WOW what a delite full person! She made sure our salad was refilled, our dinners were hot and our drinks were full. It made our evening out a very deliteful one. I hope you keep this young lady, we are going to go back soon and I will ask to be seated at one of her tables. I know I will get the best service there.
    Keep up the great job of quality people on your wait staff.
    Karen C.

  18. My wife love your restaurant but lately she has been having very bad dining experiences! I couldn’t believe it when she started she wasn’t ever going back to Oliver Garden! She had a beer strict diet due to health issues. Her system can’t take a lot of different seasonings and when she began eating at Olive Garden she was excited because it didn’t make her sick but now the service make her sick so she doesn’t want tho eat there. I just wanted someone to know that customer service need to be addressed and when someone request an appetizer as entree make sure it’s HOT! Also when they take home a dinner they would like what they ordered to be just that not someone else order and when you call back dint say you should have addressed that before you left when you think your server would at least make sure she had the correct meal!

  19. Olive Garden in Rohnert park,calif. The service was great and the waitress was very good but the food was very salty and this is not the first time, there is just too much salt in your food, I had to tell the waitress to clean the walls because the food spilled on them. I notice that the person cleaning the tables didn’t even move the salt-and-pepper shakers to clean the tables or clean the seats, we live about 100 miles from O garden And every time we go pickup supplies in Santa Rosa we usually stop by Olive Garden to eat, I think I’m done with O.G. We just might have to find another place to eat we are thing about the new casino.

  20. I haves tried twice to get on the survey and completed it only to be told it was timed out.Consider this fraud and will not go to your restaurant again. I was very happy to join the survey and then be told about the time out is an insult.

  21. My favorite appetizer is the spinach artichoke dip with the toasted bread and celery sticks. I would even order 2 togo just to eat with our home meal.
    I’m disappointed to hear it was off the menu. I love the food but now every time I go I get disappointed just because of the thought of having the spinach artichoke dip.
    It has now made me chase around town to find a great spinach artichoke dip so far I still wish Olive gardens was available

  22. I just wanted to write about if maybe you would bring back the “Marshmallow Martini”back. I really enjoy it every single time I go to Olive Garden.

  23. I FILED A COMPLAINT WHEN I DID THE CUSTOMER SURVEY OVER 10 DAYS AGO BUT HAVE NOT RECIEVED A RESPONSE. WE DINED AT OLIVE GARDEN O 6/27/14 FOR OUR WEDDING ANNIVERARY. THE WAITRESS WAS GREAT, BUT THE SHRIMP MEZZALUNA CAME OUT COLD AND VERY DRY. HUGE DISSAPOINTMENT SINCE THIS WAS MY WIFES FIRST CHOICE FOR DINNER TO CLEBRATE OUR 27TH WEDDING ANNIVERARY.WE AKED FOR MORE SAUCE TO COAT THE DISH BUT THAT CAME 10 MINUTES LATER. THE ENTREE WAS COMPLETELY COLD BY THEN. ALTHOUGH THERE WAS A MALE MANAGER STOPPING AT TABLES,ALTHOUGH WE COULD NOT GET HIS ATTENTION.WE ENJOY THE OLIVE GARDEN BUT WERE VERY DISATIFIED WITH THIS VISIT.STILL WAITNG FOR A RESPONSE FROM THE COMPLAINT I FILED WITH SURVEY.HOPE THIS GETS TO THE PROPER DEPT. FOR SOMEONE TO ADDRESS THIS ISSUE. WE ARE GOINT DINE IN PGH MILLS AGAIN ON 7/11/14, TO CELEBRATE OUR ANNIVERSARY AGAIN.HOPEFULLY IT WILL BE A BETTER DINING EXPERIENCE SINCE WE ARE TAKING OUR 4 IN LAWS TO CELEBRATE WITH US. THANK YOU.

