Contact OG&E Customer Service

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Contacting OG&E Customer Service Center

OG&E, also known as Oklahoma Gas and Electric, is an energy company focused on providing affordable energy while selling wind power to customers to reduce carbon emissions and impact of energy production on the environment. OG&E offers Oklahoma City residents Cool Zones throughout the city where they can retreat during high temps to reduce energy consumption and lower bills during summer months.

Contact Info:

Phone Contact Numbers

If you need to report an electrical emergency to OG&E customer service you can call 24/7. General customer service hours are 8 AM to 5 PM Monday to Friday.

  • Customer Service: 1-800-272-9741
  • Local Customer Service: 1-405-272-9741
  • Emergencies and Power Outages: 1-800-522-6870
  • Local Emergencies and Power Outages: 1-405-272-9595
  • Products – Average Billing and Time of Use: 1-800-842-3850
  • Automated Information Line: 1-877-643-4636
  • SmartHours: 1-877-898-3834
  • Call Before You Dig: 1-800-522-6543 or 1-405-840-5032 or 811
  • Corporate Office: 1-405-553-3000

Mailing Address

There are times when customers want to stress just how happy or upset they are with a personal letter to OG&E. There is a mailing address for corporate office for just this purpose.

OGE Energy Corp
OG&E Electric Services
P.O. Box 321
Oklahoma City, OK 73101-0321

This address is for communication purposes only – not for payments. If you need to send a payment you should address your payment to:

OG&E
P.O. Box 24990
Oklahoma City, OK 73124

Official Website

OG&E is available online at http://www.oge.com. The site allows customers to access their energy account for payments and changes. Many of the customer service options available by phone are also available online.

Customer Service Email

There is no customer service email address but there is an email form http://www.oge.com/contact-us/Pages/ContactForm.aspx for customers to fill out if they would not call or send a letter via standard mail. The contact form requires basic information like name and email address, but there is also a place to put your account and phone numbers to help the agent better serve you.

Our Experience

You can press 2 for account information and then enter your account number or press *1 if you don’t have your account number. You will then be asked for your social security number or phone number. You can also press 5 for more options and then press 0 for a customer service representative. Our call was placed on hold for a representative where we waited for about three minutes. When the call was answered the agent told us all about the available payment options for OG&E customers.

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Rate your customer service experience:
Rating: 1.9/5 (8 votes cast)
Contact OG&E Customer Service, 1.9 out of 5 based on 8 ratings
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23 Comments on “Contact OG&E Customer Service
  1. You are stepping into illegal territory trying to pin my ex with my final bill. You can not do this legally because we nolonger live together. The lights were in my name and when we seperated I had the service disconnected and he had them reconnected in his name. If you press the issue my lawyer will be in contact with you.

  2. Wel I have a brother that turn on light in his name now he back In jail an don’t he git out but the bill got to high that he can’t pay Iam not going to pay an try to git a bill in my name they say I have to that bill an I have 2 kids that relly need that to foot scool do u think I need lawyer

  3. What is the proper Fax number for OG&E customer service? I want to send a copy of my tax exemption card.

    Thank you.

  4. I am very upset with you and your tree trimming. Obviously you could care less about how you leave the trees after you have chopped the hell out of them. 20 years these trees have been growing and when they finally get big and look good you come along and make them look like crap! I am so happy that you have cleared you lines and wont have to worry about them for another 20 years, GREAT! We will have to look at your sorry work for everyday for the next 5 years. Trees that wouldn’t even have been a problem for another 10 years you hacked up I guess for the fun of it………I want you to know that I believe that OG&E is the sorriest excuse for a public service company that services OKC. Now you can toss this aside and get back you your debeautifying project around the city. Thanks a lot!

    • Your site is down again. I have checked with more than one pc and when I check online to see if the site is down for everyone, it shows it up and reachable. I paid my bill online last month and you sent me a notice that said I didn’t, so I paid again. Well, I was right and my bill was paid like I said in the first place. You did send me a refund, but this is ridiculous and it’s not the first time your buggy system has caused problems. You charge extra last month for me to pay over the phone, because your website does not work, even though I had already paid my bill.

  5. I have no idea what is up with your website I have been trying to pay my bill for 4 days down. It will not let me do anything.
    Please contact me.

  6. I have no idea what is up with your website I have been trying to pay my bill for 4 days down. It will not let me do anything.
    Please contact me.

  7. Hello, can we get the website up and running so I can pay my bill. I do not want to pay the fees, nor do I want to go through the hassle associated with contacting you.

    Thanks, Have a Great Day!

  8. Hello, can we get the website up and running so I can pay my bill. I do not want to pay the fees, nor do I want to go through the hassle associated with contacting you.

    Thanks, Have a Great Day!

  9. OG&E’s site to pay on-line does not work, as soon as your website had a make-over, I’ve never been able to access it. I tried at work on that computer, then I get home & still the same problem. With just the complaints on the website, you would think it would be a priority to fix the on-line bill pay or is no one actually looking at the comments section at all?

  10. The new OG&E website has not been accessible to me, I’ve tried on 2 different computers at different locations & I’m still not able to access the website. You would think an on-line bill pay would be OG&E’s #1 priority to fix, unless they don’t need the money or the rate hikes?

  11. I can no longer access the og&e website to view or pay bills online. Tried from computer and phone. There is no local address to pay the bill in person. Only other electronic option requires paying a $2.95 fee to pay by phone. I have always kept up with my bill and paid on time until the last 2 mos. when you decided to change your website. Please go back to your old website so customer’s can use it. geez Based on other comments I’m not the only one.. how about listening to customers .

  12. Unable to pay my bill online. I am on SSI and have limited funds where as I can not afford the additional $2.95 to process a check. I can not get to your new website. All I get is a bunch of broken HTML crap… You want to get paid? Correct your webpage. Posing on FaceBook, Twitter and whatever public forum I can connect to in order to get your attention… I have been a loyal customer, always paid before due date and now this crap? What the hay? Get your act together and become the professional website you were before your crappy upgrade…

  13. WHY???? Why does your online bill pay not work? What is going on? I have paid my bill online for well over 4 years now and the new layout will not work? Might want to look into this. It has been down for almost 2 months now. Then you want to charge a fee to call in and pay over phone? Nope, I don’t think so. This is just getting silly.

  14. your website has been frozen and inoperable for days (weeks according to some of these comments), and now my payment is late. when will it be running again so I can resolve my bill.

  15. I live in country estates in springer. With the recent work being done and all the rain our access road has been severely damaged. This is a privately maintained road so we hope when the work is completed the road and ditches will be brought back up to usable condition. Thank you for your help.

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