Contacting OG&E Customer Service Center
OG&E, also known as Oklahoma Gas and Electric, is an energy company focused on providing affordable energy while selling wind power to customers to reduce carbon emissions and impact of energy production on the environment. OG&E offers Oklahoma City residents Cool Zones throughout the city where they can retreat during high temps to reduce energy consumption and lower bills during summer months.
Phone Contact Numbers
If you need to report an electrical emergency to OG&E customer service you can call 24/7. General customer service hours are 8 AM to 5 PM Monday to Friday.
- Customer Service: 1-800-272-9741
- Local Customer Service: 1-405-272-9741
- Emergencies and Power Outages: 1-800-522-6870
- Local Emergencies and Power Outages: 1-405-272-9595
- Products – Average Billing and Time of Use: 1-800-842-3850
- Automated Information Line: 1-877-643-4636
- SmartHours: 1-877-898-3834
- Call Before You Dig: 1-800-522-6543 or 1-405-840-5032 or 811
- Corporate Office: 1-405-553-3000
There are times when customers want to stress just how happy or upset they are with a personal letter to OG&E. There is a mailing address for corporate office for just this purpose.
OGE Energy Corp
OG&E Electric Services
P.O. Box 321
Oklahoma City, OK 73101-0321
This address is for communication purposes only – not for payments. If you need to send a payment you should address your payment to:
P.O. Box 24990
Oklahoma City, OK 73124
OG&E is available online at http://www.oge.com. The site allows customers to access their energy account for payments and changes. Many of the customer service options available by phone are also available online.
Customer Service Email
There is no customer service email address but there is an email form http://www.oge.com/contact-us/Pages/ContactForm.aspx for customers to fill out if they would not call or send a letter via standard mail. The contact form requires basic information like name and email address, but there is also a place to put your account and phone numbers to help the agent better serve you.
You can press 2 for account information and then enter your account number or press *1 if you don’t have your account number. You will then be asked for your social security number or phone number. You can also press 5 for more options and then press 0 for a customer service representative. Our call was placed on hold for a representative where we waited for about three minutes. When the call was answered the agent told us all about the available payment options for OG&E customers.