  24. Saturday July 5th, we were looking to get some food, and a beer.
    My ex, her brother and I usually just do a cocktail, or maybe the bar at Longhorn, and let the server ‘handle’ us.
    This day my brother in law, he wanted Olive Garden.
    Now, I am a professional offshore chef, I am pretty spoiled out there, so I don’t do a lot of corporate restaurants, excepting the times I spend with these two individuals. Olive Garden had been off my list for years as a place I would eat (I am based in New Orleans, so you can understand, hell gas stations in Louisiana have GREAT food !), but followed them in, not expecting great food.
    Hell, I was wrong. Gotta give credit where it’s due.
    First, I should say that my ex was with a corporate chain for 25 years, received EVERY award possible, hit every number, and retired a successful, and very respected general manager. Her brother worked in food service, and I have 30 years in rest. mgmt, I have line cooked, trained hundreds as a corporate trainer, and started serving at seven as an oyster shucker. We are not hard to please, but we’ve been around the block.
    We were greeted kindly as we entered, and proceeded to the bar.
    The barkeep was friendly, dressed appropriate, and seemed to be kinda happy, though he had few guests in the bar area.
    He snapped us up beers quickly, poured them in frozen mugs and offered us time to check out the menu, being sure we were not already prepared to order an appetizer. Slick, I could tell he knew we were no nonsense, but his approach to the asking of our wanting an appetizer, I will remember and pass on. He should be commended as a good salesman, most would let the app go, but knocking on the door brings a better ticket average, and he did well, but we did not order.
    He told us of the two for 25$, that we did go for, opting to take one home, and he said he’d hold the take out plate, ’til we were nearing a finish to our visit.
    The GM himself brought our plates. He too was amiable, and stuck around long enough to be appropriately sociable. Nice guy, and we are used to being served well, and are certainly used to managers hanging out with us, considering that at times two of us knew every manager in town, as contemporaries. So, he too was a good egg and should be commended.
    The three of us had the shrimp mezzaluna, and it was very good.
    Be aware, that I have written recipes, more than one ended up on a menu. The mezzaluna came out very good. I could scrutinize this dish further, but why ? It was tasty, and the shrimp was cooked perfect. I cannot tell ya how many times I have been served shrimp that was cooked too long, especially considering the scrawny size of the shrimp you and others use. Poor y’all, I get 80lbs.fresh shrimp a week, and they are fat and right off the boat !
    So, a great meal they served us at the Youngerman Circle store, in Orange Park, Fl. The seventy-plus dollars was well spent.
    Be sure, we enjoyed our server, and as said, the manager should get an attaboy all ’round.
    We will be back.
    Respectfully,
    Lloyd James

  25. My husband and I went to Olive Garden in West Watertown, NY yesterday at about 7pm. I ordered my favorite- an antipasto Bloody Mary; which usually comes with celery, onions, olives and pepperoni. Mine only came with a lime wedge, but I was still charged for the antipasto. Our dinners almost an hour to arrive and they weren’t even that busy! When my stuffed chicken Marsala arrived it barely had any sauce on it. The waiter was wonderful but we will never return to this OG!

  26. Would like to know why the ladies that service the food do not were hair nets and would like to know if the cooks were hair nets because I work around food every day and we are required to were hair nets.I love cooken would like to be in the back with the chief watching him or her cooking the food is very good at the El Centro restaurant in ELCentro

  27. Hi was just wanting to let you know about a bad experience we had at one of the twincities location in Minnesota. We had a family out which consisted of 13 people. It took 1 and a half hours to get our food and you could tell that half of the meals set under a heat lamp for about 20-25 minutes noodles where discolored and the sauces dried out. And with mine I ordered a steak with absolutely no pesto can with it all over the steak so I asked for a new one and it come back out approximately 5 minutes later and tasted like all they did was scraped it off and reheated. My family and I was not very impressed with our experience at this location. Thank you for your time. Jeremy Gillespie

  28. I went to a new Olive Garden, and the only one, in Puerto Rico on Sunday, July 13, 2014 around 1:30pm. Sorry to say we had the very worst dining expectance during this visit. We were waiting outside of the restaurant for one hour and a half with an infant and a toddler in the party, in a little tent of 10’ x 10’, in the plenty hot/sunny day, when space were available at the reception area inside the restaurant. No water to offer to clients during the waiting time, and they not even offer any drink and/or appetizer from the menu.
    When we finally were called inside, we expected that we were to be received at least with the glass of water, the salad and the bread took more than half hour to be served, we asked for two drinks a regular Margarita, and a regular mojito, they served a Italian Margarita (with sugar not salt) and the worst Mojito that I tried before. At the time to serve the food two of the five plates were not what we asked for it. At the check they over charge almost $20.00, because one of the wrong plates were change and they forgot to delete the original plate, I was already out of the area but because I was so upset with the service, I decided to return to the restaurant for a refund. Is also important to mention that the prices are very high in Puerto Rico compare with the US prices, by example Ravioli Di Portobello in PR $15.99, in US from $8.99 – 11.99; Shrimp Alfredo in PR 17.99, in US $16.49, Stake Gongonzola in PR $19.99 , in US from $16.49. FOR ME, I DON’T MIND PAY FOR A GOOD SERVICE AND GOOD FOOD.
    Looks the employees were not well trained, the facilities were not ready for the opening, and this is very sad, because I used to go to Olive Garden in the United States all the time when I go on vacation which is every year and the service and food always was amazing. I know that they maybe need some time, but if your compare this opening to other food places (as Romanos, Chicken Factory, Famous Dave), this was the worst.
    If this is the beginning, I don’t want to know about the future. Be a customer service oriented is the most important role in the business like this.. Beside the experiences with the food, the over charge, they really do not take time to make the waiting time more pleasant, I was prepare to wait not only one and a half hour, but not UNDER THE SUN

  29. My daughter son in law and I dined at the olive garden in Hayward ca tonight 7-19-14. Our server was not all attentive to our wants or needs. We went without water for about 15 minutes and bread sticks too. No one even came to check on us within those 15 minutes. I asked that the manager come to our table. Hector the manager came to our table right away. I explained to him that I was not happy with the service and I’m a valued customer who dines at olive garden on a regular basis. Hector was very apologetic and went above and beyond to make sure I would return again Excellent customer service Hector.
    Olive Garden you are lucky to have Hector and so are the guests. Great job Hector keep up the awesome work!

  30. My family and I visited the Olive Garden in Grove City Saturday, July 26 at about 4:30. I have visited Olive Garden locations many times before and thought I knew what to expect. We were seated almost immediately and gave our waitress our drink orders. Our problems began when I was brought my beer and then had to ask for a glass and then wait an inappropriate length of time for it to be brought. We ordered and when our meals were delivered one meal had apparently been given to another table or otherwise lost and we had to wait for a new dish to be prepared and brought. I ordered the stuffed chicken Marsala and was first disappointed to find that it was not stuffed as advertised, but was a small chicken breast cut in half with a few teaspoons of bland sauce. Had the chicken been well seasoned and tender I could forget the bad service, but it was neither. It will be a long time before I return to an Olive Garden, if ever.

  31. On my visit to Olive Garden #1576 last evening August 7th I ordered whole wheat pasta with oil and mozzarella cheese. Firstly there was practically no mozzarella cheese and it was only warm, not hot! I asked the waiter to rectify this and my meal was returned to me the same as I returned it.
    Since the restaurant was very busy and noisy, I asked for the cheque and left.
    I normally enjoy my experience at the Olive Garden but was most disappointed with this experience.
    The amount I paid for this disappointed dinner with. my husband leaves me very unhappy with the entire episode.
    I would like to hear from someone regarding this situation.
    Sheila Stevenson

  32. I HAVE BEEN A OLIVE GARDEN CUSTOMER FOR YEARS,AND WHEN SOMETHING DOESNT SEEM RIGHT I WILL COMPLAIN.THE GARLIC STICKS WHICH I HAD COMPLAINED ABOUT THAT DIDNT HAVE ANY GARLIC AND WERE NOT CRISPY ENOUGH,TO MY SURPRISE THEY ARE NOW EXCELLENT.HOWEVER YESTERDAY I ORDERED 2 MEATBALLS WITH MY FETTICUNE,THEY WERE A LITTLE BIGGER THEN A GOLF BALL,AND WERE $2 EACH.THEY USED TO GIVE YOU ONE BIG MEATBALL THE SIZE OF A BASE BALL.AND WERE NOT $2.I ALWAYS SAID THEY MADE THE BEST MEATBALLS,BUT FOR $2 EACH,NO LONGER WORTH IT?PLEASE ADDRESS THIS .THANK YOU.

  33. We hadn’t been to Olive Garden for a couple years because of food quality and service. So with the push on advertising on TV we decided to give them another try. What a mistake. The service was below par, and the food was so bad we left more then half of our meals. The waitress never asked how our food was or if we wanted to have a box to take home what was left. That reassured me we had made a mistake going back to Olive Garden. This was the one in Novi Michigan at the Town Center.

  34. Had dinner last night in Coral Springs woke up this morning with diarrhea and vomiting the meal I ate. My Husband had something else and he is fine. I had pasta with Alfredo sauce and a side of sausage meatballs.
    I will not eat there again.

  35. we love to eat olive garden but we had a horrible experience after 9 years. the waiter was very rude .the food tasted horrible and the order was not right plus when the bill came it was all wrong. the manager also did not understand our concern.

  36. Went to a Olive Garden in myrtle beach sc food and service was great and the staff went out of there way to accommodate me especially a elder Hispanic gentleman who went out of his way to help me to my table. The only suggestion I can make is for the handicapped parking spaces to be closer to the front door and the handicapped ramp to be closer to the front door.

  37. My wife and I went into our local Olive Garden on Sunday to have dinner. We ordered the by one take one home items. I was disappointed on the limited take one menu options. Then after ordering my wife decided before the end of our meal to switch her take home dinner to one of the other option available on the take home menu. Our server told her she would not be able to swith as the order had already been processed. When we received out take home dishes it looked like they we just taken out of a frige, why couldn’t they have just taken out the other optional dinner my wife ordered. This is not what I call good customer service, I’m an Engineer for Boeing Development Center in Washington good thing we don’t treat our customers in this manner. I used to like going to Olive Garden like may look for other options. Thanks For Listening Michael.

  38. Olive Garden Restaurant
    Sept. 12, 2014
    To Whom It May Concern:

    I have been in Olive Garden store for over twenty years. I have seen such changed in our kitchen line. Observing the works is usual, but not when it comes to preparing food for customers. Cutting hours of people from production was not a good idea, since people could tastes the difference of food.

    If only being solve, market would be back to where it was then. ‘Marination’ of food leaves it palatable. Today, quick steps are being done without the concern of people outside the kitchen. If cutting of hours from those people who did ‘marination’ were more important than the taste of food served,then be it. “Peace!”

    Sincerely,
    Work’s anonymous

  39. My husband and I went to Olive Garden at 1560 4101 Towne Center Blvd Bowie, MD 20716 on Sept. 11, 2014 and we were very disappointed with the services, cleanliness and the food. Our napkins were already used and the table was greasy. The fettuccine Alfredo was just awful. The pasta was all stuck to each other and ends of it were dried out. Joshua H was our server and he looked like he did not like his job. We got the salad but forks didn’t arrive, the main course came a couple of minutes after the salad which frustrated us because we weren’t done with the salad yet and we felt rushed. The bill came when we started to eat the main course, again making us feel rushed. Everybody in our family loves Olive Garden. We always choose to eat at Olive Garden where ever we go. This is the first time we left an Olive Garden Restaurant feeling so disappointed.

  40. The breadsticks are a total WASTE – they’re like dog biscuits – the cheapest fast food sticks ever – without dipping sauce they would be tossed – a few slices of REAL ITALIAN BREAD would be so classic – but to call those dog treats ITALIAN is insane – START with some real Italian bread fresh from the oven with a plate of seasoned olive oil & watch the line grow – PLUS why not add a bread bowl with a delicious bisque (Wal-Mart sells a ready to eat tomato bisque for $3 AND they sell tartine bread that makes a better meal than anything at Olive Garden with those dog sticks – seriously take a look at your menu offerings & add some real ITALIAN flavor – people today know what real ITALIAN cooking is – time to make it happen at Olive Garden – the salad would be great with choice of dressing or at least dressing on the side – that 5-gallon-bucket dressing is so dreary & oily – get some nice crumbled cheeses with MARINATED olives or just about anything other than those 5-GALLON-BUCKET CANNED olives – puh-leeze – let Gordon Ramsey evaluate your menu – you NEED his help to save your failing menu – after all a restaurant is where we go to get real cooking – not canned or mass produced dog sticks we can get at the discount bread store – I’d go there again if they had real bread & real ingredients with red sauces that had flavor – but that 5-gallon-bucket canned tomato sauce is so tasteless – so what’s left – cheese sauce made without cheese – WHY would anyone go back for more of the same???

  41. I was just reading how corporate was going to fix sliding profits. I was wandering if you ever listen to customer feedback. Back in a day when Olive Gardens first hit the market, the restaurants were well sought after. I visited at least once a month. Most recently I thought spaghetti would be good for dinner. Just plain meat sauce spaghetti. This selection was not available. So I tried one of the selections available. As with our few hardly never visits, I was disappointed. My wife and I have avoided Olive garden for dinning for years now. We complained to ourselves and spread news to others but should have all along been telling Olive Garden of experiences. That is how you fix things. To be honest my wife and I find the Olive Gardens food to salty to taste. We can salt our food to our own taste at the table. The unpleasant taste starts at the beginning with the salad and the breadsticks and continues through the entre. Olive Garden may not have heard this complaint before but I’m letting you know that this has been our only complaint and the reason why we do come to Olive Garden. Try fixing this, that should be easy. Let me know and I will come back.

  42. Waiting in lobby for 15′ when you see half of the tables were empty, several customers were sat in front of us, going to ask for how long we have to wait and the girl is looking at us surprised and asking if someone helped us. So unprofessional those teenagers, it was supposed to be a happy day for a birthday and it transformed into a ruin. Shame on u, long hair girl, you know who you are

  43. I went to Olive Garden in Lake Oswego, OR for their buy one, get one promo as advertised for $12.99. At the restaurant they showed a base price of $13.99 for the basic spaghetti. All other dishes were extra, some up to $4 more! The advertisement on our table also said that unlimited soup or salad was included but we were charged $2 extra for the salad. I ordered spaghetti for my 8 year old daughter who had a kids menu in front of her and they charged us for a full size adult entree. I replied to the survey from my receipt about my experience and never heard back from anyone. Will not be back to Olive Garden for a long time!

  44. YOU GUYS MAKE ME SICK!
    YOUR RESTAURANT ALARM WENT OFF FOR EIGHT hours disrupting the bend Oregon community within 2 mile radius!

    Get IT TOGETHER!

  45. I’m totally disappoined with ur restaurant. We went to the restaurant and they told us to wait abt 20 minutes but we waited 2 1/2 hours for our seat anf we left from thete and we talk to the manager but he was rude with us so i dont what kind of service is this and this is the last time im going to ur restaurant.

  46. A group of us went to the Olive Garden in Whittier around 4:00. We had a couple of glasses of wine and or beer while chatting and having our salad. The GM came over to our table for no apparent reason to say they could not serve us anymore alcohol for no apparent reason. It was totally uncalled for as we were not intoxicated or loud in any way. Subsequently, we paid our tab and cancelled our meals. I know people that have run up a $200 tab in the bar and never been refused. This was absolutely the most ridiculous use of a manager’s time. She could use her time more wisely in training her servers!

  47. I just wanna let someone know that while taking my granddaughter to Iowa city hospital for appt we went to Olive Garden in corraville Iowa, I have to say the greeter was wonderful, the waitress not so good, we ordered soup and salad and sides of spaghetti , we waited and waited and finally we get our salad which was not real cold our soup was Luke warm and we watched as other quests were served there food as we waited and waited, not sure if we was forgot about or what happened , when we wanted our second bowl of soup it was a long wait also, we go to Olive Garden in davenport Iowa and have never had this happen, they bring our salad and breadsticks and drinks and then our soup, thank you for listening but that was the worst $50.00 I ever spent on Olive Garden , Judy Spaulding 525 21 avenue rock island I’ll 61201. Have a blessed day

  48. I was in Wausau olive garden sat for 15 mins no service …4 people at counter saying hi to people when u come in???? But I couldn’t get service got up and left ate at Fazoli’s !!!! Dont no if ill go back to that olive garden again !!!!! This has happen more than once to me and my family there!!!!!!

  49. If you want to improve your customer base, you need to prepare the same kind of menu that Macaroni Grill has. That is to say, recipes that are in fact genuine Northern and Southern Italian dishes. The ersatz garbage you are passing off as Italian cuisine is not just bad, it is insulting. Italian cooking is simple, it isn’t gluey sauces, that are flavorless, overly garlicky, nor looking like something that came out of a fast food place. For the same money you could have pasta bolognese, lasagna verde, chicken piccata, veal piccata, seafood pastas that are cheap, easy to prepare, and would totally change the way you get clientele. You have people in your offices who don’t know Italian cooking from a hole in the wall. Americans want quality and will pay for it. contact me and let me redo your menue, recipes, and see what sort of difference it makes.

  50. If you want to improve your customer base, you need to prepare the same kind of menu that Macaroni Grill has. That is to say, recipes that are in fact genuine Northern and Southern Italian dishes. The ersatz garbage you are passing off as Italian cuisine is not just bad, it is insulting. Italian cooking is simple, it isn’t gluey sauces, that are flavorless, overly garlicky, nor looking like something that came out of a fast food place. For the same money you could have pasta bolognese, lasagna verde, chicken piccata, veal piccata, seafood pastas that are cheap, easy to prepare, and would totally change the way you get clientele. You have people in your offices who don’t know Italian cooking from a hole in the wall. Americans want quality and will pay for it. contact me and let me redo your menue, recipes, and see what sort of difference it makes.

  51. My mother took me and my wife to dinner at the olive graden in casa grande az. The service was slow and horrible. I ordered the all you can eat pasta with all you can eat chicken fritta. It took me asking 3 different waiters and 40 minutes later to get one refill my order! Not once did any management come check on us or any tables near us. I would think they would considering our group had 8 people and the other tables had about the same amount of people in their party. We spent over $ 100.00 for horrific service very disappointed.

  52. I want to commend Manager Melissa at the Wendover location in Greensboro,NC.
    My family was dissatisfied with our server who we felt was impatient and somewhat rude. I ask to speak to the Manager. Melissa was professional and very customer friendly. She resolved our problem with the ease of a seasoned leader. I like to give credit where credit is due and Melissa definitely deserves our thanks.

  53. I have made this complaint numerous times at different locations and still management doesn’t get it. Your waitresses should have their hair pulled back tight and in a bun. Was in your tyngsboro, MA location two days ago for lunch and again our waitress has the tray on her shoulder with her hair hanging down in my plate. Totally disgusting. Happens at every Olive Garden I have been in. I always let management know, but they do nothing. Its a shame because I have always enjoyed your soup and salad, but will never go back. I have let the board of health know, but still olive garden does not comply. We left the restaurant and ate at Carrabas. Very good meal and their wait staff has their hair pulled back and they do not carry the trays on their shoulders.

  54. The soup and salad are very bland and have little to no protein. Canned soup from Campbell’s is better than yours and the salad is nothing more than iceberg lettuce, a couple olives and one or two slices of tomato. The bread sticks are not healthy either.

  55. Sorry to say but worst experience in the westspringfield location in Massachusetts’s.Host for lunch hours smelled like marijuana that was a total disgust for me.host playing on cellphones instead of greeting the customer right away. Reported my concerns to the management and they didn’t do anything.Never again will I eat at that location.Maybe you should drug test your employees so they don’t go into work smelling like a drug….

  56. A fellow state worker & myself had lunch today at Olive Garden in Dover, DE. Our waitress asked if we would like some dips with our bread. We ordered 2 dips and were not told that they cost $3.50 per dip. We bought ordered salad and water. Our bill came to $34.00 which included a generous dip. After we payed our bill, I decided to speak with the restaurant manager & said we should have been informed that the dips were additional. She apologized and said that they are trying to push the dips and would let the waitress know that she should inform customers about the added cost of the dips. We would not have ordered the dips if we knew they were for an additonal cost.

  57. I am 6 months pregnant and my husband and I decided to treat ourselves out to dinner in Lancaster Pennsylvania. We ordered our favorite seafood Alfredo and it arrived undercooked – the shrimp was cooked so fast it was stil cold in the middle.
    The manager came to the table and ARGUED with me that it was cooked, after I told him that being pregnant, I cannot take a risk of eating undercooked food. This manager needs more soft skill training and how rude and arrogent of him to argue with a customer – a pregnant one at that.
    We were not offered a dessert, gift card or anything to compensate for or experience. Only that they would prepare them again. Why would I want the same incompetent chef making more food for us?
    Someone from the corporate office needs to contact us to make this right. They are lucky I didn’t walk out without paying our bill.

  58. We dined at the Olive Garden on Sunrise Highway, Valley Stream, NY. I had to extend Kudo’s to TRAVIS who was our server. He gave new meaning to customer service in a most excellent way.

  59. My husband, daughter, granddaughter and I participated in the Veterans Day free meal at Olive Garden in Augusta, GA on November 11, 2014. I felt that the service was not heartfelt. I was treated as though we were there just for a free meal. My husband ordered from the Veterans menu and I ordered my usual, the trio combo and my daughter as well. We both love calamari which we first experienced in Rota Spain, where we were stationed. The calamari looked and tasted like it was thawed quickly and cooked fast. The server checked on us maybe 2 times and proceeded to bring the check without asking if we wanted anything else. My husband only had 1 small bowl of soup and and wanted another but felt a little awkward when we were given the check. My biggest problem is that our server never verified military ID cards and assumed that my husband was the vet and mentioned that she subtracted his meal from the check for Veterans Day. Together, my husband AND I have a total of 43 1/2 years of service. Not nice. Blanche United States Navy, Retired

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